I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air…read moreconditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!!

One of the worst customer service experiences I've ever had. I don't like leaving negative reviews…read moreand as a former business owner, I always strive to resolve things with the business before taking to the internet. This is a lost cause. We called over a week in advance for an inspection on a house we are closing on, already in escrow. I let the person booking know that we needed a sewer inspection and that contingencies were being removed so it was crucial that we get the inspection as promised. I was told we would get an estimate for services in advance. Despite calling back three times prior to the inspection, I never got an estimate. It was too late to find a new service. On the day, we were able to get a price, which seemed fair. Our window was 12p-2p. Alan, the tech, showed up at 2:30 and only when it was time to do the video inspection of the sewer did they discover that the battery for the video unit was not charged. They dispatched another battery, but our realtor had to leave by 3:15, and there was just not enough time. How do you show up to do a video inspection and not have a charged battery, not have a backup, and not KNOW in advance your battery is dead? OK, not great. Alan promised us he would return at 10:30 the next morning. I explained to him that this meant we'd have to book another night at the hotel, and incur expenses for the dogs, food etc. All in all, it cost us an additional $350 because of their failure to bring a charged battery, Not happy. My jaw hit the floor when Alan informed us that there'd likely be an additional charge to come back the next day which was a Saturday, but then quickly backtracked, saying it wasn't his call. We spoke to someone on the phone who assured us that since the error was theirs, they wouldn't uncharge us for having to come back the next day. Well, thank you SO MUCH. Needless to say, the next day, after having incurred a $350 hotel stay, plus dining, toiletries, etc. NO ONE SHOWED. The realtor was with us, having left her family for the appointment. After 40 minutes of trying to figure out where the hell Alan was, we were told that unless we paid the additional $150 - again DUE TO THEIR MISTAKE WHICH ALREADY COST US AN ADDITIONAL DAY AND $350 - no one would show. And they didn't!! UNREAL. The guy we spoke to on the phone was cold, displayed no remorse or empathy, It felt like a total shakedown. What a great grift - have your battery not charged and up-charge people for it when you can hold them up in the wild. We ended up calling USA Drain and Plumbing who were courteous, understanding, and sent someone right out to do the job at a fair price. They also wrote a great report. Again, I hate to write bad reviews as you can see from the vast majority of my reviews. This one though left us no choice. I wish there was an option for ZERO stars.

To Whom it May concern; I was searching for a company to…read morereplace 2 A/Cs I have. I got an appointment with Next Level Air for 5/13/26 The representative showed up Julien Roussos he was absolutely the most curtious knowledgeable person I have met in a very long. I am amazed that both jobs were completed with in 2 days. At an extremely fair price. The service fellows involved were Jorge Chris and Daniel. I commend all of your employees with the highest regard. Thankyou for a job very well done Len Knight 75840 Altamira Dr Indian Wells. CA 92210

We are very satisfied with the entire experience with Next Level ! Their name says it all ! We…read moreneeded a new AC system and the entire process went seamlessly. They really care about their customers and go out of their way to accommodate them. The service department is top notch. We got a great value as well.

I made a next day appointment with Wes Dobbins to replace my leaking kitchen faucet. Wes showed…read moreup in the quoted time window and installed the faucet I purchased into a very tight spot (under the sink) for a very reasonable charge. Absolutely no drama! What so special about that? The other 5 star Yelp plumber I contacted for the same job was a no show the day before. When business is good, it appears "no showing a job" is common behavior in the Coachella valley. Wes is genuine and honest. I recommend him highly.

Wes arrived on time.. completed the work efficiently and effectively.. fixed my garbage disposal…read more and PRV .,was friendly!

We called to get a new water heater installed that was leaking. Not only was he here the next day…read morebut he did an excellent job. Very meticulous about his work. He also made sure to clean up after himself. Please give him your work. You will not be sorry!

Prompt reasonably priced emergency service. Recommend highly. Will use him in the futureread more

We continue to have outstanding service with NexGen HVAC & Plumbing. They have installed 2 of our…read morenew HVAC systems, a great affordable mini-split in the garage. We also had the team install a built-in filter system to avoid having to change those flimsy fiberglass ones every other month. And, then we paid for the service plan (very reasonable). Every six months, on the spot, they follow up w/ me about scheduling. They do outstanding work. Leo, Daniel, and all of the professionals that provide service are respectful, thorough, and as I have said in other postings--patient. You do not get that attitude that you get w/ some businesses. What I very much respect is the promptness in addressing issues. Leo and the team quickly respond. I know that when I call, I am going to speak to someone, and the individual (be it Leo or Ed) quickly get me scheduled. There are none of those insane auditory wait/holds--they are on their game. I will add this one in closing--When we looked at replacing our HVAC system, we had three businesses provide estimates. I am not going to "throw shade" at two of them--but let me say. . . they were "cra-cra" on their estimates. Leo sent a professional over who discussed options--there was none of that crazy over-the-top pressure sell maneuvering by the other two. I will offer a word of caution on one--no name mentioned. But if an HVAC person starts trying to sell you insulation--run. We had one actually tell us we had no insulation above our garage--guess what? Spoiler alert--we did. Again--if you want to streamline your HVAC needs-- NexGen HVAC & Plumbing will have your back--and keep you cool:)

I've used this company in the past on another one of my properties and they were great…read more Unfortunately not this time around. The service tech did not know what he was doing. I had a warranty call for my Eco Water system and he could not figure out the issue. After an hour of scratching his head and giving me suggestions on what I should do and me telling him the reasonings why there is an air gap etc... essentially explaining the plumbing system to him I told him I'll just reach out to EcoWater again. I'm only giving this 2 stars because he was nice. Issue not resolved. Please stop sending inexperienced techs.

Found Water Heater SOS on Yelp when our tankless water heater stopped working, and I'm glad we did…read more They responded to our inquiry right away and had Andrew out to our house that same morning. Andrew was incredibly professional and thorough in diagnosing the problem. What really impressed us was how he took the time to explain exactly what had gone wrong and walked us through preventative maintenance tips to avoid future issues. It's rare to find a technician who genuinely wants to educate his customers rather than just fix and leave. My wife isn't easily impressed, but she made sure to tell me that if we need a plumber again, she hopes it's Andrew. We'll absolutely be using Water Heater SOS again if needed.

Customer service was great! The staff communicated consistently throughout the process and did a…read moregreat job with flushing my electric water heater. Will definitely be using them again!

As homeowners and full-time residents of the Coachella Valley, we prefer to work with locally owned…read moresmall businesses whenever possible, and All Desert Plumbing, Heating & Air Conditioning has been a great fit for us. Danny has been an excellent resource; his expertise is extremely valuable, and he's always been responsive whenever we've reached out since purchasing our home in February. He answers quickly, shows up promptly, and the pricing has been fair and competitive. It's clear this is a local, family-run business that takes pride in being personable, honest, and efficient. We have a few larger projects coming up, and we feel confident knowing All Desert will be up to the task. Highly recommend them for anyone looking for reliable plumbing and HVAC service in the area!

​my aircondioner wasn't working it was staying very very hot I called All Plumbing Heating and Air…read more They came over the same day that I called Ed realized very quickly what the problem was . He replaced it and it worked perfect and he was in and out of here in like a half an hour. Very professional a very very wonderful company I would recommend this company to everybody . Brianna the office manager was unbelievably professional very sweet and extremely willing to help me because of course I was panicking and they came over right away and I can't say enough wonderful things about this company . Thank you so much to Ed Danny Chris Brianna and the whole company.

I am so pleased and grateful for the help of Edwin and Mike. They were so professional, and kind,…read moregave us a complete report and options for repair. Its not often you find a company that will work with you to fix a distressing problem, but Edwin and Mike took the time to find the exact problem and help us fix it. This is a company that will. Very pleased, grateful and would recommend USA plumbing....they want to help.

I had a water filter issue and called USA drain. They came out immediately and fixed the problem…read morefast. They were professional and knowledgeable. Would recommend them to anyone in the desert!