Terrible! Would not recommend. When I told them I didn't want to give them an alternative contact because my business is private and I don't share it with others. They told me I could not rent from them. Other facilities so ask for an emergency contact but go about it with explanation that they aren't going to use the alternate contact to nose around in your business. Communication is everything and they failed to communicate this information. Thank God we have other services that treat people better. read more

A1 SELF STORAGE is a: Safe, Secure, Easy and Convenient Facility to Navigate. AND...They have Excellent Customer Service (Especially Sylvia Aponte). I've been with A1 SELF STORAGE for many years, and I'm very grateful to them for working with me during difficult times. THANK YOU SYLVIA APONTE (Facilities Manager) and A1 SELF STORAGE!!! Sincerely, Steffen Laurence Stessel read more

Avoid this storage space. The elevators are so old they often don't work, so it is impossible to access your unit, add or remove items. And the stairs are decrepit and dirty. Staff are extremely rude and could not care less. read more

I read the 2 reviews, I was scared. But, I needed a storage unit. I checked the facility in downtown JC first and they were so expensive, as well as dirty and I was not greeted warmly. Another con: every time you want to use the elevator you need to have an attendant. Yikes. I found A-1 Self Storage and although they are still quite expensive, they were $10 cheaper than the other facilities in Jersey City and offered the 2nd month free. The people at the front are completely professional and it looks like they keep this storage facility clean and in tip-top shape. The elevator is on the smaller side, but you can use it freely along with the hand trucks. I cannot stress how bright and clean this place is compared to the other facilities I checked out in Jersey City. The times are definitely not as convenient for those who work from 9-5 M-F since they close I believe at about 7PM on weekdays, but I guess you'll just have to come during the weekend time frame. As of yet, no problems. I'll be sure to update if there are any. read more

A-1 Self Storage - Rental office - Self Storage Near Me - Jersey City, New Jersey

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Horrible company. Quick to send invoice in email, but did not notify me at all of change in timings due to COVID. Google also states same hours as pre-COVID. I missed an international flight, had to reschedule, get a hotel room because these morons are too lazy to notify paying customers of change in hours BUT QUICK TO SEND A BILL EVERY MONTH AND REMIND ME TO MAKE A PAYMENT. Definitely taking my business elsewhere! read more

This place is absolutely the worst. With so many more options its best to take your business elsewhere. They will overcharge you, not take accountability for mistakes, not return calls, not do anything except for crank out bills. And you are given a VERY small window to pay it or else hit with late fees. Cant pay it early, and if you are even the slightest minute late you get charged with fees. I was even on automatic billing by them and got a late fee. You just cant win - and you'll just want to leave your stuff behind like the many others who have. This place is criminal - stay away! read more

First off, let me say that all Storage Facilities are terrible. That being said, this is about as good as you can do. It prices are cheaper than Keepers and American (the other 2 locations in Downtown JC). It also is extremely dry, and doesn't have that musty, mildewy, washed-out dumpster stank that is wafting through both Keepers and American. The staff is WAY more friendly here than at Keepers and American. This place also has an elevator that you can use on your own, without having to wait for an attendant. Also, you can drive your vehicle directly into this Storage Facility, so you can load/unload in bad whether without get soaked, or freezing to death. Solid spot..... read more

I have used them in and off since 2008. They have always been courteous and pleasant. The storage rooms are dry (always a concern in downtown JC.) Never a problem. Parking is easy. Only downside: wish they had later hours. read more

We rented a 10x10 storage unit to store stuff from our apt for a few months. The unit doesn't have a real ceiling so now all of our belongings have thick layer of dust and peeling paint from the ceiling. Apparently they did some sprinkler work but forgot to cover all the units. I'm moving my stuff out ASAP. Their hours are also very inconvenient. They are only open business hours so if you need access during the week, you have to take time off of work. read more

Very friendly service. People that work there go above and beyond to assist. I was in this past Sunday just a few minutes before they closed and they were great, told me not to rush, and assisted me in getting in and out efficiently. read more

Convenient. Easy. Affordable. Staff are helpful and very nice. Wouldn't hesitate to recommend.

First time opening up a storage unit and I had no idea what I was doing. Walked into the office and I was greeted by Justin and Roberto. Justin was very helpful and informative as he walked me through the application process. Once we were done filling out the necessary documents, Justin offered his assistance to help move our items into the unit. With Justin's help, we were able to move everything in a short amount of time. He really went out of his way to provide outstanding customer service. It was greatly appreciated. read more

It's was great driving in while it was raining to unload my items. The staff was courteous and friendly. Great security !

This place is a total scam - We are a tax exempt company that moved to NJ late last year . They refuse our tax exempt status, contune to charge us sales tax, and then continue to charge late fees and hold our stuff hostage until we pay up. - So what they are in fact doing is accessing late fees on something that we do not have to pay per the State of NJ - Stay Away!! read more

This place was very clean and the customer service was outstanding. Would definitely keep using in the future when needed