This is my second time to use this place. Both times, the Gentleman was really helpful and made…read moresure I understood how to hook up my vehicle to the tow dolly. He even gave me pointers when pulling it. Another think I liked about this Dealer is he didn't make me feel dumb since this is new to me. I felt real comfortable and better educated once I left.

I never thought I'd be going out of my way to leave a review for a uhaul dealer but after my…read moreexperience with George and Deanne, I just had to say something. These people were so nice and genuine. Very refreshing to see that when I came to return the truck that I had rented from here, George remembered my name and details of our discussion. They both were smiling as if they were happy to see me and like they were happy with life in general. I know exactly where all of my future business will go in terms of needing uhauls. Thank you George!

My company has used Bay Area Auto & Truck Rental for several years. Nick and Paula have always…read moregiven us stellar customer service. Nick is quick to get a rental ready for us, even at the end of the day. Paula is always on top of her game and ready to serve. I appreciate the personal service I have received from both of them.

It was Saturday after 1 pm. They close at 3 and all other agencies other than at the airport had…read moreclosed at 1, but my car had just died and was towed to the shop so I needed a car. I called and spoke with, I think, Callie(?). Explained my needs, and I asked if a screen shot of my insurance card was ok or if she needed a hard copy. She said she has to have verbal confirmation from the company. Well I can RARELY ever get ahold of my agent, but had actually just spoken to her, so I said she could reach him now, or would have to call the 800 number. After 45 minutes I had not heard back, so I called again and was told her had JUST called him and got no answer. Thanks for waiting. To add insult to injury, she was told the 800 number could only send by email and could take 10 days! WHAT??!? But I said no problem. I just looked it up on their app and it has my full policy details right there. She said "Yeah, but anybody can take a screenprint!" I said It's NOT a screenprint!! It's an APP! An interactive app! I can't fake that! She was sorry, (yep) but had to speak to someone to confirm. Unbelievable. LUCKILY, I was able to reach my agent by text and he spoke with her and got what she needed. All absolutely unnecessary though, had somebody been able to engage her thinking capabilit​​​y. This company needs that as a policy. Oh, and I didn't even get a receipt!!

I was very Penske-ive about renting from here, but I needn't have been…read more I'm not sure why there is a truck rental office here at Home Depot, but I guess it makes sense if you need to rent a truck to get stuff back to your house. I guess that is always an option but honestly it would be nice if they would work with the customers considering some of the prices, and just drop stuff off and what not.

My husband and I rented a truck, driving way out of the way to get there because no one else had…read morethe size truck needed on a Saturday. The manager had a sign out "on site be right back" and when she decided to show up as we baked in the sun and had a tight deadline to get back to to the house to meet the paid moving labor we hired... Proceeded to verify over the phone if our payment went through before releasing the truck... Another 20 minutes wasted. We were told you'll get $100 deposit refund within the next few days. So we do the move, use the truck maybe 5 hours, then drop it off the same day. No refund 5 days later. It took calling and calling and calling and calling and finally yelling at someone at Penske to cough up the deposit money for our perfectly returned and undamaged truck. How long did it take to get the money back? NINE DAYS!! It caused an overdraft on the back account because that money was needed for other bills. Money is tight and these Penske jerks were hoping we'd just forget about the deposits. What a bunch of thieves!! I would give ZERO STARS if Yelp would let me. Never rent Penske.

Dont RENT FROM THIS DEALER. I WAS CHARGED DOUBLE ($1500). The owner created a separate rental for…read morea week later that I had no idea. I had to call Uhal to get it resolved. He acted as of he didn't know anything and said the truck wasn't in his possession!

Very friendly and professional. Was very timid to drive a 26' truck. but he pulled truck out and…read moreassured me they were easy to handle. Walked me through every step. Once returning, he helped me in parking the truck. Yes, the truck had some bumps and scratches but didn't expect a brand new truck like others do. The truck was intact and in working order. It got the Job done with no problems. No mechanical issues. All lights worked great. My trip from here to Oklahoma was smooth sailing all the way. I would and will rent from here again on our next last load. Highly recommend. Great value for my money.

Budget truck has the worst service across all spectrums. To start, I booked a truck rental one…read moremonth in advance over the phone with a person named Kelli. She was very kind. She helped me set up a rental for a 16 ft. truck with a car trailer and 27 furniture pads. I got a confirmation email that I should pick up my truck at 8am 48 hours before I was supposed to pick up the truck. My wife and I needed to move fast as we had a 24 hour drive to Houston, Texas from Scranton, Pennsylvania in order to close on our house. We were supposed to transport two cars, one on the trailer and the other person would drive the other car. This was during COVID-19 so no one in our family could help move the car. Below is what we experienced. We arrived at the Budget Truck in Wilkes-Barre, PA at 7:45am. The time of business was from 9am-4pm. I called the Budget 1-800 number and they told me they could do nothing, I would have to wait for this Budget place to open up at 9am. We had movers at our house at 8am to help load the truck, and were only paying them for 2 hours. They employee of the Budget Truck did not arrive until 9:15. I went in, and he told me there was no trailer available within 200 miles and no dolly. Thus, I would not be able to pull the car on the back of the truck. He also said he had no furniture pads. He then told me he would have to cancel everything on my order except the truck and that it was on me to find a trailer somewhere else. He then gave me a truck and told me it was full with gas. It had less than 3/4 tank of gas in it. By the time I left, it was already 9:45am and I had to pay the movers an extra $150 for the additional hour. I spent that entire time calling Budget customer service who told me that because the employee at the truck rental place where I got the truck from canceled everything except for the truck, they would not give me anything. My only option was to return to that rental company and ask them to change my contract and find me a trailer. My wife and I returned to that location at 12:45 and waited there until 4pm. They never showed and customer service told me they could not do anything about. They told me I could not have a trailer for my truck, and when I asked if I could get another trailer from another company, they said no because they could not insure it. My wife and I did not leave for Texas until the next day and our closing date was moved from Friday, May 1st to Tuesday, May 4th. We finally found someone willing to drive our other car to Texas for us. This cost us $389.56 in gas for that car, $500 for that person to do the drive, $118.59 for their night in a hotel, and $88.22 for their return flight to PA. In total, it cost $1,096.37 for the person to drive the extra car to Texas instead of us having the trailer on the back of the truck. The trucks alignment was extremely off and the low power light was on the entire trip. After we closed, we rushed to get the truck unloaded to ensure we could get the truck back on time. We got to the return place at 2:23pm. It was A1 trucking which holds Budget trucks. It had steps on how to return the truck if no one was there was there was no lock box. The next day, Budget Truck told us we would have to return to another location that was 30 minutes further and the extra day would be charged. I called customer service and they told me they would refund the extra day because it was not my fault. They also said they would give me $75 dollars for the fact that they could not get me a trailer. $75 for the $1,096.37 I had to spend to get the other car to Texas and the 5 days that closing was moved back. The worst part, I received the confirmation and reminder 2 days prior to moving with the time and correct order (a trailer with 27 furniture pads). We ended up renting furniture pads at Home Depot for $80, but we would not be reimbursed by this. This was the worst service I ever received for anything in my entire life and I can assure you, PENSKE was $32 more dollars than the Budget quote and I hope everyone goes with them or U-Haul over Budget. We will never ever use any serve provided by Budget again, and we will make sure every person who ever needs to move never uses them. This was unacceptable in every form of service. DO NOT USE BUDGET FOR ANY REASON EVER.

How could you ever not mention awesome and great customer service, when we so easily recognized…read morethat which is poor. I attempted to drop off a package the day before to ship back Amazon, however everything the attendant told me was accurate and detailed. So, thank you and I was able to send the following day with no problem.. So, thank you! Until the next time, Bye- Bye!

The employees need training in how to interact with customers. Sloppy, slovenly appearance. Poor…read moreposture. Rude. Arrogant.