Communicative and helpful was able to help me get a wheelchair for my mom in a very quick time…read moreperiod

Very disappointing service from this company. I had purchased a product via eBay and it was an…read moreokay transaction. I decided that i would do some repeat business and purchased two ankle braces from them. I received the braces and used them for about 4-5 hours. The design of the brace made it intolerable to wear any longer and i asked for my options to return the product. My options were to exchange for a returned product that someone else had worn or take a 20% discount on my next purchase. I felt that this was not sufficient and let the owner Dan know and to be fair to him i was strong with my response. Dan responded and explained that he could not give away free product to me since i did not purchase thousands of dollars worth of merchandise from him. He had had two people searching for most of the day to find a replacement in the return bin but they could not find anything. He apparently spent a lot of time working on my issue as well so i ate up any profit that he would have made on the sale to me. I am not sure why it would have taken most of the day to figure out that they did not have a replacement. It sounds to me like the return bin is a box in the back of the warehouse and not very organized. I am a believer in small business and my philosophy has been to take care of all customers regardless of how much money they spend. The owner helped me to understand that even though i had sent him over $40.00 of my money for a defective product, that he was not concerned with my problems. His profits are the important issue and who was I to bother him? Simply amazing.

Man what a wonderful company!!!! I am from out of town and called them up to set up a scooter in…read moreShramsberg. They were great. I had an issue with a scooter very poor battery life. The owner came out on a weekend and took care of me. He was so nice got me the right scooter and I was set. That scooter was great and Amigo. Wow love Lang and the people there. O highly recommend them and will use them again.

Outstanding service for my parents. Would highly recommend them. Jacob was awesome to deal with.read more

needed a nebulizer for mom. Medicare doesn't cover unless you obtain the equipment from an…read moreapproved medical supply house. After calling 4 of the medical supply houses on the Medicare list found US Medical Equipment who said yes. Outlined the process and made things easy. Hurray for people who work there who care and know their business.

I'm very satisfied with US Medical Equipment. Sarah went above and beyond to make sure I was able…read moreto walk with my knee brace. She was super friendly and very helpful with my injury. Sarah provided excellent customer service. Highly recommended.

Above and beyond product and service to get me the product even on expedited timing. True care for…read moretheir patient customers

I've had very good luck with these briefs so far. Customer service has been very good. How can I…read moreget coupons or free shipping besides ordering more than $125?

Needed tires replaced on my wife's Invacare wheelchair and it was urgent. Left 2 phone messages and…read morea message on the web site. No response that day and still no response a week later. When Ron managed the place years ago, customer service ewas incredible. Now? Nonexistent.

I went to my appointment at 11am (the store opens at 10am) and the store was closed. I left a…read morevoicemail to reschedule me appt and no one called me back. I called again and asked why they didn't call to reschedule and I was told they were too busy. I indicated that I thought that was rude and they told me to "...go to hell." Then hung up.

An independent pharmacy serving since 1872. You can tell by some of the pharmacological artifacts…read more(is this a museum?) and ambience that this place has been around a long time. I have learned that this pharmacy can compound custom medications for people and pets, including flavored options for animals (!!!). Surprisingly there are lots of toys and candies (at child level), greeting cards, sodas as well as gift items and medical supplies. So bring in your kids, your elderly parent, your dog (maybe?), your spouse. I must find out more about these flavored meds for pets.

Great service and knowledgeable staff. I was very impressed with the pharmacist and the techs.read more

I've been coming to Van Driel since I was a kid to get my compression garments. Claudia and the…read moreentire team are absolutely fantastic. We are so grateful for all that they do.

Well it would appear that I have some issues with some small veins and blood flow around my ankles…read moreand was told that that needed to wear some compression hose for the next 4 months as a way to avoid a surgical outcome for now. My doctor (Dr. Z) strongly recommended Van Driel's out of all the possible (and closer) locations I could have gone to. This definitely was not the closest location, but I am so glad I made the trip. Also another important factor was that Van Driel's does Saturday appointments, so that was wonderful as I didn't have to worry about leaving work early to get there or deal with rush hour traffic. This was new territory for me as I didn't even know you needed a prescription or had to get measured/fitted for compression stockings, so this was a very informative visit for me. Claudia was absolutely wonderful as was the second woman (didn't get a name) who took my information upon arrival. After taking my measurements, Claudia explained to me the way the compression stockings worked, how they were designed and fitted and how to put them on/take them off. I had no idea it was that involved. Claudia explained the process for putting the stockings on properly as well as covered what not to do when putting them on, which is just as important it would seem. After the explanation, she went through step by step on putting then stocking on, then had me do it so she could watch my technique, while giving me tips and pointers during my attempt to put one on. She went through the process again on how to remove the stocking as well as the proper height to pull it up on the leg. She also discussed options with me as to what type I could get (toes covered or toes out). Claudia also covered my options as far as insurance goes in covering the purchases, so that was helpful. I wasn't sure what to expect in terms of look and feel for the stockings, but they were not as tight as I thought they would be and looked fine. COVID-wise, both Claudia and the other woman were wearing masks (as was I) and there was hand sanitizer available. While I was being fitted, Claudia had clean disposable pads on the floor as well as on the angled platform where my foot was place for the fitting of the stocking. While being fitted, Claudia mentioned that she knew my doctor very well as he had recommended many a patient to her location. I laughed because although Dr. Z said I could go to any of the locations on his the list he provided, he made a point of circling Van Driel's on the paper in a bold black circle. She mentioned that Dr. Z said many years ago that he trusted Van Driel's for fittings because it meant he wouldn't have to check the fitting later. Claudia mentioned that most doctor's most likely wouldn't check the fitting once you purchase the compression stockings, but knowing Dr. Z, he would most definitely do that if he didn't have complete trust in the vendor I had purchased them from. That speaks volumes for me. So if you or a loved one needs to purchase compression stockings, I would recommend this place highly. I also noticed that they offer other compression equipment for wrists, legs, etc., so it looks like one stop shopping for all of your compression needs.

Wonderful customer service. I called to order a walker and was given all the information needed…read morefor my dr to write a prescription for the walker. I didn't have to pick it up. The walker was delivered to my home the next day and adjusted to my height and weight. Best Aid Medical Supply took care of submitting claim information to Medicare and supplemental insurance. They made everything so easy. Impressive.