I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air…read moreconditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!!

One of the worst customer service experiences I've ever had. I don't like leaving negative reviews…read moreand as a former business owner, I always strive to resolve things with the business before taking to the internet. This is a lost cause. We called over a week in advance for an inspection on a house we are closing on, already in escrow. I let the person booking know that we needed a sewer inspection and that contingencies were being removed so it was crucial that we get the inspection as promised. I was told we would get an estimate for services in advance. Despite calling back three times prior to the inspection, I never got an estimate. It was too late to find a new service. On the day, we were able to get a price, which seemed fair. Our window was 12p-2p. Alan, the tech, showed up at 2:30 and only when it was time to do the video inspection of the sewer did they discover that the battery for the video unit was not charged. They dispatched another battery, but our realtor had to leave by 3:15, and there was just not enough time. How do you show up to do a video inspection and not have a charged battery, not have a backup, and not KNOW in advance your battery is dead? OK, not great. Alan promised us he would return at 10:30 the next morning. I explained to him that this meant we'd have to book another night at the hotel, and incur expenses for the dogs, food etc. All in all, it cost us an additional $350 because of their failure to bring a charged battery, Not happy. My jaw hit the floor when Alan informed us that there'd likely be an additional charge to come back the next day which was a Saturday, but then quickly backtracked, saying it wasn't his call. We spoke to someone on the phone who assured us that since the error was theirs, they wouldn't uncharge us for having to come back the next day. Well, thank you SO MUCH. Needless to say, the next day, after having incurred a $350 hotel stay, plus dining, toiletries, etc. NO ONE SHOWED. The realtor was with us, having left her family for the appointment. After 40 minutes of trying to figure out where the hell Alan was, we were told that unless we paid the additional $150 - again DUE TO THEIR MISTAKE WHICH ALREADY COST US AN ADDITIONAL DAY AND $350 - no one would show. And they didn't!! UNREAL. The guy we spoke to on the phone was cold, displayed no remorse or empathy, It felt like a total shakedown. What a great grift - have your battery not charged and up-charge people for it when you can hold them up in the wild. We ended up calling USA Drain and Plumbing who were courteous, understanding, and sent someone right out to do the job at a fair price. They also wrote a great report. Again, I hate to write bad reviews as you can see from the vast majority of my reviews. This one though left us no choice. I wish there was an option for ZERO stars.

We called to get a new water heater installed that was leaking. Not only was he here the next day…read morebut he did an excellent job. Very meticulous about his work. He also made sure to clean up after himself. Please give him your work. You will not be sorry!

Prompt reasonably priced emergency service. Recommend highly. Will use him in the futureread more

We've had a family home here in the Desert for over 40 years and this is the most amazing plumber…read morewe have ever encountered. He is honest, ethical and honestly doesn't charge enough. He is a true professional in every sense of the word and I cannot recommend him high enough.

My water heater died last week and today Frank was able to install a new water heater with no…read moreproblem. Thankful for their service and have used Brian and Frank for many years.

I made a next day appointment with Wes Dobbins to replace my leaking kitchen faucet. Wes showed…read moreup in the quoted time window and installed the faucet I purchased into a very tight spot (under the sink) for a very reasonable charge. Absolutely no drama! What so special about that? The other 5 star Yelp plumber I contacted for the same job was a no show the day before. When business is good, it appears "no showing a job" is common behavior in the Coachella valley. Wes is genuine and honest. I recommend him highly.

I reached out for the installation of an insurance company required Seismic Shutoff Valve for my…read moregas meter. Wes Dobbins responded quickly, ordered the required part and installed it all within a few days. He was responsive, respectful and professional in every way.

Kevin and his team are fantastic. I utilize Randal's Plumbing for all our plumbing needs…read more Reliable, professional and trustworthy. Thank you Kevin and your team for all you do. the Lambert's

Randall's always does a fine job! This time Paul and his partner quickly (as usual) looked at my…read moreproblem drain and fixed it within a half a hour. As always, pleasant, professional, and a pleasure to have working on our issues. Not surprised and very satisfied.

Service first with experience! Timely and clean. Great attention to detail with a quick fix!!!read more

DVS Plumbing of Palm Springs, CA. Recently installed a water filter and peripheral required items…read more To say that they did good work would be completely unfair. They did an excellent job of communicating, and their skill level was far beyond expectations. The work was completed at a speedy pace. Daniel did whatever was necessary to do the job correctly and accommodate our requests. If anyone needs plumbing work to be done, you cannot find a company more trustworthy and thorough than DVS Plumbing!

Daylen was amazing once again! This visit was for a snake of my kitchen sink pipes! Turns out I…read moreneeded a new garbage disposal! Luckily he had one in the truck. He had my kitchen back up in running after exerting a lot of effort with leaking pipes etc! Just an amazing company all around! They do a great job and don't overcharge! Love the booker who takes the calls! She's a lot of fun and reminds me of my favorite YouTube personality! Hannah Ricketts! lol! Just book these guys! You won't be disappointed!!

The best! Used many times, water heater, etc. Very professional and courteous. On time and no…read moreissues whatsoever.

I am so pleased and grateful for the help of Edwin and Mike. They were so professional, and kind,…read moregave us a complete report and options for repair. Its not often you find a company that will work with you to fix a distressing problem, but Edwin and Mike took the time to find the exact problem and help us fix it. This is a company that will. Very pleased, grateful and would recommend USA plumbing....they want to help.

I had a plumbing emergency after hours and found USA Drain & Plumbing online. They sent someone…read moreout within the hour who was able to diagnose the problem. They then sent their supervisor Matthew out 45 minutes later to try to fix the issue. I was so thankful and relieved to have found this company. They came out early the next morning to replace a water valve and piping to give me running water again. Matthew is very knowledgeable and very helpful. I will be using them to install a water filtration system in the near future and will rely on them for all my plumbing needs.