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    Huffines Used Car Superstore

    5.0 (7 reviews)
    Closed 9:00 am - 9:00 pm

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    2 years ago

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    2 years ago

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    3 years ago

    Mr. Fred Jones was amazing. He was very kind and made the process for a first time bitter very convenient, comfortable, and easy.

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    Wells Auto Group - paint chips on the hood

    Wells Auto Group

    (108 reviews)

    Steve and Sean were exceptional in getting me into my CX-9 yesterday. Best used car prices in…read moreDallas and they went above and beyond to get me in the right car. I had a forgettable experience with a different salesperson a couple weeks earlier at Wells and bought a clunker. They didn't HAVE to, but they did take it back and got me a good deal on a much better car that we already love. Thanks Sean and Steve... shout out to Amani who was very friendly and positive both times I was there.

    Just another one star review and reminder for you to shop elsewhere. If you do decide to purchase a…read morecar from here, be sure you pay for a third party "pre purchase inspection". The CarFax they provided showed a clean history however it was obvious the car was in a wreck due to the shit body work. My car salesman Steve Han over shared the movement I met him and told me he takes care of his elderly mom. Thought it's as odd but now realize he was trying to look like a stellar guy. Even said that he would "fix my issue and be sure it's handled and that he would be there even after the sale". Steve if you're reading this, I hope you can sleep at night. The following week after my purchase, I followed up to see the status of the "simple repair" and he pawned me off to someone else. Every time I texted him, he half ass texted me, misspelling words and just rambling on - always had to get the last word in. Anyways he pawned me off to someone else which I felt bad because Abed basically had to do damage control. I have saved my entire text thread just in case I need to push further on this issue. Sales manager, Shaun is well aware of the situation and I am no longer getting a call from him either. When I finally dropped off my car (which was going to take a week to "figure out what's wrong") that same day, the service manager QUIT. You could tell he was tired of having to be the bearer of bad news since the sales people always over promise and never deliver. They have a third party mechanic shop (buddy of the Wells Auto Group owner) that "repairs" the cars and it is offset. Anyways, we're almost a month out of my car purchase and I am no longer getting a response from anyone. Just hoping and praying that my 30K+ car doesn't crap out on me now. GO. SOMEWHERE. ELSE. Oh did I mention that they obviously play google lots of money to hide their true google rating? HA.

    CarMax - Waiting area and customer service window.

    CarMax

    (52 reviews)

    CarMax Express Pickup wasn't very "express." The business office lacked urgency, and several…read moreassociates were walking around without engaging or assisting customers. I came with my son, who was buying his first car, so this was an important experience for us. The selection of vehicles was solid, which is a plus. However, the documentation and pickup process felt slow and somewhat unconcerned with customer service. It didn't feel organized or customer-focused. On the positive side, all paperwork was completed accurately, and there were no problems with financing or insurance once everything was finalized. Overall, decent inventory, but the express process and customer service need improvement.

    Car Max does it right! The usual car buying experience is grueling. All the back and forth- let me…read morecheck with my manager,.... It's a disgusting ritual that needs to go away for good. Enter Car Max! No hagling, the price is the price. We were looking to get a good used pickup truck and after searching online for a few months we found one at the McKinney Car Max. We have always had our financing prearranged with our credit union or bank if we needed to take a loan and found it's good to have that information in your back pocket so you can compare your what they have to offer. We were met with a pleasant young man named Griffen and he was such a delight to work with. We took the truck for a test drive and meanwhile they were assessing our car to see what trade in offer could be made. We had already looked up the Kelly Blue Book value so we had a range of what to expect. The test drive was a success and we decided we wanted the truck. The trade in offer for our current vehicle was fair and thousands more than a couple other local dealers had offered to us. We completed all the required paperwork online. The entire process was so smooth without any embarrassing haggling. We have used Car Max in the past to sell them a car without buying and that was a positive experience as well. We highly recommend Car Max and Griffen was an excellent sales guy, no pressure but all about customer service.

    NGFF Automotive - Unanswered messages from Ivan one of the employees who refuses to answer me back and lies about passing messages to his boss

    NGFF Automotive

    (13 reviews)

    I had bought a F150 XLT recently, and would you know it i also purchased a warranty with it. I…read moreexperience a check engine light for a bad O2 sensor, i did call the shop called the warranty and they refused the repair, but i informed NGFF sales group and explained that to them, the cost to repair was quite high but since the warranty wont cover it , i did. But not only that was an issue when the shop did an inspection i was told that the Turbo charger was leaking oil as well. Again i informed the NGFF staff, and they tried to convince the warranty company about the problem, again they do not cover any seals and gasket leaks, so they wouldnt help cover any repairs, again i paid out for parts and labor. if at the least i was hoping NGFF would help me with some cost for the repairs, but none was offered.

    Please be careful when dealing with this dealership. In my experience, the process was very…read moremisleading and unprofessional. I purchased a vehicle under the impression that it included a 3-month or 4,500-mile warranty. Because we were in a hurry, we trusted their word and completed the purchase quickly. However, once we got home and requested the warranty documentation, they refused to provide it, claiming the warranty only applied if the vehicle was purchased at the full listing price. We were also promised, through a very convincing sales talk, that the gas tank would be filled "as any dealership would do." Instead, I had to stop for gas immediately just to make it home. In addition, they stated that the vehicle had undergone a "170-point inspection," yet only two days after purchase, the car was already requesting additional oil, raising serious concerns about the quality of the inspection and the vehicle's overall condition. Based on my experience, I strongly recommend exercising caution and choosing a more reputable, trustworthy dealership instead.

    Huffines Used Car Superstore - usedcardealers - Updated May 2026

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