Zero stars
Read the full review, but bottom line is keep shopping because there are too many other options. Don't risk the customer treatment and poor product. If I could select zero or negative value stars, I would. Timeline, pictures, direct texts and receipts show the facts of why DJ Granite and Marble is a poorly operated business and should not be used.
The facts are that we purchased what we thought, and were "guaranteed" by DJ Granite and Marble, to be premium quality quartzite that does not etch or stain. Within weeks of installation, we noticed several areas on the counters where etching and staining was occurring
Bottom line is that there are varying levels of quartzite that range from mostly marble to mostly quartzite. Either DJ Granit and Marble does not know how to tell the difference, or they are being deceitful. Either way is a reason to NOT buy from this company. As it turns out, the piece we purchased is more marble than quartzite (Poor Grade), and that is why we have more than 50 areas where it is etched or stained. Our only option is to spend a quoted $700 to re-surface the counter when we are finally sick of looking an etched countertop. This resurfacing will have to happen at a minimum of once a year.
DJ Granite and Marble said he stands by his work. He does not. Period. Please see the timeline from Michele K. review, abusive language, lack of response, confrontational episodes and pictures in the continuing review.
Issues and Facts Bulleted:
1. Poor grade quartzite sold by DJ Granite and Marble when we were guaranteed premium quartzite that does not etch or stain
2. Side countertop was not installed properly and I had to shim it myself to ensure it did not crack. The stone countertop experts we had to hire confirmed this as well.
3. Wall in kitchen was damaged during installation. DJ Granite and Marble said he would take care of it. Never heard from them again about it. The entire wall has to be re-taped, floated and painted
4. Timeline showing lack of response and excuses
5. DJ Granite and Marble's confrontational approach in dealing with customers
6. DJ Granite and Marble began raising his voice and hung up on me when I was voicing my concerns about the product and their lack of responsibility
7. Abusive, dismissive and confrontational language sent directly to my wife when we started posting factual reviews
8. Facts and evidence shown in attached pictures
9. There are no sealants to prevent etching in the stone. Our only option is to spend a quoted $700 to re-surface the counter when we are finally sick of looking at the etched areas in the counter. This will have to happen annually.
10. DJ Granite and Marble's website used to have verbiage stating that Premium Quartzite is guaranteed to not etch or stain. That verbiage has since been removed from their site. I even have a text from Derick, the company's owner, stating that premium quartzite is etch and stain proof.
See timeline in separate review due to limited space on Yelp reviews.
Timeline:
Feb. 10: Counter install with damage to wall. Told MK he would take care of it. (never fixed)
March 23: Contacted Derek about the problems we were having with our countertops etching and staining.
April 6: DJ G&M came to the house and removed etching using a compound and sanding. During the visit, he was confrontational and clearly not happy to have to stand behind his product. He actually began saying it was our water. All of the experts we have had to hire state that water isn't causing the etching. It is a sub-standard piece that is more marble than quartzite, and that is why it etches and stains. Premium quartzite does not do that.
Continued etching and staining prompted us to contact him again. Here are his responses:
July 27: I'm out of the country
August 16: I'll contact you next week
August 23 :I can come next Thursday
September 1: sorry- who's this?
September 14: I was rear-ended on my way to your house
September 18: I have to buy a new truck and am behind on installs. It will be 4-6 weeks before I can get to your house
Sept. 20: no response
September 25: I will forsure have date by Wed. morning
September 29: no response
September 30: responded with phone call to make service appointment.
October 8: Derek and a team member came out to resurface the countertop and re-do the failing grout.
January 30: Contacted DJ M&G - He would claim no responsibility, yelled at me and hung up.
Conclusion:
It's bad enough that we were falsely guaranteed into purchasing a very poor piece of stone, but it is extremely disappointing and offensive the way DJ Granite and Marble deals with their customers. As you can see from many of the other poor reviews, once an issue comes up, DJ Granite and Marble is unresponsive or downright confrontational and rude. You shouldn't have to put up with that type of treatment. There are too many better places to do business. Keep shopping. read more