This place is a dump, I wouldn't let my dog use there bathrooms. Nothing ever looks clean, there is…read moredirt and dust everywhere. And stay away from training there only 1 good trainer and he's gone training somewhere else most of the time.

My only complaint was one clerk that worked on 1/18 in the morning time was informed of my…read morereservation in the evening and did not follow up with my request to let me know if the gym would close early due to the store. Nevertheless, when my party of 12 men from Freehold, NJ came to the athletic center for part 1 of our bachelor party came during the snowstorm thinking it was okay. Unfortunately we were disappointed seeing the court was closed early with no heads up. Thankfully Stephon was able to arrange a new time to play on 1/19 and my party still had a fun time. I appreciate his flexibility and care. The complex witnessed a seizure on 1/19 and Stephon was able to handle the situation appropriately with the resources he was provided by the complex. Management please listen to his request to provide an AED on location. There are men who may experience seizures or heart attacks while they play basketball and it is not safe to wait for EMS only.

My child was so excited for their first ever away tournament. We drove 3 hours to get to Frozen…read moreRopes. We were a little surprised when we read the rules about no outside food or drink (including players), but they had plenty of choices and prices were fairly reasonable. In addition to that, parents have to pay to get in to watch their kids play, but parking is free so okay. The seating is terrible and extremely dangerous. They have short fences and tiny bleachers right next to them. My younger child was looking down drinking when a foul ball came over, bounced and hit him in the head causing him to get a concussion. My child was the only one hit while we were there, but there were ALOT of close calls. Story time... Early in our first game the field ump failed to make a call because she "wasn't paying attention" and she told the other ump to make the call. Our very calm coach quietly said something about it and next thing we know she flails her arms and tells the coach to get the **** off her field and proceeds to scream profanities at him (in front of all these young kids). A few parents speak out to contest her choice of words and remind her she's on the field with young children. She ejected the coach, he very quietly and calmly walked away as she continued to yell. The game continued. The female ump started making extremely obvious bad calls, then she would turn and smile toward us and at one point she flipped us the bird as she walked away (which I just happened to catch on video). She was taking her anger out on the kids, it was like nothing I have ever seen. A couple parents went in to speak with the director regarding her outburst and poor behavior. Director told us that it was unacceptable and he would take care of it. We waited and waited, nothing ever happened. It appeared at some point she may have received a text message and for the last innings she was less animated and wasn't making such crazy terrible calls. When our next game started we somehow got issued the same field ump and she told the coach he was still suspended because he didn't sit out an "entire game" so he would have to sit out for this one as well. Parents and coaches were very respectful and quiet about it, but some parents went to speak with the Director and told him either she needs to come out or they need to let our coach back in, we would have been happy with them letting the kids have their coach. They did not let our coach back in, but next inning they actually had the ump leave and asked parents to please not say anything to her as she goes, which they respectfully agreed and there was not one word spoken or noise made as she left the field. Our other team had issues as well, however I did not see those first hand so will not speak about them. Bottom line, we pulled our teams out of the rest of the tournament. My family will personally never step foot in that place again. I have never encountered a more unprofessional and disrespectful ump and the way things were handled were awful. If I could issue zero stars I would.

Absolutely the worst facility in NYS. Umps are terrible as well as management. . Food is disgusting…read morealso.

Awesome cafe / need more staff in other areas…read more We had a great time at Frozen Ropes this weekend! One of the biggest highlights for us was the café. The café manager was absolutely outstanding. They were incredibly knowledgeable about food ingredients, which was so important for us since my son has multiple allergies. It was a huge relief to talk to someone who understood and took it seriously. The rest of the café staff was also amazing super friendly and accommodating. We went up on the ledge and loved the beautiful view. The atmosphere was friendly and overall very welcoming. There were a couple areas that could use improvement. First, staffing. Aside from the café workers, we didn't see many other employees around. We had to keep asking the café team questions because they were the only ones we could find. When we arrived, we were greeted by someone at the front desk, which was great, but later when we had more questions, no one was there. More visible staff around the facility would make a big difference. Also, the bathrooms weren't in the best shape definitely something that could be improved. Despite those issues, we had a really enjoyable experience. Big thanks again to the café team for going above and beyond! We'll definitely be back to watch my nephew!!

My child was so excited for their first ever away tournament. We drove 3 hours to get to Frozen…read moreRopes. We were a little surprised when we read the rules about no outside food or drink (including players), but they had plenty of choices and prices were fairly reasonable. In addition to that, parents have to pay to get in to watch their kids play, but parking is free so okay. The seating is terrible and extremely dangerous. They have short fences and tiny bleachers right next to them. My younger child was looking down drinking when a foul ball came over, bounced and hit him in the head causing him to get a concussion. My child was the only one hit while we were there, but there were ALOT of close calls. Story time... Early in our first game the field ump failed to make a call because she "wasn't paying attention" and she told the other ump to make the call. Our very calm coach quietly said something about it and next thing we know she flails her arms and tells the coach to get the **** off her field and proceeds to scream profanities at him (in front of all these young kids). A few parents speak out to contest her choice of words and remind her she's on the field with young children. She ejected the coach, he very quietly and calmly walked away as she continued to yell. The game continued. The female ump started making extremely obvious bad calls, then she would turn and smile toward us and at one point she flipped us the bird as she walked away (which I just happened to catch on video). She was taking her anger out on the kids, it was like nothing I have ever seen. A couple parents went in to speak with the director regarding her outburst and poor behavior. Director told us that it was unacceptable and he would take care of it. We waited and waited, nothing ever happened. It appeared at some point she may have received a text message and for the last innings she was less animated and wasn't making such crazy terrible calls. When our next game started we somehow got issued the same field ump and she told the coach he was still suspended because he didn't sit out an "entire game" so he would have to sit out for this one as well. Parents and coaches were very respectful and quiet about it, but some parents went to speak with the Director and told him either she needs to come out or they need to let our coach back in, we would have been happy with them letting the kids have their coach. They did not let our coach back in, but next inning they actually had the ump leave and asked parents to please not say anything to her as she goes, which they respectfully agreed and there was not one word spoken or noise made as she left the field. Our other team had issues as well, however I did not see those first hand so will not speak about them. Bottom line, we pulled our teams out of the rest of the tournament. My family will personally never step foot in that place again. I have never encountered a more unprofessional and disrespectful ump and the way things were handled were awful. If I could issue zero stars I would.

I found the staff very professional and attentive. I have been to many physical therapy centers in…read moreOrange County over the years, and I have no complaints about Access. As a Boomer, I like the music soundtracks - something for everyone.

Staff laughing and talking offensively about "gay" individuals in a professional setting is…read more unprofessional. Saying someone is "gayer than AIDS" is abhorrent.

I have been on the phone with this place for three days trying to get my refund. Saturday I talked…read moreto a man that said I could get a refund for the whole amount because it was within the 7 days that the contract clearly states you can get a refund by. Unfortunately I would have to call back Monday and have Patricia complete the refund. Turns out Patricia only wants to refund me partially instead of 1050 she wants to give me 910. I have a to wait to talk to the owner. The owner clearly cuts off the bottom of the contract where it says you can get a refund in 7 days and totally gaslights me saying it was never there. OMG stay away from this business !!!

This is a great tennis facility, with 4 courts, new lighting, and very friendly, talented…read moreinstructors. They also have a number of tennis groups, like men's doubles and singles and mixed doubles that anyone can join, and tons of programs for kids, so there's something for everybody. They have indoor and outdoor courts, and participate in USTA tournaments. And as of the beginning of 2023, they will have indoor pickleball courts! Lots of fun, if you haven't tried it.

Such a welcoming and knowledgeable studio/ environment! class variety is plentiful, so there's lots…read moreto choose from, and you're able to try out different apparatuses. Instructors are always kind, helpful, and creative! As someone who started off as the most beginner level, it's amazing to see how far I've come in the years attending, thanks to the beautiful community here! If you've been toying around with the idea of trying aerial, I highly recommend aerial yoga or any of the intro classes to see what you like and what level you're at!

As a beginner trying new workouts that are not your ordinary workouts, flexibility in flight gave…read moreme the confidence and motivation. The studio offers so many great workouts for flexibility and strength training. I'm so happy I stepped out of my comfort zone and took a step into the world of Aerial. I've had the pleasure of working with 4 instructors that made me feel encouraged and motivated. I've taken more classes with Nicole and she provides modifications to help you build up to your goals and make you look amazing while learning the skills to aerial. Thank you Flexibility in Flight and to the community that is extremely encouraging.