Before getting into the reasons for the rating, here are the good things:
I ordered the steak burger with fries and side of slaw. My wife ordered the omelet with kale salad and a side of spinach. The burger (with regular bun, not GF) was excellent, truly excellent, and so was the spinach. The ambience was upscale contemporary, a bit noisy but many modern places seem to want that. We were there for lunch but the wine selection looked quite large.
My wife liked the ham & cheese omelet, even though the ham was lunch meat. Which is a good segue into everything else:
My wife started her order by asking the waitress for recommendations since "I have to eat gluten free" (her standard opening). The waitress helpfully volunteered that she had a similar request just last week, and then proceeded to demonstrate that she had no idea what gluten was or why anyone would care about it. (Strike 1 - the wait staff is not trained in food allergies.) My wife settled on the omelet as likely to be safe, and asked the waitress to be sure the kale salad had no croutons.
That was the last we saw of our waitress until I was halfway through my burger. Strike 2 - might be the waitress' fault, might be how the place is run, either way not good.
When our lunch arrived (not brought by our waitress) my wife's kale salad had no croutons visible, but neither of our side dishes arrived. The person asked if we needed anything else, and we mentioned the missing two sides. She went to check on them and came back with the spinach only. She asked again if there was anything else and I said my coleslaw still was missing. She said it would be out shortly.
About halfway through my burger (still no coleslaw and no waitress) I noticed my wife had eaten only a bit of her salad and asked her if anything was wrong. She said it was great but she discovered several croutons at the bottom of it. It looked as if someone had dished it up, then read the ticket, and then picked off the croutons on the top. So, the folks in the back also have no training in gluten etc, and felt perfectly fine about this harmless (to them) but incompetent deception. Strike 3. (Actually, more like strike 4 or 5 if you read this paragraph closely, but then the baseball metaphor doesn't work.)
About this time our actual waitress came over and asked if we were enjoying our lunch. I noted that my coleslaw still was missing but I asked her to cancel the order. I also pointed out that the kale salad had croutons in it. Sensing that something was wrong, but completely missing what actually was important, about 5 minutes later she returned with coleslaw and said I would not be charged for it. I refused it, since I had canceled the order and in any case by then I was eating what was left of my wife's kale salad.
There were no apologies other than for the late coleslaw and no reduction of the bill other than the absence of coleslaw on it. My wife wanted to avoid talking to the manager so we paid and left. Before posting anything I decided to wait the usual four hours to see if she fell ill from gluten, and of course she did. It is likely the croutons were tossed with the salad and plucked out as guessed above, but even if croutons weren't the culprit, putting lunch meat in the $12 omelet seems an obvious second-best guess. (FYI - if you don't use Boar's Head you can't trust lunch meat to be GF.) A third possibility - if they make their biscuits on-premises, cross-contamination is at least possible.
Other not-good things include: the fries were pretty to look at but were dry and hard, served with plain ketchup, and definitely should be avoided. I have no idea if the coleslaw is any good but $5 is a lot for a small plate of it. The kale salad was a lot too sweet for my taste, though I will grant that many people like it that way.
Central Germantown needs a restaurant like Stoney River, and it pains me to write something like this. My wife (a gentle soul) believes all these issues are new-business wrinkles - we dined in February 2016, not awfully long after they opened. As we left she said she wanted to return in six months, when people are better trained and/or replaced. But after having been up half of last night dealing with the gluten issues, I suspect she is in a less generous mood right now. read more