I went in Sunday (9/3/23) at noon to buy a bike rack. There were three young men presumably working there at that time. None of them asked if I needed help. I probably spent 5-10 minutes looking over the inventory. No one asked if I needed help, or even acknowledged my presence, even though they were not more the 5-10 feet away from where I was standing. One was looking at his phone, they others were just chatting. How is service this bad tolerated by the management/owner? Either the kids are incredibly stupid, or they haven't been told to acknowledge and assist people who come into the store. What do they think they're there for? Ponderous. Although I found a bike rack that that I liked, I left without buying anything and got one at Target. read more

Class act. Thanks for fixing my beach cruiser Howard and David. These guys took my bike and fixed it up not just better than new, the reinforced it and made it better!! Thanks guys read more

Went in to get some new tires and a brake adjustment. The quote was way high compared to some other shops I've been to. I didn't argue it, as they are allowed to price their services however they'd like. The thing that got me was when I was told I'd be better off just buying a NEW BIKE lol. Because of new tires? What? I was so dumbfounded, but didn't make a fuss and left laughing to myself. Hahaha wild. read more

Stotts is the only place to visit when you're searching for the best selection of bikes with the best customer service in town. Rob is super knowledgeable and spends time to ensure his clients buy the right bike and are properly setup before they leave his shop. I got my yeti sb130 here and visit frequently for accessories and upgrades. He's never let me down with his experience and expertise. Best of all, he treats everyone like family. He's got what you are looking for when others have low inventory and no stock. Stotts is the bomb! read more

Stotts Bicycles - Yeti SB130 LR Factory carbon wheel upgrade. - Bikes Near Me - Burbank, California

Took a used bike we purchased online to get a tune up. There were a lot of issues with the bike but Stotts Bicycles fixed all of the issues at a very affordable rate! They charged us 50-70% lower than what they originally quoted us. And the bike is performing without any issues. Thank you Stotts! read more

I've been coming to Stotts bikes for over 10 years and have never had anything but a pleasant experience. I've purchased three bikes from Rob knowing with confidence that he's not trying to make a quick buck off of me but rather make sure I'm happy with my choice and that he's selling me a quality product. Whenever I've had issues with anything these guys have always taken care of it right away and made sure my bike is safe and well tuned for the trails or roads. I highly recommend Stotts Bikes if you are looking for a mom and pop type of shop that know their products well and stand for what they sell. read more

Stotts Bicycles - New Yeti SB140 purchased at Stotts Bikes - Bikes Near Me - Burbank, California

We came without even knowing anything about this place, my brother wanted to buy a bike but was a bit skeptical about choosing the right place. We decided to stop buy and check it out, but just by having Rob helping and giving the best customer service it made us want it to buy right away. Thank you for making us feel very welcome to your business and being very helpful!!!! read more

Went in for advice and new tires and came out with a new better bike! Rob was very upfront and real and gave me his expert opinion. I was using the wrong bike for what I needed and he let me know right away. Ended up buying something for my size (5'3") and ability (electric). I'm so grateful for his honest opinion that I am now a very happy owner. Thank you! I'm so happy with my purchase that I'm now biking more than what I planned on and could not be more content. I love my bike! I show it off like a puppy to my Co workers and friends. read more

Stotts Bicycles - Cannondale Electric Bike from Stotts - Bikes Near Me - Burbank, California

I'm so grateful that Stotts is here! The service is always fast and friendly. Next time I'm making a bike purchase this will be my first stop. read more

I was all but certain that the bottom bracket cartridge on my 9-year-old 7-speed Electra was on the fritz. So, I ran it on over to Stotts, where they quickly discovered that my chain had stretched a bit and was somewhat under-lubricated. Fifteen minutes later, I had a new, expertly installed chain and was on my "smooth and quiet" way. The service was great and the price seemed reasonable; this was my first chain replacement, and my extra large frame required two chains to be linked together. read more

So much to say about this place. I brought my old bike here a couple of times for tune ups and always drooled over their inventory of new road and mountain bikes. In March I went for it and bought a beautiful Cannondale Synapse. Little did I know I'd be riding with a cool group of people on Sundays that leaves from the store or that I'd be using my new bike for the Nautica triathlon. I've taken my bike a couple of times for a quick adjustment and to make sure it's ready for the race. Rob and his crew have always delivered great service, no B.S, just straight talk which a appreciate. It's a no brainer to buy my next bike here!! read more

Stotts Bicycles - Bikes Near Me - Burbank, California

I've taken my bike here for repairs twice now and both times got fast friendly service. My bike was fixed up nice at a decent price and they gave me advice on how to keep it in good condition too. I highly recommend this shop! read more

Went in to make an expensive purchase and didn't feel like the staff was willing to help.

What more thanks can you give to a place where, at 11-ish this morning, I was trying to push my Rad power bike through the front door when someone rushed up to help me with the door so I could get my beast inside... and then they fixed my brakes, no charge? This is not the first time these guys have been literal angels on earth. I pretty much stay in Burbank and my bike is pretty much the way I get around, so it's pretty important to me. This is not the first time they've been amazing. I have gotten my bike tires filled with air (not the amazing part), when they've actually taken the time to tweak a few things (the amazing part) that they've seen were askew, and I've certainly been a loyal customer whenever I need a bike tire patched (totally fair price!). So, if they can meet your needs, they will always meet you MORE than halfway. read more

A great experience buying a bike. Great people and extremely helpful. I find their prices very reasonable. This is the place to buy a bike! My daughter got a limited edition cruiser type bike in bright yellow. It is so cool! read more

Stotts Bicycles - Bikes Near Me - Burbank, California

These guys are the best! Accommodating, quick service, sense of humor. This is my ONLY go to bike shop here In Burbank. Heck, if I lived 3 cities over, I would still go. Thanks guys for the great customer service! I recommend Yelpers to check out Stotts! Best bike store in Burbank. Get out there and bike! read more

That was fast! Thank you so much for replacing the shift cable on my bike today! I'll definitely be back for more bike services and to buy some stuff! Great shop! Great people! read more

Quick, easy and reasonably priced tubeless install on my road bike. Done in 20mins. Thank you!

Apparently, my cheap bike is the most coveted by thieves in Burbank. I started coming to Stott's about 3 months ago because thieves are constantly picking apart my bike every time I park it in public. I don't know any of the staff's names yet but they've been absolutely helpful to me and are so chill. I'm not gonna go into detail as to how they've helped me, because I don't want to set the bar too high for those of you who might be potential customers for them; but baby, they really know how to treat a guy. Makes me want to leave my bike wheel unchained again, so that I can visit Stotts with all of my problems. 5 Stars. read more

Rob was amazing to work with. He helped me find a Cannondale Super Six when stock across the country was super limited. Shops near where I live seemed to busy to look into it for me, but Rob jumped on it right away. A short time later, I was picking up my dream bike. Couldn't be happier with my purchase and with the service I received. Even though I'm 40 minutes away, Stott's will now by the only shop I go to. read more

Did a poor job replacing all cables on my Brompton (I shouldn't take it there in the first place). Had to take it to another place to get it fixed. Lost my trust! read more

My daughter needed some parts for her aging bicycle she wanted to take to college. I searched high and low for fenders and a chain cover that would fit her bike. Sure, I could have ordered something from Amazon and hoped it would fit, but I like to give my money to vendors in my neighborhood. This keeps the money local and doesn't fill some corporate giant's pocketbook. So, what to do? Well, after an exhaustive day's research around town I landed on Stotts Bicycles. Rob, the owner, was very attentive and found me the parts I needed. He saved the day and I'm very grateful. My daughter is happy her bike looks so good. read more

Great customer service. They carry Transition, Pivot, Ibis and Norco bikes for those interested in mountain biking. I'm lucky to have a local shop of this quality. read more

To be completely honest I wouldn't go to any other bike store in all of Los Angeles. The owner Rob is a gent when it comes to being real about bikes. They went above and beyond with picking a couple bikes for my family. I'm bi-costal so the quick turn around for shipping the bikes to my out of state house was awesome. The store is feels like a really cool place and when you are looking for something you feel like you are getting something worth it VS someone just trying to sell you the most expensive bike or whatever's left. Like I said I wouldn't go anywhere else! read more

Terrible shop! Avoid at all cost! The sales guy was very nice and Knowledgeable! I went in and chose a bike, they told me that if I can pay cash they are willing to give me the discount! I returned the second day with cash, apparently the boss changed his mind! What waste of my time! They should honor what they said. since I need all the accessories such as helmet, locks, bottle holders etc I offered them an alternative, if they could give me a 5-10% discount on the accessories, I am willing to pay for the full price of the bike, they simply refused! I am a big supporter of local small business. However, business like this simply cannot keep up with online bike shops or big bike shops to offer competitive prices! If they are unwilling to be flexible and change their business model, they will eventually lead to their own self distraction! PS. Went to another shop in Burbank, extremely nice people! read more

Support your local bike shops they say and quite happy Stotts happens to be my local shop! Had to get a GX Eagle drivetrain installed on my Santa Cruz Hightower and they said it would take about a week since they're busy to the brim during the pandemic. The next day they called and said my bike was ready. They do solid work and know deal with the high end bikes so don't hesitate to bring yours in! read more

Rob is the man, and his shop is a beacon of light to cyclists everywhere! In all seriousness, Rob goes above and beyond the call of duty anytime there is a situation with a bike involved - he is always there with a helping hand and a wealth of knowledge to offer. He has helped me a number of times, even when I haven't asked because he's just that type of guy. Before I started really getting into riding, I asked around for the best bike shops in LA and Stotts cycles came up in every conversation, and now I understand why. If you're a new cyclist looking for your first bike, or an experienced pro looking for a new LBS (local bike shop), look no further - Rob and his team have got you covered. read more

Thanks Ivan who helped me with a bike purchase and was super patient w me. Their customer service is bomb!! They let me test ride a couple of bikes and I didn't have to wait days to assemble or disassemble. Hassle free. Happy rider. Also thanks to Howard for putting my pedals together and tuning the bike before I took it off the store read more

Couldn't recommend these guys enough to other cyclists. After crashing my bike, Rob and his guys were able to give it a once over to make sure it was still safe for me to ride. At a time when bike shops are backed up, for them to take a small portion of their day to help me, meant a lot. I've since been back to ask questions and purchase different accessories which they've always been very helpful about. read more

Great people! Love this place. Never been disappointed. Thanks for the headset cap! It was perfect! Since i got to cycling, they have been the one who helped me out. And been always ready to help. read more

Stotts Bicycles - Headset cap. - Bikes Near Me - Burbank, California

Quick and inexpensive. Was able to walk in, get my tires fixed, and walk out in less than 30 minutes. Staff seem knowledgeable and it's a very clean shop. Hard to beat the connivence. read more

This store has a fair selection of great looking bikes! I went there to look for a bike and they had some really nice high-end bikes. When I make a decision on the exact bike I want, I will definitely return to check out their selection again. Thanks guys! read more

What can be said about Stott's besides that it is the best bike shop I've ever been to. What started out as a random, casual weekend afternoon browse turned into my boyfriend and I spending, on average, 1-2 hours/week at the shop (mostly chatting, sometimes handling bike business), buying two new bikes, becoming genuine friends with Rob the owner, and joining an awesome community of cyclists with whom we now ride several times a month. This place has great bikes, incredible service, knowledge to spare, and it genuinely is a great place to hang (I seem to always find reasons to go back and test ride/buy/tune-up something). Above all, Rob is truly a pillar in the LA cycling community. He is such a homie, has taken the time (over a month) to help me and my bf find the right bikes for us, without any pressure as he understands a new bike is a big (read: expensive) endeavor. He gave us great deals and worked with the brand reps to help us get on our dream bikes. He also invites us to ride every week with him. If you're on the lookout for a new bike or just a friendly chat (accompanied by a cute shop dog) stop by Stott's. It'll be the last bike shop you ever go to. read more

Poor customer service. We didn't even get acknowledged when we came into this place and mind you it was practically dead in there. Only a few bike to choose from and mainly kids bikes. Save yourself the trouble and go to a friendlier place to spend your hard earned money. read more

I liked the place very much at 1st. My original salesman (who I think said he was a part time fireman) was great, very down to earth, and no pressure. I put a down payment on a hybrid bike I liked but I had leave for work so i'd have to come back later to complete the purchase. No problem. When I returned returned he was off that day, so I began working with the owner who was cool enough, but when I inquired about purchasing a larger thicker cushioned seat, he dismissed the idea and to just try the bike with the original thinner seat 1st, then decide. Now if I hadn't known my own anatomy (including my derriere), I might have been fine with following his suggestion. I informed him that I knew how long my rumpus would last on a thin lined smaller seat and that I knew a larger thicker seat would be better for me. I understood that I would have to pay for the larger seat. He firmly stated again that I try the original seat first. He also said he only had the display model available. Because I felt he was kinda arguing with me and because I really didn't want to buy a floor model, I told him I'd come back later to complete the sale with my original salesman. When I called back to inquire more about the bike and to confirm the store still had my deposit (it did), the owner told me he didn't have that particular bike in stock and that they were very limited in stock due to the covid pandemic. That was last March. Side note: First thing I learned when I worked in retail eons ago was 'you never argue with the customer', and that moto has stuck with me ever since. I'm looking to finally buy my bike but I find myself a little hesitant following thru with purchasing it at this establishment. The owner was just a little too dismissive of my specific needs. However, that was then and it is now! ! I'm still looking to buy my bike from them, but now it feels like I'm starting over from scratch. Will update. read more

This place is fantastic. Their prices are more than reasonable and the customer service is fantastic! I've been road biking for only about 6-8 months now and have not only learned a great deal about it from them, but I've been able to go on rides with them as well. They treat you like more than customers at H&s and I am so stoked for them that they were able to open up a second location in Granada Hills. Really helpful staff, awesome at repairs, and overall customer service. If you've thought about making the transition to any kind of bike...this is the place to go, it's seamless. I'm hoping that as time goes by and I get more invested I can continue to upgrade my biking and I know as long as they're around, this is the place I'm going to turn to. read more

Super helpful and friendly! Quick and efficient repair service. Definitely experts at what they do!

I just went in to look for an item (bug spray, yes, I am actually going up to the mountains to BIKE and I get bit) The other recreation stores are super busy right now so i decided to try the local shop across from Big5. Apparently, that was a laughable situation & humiliated me in front of several customers (all of them were men) after he realized my question was serious. My boyfriend went in a couple weeks ago & they were dumbfounded because he asked for an air pump for his BIKE tires. Besides the hints of sexism.... Maybe these employees should learn some customer service & possibly have some of the accessories for biking. read more

I have been a patron of H&S Bicycles since 2008 - I walked in years ago with my 40 year old Steel beater and inquired about having my brakes worked on. I would not have expected that four years later, I would be known as a regular and have developed some of the best friendships a bike nerd can ask for. Years ago they offered me a seat, fixed my bike, and gave me pointers. Later I was welcomed on group rides where we went over technique and endurance. They pushed my bum up Trash truck hill so many times, I can't remember - never once did they leave me behind. This year I was on my way to work when I flatted outside Griffith - the owner of the shop Rob also just happened to be rolling by and stopped to fix my flat - wasn't even late to work! It may be difficult to find a shop where you can truly feel welcome, but if you come in with and open inquisitive mind - the boys from H&S will be there for you. read more

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I came in here looking for a standard lubricant for my chain and the gentleman who helped me decided to tell me how the lubricant I use is bad and how I need to buy this twenty dollar lube. So I start asking him tons of questions about all the different lubes and he consistently tried to BS me because I'm a woman. Eventually after I explained to him how the two different lubes are exactly the same (they obtain the same ingredients) he kinda just stayed quite and let me buy what I wanted read more