Easy online appointment, quality customer service for email follow ups, and great service! Would…read morecome back again!

I had a very disappointing experience with Sullivan Tire. Before dropping off my vehicle, I…read morespecifically called and confirmed that I would not be charged just to diagnose the issue. I was told "bring it in no worries, we gotcha" Based on that information, I brought my vehicle in. When I picked it up, I was unexpectedly charged $200 for the diagnosis. If I had been told there would be a fee, I could have made an informed decision before leaving my vehicle. I have no issue paying for services when the costs are communicated upfront, but being told one thing over the phone and charged something completely different is unacceptable. I'm leaving this review so other customers are aware and can be sure to get any pricing in writing before authorizing service. Poor communication and a lack of transparency like this erode customer trust. I won't be returning, and I hope this review helps others avoid the same experience.

When they were open, they provided a great service. I had a fleet of vehicles that they maintained…read morefor me. Tyler was a great guy and always took care of me. This location is now closed.

As always, these folks are knowledgeable, courteous and respectful. The wait area is clean and…read morecomfortable. Came in for an auto inspection with an appointment and was out quickly. Good, honest shop.

Wonderful service, fixed our flat tire first thing Sunday morning in a really short time!…read more Situation: a nail in the tire flat returning from the mountain. Didn't want to risk driving 100+ miles on the "donut" spare tire. Arrived at Tire Warehouse first thing Sunday morning hoping for help. Cody (Asst. Mgr.) and Brittany (Mgr.) were so friendly, kind, and helpful, as were the mechanics (thanks Toby). They were able to patch the tire and send us safely on our way in minutes flat. I will always recommend Tire Warehouse to every traveler through Concord from now on.

Went to tire warehouse in Concord this morning and was quoted buy 3 tires get one free and an…read morealignment and told it would be $835. My grandson goes to get his car at the end of the day and paperwork says he declined alignment which he did not, we both were there. Called them and explained what happened and the guy said he could come down and get the alignment and then charged him for it when it was suppose to be included in the above amount. Get the quote in writing people. It's BS they charged an additional $140. Guess we will go elsewhere in the future. One thing I don't like is a liar.

As stated previously, I have been doing business with TFT for quite some time and have always been…read morehappy. But today showed me the true meaning of "customer service". Driving down Loudon Road I accidentally hit a curb, causing my right front tire to quickly go flat. My first thought was to try to reinflate the tire, but then thought better of the idea, opting instead to have it checked by professionals at TFT. Arriving a little after 5:00 when they close at 6:00 I didn't really expect much help. But to my surprise Chris (the manager) got my car in almost immediately and took great care of me... and with a smile and good attitude to boot! I should also mention that we had our two dogs with us, who were also made welcome! Top notch customer service!

-0 I got a front end alignment and 4 new tires. The new tires are already down to 25 psi after two…read moreweeks. The idiot asked me if I ran over nails. My car is shaking. My engine light is on my tire light is on. And they're gonna pay for it. I will never go to them again. They sell shitty tires and shitty customer service waited three hours. To bring the car back after two weeks. I give no stars town fair tire sucks ass!!!!

If I could put less stars I would. The customer service is awful. You wait to approach the…read moreservice desk to be told you need to wait, "I'm busy!". Two seconds of shuffling papers "NEXT IN LINE". There was noone else there... It's 7:30 in the morning. What is that crap about?

I have gone here for years. Bought tires here but found their other services to be affordable and…read moreefficient. Mike and Ken are so nice to deal with. They fit me in where no one else would for a new battery that was less than anywhere else by $10.

Frankly, I'm not surprised in seeing all glowing reviews! I've been bringing company vehicles to…read moreDon for maintenance and repairs for a couple of years now (since I've been with the company) and I'm extremely impressed with his honesty, knowledge and workmanship. I've been a car owner for a long time now - I hate to say about 48 years - and I would put Complete Car Care at the top of my list of mechanical shops I've dealt with.

Fast, honest, and friendly! Came for spark plug and timing belt replacement. They didn't try to add…read moreany unnecessary work. They charged me about $100 under what they quoted. I drove down an hour from Vermont. Totally worth the drive, saved me almost $150

I went for an overdue inspection, oil and filter change. They advised me on my tire treads getting…read moreclose and some brake work to consider and did not push anything on me. Fats service and friendly knowledgable staff. Thanks!

My wife went in for a free inspection. As you can only imagine they did what they do best and it…read moreended up being $600 my wife and I where having a really hard time with money so this free inspection was a huge help. Come to find out everything that she didn't need to pass the inspection was pushed on her in a way that seemed it needed to be done in order to pass. Easy target! a young lady that has no idea what's going on, just a big heart and almost too much trust. With prices not being crystal clear and picking at stuff that has nothing to do with passing the inspection, that the set appointment was clearly for. They just sat her in the waiting room for 3 hours. I am beyond pissed I called to see if anything could be un done but the gentleman on the phone just pushed it off and proceeded to say you saved $90 with the military discount. Hats off to you ass hole. I'll make sure I spread the word. You really didn't help the right person today! taking the only money we had to complete our payment towards our mortgage . In no time ur shop and job will be a dollar general. Merry Christmas I would suggest anyone even considering sending a loved one to get even something as simple as a free inspection. to take a hard right in the opposite direction! go to an actual shop where they care and can put them selves in ur shoes and do what's only necessary. Very respectfully Unhappy customer

I bought 4 new tires for a great price. Good serviceread more

We have been coming here for years. They are always nice, respectful, informative. Yes sometimes…read morethe wait can be challenging but they don't have enough help, so not their fault. I do wish they get a makeover the store on Fisherville road in Concord is run down, but that is not the employees fault either. I love the hours they hold and they are open on Sunday!!!!

Super efficient, friendly, affordable and professional at all times... it was an A+ experienceread more