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Had a horrible experience working with Andrew and Stone Age Innovations. We decided to do some upgrades to a rental unit for long term tenants, one of which was replacing ugly green formica countertops with quartz. We fielded quotes from a few places and was a bit more than what we had hoped to spend. Our counter space is small so a friend suggested purchasing remnants or used countertops that were a bit bigger than we needed and having them cut down to size. We called a few folks to get quotes on cutting and installing pieces we would supply and Andrew gave us a competitive quote and offered to pick up the slabs at no additional cost to us. His guys showed up and hauled them away as promised, along with the sink we purchased in order to cut everything correctly. Awesome!
That's when things started to take a turn for the worst. Andrew and I set up numerous times for him to swing by and take measurements for the cuts but it wasn't until the third try that he showed. Keep in mind, I made it clear this was a rental unit with tenants living there and that I would need some lead time to give them notice and that I live almost an hour away. I drove out and received no call to cancel. He just didn't show. After waiting for a while, I called him at which point he stated he wasn't going to be able to make it. Wouldn't have been bothered under normal circumstances but not bothering to call me was extraordinarily rude and unprofessional.
We finally met and he took the measurements. He seemed like an okay guy and he already had my slabs so on we went.
Install: Take One
Guys show up to install the countertop. They take out the old ones and are putting everything in. Something isn't right. The main slab with the sink cutout is off. WAY off. Like not even close! They pack everything up, including the large slab, and are on their way.
Install: Take Two
Guys show up again to try once more. Long story short, my large slab had to be cut in half due to their mistake. To make matters even worse, IT STILL ISN'T CUT CORRECTLY! The guys hack into my wall to make it fit! Then they decided it was a good idea to fill the massive gaps they had created in my drywall with caulk! Luckily I do most of my work myself and was able to mask their carelessness but I will never forget this experience.
Will never do business with Stone Age again. read more