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    Straightfire

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

    Services - Straightfire

    Web design

    Website development

    Website maintenance

    Straightfire Photos

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    8 years ago

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    Ego id Media

    Ego id Media

    4.7
    (74 reviews)

    I've been ordering printed materials from Ego ID Media for over a decade now and wouldn't work with…read moreany other design studio! Once, the production artist at Ego Id caught a typo even the bookmark designer didn't notice when I sent it over. Luckily I caught it just before Ego Id printed up 100 bookmarks and Lou managed to correct it in good time. They're the best!

    I rarely write reviews, but the way I was treated here deserves to be documented…read more I brought in handwritten correspondence and a golf scorecard that former President Barack Obama had personally sent me. Because I needed to ship the originals before 4 p.m., a friend suggested that Ego might be able to scan them so I could return later and discuss creating high-quality reproductions for my personal collection. I openly admitted that I wasn't familiar with their process. I simply showed the items to an employee and asked whether they could scan them that day, with the understanding that I would return later to discuss exactly how I wanted the reproductions to look. Instead of calmly explaining their process or workload, the employee walked back to his desk, sat down, and began raising his voice at me. He said, "We have other things to do," and, "You can't just strut in here thinking you can get it done immediately." I never demanded immediate service. I asked a question because I did not understand how their business worked. When I realized that my request had upset him, I apologized and remained polite. His response was still aggressive, condescending, and completely unnecessary. Customers should not be humiliated for asking questions. If someone misunderstands your services, show a little patience and explain the process. Some of us simply don't know what we don't know. I left feeling shocked and disrespected. No matter how skilled this company may be, I would never return or recommend it after being spoken to that way.

    Straightfire - web_design - Updated August 2026

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