I have been attending the European Wax Center location in West Hartford for over 8 years. I had a…read morescheduled appointment on 12/22/2024. I had a full-face package. The young lady who waxed my face. She burned my skin in the corner of my left eye. The upper lip was swollen with blister. And around the sides of my mouth. I began to notice my face. A week after my visit. My lip and left eyelid began to flake up. I went to the urgent care. Where I was seen by the doctor. I was there for a sinus infection. But I showed him my burns. He told me the amoxicillin would heal my burns and to continue using Aquaphor. I contacted The Europen Wax Center. I requested to speak with a manager. The manager called me back. I explained to her the injuries I had sustained during my wax appointment on 12/ 22/2024. The manager was very apologetic. I request a full refund of my full-face package. I informed the manager that I didn't feel comfortable with the ladies in her establishment. I need to have a seasoned veteran esthetician doing my face. The manager informed me that the district manager would like a medical note. I supplied a medical note from the urgent care physician. The European Wax Center manager Daj. Informed me that they can not refund my card. Because the word burn was not indicated in my medical notes. Before this incident I had a excellent esthetician. Her name was Sam. She was awesome. The previous management was very nice. Management change an there customer service went to. I decided to contact the European Wax Center in Glastonbury. I explaoned my situation. They scheduled me Elen. Elen has over 15 years of experience as an esthetician. She made me feel very comfortable. She was very knowledgeble. I would refer anyone to Elen. I've uploaded the pics of my face. As proof of what I experienced. If your in the Glastonbury, CT area and need waxing done call request Elen.

I went for my first wax last month and the woman that did it was great, however, the younger girl…read morewho was at the front desk was very stand-offish and then became rude when I asked her to speak up for the third time because I couldmt hear her and she wouldn't look at me while speaking. Today I had an appointment and 8 minutes before my time I got a text saying I've been moved to a slot 5 hours later. Over all, although my wax specialist was phenomenal and I'll miss her. I don't think I'll be coming back because of the unprofessional environment

I usually hate how my eyebrows come out, and I had grown them out for a very long time. I randomly…read morewas in the area, and I saw the sign, and she took me as a walk-in. She was on the phone, but that didn't bother me. It's better than her trying to talk to me lol my eyebrows came out beautiful and they lasted for so long. She was very precise with the threading they fit my face so well. I hope I can go get another walk in tomorrow.

OMGGGGGG this lady is the Eyebrow Guru!!! When you are new to the area and don't know no one for…read morerecommendations and have to look online for reviews to see if it's worth it for you to go there! Well I'm telling you she's a hidden Gem! Amazing! Hands down I'll recommend her to you, with my eyes close. Great high quality service at a reasonable price you can't beat that! She takes cash and cards! Make sure if you are paying with a card, tell her before hand you want to give her tip, so it can prompt you after giving her the card. It doesn't prompt it after you slide the card ( like most card app do) ! Very happy I found my new eyebrow lady.

Had a massage with Alicia and it was amazing. She listened to me and provided not only what I…read morewanted but what she could tell my muscles needed. Super talented therapist! I was greeted by a very outgoing gal at the desk and instantly felt comfortable. The spa itself was clean and relaxing....great balance of zen not being overshadowed by COVID restrictions. Also good value for the service. Will definitely go back again!

Love Erina and Her team they have always been extremely helpful and professional. I appreciate the…read moretime and dedication they have shared in service always. The feel of the spa is always welcoming.

I found The Freshhh Wax Bar + Spa just before Covid and had my first Brazilian sugaring experience…read more I had previously done facial waxing, but wasn't letting that painful, hot mess near my vulva! My whole experience as a total newbie was great and I have been back several times since she reopened with precautions. No more waxing for me. I just wish I had discovered sugaring years ago! Don't let the name throw you off- I was confused at first and thought it was a waxing place, but I'm so happy I read in more detail. Wonderful local, woman owned business to support.

Fantastic! My face is looking and feeling awesome. Thanks to Alex! Outstanding! You have me…read morehooked forever!

Girls trip weekend - I'm sure you all can relate to a much needed run away from everyday life found…read morethis place in a little shopping center. Lady there was so welcoming. The ambience was a little bleak....easily dismissed because of the tranquillity and in-depth conversation ... kinda like visiting the barber shop for guys without all the testosterone. Price range was very decent. Wonder if we can help the owner go from best kept town secret to a must visit site.

Great service! I walk in and am seen right away. She does the best eyebrow threading around. Quick…read moreand painless!

I am becoming a regular here and it is all because of great service! I now get my sugaring,…read moremanicures and pedicures from them. My mani pedi was amazing on Monday! Looking forward to my next appointment and I may try a new service! Love my nails!!! Never tried Gell on my nails but I must say I really like it but it won't be an all the time thing.

How have I missed writing a review of XES? Better late than never, especially as they celebrate…read moretheir 10 year anniversary this month. Between the pandemic, pregnancy and life craziness (and let's face it - being the worst at self care), it's definitely been quite a while since I've gone in (in the past for events) but there have been a few times where I was lucky enough to get my eyebrows threaded. This is one of just a few places I've gotten threading done so I don't have a ton to compare it to but my experiences here were amazing. So professional and precise. From salon aesthetics to a full menu of beauty/skincare treatments and pampering sessions, Evelyn knows exactly what she's doing. I would trust her team with absolutely any service.

Good service good price the staff is nice and the location is easy to find with lots of parking.read more

Highly recommend for tattoo removal services. Service has always been very good and I've felt well…read moretaken care of. After 4 sessions, my tattoo is almost gone. I feel the prices are reasonable but do increase based on the size of the area. There is ample parking as this office is located within a larger medical building. Facilities are clean and everyone adheres to mask mandates. Laser tattoo removal is painful but the folks here try their best to make you comfortable.

I was recommended this place by a friend and it's a great place to recharge in my area! I got…read moreeverything but the farmhouse sink massage which was great, but i would definitely try a different massage when I return as I know what I like now! I also got a lash lift and tint before a trip. This was my first experience for a lash lift/tint and I will definitely return when I want this service again! Staff is very nice. The space is cute!

Great massage and cute place. Everyone was super nice and relaxed. I'll be back for sure next time…read moreI'm in town.

I'm currently receiving services with L.J. and I'm very happy with my results. She is very gentle…read moreand knows what she's doing. I would definitely recommend Gentle Touch services to everyone!

Gentle Touch offers a welcoming and comfortable atmosphere. Licethy is professional and friendly…read moreand puts her clients needs first! Customer service is paramount and it shows in how Licethy treats her clients! Licethy is extremely knowledgeable about what she does and offers sound advice and guidance in every consultation. You will not be disappointed!

Had a great experience with Kenzie! I went here for first time eyebrow wax and it was amazingggg!…read moreKenzie was so friendly, funny, and hardworking! Throughout the process, she explained every step and gave me results I loved! I really loved that she took her time to give me the eyebrow shape I wanted. Definitely book with her she's awesome!!

They've gone downhill. They are too cliquey and drive out people who do good work. Then threaten…read moreand harass customers who bring up their concerns. DO NOT GO HERE!!! Following my respectable tech to her new salon who offers better services.