Very happy I found Leslie through recommendation of a co-worker. Being new to the area, I scoured…read moreYelp and social media for a good colorist. I didn't see anyone's highlights done as well as I wanted mine until my co-worker. I immediately asked her who did her hair and less than a week later, I had an appointment. Scheduling was super easy, and obviously with little wait. I had an amazing colorist at a hip salon in Chicago and was nervous about my first hair appointment in Louisville. Leslie was very welcoming from the start and understood exactly what I wanted while explaining how to achieve that. We had genuine conversation. I'm so happy with the outcome!! Only complaint is more about the salon space itself. I had never been there before and it was a little difficult to find just from Google Maps directions. The salon was a little untidy; cut hair on the floor of empty stations. The music over head was mellow, somewhat had break up songs interrupted by commercials. These are all little things that didn't really effect my experience. Overall, I am very happy with my partial highlight / balayage and definitely will be back to Leslie!!

Hi had a fantastic experience for my first time at Studio 3 Eleven Salon. I am new to Louisville,…read moreso I scoured Yelp to try to find where I should get my haircut. I called the salon one day, and they were able to schedule me for the following day. They put me down with Ryan, and I'm so glad they did! Ryan took time to talk me through my desired style and how it would work best with my particular hair texture. He was very nice to talk to, and the finished product was exactly what I wanted! He explained things to me that I hadn't realized before about different hair color pricing and strategies in case I want to do that in the future. I will definitely be back on a regular basis!

Taylor does an amazing job throughout every step of my haircut. Her consultation and communication…read morebefore we started my haircut helped customize exactly what I wanted. She explained the products she used to style and finish out with a beautiful finished blowout. And went out he way to finish my style with a big barrel curing iron that gave my hair soft waves and I learned a new technique with the curling iron she used. I have received many positive compliments from friends and family. I'm so grateful she was able to squeeze me in the day I messaged her for a haircut spot. Thanks again to Taylor and all the friendly staff for making my first haircut experience comfortable and friendly.

Avoid this salon. I brought in clear inspiration photos and gave them multiple opportunities to fix…read moremy hair, but I still left with a result that looked nothing like what I requested. The first photo is what I asked for. The second is what I actually left with. When I called to discuss it, I was told, "We're not the salon for you," instead of being offered a solution. I asked to speak with the owner, who immediately said he didn't care to see the photos and doesn't give refunds. He was rude, dismissive, and showed no interest in making the situation right. A salon's true character shows when something doesn't go as planned. Instead of standing behind their work, they dismissed me as a customer. I wasted my time, my money, and now have to pay another salon to correct their work. Hopefully this review saves someone else the time, money, and disappointment that I experienced.

All staff, stylists, & service people are extremely helpful and committed to good customer service!…read more My stylist Lori was just a joy and talented too! She listened to what I wanted and it turned out better than I even expected! Love my new bob cut! I can't say enough about the absolutely beautiful blonde that my colorist Ray achieved! It is meticulous and has various beautiful shades of blonde giving it depth yet still bright and perfect for the warmer months ahead!!!

My service was with Savannah, a facial with dermaplaning, and it was great! A very relaxing…read moreexperience I look forward to having again, definitely a 5-star. However, I would recommend that the spa room upstairs have a make-over. It sets the tone/mood prior to the service and it's not a relaxing atmosphere. It's noisy from the air circulation system for one, but the room itself looks thrown together & very dated. A complete re-do, new everything, that speaks "unwind and relax" is much needed. Adding a water feature (not a table-top) would help create that kind of atmosphere, and be a beautiful focal point. In addition, better fitting robes and spa shoes would be a plus. Don't mean to sound harsh but changes are needed, it's a big part of the spa experience so much that it takes away from the over-all experience.

I felt so welcomed and well taken care of by this salon. I was honestly embarrassed by the…read morecondition of my hair--it needed a lot of love and attention. Kim was a true godsend. I'm a complete novice when it comes to hair care and maintenance, but Kim immediately made me feel comfortable and welcome. Not only did I receive an amazing color, cut, and style, but I also received honest advice and guidance on how to achieve the look I was going for without any judgment. Kim took the time to explain everything thoroughly, including the science behind the products, techniques, and recommendations. Kim was honest about what my hair needed and walked me through every step of the process... even stayed well after closing time to make sure I understood everything and felt confident caring for my hair at home. On top of being incredibly knowledgeable, Kim is easy to talk to and genuinely cares about clients. He made my experience feel personal, comfortable, and authentic. I can't recommend Kim highly enough! If you're looking for someone who truly cares about the health of your hair and wants you to leave feeling beautiful and informed, this is the person to see.

I can't say enough good things about Focus Salon. Their scheduling process is simple and organized…read more Customer service in that area is excellent. They are gracious offering candy and soft drinks, tea or water if you arrive early or have to wait. The space is not overwhelming. I book with Topher and I have never had anything but excellent work done on my hair from him. He communicates well, is personable, understands my hair needs and desires and uses high quality products and great skill. I have had nothing but good experiences at Focus and I get frequent compliments on my hair.

I had been searching for a new salon for a few weeks and finally bit the bullet. I haven't had a…read morehaircut in about a year so it was really bad. Samantha was wonderful. She took her time and made sure multiple times we both understood what I wanted. I will definitely be returning.

No, they overcharged me by $83.85. I have left 25 messages. I went over there and still no result…read morenobody has called me.

After going to the same hairdresser for 30 years, I was honestly nervous about finding a new salon…read more When he retired, I struggled for a while trying to find someone I could truly trust with my hair -- until I found Salon 20/20 From the moment I walked in, I felt welcomed and cared for. The team took the time to listen, understand my hair history, and deliver results that exceeded my expectations. The quality of their work is absolutely top notch, and the attention to detail truly shows. Hands-down, I will be coming here for the next 30 years if they're still around! If you're looking for a salon that combines professionalism, skill, and a genuinely great experience, you must try Salon 20/20

I went in July 1 2025 for hair & makeup for my much anticipated first ever maternity photo shoot!!…read moreHannah was my stylist. My makeup was 10/10. Highly recommended. However, I am absolutely heart broken to say my hair was not done well and not HOW I ASKED it to be done. When I made the appointment, I asked for heat rollers to be used because even though my hair curls & holds fine at home, when I get my hair professionally curled it never holds. THE OWNER REPLIED TO MY GOOGLE REVIEW SAYING MOST SALONS DON'T HAVE HEAT ROLLERS. I WAS TOLD BOTH TIMES I CALLED THAT HANNAH WOULD BE REMINDED TO BRING IN HEAR ROLLERS. SO NOT ONLY WAS I LIED TO, BUT THE OWNER COULDN'T EVEN BE EMPATHETIC AND APOLOGETIC BUT INSTEAD BLAMED ME FOR NOT ADVOCATING BETTER FOR MYSELF. The morning of my appointment, I called again to remind them to ask Hannah to BRING IN heat rollers to use on my hair. I requested them a third time when I got to the salon for my appointment. Hannah shrugged it off, saying she believed the "velcro rollers" would only give me volume and not curl and that she would curl my hair with a curler & pin it for a few minutes to let it set. I trusted the professional, but I should have stood up for myself and insisted on using heat rollers. Within 30 minutes of leaving the salon, the curls were gone. I was absolutely devastated. This maternity photo shoot is obviously a huge deal, once in a lifetime thing, and I just spent $155 (tip included) for great makeup and flat, straight hair. I was so disappointed that my requests were not met. My appointment was scheduled to be three hours long, but it only took two hours if that gives you any idea how much shorter "pinning my hair" took than the heat roller method would have taken. I rushed to Ulta, seeking some sort of last minute option as I was absolutely heart broken that I had just spent so much time & money on my hair that was an absolute fair for such an important event. Ulta curled my hair for $30 and those curls lasted for most of the photo shoot. They also wondered why the salon wouldn't do what I requested and even said heat rollers is the tried and true method that worked for our mothers and grandmothers, having no idea what Hannah meant by "velcro rollers that don't curl your hair." Anyways, I made the best of the photo shoot (which was cheaper than the hair & makeup) but having to drive in 3 hours & out 3 more hours and spend hundreds of dollars and take off work etc etc I would have liked to have gotten the hair style I asked THREE TIMES for. Great salon, great makeup, etc but fine hair'd girlies whose hair may not hold a curl super well beware Photo is my hair within 30 minutes of leaving the salon.

Oh great haircut! Lakin did the service and I couldn't ask for a more professional, talented…read moreperson to do it. She even told me to sit back down because of a stray hair on my head! 10/10

I started using this salon a few years ago but they've been going down hill lately and I've had to…read moreswitch to a different salon. My most recent experience was a horrible one. The young lady with green hair (I don't remember her name) didn't have any clue what she was doing. I went in for an asymmetrical pixie cut. She looked at the picture and proceeded to butcher my hair, I had to go get it fixed. She then attempted to wax my eyebrows which she admitted she was not able to do well. She was however friendly and talked a lot (thats why I gave 3 stars instead of 1). That was the best part of the whole experience. Its to expensive for a low quality haircut

Amber was AMAZING!! My hair is... what's the word...a pain. It is really thick and refuses to…read moresubmit to cute hairstyles. She knocked it out of the park though!! Thank you!!

If you are looking for a new place to get your hair done. May I suggest The Loft at Hubbards…read more Located near St. Matthew's this is just odd Hubbards Lane at Shelbyville Rd. A nice place that is locally owned and clean. A full bank of stylists that can help you and your needs. Please check them out. You won't be disappointed.