They came, they picked up and maneuvered the item I had hired them to move, and the dropped it off…read morewith out damage.

If I could give a zero rating, I would. This company is a complete scam!…read more I booked my move two weeks again for a move tomorrow. My friend and I live in the same complex and moving to another unit across the parking lot. So, we need her place and my place moved into one space. We have packed everyone up and though we were ready to go. They called me to confirm my move today and spoke with Chris. We went over the items and then the price. He even threw in a free kitchen packing kit and said the guys would help. Cool. He also gave me discount and I was happy. Kion calls me an hour later asking me to confirm the move. What? I spoke to Chris. We go over things and he tells me we are good to go. I am emailed a confirmation and then see a different price. I call back and speak to him again and he says, oh, that is an estimate but we would be done before that price. Then, I get a call from Mike. He wants to confirm my move and inventory. What the heck? He says his notes are confusing so he wants to check. We go over things, AGAIN. He then tells me that it sounds like more work so, he is going to send 5 guys instead of the original 2 guys and a truck because it's gonna be a big job and that it would take 9-12 hours and double the price that I was told. Umm, what? For a 2 bedroom apartment?? He tells me I can speak to his general manager, Kion. I literally confirmed with him before! I literally start crying because I am already stressed from preparing to move in a timely manner before the 31st. Kion and I speak again and he won't even let me get a word in and trying to say that the numbers Mike estimated are correct and that there is no way it wouldn't be a full day job. I cancelled, he says he will return my deposit and then transfers me to customer care where the guys asks me what can he help me with? You tell me, sir. He hears me out and says he need to speak with Kion to get his perspective and will call back. No one has called. Lesson learned to NEVER USE THIS COMPANY.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Been using this location for 4 year. Wade has been awesome. They have accommodated our needs year…read moreafter year. We only need the storage while gone for the summer. Every year we have a new set of needs. We have found the units clean and very reasonable in price. The are easily accessible via our Otterbein location.

Wrongful sale of my belongings despite payment attempt and communication…read moreThis review is for Public Storage - 8228 Belair Rd, Nottingham, MD 21236. On January 26, 2026, my storage unit was sold even though I made repeated attempts to communicate and make payment. I called multiple times that morning and left messages trying to find out the exact amount required to stop the sale. No one returned my calls. When I finally reached an employee named Chrissy, I was told my total balance was $1,000.48 and that they would accept a partial payment of $555.00 to stop the sale. I had the $555.00 available and agreed immediately. While attempting to process the payment, my bank showed a system error, which was later confirmed by my bank as an issue on their end -- not a lack of funds. We attempted the payment multiple times. I also tried using another bank card and successfully sent $1.00 to confirm that card worked, with the intention of immediately submitting the full $555.00 payment on that card. Despite these efforts, my belongings were still sold. On January 27th, I called again and begged them not to release my belongings to the buyer. My bank confirmed that the funds would be fully available on January 28th, less than 24 hours later. I explained this clearly and pleaded with them to wait. My unit contained irreplaceable personal items belonging to my deceased parents, which are the only things I have left of them. I would not refuse to pay knowing that. I was later told Public Storage gave me "two extra days," which is not true. My account had already been closed on the 27th, and my belongings had already been released to the buyer. The timeline does not support their statement. I did communicate. I did attempt to pay. I did everything I could under the circumstances. The lack of compassion, accountability, and honesty shown in this situation has been devastating. In my opinion, this was a wrongful sale, and no one should have to lose their parents' belongings this way.its not like i did have the money they can look on payments history they could have delayed the buyer but yet they lied and said they gave me truth extra days the day my things was sold was on the 26th i tryed to pay it it was a system problem on the bank end the 27th of january i talk to an manager that morning and told the promblem i beg him to hold the buyer up because they said the problem woud be fix the very next day which it was thats the 28th of jaunary i had the 555.00 ready to pay the next morning reguardless of how they do things they seen i was paying not lose my things i beg them and the 28th would have been the extra day they claimed they gave they seen i do pay so why not held that buyer off ...sometimes yall need to give people grace and not be so horrible and lieing on people because they did not give me that extra less then 24 hours

Extra Space Storage makes it so easy! I booked my unit through the quick online tool, which took…read moreme about 5 minutes. I then spoke to Kevin (on-site manager) about 10 or so minutes after leasing the unit. He checked in to ensure I was all set and was there to answer any questions if I had them. Quality customer service. Everything was as discussed with Kevin and as communicated when I booked through the quick online process. This is my second unit with Extra Space Storage and the level of customer service is the same received with my other unit I have in another state. This company makes taking care of my storage needs so easy, which is why when it came time for me to look for another unit in my new location, Extra Space was my first choice and only storage company option. The location is also very clean and everything was orderly.

From the owner: Store your belongings at Extra Space Storage on 707 S Caton Ave in Baltimore, MD today. Our large…read moreselection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, drive up climate controlled units, golf carts available, military discount, wide drive isles, vehicles are allowed in drive-up units, Wifi available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

very quick and friendly process great customer service Dominque would recommend to anyone that…read morelooking for self storage

This is the worst storage facility ever. I stored my things at the Patapsco location and it was an…read moreawful experience. The storage light was broken and the door was broke. The storage had rats and they damaged my property but because it was so disgusting I had already thrown my damaged property away and swept all of rat droppings off my belongings I couldn't file a claim. I will never use this company again nor will I recommend them to anyone.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

Let me preface this by saying I had rented a truck on the 24th of December for one day. The…read morelocation was closing at 3pm that day due to the holiday and I was told I had to return the truck by 2PM-- NOT 3PM. Because the first truck had issues starting- I did not leave with the second truck until around 7:20AM. Add another ten to fifteen minutes to drive to the UBOX Storage facility and now the time is about 7:40AM. I drive to the UBOX storage ONLY TO DISCOVER THAT MY BOX IS NOT OUTSIDE. I finally get the attention of a guy inside who tells me there is a problem with removing a top bolt placed in the container to seal the door. He says this bolt is stripped and he does not have the right tool to remove it. I ask him about other ways to possible remove the plywood door but he says that will damage the door. I ask him what he will do about this problem because this is running through my truck rental time. He says he will call his supervisor and ask her. He and I continue to speak but my temper and his temper are getting to the breaking point. They were given 24 hours notification about this box being needed to be available for the customer. Why is he now just trying to remove bolts from the door? He curses at me and I leave. I called UHAUL/UBOX customer service and got a very helpful service representative named Nancy who listened to all the problems I was having that day with UHAUL/UBOX. She was very courteous and helpful. My call with her lasted 43 minutes. I placed the initial call to customer service at 8:18AM. The last minutes of that call-- the guy showed drove back onsite, went past me while I was sitting in my rental truck and never said a word. About 10 minutes later, another person drove up and entered the building. My UBOX was placed outside at a little past 9:AM. I began to empty it at that time. I emptied it, took pictures and left. ADDITIONAL PROBLEM AT THE UBOX STORAGE FACILITY The charge for this UBOX is made to my CC account on the 26th of the month. That is why I was emptying it on the 24th of December so as not to be charged. But THEY CHARGED ME FOR AN EMPTY UNIT ON DECEMBER 26TH. I called UHAUL/UBOX that morning early about it and the rep could not get anyone on the phone at either of the locations. THEY DO NOT ANSWER THEIR PHONES AND YOUR CALL GET ROUTED TO A QUEUE THAT IS NOT THE PHYSICAL LOCATION OF THE PROBLEM. I was told that a regional manager would be in contact in about 3 days. I called my CC company to alert them of this charge and to refute it.

I did not order this container. A UNITS container showed up in front of my house. I contacted the…read morecompany who gave me multiple stories about the container and who had rented it and who authorized placement in front my house. The person who described himself as the "Director of QC" (he had answered the phone) told me the unit was at a business maybe 15 miles from here. He refused to answer questions. I insisted that it be removed today. It blocked access to the mailboxes which are serviced from a truck. It blocked visibility from my driveway. Particularly dangerous today to block visibility on the road as it is Halloween and children will be walking and cars will be on the road. The box lacked reflective indicators. The box was finally removed a few minutes ago and "Billy Martin", director of QC, says it will be dropped off somewhere and returned to somewhere (would not divulge) next week when it's needed. Zero stars. The app requires one star.

Unbelievable! So easy and cost effective. Wonderful customer service that answered all my…read morequestions. I wish they were around for my last move. Reliable, secure, and simple. I highly recommend.