I rented a storage unit online which was super easy to do. I received a few calls from the Reps at…read moreIStorage seeing I needed anything . When I arrived, Mary was just about to leave the office, noticed me sitting in the car ,came and asked if I needed any help which I did, and she proceeded to help me . Mary 's customer service skills are impeccable! She explained everything thoroughly leaving me with no unanswered questions. I would definitely recommend .

Mary is amazing! She always has a very welcoming smile for everyone. She's very helpful and almost…read moremakes we wish we still needed our storage unit! Great job Mary!

Wonderful customer experience. Super helpful and great with communication. Definitely recommend!read more

vehicle was broken into with a few days of being parked here. side window completely broken out of…read morevehicle. Will not use again.

I went in to rent a moving van to finish moving my things out after divorce. There was a line and…read moreI was there a long time. They had rented a vehicle trailer to a woman even though they don't carry those at this particular location and that was holding up the line. I received my key with no instructions other than to go to the parking lot and pick a van. I came back in because I could not figure out which van the key went to. He handed me another key. I went back out. Once again, NO IDEA which van they go to. I go back in. He comes out with me and scolds me because I did not "match the number on the key to the van". I told him he never explained that to me. He tells me it should have a full tank of gas. It does not so I go inside to tell him. I take the van and receive a text message that I should have a specific license plate number, it does not match. I call customer service and give them the correct license plate number and amount of gas in the tank. I did have a nice experience with customer service. Then I returned the van. The same rude man from before tried to charge my credit card $8,269.71. I owed $160. I received a fraud notice from my credit card and called them. Then I called U-Haul. It was supposedly a mistake. How on earth can you accidentally ring up $8,269.71 instead of $160. Make it make sense. Each time I had to call customer service they were nice but the amount of mistakes and rudeness of the store employee made my rental experience unsatisfying in an already difficult time.

I used to use this location all the time years ago. Since then theres a new owner, Prince Logan. We…read morerented a 20' and everything went great. He was super helpful, pickup and drop off easy. I was a bit shocked though when my truck only had 1/4 of a tank of gas upon pickup. That did cost us valuable time in having to put gas in the truck immediately plus a guessing game as to how much to put in. Next time I will be sure to get a truck with a full tank. Everyone was great in working with us I would recommend to anyone.

This place is a complete and utter joke. You can't talk to a local human, they don't return phone…read morecalls, their web site offers discounts that the local people aren't aware of (when I FINALLY was able to talk to a human at this site they said their web site runs false stuff all the time. Total bait and switch tactics.) I simply wanted to know if they accepted POD containers, but after a week of getting nothing but a run around, I went to Clover Storage at Middlebelt and I-96. Clover is AMAZING! Two people at the counter who showed me the available units, where to drop my POD and where to store it (at NO extra charge), simple pass code to get in, SUPER clean indoor facility, amazing. These are my opinions based on my experience obvioulsy, but I would NEVER rent from Public Storage under ANY circumstance.

They charge you unreasonably long and there are a lot of hidden service fees. You should find…read moreanother space.

Kate made it super easy to get moved in...I'm not sure anyone is ever going excited to be moving…read moretheir stuff into storage but you want it to feel secure clean and well tended to...this place has all of it.

During the multi-day power outage that started March 8, this facility never attached a generator to…read moreits gate so people could access their units. Here is a question...What if the people who are paying rent and supporting this business need to access their unit to get a generator or kerosene heater during the outage???? Very poor planning and customer service during this outage.

They pulled the low-price bait and switch. After you move stuff in, they'll increase your price…read more Absolutely no notice. They increased the price by $30 / month within 5 months.

From the owner: Looking for self storage near you in Commerce Township, MI? Don't just settle for any storage…read morespace. Here at Space Shop Self Storage on N Pontiac Trail, you'll find a brand new storage facility with ground level storage units, affordable rents, and modern security features to provide peace of mind.  With sizes ranging from 5×5 storage units to 10×30 storage units, you'll be sure to find a storage unit that will fit your unique storage needs. We're located just south of the roundabout between N Pontiac Trail, Highway 5, and Martin Parkway. You'll find us just west of the Walmart and shops at Haggerty Road.

Waited at the counter to inquire about storage units. I was told to wait as there was only one…read moreemployee working at the time. Then multiple people came in after me were then served. when asked if I could be served, They asked what I was looking for I told them the type of unit I was interested in to which they replied they don't have them available. So instead of quickly cross referencing my question with their system they made me wait 3 hours!! Servicing multiple people that came in after me just tell me they didn't have what I needed. Poor customer service. I will not be using their services and I advise whoever reading this to do the same.

As the previous reviewer stated, John is the consummate professional. Friendly, outgoing, and…read moreinteresting...and has a keen eye for what you really need. U-haul is lucky to have him, and so are we.