Disrespectful Customer Service and Racist Behavior…read more I visited the store on Sunday to purchase some snacks and a new lighter. When I arrived, the owner's teenage son was working the register alone while talking loudly on the phone with friends. During the conversation, he repeatedly used profanity and racial slurs, including the N-word. Hearing someone casually use racist language while serving customers was disturbing and extremely uncomfortable. He showed me a lighter, tested it briefly, and since it appeared to work, I purchased it and left. About an hour later, when I attempted to use it at home, it sparked a few times and then stopped working completely. I returned to the store simply to exchange the defective lighter. Unfortunately, what followed was one of the worst customer service experiences I have ever had. When I explained that the lighter was defective, the owner's son immediately accused me of using up the lighter and refused to exchange it. I explained that I had purchased it only about an hour earlier and that I would never try to take advantage of the business over something as minor as a lighter. He then claimed that I was supposed to refill it with butane and suggested that I simply did not have any. When I asked why a lighter would be sold without butane, he became hostile, telling me not to "get smart" with him and proceeding to curse at and degrade me in front of other customers. Trying to avoid an argument with a teenager, I calmly asked if his parents were available or if I could speak to the manager. Instead of de-escalating the situation, he continued insulting me. Several customers witnessed the interaction and appeared just as shocked as I was. Eventually, he attempted to refill the lighter with butane to prove it worked. It functioned for only a couple of clicks before failing again. I pointed out that the lighter was clearly defective and suggested that we simply exchange it and move on. He eventually agreed to exchange it but then stated that I would have to pay a higher price. As a regular customer who chooses to support this local business instead of going to Walgreens across the street, I found that especially disappointing. To the owner: you have always been kind to me, which is why I am saddened to leave this review. I attempted to call the store several times over multiple days, but no one answered, and I did not want to return in person and risk another encounter with your son. I understand that businesses sometimes have to deal with difficult customers, but that does not excuse racist language, verbal abuse, or humiliating paying customers in public. Your son should not be using the N-word while working, should not be cursing in front of customers, and should not be treating people with hostility over a defective item. His behavior was disrespectful, unprofessional, and racist, and it reflects poorly on a business that I had previously enjoyed supporting. A simple exchange and an apology would have resolved this matter in less than a minute. Instead, I was insulted and publicly degraded. Unfortunately, because of this experience, I will not be returning. -- Kial

I went in to buy an e cigarette and the guy sold me incompatible items…read more Probably would never go there again now, seemed like they're just there to make a quick buck if they're gonna rip off people like that.

Service is always great and the prices are lower than ANYWHERE in the Bay Area. They also have a…read morehuge selection and always have exactly what I need. It's the only smoke shop I use!

Great store and friendly guys. And they are always open and not randomly closed like the other one…read morein the area. I always appreciate a place like this that makes me feel like they are happy to have my business and spread good vibes.

This shop is very affordable and great for many choices of products . Very friendly people and…read morereasonable pricing .

Great customer service by the hottie at the register who went above and beyond to help us snag a…read moredeal. Definitely coming back.

I was in the city and decided to get my steps while the wifey was doing her shopping at Macy*s…read more Walking by I noticed this place by the lively look it had inside and decided to walk in to see what a smoke shop is all about. The employees where just as lively and welcoming explaining what products they had to there customers. Low and behold they also carry gift items as well as what other items are sold in smoke shop's. I noticed they also sell hookahs with the tobacco and other accessories it comes with and Decided buying one for decoration and when I get hankering have a smoke on the porch

Good service and friendly staff. They had a lot of variety.to choose from for all of your needsread more

I bought 2 vape batteries and neither one of them worked after the first charge. Not cheap either…read more The guys are nice, beware of what you are buying.

These guys deserves a 5 Stars just for their customer service alone. They were so friendly and…read moreextremely knowledgeable about all their products. They have everything you can think off including a huge selections of Hookahs and all of its accessories. They also carry a large selection of incence, other last minute basic needs for a traveler too and plenty of quality products not to mention high end smokes for my BFF who has an acquired taste for the finer things in life! Sigh!!!! LOL This place is well lit and has a good vibe to it too the minute you walk in, very clean, very hip, cool ambiance and well stocked! Thank you Walla's Smoke Shop for your excellent service and for your warm smile. Just excellent.

Friendly Clean always smells good in the store. My favorite, I love this store since 2005 honest &…read morekind people works there. Highly recommended

I'm a hypocrite. I…read moredon't like cigarettes. Yuck. But I dig Shisha (though I only smoke it like 5 times a year) because, unlike cigarettes (in my opinion)... Shisha tastes good. It smells good. It can be a bonding experience (though I guess taking a drag in freezing/hot/well any kind of weather with your smoking posse could also be considered bonding) And it's a pain to set up. In a good way. See the Jessica T. equation - Pain to set up = I rarely set it up....... rarely set it up = less shisha time........Less shisha time = less toxins...... Less toxins = much healthier and happier Jessica T. Anyways... Getting back to the reason why Tobacco Barn deserves four stars While hookah pipes are fun, if you don't use the right coals for the pipe, you'll be blowing on black turd looking coals for nearly half an hour, just trying to get the hookah party started. So, I was pumped to discover the other day that Tobacco Barn carries sweet silver magic coals, that make the hookah lighting process SOOOO much easier. Yay. The staff at Tobacco Barn are also pretty cool. They're nice, straightforward, and know what they're talking about. (I think) Oh but easier lighting processes aside, I'm going to continue to stick to my "five times a year" Shisha schedule. (oh and please note you can buy hookahs here, but it is not a hookah bar) Wouldn't want to mess around with the tried and true Jessica T. equation.

The shopkeeper is a very nice guy…read more Very helpful and good collections of flavored hookahs. My go to store now.

Thank You Sam's For The Best Customer Service In 420 Friendly Equipment! The Squad From SureFyre…read moreCollective Needed A Box Of Raw Pre-Roll Papers And We Got Hooked Up With Tons Of Papers And A Major Discount! Got Our Total From $460 To $420! Thanks Sam's Ya'll Are Awesome! -SureFyre Collective

They get me through my day. I go to school across the street and during long days I can always…read morecount on them to have cold drinks and a wide variety of snacks. The two guys who I see working here are always really nice, and I've never had a problem like any of the negative reviews claim. Lots of options, clean, always in stock of everything.

More corner stores in San Francisco. I got a Loacker cookie for $1.50. It had all the essentials…read moreand a twist for itself. In a spot you may not spot very much.