Had Tom J come to our home today with samples and pricing. Was very professional, answered all our…read morequestions and concerns. Great member of the Empire team

Horrible company! My mother gas new carpet pur in here living/dining room. Appointment was…read morescheduled for a Friday between 8 am to 6 pm my mom called and they had to reschedule for the next day. She had moved all her things out of there on Thursday houser was a mess for 2 day was unable to get yo her stove to cook anything. They came the next day at 11 took them 3 hours. She called the sales man Greg he never even called her back. Wouldn't recommend this company.

Buyer BEWARE. What was sold to us was luxury vinyl plank floor for the kitchen area. Supposedly a…read morelifetime warranty. Was not installed properly. Floor not leveled correctly, planks separated all over. Sent crew three times to fix it. I could have hot glued it myself and done better. Company does NOT stand behind poor installion practices.

Terrible I would never use them again. We ordered two floors, one for our bathroom and one for our…read morekitchen. The bathroom floor was put in so poorly. They had to redo it new flooring. The kitchen floor, the board separate and they blame it on our kitchen chairs, which have wheels we were never told at anytime we couldn't have wheels on our chairs. They will not do anything to fix it either blaming it on the chairs so now I have a kitchen floor with boards that separate and kitchen chairs with no wheels.

It is deeply troubling that this review was posted, given that Carpet Town has attempted to please…read moreMr. Mc Gee in multiple ways. A: If it was so "deeply troubling," perhaps your company should have done the job properly in the first place & not told half the story in your claims. My rebuttal includes the first sentence of most of her paragraphs. So in the words of Paul Harvey...I give you, "the rest of the story: CLAIM: He came in within a couple of weeks prior to his moving into his home... A: I was told this, "was not a problem," by the salesman, Tom, & install would be done on time. To save me money, Tom suggested he could have his "best guy in the city" do it for me; coincidentally one of CT's installers, or so I was told. CLAIM: His LVP was installed on September 25th 2019... A: And the carpeting on the 23rd. Darn right I called as the job wasn't finished! (See the picture with the carpeting laying over the LVP.) YOUR people did not complete the job when the LVP was installed. Further, YOUR guy did NOT come on Fri, Sept. 27th as you claim, he came on Monday, Sept. 30th & tried to fix it. I was told someone would come on Friday the 27th; they never showed, I called & was then told someone couldn't be there until AM of Mon, Sept. 30th. CT's rep didn't actually come until a week after she claims. When CT's rep's attempt to fix the floor didn't work he stated, " I don't know what the problem is." On Tue, Oct, 1st, he simply dropped off a cleaner outside our front door? Now they wanted ME to "fix" a bad product! That didn't work so I called the office again, the rep told me he would put in a claim which could take 4-6 weeks to square away. On Fri, Oct 4th, at 12:18pm I recd a call from the rep stating he may have found a remedy & asked if I'd be home. Later that day he came and finally fixed the LVP. I have a time-stamped picture taken! That is also when I asked him how the installers could leave as there was clearly something wrong. CT's rep said, "They don't really pay attention to that kind of thing. They simply come in and do the install." So...that will help in "clearing up" the actual timeline! CLAIM: Jonathan Werner, sales manager, called Mr. McGee on October 21st asking for the outstanding balance of $1,111.31 that he owed since the installation... A: Actually I called Mr. Werner who had to call ME back since he was not available. He was NOT calling to ask for the outstanding balance! Jonathan first offered to knock off the $111.31 to make it an even $1000. But as the job had not been completed on time, there are still outstanding issues (to this day,) & their screwing around required me to miss work days, a credit of just over $100 was a joke! Jonathan stated, "I will have to speak with the owner and get back to you." CLAIM: On October 30th, Wendy Werner, owner... (skip to last sentence) He agreed to call at 7am on Tuesday, November 5th. He never called... A: Actually, I did call at 7:32am on Nov 5th, and left a message on the voicemail. NO ONE ever got back to me. I was in a meeting all day in DeForest & for you intrepid readers, you'll find out in her next paragraph, I was involved in a car/ deer crash which totaled my truck. OH, and, Wendy, why are you suddenly referring to yourself in the third-person on your account? That's weird... CLAIM: ...On that day he mentioned for the first time that there might be a flaw in his carpeting.... A. This was NOT the first mention of issues with the carpet installation. I called & spoke with Tom on Mon, Sept. 23rd after the install as the seams in the carpeting were (and after 2 months, still are) very noticeable. In fact, Tom came out to look at the carpeting on the morning of Sept 24th! Wendy's facts are again, a bit lacking in accuracy. CLAIM: One week later, on November 18th, Wendy left a message... A: Actually Wendy called my wife at work & left a threatening message on her voice mail as well as mine. Despite her company still not standing behind their product/ installation, it wasn't worth taking CT to court over a few hundred dollars as they have already cost me more in wasted time. So they got their money! It is very sad when an owner of a company does not stand behind their service and their product, then only tells part of the story. Pictures: CLAIM: The LVP picture is before we made the effort of cleaning it. A: Yes...but like your business, you didn't complete the job; in this case, of looking at ALL of the pictures. See, I also posted a picture of the difference after the CT rep fixed a 4x4 section. But keep up the good work, Wendy... CLAIM: Carpeting picture shows some loose fibers. A: If Wendy would've sent someone out as Wendy said, Wendy would know that the "fibers" that are letting lose on one end. The other end is still attached to the base of the carpet meaning the carpeting is letting loose! Wendy just makes assumptions. Don't be a Wendy!

We just had vinyl take the place of the icky kitchen/ hallway carpet (who ever thought kitchen…read morecarpeting was an intelligent idea?!). We rent, and since we had the kitchen and hallway cleared for reorganizing and cleaning purposes we asked the landlord to have it replaced. We offered to check around for prices, making it easier on our very nice landlord and letting us find a pattern we liked at the same time. The salesman was helpful and gave a very close estimate to what the final cost actually ended up being. After the visit, they sent someone out to take the precise measurements so they could make the estimate. He was the silent "gets his work done and leaves" kind of guy. No complaints about him, just not very sociable. Today, two young men came to install the flooring. They were very polite and did a wonderful job with the installation. While working, they listened to their music with headphones instead of a blaring radio which was quite nice. They moved the refrigerator out of the way for us and put it back in place when they were done. It does cost $30 per appliance to have it moved, but the money is worth every penny; they ended up having to remove the handles as well as some of the door molding in order to get it through the door. Carpet Town does not charge for removal/ reinstallation of the shoe molding along the wall they have to take out during the installation. Some places do charge for this. Only one little complaint, not enough to knock off a star but worth mentioning: dudes, after all these generations of women NAGGING you to put the toilet seat down you have not figured out how to do this! I had to put it down... twice. Otherwise, very good service. They have done other work in this building over the years, and anyone who has lived here has loved the results... except for that icky kitchen carpet (but that's not Carpet Town's fault, that's just a bad idea on the buyer's end). Highly recommended.

Worst customer service I've ever dealt with. Takes zero responsibility when mistakes are made and…read moreblames the customer rather than take ownership of their mistakes. Definitely stay clear of this business.

Dan was very helpful in finding a quality carpet for a new condo at a reasonable price. The…read moreinstallation team took their time and did a great job.

We have brand new vinyl plank floors on our main floor. We decided to do the whole main floor level…read morethe same floor type. We received a few quotes and decided to hire Bruce and his team. Our installer, Alex did a super job over the course of 3 days. He was very good at his craftsmanship. The floors turned out very nice. I recommend and will repurchase again.

Great experience. Got a good deal on some carpet and they were out to install it in just a few…read moredays. Bruce was fantastic to work with, and the installers were polite and professional.

We recently had Heartwood Custom Floors install new flooring in a previously sunken living room…read morethat we had a carpenter raise up. Dillion was the second installer that we talked to and we were immediately impressed with him. He was very personable and very knowledgeable of his craft. He provided an estimate with a detailed explanation of the scope of work within 2 days after our first meeting. We chose Heartwood Custom Floors over the larger established and well known competitor that we first talked to. The flooring that we needed (ash and cherry) was a special order and was delivered within the timeline that Dillion had given us and the installation began on the day he scheduled. We were told by Dillion that his brother Eric would be doing the install and just like with Dillion we were immediately impressed with Eric. Our flooring needed to installed on a diagonal to coordinate with the rest of the 40 year old flooring in our house and it needed to be done within a cherry wood border. Diagonal install is more tedious and time consuming. Eric got right to work on the project and after many hours of hard work the new wood was perfectly installed. Eric was conscientious about the color of new wood looking as good as could be with the surrounding older floor and showed us 6 different stain possibilities, one of which was custom blended and was just right. Eric also refurbished a cherry border that was in our dining room without having to redo the rest of the floor in there. Our project was completely done within the timeline provided to us. We couldn't be happier with the final results. We would not hesitate to use Heartwood Custom Flooring again and highly recommend them.

As you can see from the previous reviews, Dillon is the person you want to reach out for your floor…read morerefinishing job. I had a great experience with Dillon. He was responsive, prompt and communicated clearly. He was on time every day of the job, and he finished the job in the time allotted. His prices were competitive. The work was beautiful. He did two rooms with 120 year old Birds Eye Maple floors and they look great and should stand up a long time. You will not go wrong hiring Dillon.

Overall the floor looks pretty ok. I struggled with their communication and odd pricing. Our…read moreproject date got pushed back a few days which ultimately pushed back our ability to move in. I ended up overpaying since I had my partner there the day of and our deposit didn't roll over but we got a discount for it being our first home? If I could go back I would have gone with the competitor but the floor looks ok now. We ended up going with a water-based oil which made the floors look nice. A small main floor was a 2-day project even though the morning of I was told it would be a 1 day project. The people of SNR were nice but the professionalism made the process unideal start to finish.

Adam and his team made real magic in our home. They restored our inlaid hardwood floors to their…read moreoriginal glory and put in an entire upstairs of red oak. Adam is a real pro and loves his art. Plus, he's a great guy as well. We trust him with our home and so should anyone looking to turn old floors into new or simply upgrade existing spaces. He really cares about his work and it shows.

Walked through the house to get information to provide an estimate. He said he would send over the…read morequote within a day but he never sent jt. I sent a follow up asking if he was going to and he said yes, but it never came. I don't mind if someone doesn't want to take a job but should just say so, so we can all move on.

The flooring expert, takes his time and does a custom job that looks fabulous! price. We definitely…read morehire him again.