Needed tires replaced on my wife's Invacare wheelchair and it was urgent. Left 2 phone messages and…read morea message on the web site. No response that day and still no response a week later. When Ron managed the place years ago, customer service ewas incredible. Now? Nonexistent.

I went to my appointment at 11am (the store opens at 10am) and the store was closed. I left a…read morevoicemail to reschedule me appt and no one called me back. I called again and asked why they didn't call to reschedule and I was told they were too busy. I indicated that I thought that was rude and they told me to "...go to hell." Then hung up.

Wonderful customer service. I called to order a walker and was given all the information needed…read morefor my dr to write a prescription for the walker. I didn't have to pick it up. The walker was delivered to my home the next day and adjusted to my height and weight. Best Aid Medical Supply took care of submitting claim information to Medicare and supplemental insurance. They made everything so easy. Impressive.

Above and beyond product and service to get me the product even on expedited timing. True care for…read moretheir patient customers

I've had very good luck with these briefs so far. Customer service has been very good. How can I…read moreget coupons or free shipping besides ordering more than $125?

needed a nebulizer for mom. Medicare doesn't cover unless you obtain the equipment from an…read moreapproved medical supply house. After calling 4 of the medical supply houses on the Medicare list found US Medical Equipment who said yes. Outlined the process and made things easy. Hurray for people who work there who care and know their business.

I'm very satisfied with US Medical Equipment. Sarah went above and beyond to make sure I was able…read moreto walk with my knee brace. She was super friendly and very helpful with my injury. Sarah provided excellent customer service. Highly recommended.

I purchased a Pride Jazzy 27X powered wheelchair in February, 2026 from Geoff at Midwest for $3100…read morecash including tax. The sales receipt notes a $100 discount "for nondelivery" (we took it with us) and a $567 "cash discount." It was a demo but essentially like new due to its being a recently released model from the Pride Corp. Also included in the selling price was a removable cupholder and "complimentary in-store labor" for one year. Several strong positives were experienced while shopping. Geoff has a very nicely configured and stocked store. There is plenty of room for customers to test-drive the various powered chairs. Geoff did not at any point pressure us to buy a chair. He knew his merchandise extremely well and pointed out pros and cons of each of the various chairs we considered. Several helpful suggestions were given regarding the chair we purchased. Finally, Geoff is quite likeable and has excellent people and selling skills. My only issue with Midwest Mobility was pricing. The chair's tagged price was $3699, a full $600 above what the same chair is selling for on Amazon, at other local dealers, and at many on-line dealers. I compared Geoff's price on another chair with those of a couple of other dealers and again found Midwest to be the highest price. I was able to buy for below Geoff's asking price partly because I paid cash but mostly because I knew in advance what the chair was selling for elsewhere. My advice to potential customers is to look but don't buy before you check prices at other dealers and Amazon, which may be lower than Midwest's. Then, if need be, you will be in a much better position to negotiate the purchase price of your mobility device from Midwest.

I purchased my wheelchair here and had a problem with one of the brakes. They took the chair…read more In and it was repaired quickly. Also the staff wa great and very helpful.

My mom needed a better bed after a mth between the hospital and rehab after a fall. I rented a full…read moreelectric half rail hospital bed. Delivery was quick and precise (was given an estimate), and bed is comfortable! Payment and delivery set up a breeze. Look nowhere else but Mark Drug Medical Supply!

An employee named Patrick was very abrupt, terse and rude…read more At a time when someone is in need of medical equipment, understanding, patience and professionalism is needed.

Great inventory with a wide range of Product. Abdul was outstanding. He was very knowledgeable…read moreand expertly answered all my questions. He had very good customer focus and was concerned with addressing my individual needs and not just selling me a Power Chair. We explored several option and Abdul highlighted the difference so I could make an informed decision. He was very patient with me in demonstrating all the product features.

Steven came out on a service call for me. He was on time, extremely polite and very helpful…read moreexplaining certain things about my aging scooter and what repairs may need to be done.