The inside units halls smells of pee I went to check in two days ago to get the lock abs everything…read more I went ahead after checking in I left (I haven't put anything inside yet), I'll be returning there this week to return keys and get a refund. It's also pretty dusty inside. That again don't seem to answer the phone almost at all. They will call you back tho after a voicemail . I'm going to to another place. I can't imagine my things being in this place at all.

I started getting phone calls and messages stating I was behind on my payments and they had cut my…read morelock off and was scheduling my unit for auction. My auto payment was refunded and their system was showing me behind. I called and was told to contact customer service. They informed me that it was a computer issue and since it had refunded my payment I was past due so we fixed it and the late fees refunded but I am still getting phone calls to let me know that they still had their lock on my unit. I am out of state so can't just walk in. I left my items in their care and this was their fault I would not recommend this place but can't get there any time soon but will start making the time to get my things.

The owners of this place could not have been nicer! It seemed to be a well run, clean, and safe…read moreplace to store belongings. We came by one night and accidentally shut the door but did not actually lock the unit. We got a call the next day saying the unit was unsecured so we could come by and fix it. I appreciate that level of security and service. Sometimes there is a wait in the office since there's normally only one person, but again, were so friendly! I would come check this place out if you are looking for a storage unit in the area.

I signed a contract for a 10 X 10 storage unit on Feb 29, 2020. I paid upfront for March upon…read moresigning my contract and authorized automatic payments from my checking account. My contract says the next payment would be the agreed upon rate due on April 1st. On April 1st I noticed I was charged $34 more than my contracted rate. When I called management Ronnie (new property Mngr) stated that there was a new price increase!! This is unfair and frankly illegal as my contract states that tenant must be given 30 days notice before any changes in price. Is this a sudden COVID-19 price increase??

We had a great experience with Cy-Fair Storage. John and Erica; the owners are friendly and…read morehelpful. Crystal can answer all your questions you might have. We have rented U-Haul trucks from them multiple time. Always clean. The facility is well lit, has great security, and is clean.

I went in to ask about pricing for a specific sized unit and the woman behind the desk spoke to me…read morelike I was an absolute idiot. I wish I had got her name. They're cheap but they must underpay their employees or something because she was very rude to me. I'm definitely taking my business elsewhere.

This place is GOD sent! Lisa and Teddy are by far the best managing group I've met in my life!…read moreThey are understanding of what you need and help in ever which way they can. Storage facilities are clean and well secured. I definitely recommend this place to any boat , RV and semi tractor owners for storage. If I could give more than 5 stars I would!

Cliff and Lisa are always super. We have a fully enclosed space and it has easy access to get our…read morerv in and out. They have 24/7 gates access and cameras. They are fully concrete, with wide lanes and plenty of space to get into the units. The rates are very reasonable and a great value for Houston. They are near Bear Creek and Barker Cypress which is Very convenient, and keeps me out of Houston Traffic. You can pay your bill online, or via text. And they will contact you directly if they have any issues. We love West Houston Boat and Rv.

13 year customer of ExtraSpace Storage. Understandable for 5%, or even 10% rate hike, but…read moreoutrageous 75% rate increase?? Other companies offer 1 month free or discount for paying in full for 6 months or 1 year, but not ExtraSpace. I guess they will add a few new customers willing to pay $225 a month, but pretty confident they will lose many more longtime customers to offset the new suckers/customers

The manager Sheri Watson is very friendly and is always willing to assist with a smile on her face!read more

I was in need for a vehicle transport and was referred to Pam. The most excellent service. Would…read moredefinitely recommend to everyone. Honest and trustworthy people. Thank you all

This self storage is the bomb. The two ladies that work that store are the best. Thanks Pam and…read moreLinda the owners should be very proud of the jobs and I mean the jobs that you do

Clean and secure storage. Convenient location and great staff. I highly recommend this location!read more

The location is perfect for where we stay. The property is well maintained, the locks for the units…read moreseem secure and there are cameras through out. It seems to be a very secure building. The concern though is that I needed a unit with 40sq ft. I signed to pay for a 4'x10' and the unit is actually 3'x10'. I realized it was smaller when I was moving my items and it wasn't fitting as I expected. The property manager Jessica was super helpful when I was looking to rent a unit, yet was matter of fact when I raised the concern about the size of the unit. I asked her about the foot difference in the unit size and she said they have a disclosure that says unit dimensions vary. It's unfortunate that this business runs this kind of business. The unit should reflect that it's a 3'x10' instead of 4'x10'. I'm paying $83 a month for the 3'x10' and had to pay a $25 app fee. Thankfully, it's a month to month. I'm looking at other storage locations. Other places said units may vary an inch or two but not a whole foot. I advise measuring the unit you may rent to make sure it meets your needs since the listed sizes are inaccurate.

I have rented with them for over a year and have worked with multiple employees from the office and…read morehave nothing but great experiences. The bathroom on site was extremely clean and available to use at all hours the facility is open. I never had any issues getting in or out of the gate or my unit. When figuring out what size unit to rent the employees were extremely helpful and even showed me the different size units. My dad, brother, fiancé's parents, his aunt, and few others I know all have storage units here and have never had a complaint.

This location is awesome! Eva Molina and Staff are very professional and accommodating. They make…read moreeverything easy and walked me through all the details, legal jargon, site access, etc... The location is VERY clean and access is easy. I recommend this location to anyone looking for a hassle free and easy experience. We need more people like Eva and Jaime.

Very easy online rental! The facility is very clean & the…read moreassociate very helpful! Would recommend to family & friends

Horrible place, manager would not move her car so the movers truck could park. She just wanted to…read moresleep. She says to not disturb her. Avoid this place if at all possible. Zero stars