We rented an RV from Mike at Stress Free RVs for Burning Man and had a really great experience. As always at Burning Man, a few little things came up, but Mike and his team took care of everything straight away. He was always reachable, super flexible and genuinely helpful. One example: we rode our bikes to the Burning Man airport and left them there, and Mike simply picked them up for us afterwards at no extra charge. Mike is a really nice guy, has a great team around him, and made the whole experience very easy and genuinely stress-free. He even takes care of repeat renters, which is a nice touch. Would definitely rent from Stress Free RVs again and highly recommend Mike and his team! read more

The company should really abide and take pride in their business, especially since they promote "stress free" service. It's nothing but stressful, especially for a family with children under the age of 2. I am a breast feeding mother and i could not store my breast milk due to the fridge going out. 24 hours went by and nothing was done. We had 2 day worth of food that had to be given away due to the fridge not working. I didn't get a response until 6 hours later of constant reaching out to Mike (manager) . By law a working fridge is required. The better business bureau will definitely be notified. We requested a grill kit, and 2 bikes that were "forgotten" and these were the items that were provided. Please see pictures. Rust on bikes and the grill the same. Definitely would not recommend this company to anyone. read more

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Buyers Beware! Here is proof this company is run by scam artists- When my trailer was returned to me, there was damage on the bumper. A while back i made a review on BBB calling out the malpractice of this company. The owner claimed the following: - Claimed they knew of pre-existing damage and showed me - Said i sent an invoice to them requesting large sum of money - Claimed they scheduled dates for technician to come out and that i declined request Attached are pictures of our conversation and as you can see the owner clearly had no idea what was going on and lacked communication. July 29th- Notified owner about bumper August 8th- received follow up, but nothing else August 29th- still no calls from technician or follow up, so i messaged owner. No reply. September 30th- asked owner for reimbursement. (Mind you i never got it repaired so his claim that i sent an invoice on a repair i never got was false) I did not know of the damage until after it was dropped off, nor did the owner. I never sent an invoice requesting a specific amount of money. I was ghosted for months and i can even provide proof that no technician ever called me. Finally i sent a text asking if it would be possible to be Zelled for the total costs (which i didnt know what that would be) to which he replied "you're nuts" The lack of communication and professionalism is apparent with this company so i would strongly avoid. Please just read the other 1 star reviews if you haven't already. Thanks!! read more

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The owner is a terrible person. I made an appointment with him, to meet him to look at an RV. He confirmed the appointmen. When I called the day prior to confirm, he didnt want to keep the appointment. He said he was going to be tired and then proceeded to try to make me feel like I was wasting his time. Because I didn't want to pay cash (I got a good deal on financing). He was completely dismissive of me and disrespectful. Terrible way to conduct business. I bet he comments and tries to make it my fault again. read more

*****Updating Review to add screen shots of our conversation as the business owners reply is a lie. Not surprised one bit. Budget was never an issue and paying a delivery fee was also not an issue. I also never cursed at him - I have more class than that. This guys funny... and pathetic. Also, included the private message he sent me on Yelp after my review was posted for your viewing pleasure. He really struggles with feedback as you can see by every reply he has made to any negative reviews. Further, as far as reviews I have left for other rental CAR companies... they are for different locations across the US. Not the same location so Stress Free RVs attempt to discredit my reviews are without merit. This guy is really something else. I leave honest reviews with truly depicted photos. STRESS FREE RV IS TERRIBLE. Spread the word.******* I considered renting from this place but there were a number of red flags and after reading these reviews, I'm glad I steered clear. 1. He called me on the phone to talk about options he had and assumed I was looking for the least expensive option, which is not the case whatsoever and never what I presented to him. 2. The entire time we spoke on the phone, he was disgustingly blowing his nose over and over and hawking loogies. Super gross. 3. He really pushed a Class C motorhome on me (#41 to be exact) indicating that he has done this "for a long time and that's what I'd be happy with." We are new at this so I was open to the suggestion. 4. He sent me a link to #41 and quite honestly, it looked pretty low end and dated. The photos were extremely low quality, pixelated, and the motorhome appeared heavily used. I actually saw photos of it posted on here with rusty wheels just a month ago. Not our style. 5. I reached back out and mistakenly thought I was texting someone else about a trailer. When I realized it was Stress Free RVs - he began speaking negatively about the other business I thought I was texting. Big red flag. He then offered me a bunkhouse to rent instead for $999. 6. I honestly, and very politely, shared that my husband didn't like #41 and that it appeared dated. Which is 100% true. It also appears heavily used as I mentioned before. My exact message was: "Can you please send me a link to that or photos? My husband did not like the class c because he felt it looked dated. We are a little on the boujie side. Ha ha." 7. He took great offense to my message. He then wished us well in our search as if it was going to be difficult to find another option in better condition, which I am happy to report we found multiple. How this man conducted himself with a potential customer is How Not to Run a Business 101...Unprofessional and disgusting on the phone, pushing a product on us, assuming he knew my price point, too sensitive to accept that we did not like his product because it looks old, bashing another business, etc. No thanks!! I happily took my business to another company after a referral from a friend - they have been awesome so far! read more

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We had a great time with my family!The booking process was quick and easy!no stress at all!Mike is super friendly and helpful! read more

Stress Free RVs - RV Rental Near Me

We are returning customers for the mere fact they take very good care of us! We have had a few issues here and there with our rentals, but Stress Free RV's always took care of us! They are professional and very knowledgeable. If there is something you don't like, just let Mike, the owner, know and he will make it right to the best of his ability. Again, we are returning customers for a reason... read more

I'm absolutely not referring to a different company. STRESS FREE RV just doesn't know how to take responsibility for their behavior . Gaslighting and deflecting is seen in all of the review responses which is why he only replies back to the bad ones Unprofessional and greedy for money. The RVs are so old and hardly work, the owner Mike is rude and incredibly inconsiderate and the whole company is unorganized and lacks proper communication skills and accountability. Literally the absolute WORST experience ever. They need to change the name to Stressful RVs. Wish I had saw the reviews first . Not worth the money that they ask for read more

I didn't realize they were closed already so I called to inquire on their company and Mike answered the phone after hours. However, why answer the phone if you're not willing to help customers or answer questions. But he went out of his way to excuse himself so he pick up his food order and I told him to take his time. I was just happy he answered the phone. He would be better off, not answering the phone and letting it go to voicemail so I could hear the hours. But don't be rude and rush me off the phone and tell me to get to the point. When I referenced another business he abruptly and discourteously stated, I don't have time nor do I have anything to do with that business!! I was simply using it as a reference point for a landmark since I don't know the city. Their name should not be stress-free. It should be the opposite. Please don't call me or respond back as for I don't have time for you either. Mike made it obvious that he didn't really care or have the time to talk, so don't answer the phone in the future. read more

The initial impression I got with SFRVs wasn't amazing, but it worked out in the end and my group had a great RV experience compared to some of the other RVs we were traveling with. The good: I rented the #33 Four Winds, it had a lot of room and seemed decently maintained, A/C worked great which was very important because we were in the Vegas desert. My group had 2 RVs from SFRVs (#33 & #42) and 2 RVs from Cruise America, gotta say the SF RVs blew the Cruise America RVs out of the water, the Cruise America RV were kind of dingy and one's AC kept cutting out. RV pick up and drop off was easy, a little out of the way (Sycuan Market) but the guy handling pick up and drop off was very friendly and helpful, got good vibes from him so was a little more confident in the rental after the issues we had below. The not-so-good: The initial issue was making a reservation on their website at a certain price, paying a deposit, and getting the balance later that day with the price suddenly $1000 more. We were renting this for EDC, and apparently they have different rates for special events but you have to message them for special event rates, they do not reflect special rates on their reservation site. The other issue is they do not offer insurance like most other RV rental companies, so you have to make sure your insurance offers insurance binders for rental RVs. Make sure you take care of this ahead of time, I found out Progressive doesn't offer this so had to scramble to figure out insurance. Communication with them was also slow, they took a while and a couple messages/calls sometimes to get responses. Summary: Great RVs, I would use SFRVs again, just had pricing and insurance issues but now that I know what to expect they shouldn't be issues for future reservations. read more

Do not believe the fake 5 star reviews! This place is full of scam artists. I allowed my RV to be rented out by this business and agreed via phone call on a specific date on which it would be returned. The day of, I did not receive it, so the owner tried to gaslight me saying he said a different date instead! He then made and sent paperwork stating a later date. When the RV was finally returned to me, the rear bumper was very damaged and covered with a Twisted Tea box. The owner stated they would get a technician out to me but never did. Finally when I asked for reimbursement for bumper repairs they called me crazy. Do not do business with these unprofessional people! read more

We rented with Stress Free last week on our trip to the Red Woods. Overall things went really well. The camper was clean and in good condition. The pick up experience was super easy. The owner, Mike, is always reachable on the phone as is his technician that he assigned to us. Communication was great. We were really late returning on the last day and they waited for us to drop off until way after dark without any complaint (we went to the wrong hotel downtown and then got stuck in traffic...ugh). We have rented with other places before and when you're flying across the country with 4 little kids, you need things to go smoothly. These guys fit the bill and I would gladly rent from them again. read more

Stress Free RVs - Downtown Hollywood - RV Rental Near Me

Great group of people, super helpful and knowledgeable in the RV and party area. Definitely recommend hitting them up for recreational or event planning. read more

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I've rented from Stress Free RVs twice now and highly recommend them. Their fleet is growing and their prices beat other offerings I've tried. Mike and the team is a pleasure to work with, being helpful and responsive along the way. Pickup and drop off has been easy and hassle-free, with flexible timing to work with my schedule. read more

Stress Free RVs - Airstream Basecamp 16X parked at River Bend Resort in Sonoma county, CA. - RV Rental Near Me

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Great service, really good inventory. I have been renting from Stress Free RVs for many years. It's nice to be able to try different models and types of RVs. They are always prompt and accommodating. I will continue to rent with them for years to come read more

Thank god we did not end up using this company- the owner is incredibly rude and unprofessional. And to be honest the RVs he is renting are a total piece of Sh*t. He quoted us one price then decided to tack on all of these additional extra charges that we never agreed upon 3 days before our trip- leaving us extremely stressed out to find another option in such a short period of time. Our gut feeling said to not do business with this fraudulent individual. His text messages back in forth prior to our trip were so rude and basically texted us saying there's a long list of people who want this RV so if you don't want to do business than be gone. He lied and gave us a complimentary upgrade which was actually a downgrade from the RV we selected and wanted because that upgraded RV was already out in the desert nearby... If you are reading this, please know you'll have a much better experience with no stress booking elsewhere- you've been warned - this company and owner are terrible & I would never do business with him. read more

I never ever go online to blast a small business, but the experience I had with Mike was shockingly bad. If you are thinking about doing business with this guy, run away. I booked a unit for an upcoming trip and 45 min later, found out my wife booked a unit earlier in the day (same unit as Mikes but $400 cheaper for the weekend). Totally our fault and I acknowledge that. Because I do not have a contract or agreement with Mike, I called him to cancel, (literally less than one hour after making the booking), and he is citing a cancellation policy that he never told me about, I didn't sign anything about, isn't on their site, and from what I can tell, is only internal that states no cancellations ever at any time. In addition, I can't begin to convey how incredibly rude he was about it. The guy is a real piece of work. Reality check Mike; a policy only matters if your customer knows about it and agrees to it. And if your business is going to survive, you need to learn a little bit of common sense customer service. read more

I rented a van from this company via Outdoorsy this past weekend (MDW) to go to a music festival with my fiancé. The initial pickup process was really easy and they allowed me to pick it up a little after closing time because I had other personal conflicts that prevented me from arriving before they closed at 5. The van we initially rented would not start the next morning once we went to go pack it up for a music festival. Panic set it... a technician came out to jump it and I drove it straight back to HQ. While I was waiting for the tech to come, I was in touch with Mike and he kindly price matched us to a new/upgraded rig. The new rig was way better than the one we originally rented. NOTE TO OTHERS: if you're going on a trip longer than a day or two, do NOT rent the Blackbird; the fridge is microscopic and there are 0 curtains on the van. Yes the windows are pretty tinted but seeing as we were going to the desert where it's 90° by 10am, curtains are crucial. It also does not have a generator built in! As I said, the second van we got was PERFECT for what we needed. The fridge seemed to have a mechanical error and it wouldn't work properly unless the van was running or the generator was on (it showed "E3" error), but other than that it was absolutely perfect for the two of us. I couldn't seem to get the WiFi to work, so luckily our friend's was working in his personal rig. The bed was comfy, the AC was cold, the shower was hot, and the automatic awning was really convenient. I can sort of understand some of these negative reviews but personally, we had a great experience and hope to rent the same van again for the same music festival next year! read more

We had some grand adventures in our RV rented through stress free. It was so nice to have a home on wheels as a rental and get out to some wild places read more

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We had a great experience. We had an RV for 28 days without issue. If we had questions, they were quick to get on the phone and text and even gave us some pointers before the trip. They were flexible and we appreciated the experience! Would totally rent from them again. read more

Stress Free RVs - Our Chateau - RV Rental Near Me

where do i start! do not book with this company on RV Share/Good Sam these people are on every site. got phone call the day of our arrival that the motorhome I booked online was having electrical issue so they would be sending me a better and newer model, i said fine be there in 2 hours (san diego) I arrive the motorhome wasn't there, they were 3 hours late!! 1) the drop off person couldn't drop off at my site because his hose wasn't long enough. Luckily i was able to move the spot to a pull through (though i had to move away from my family's camp site. 2) motor home was dirty, stains on carpet and used bar soap in bathroom 3) 3 hours late 4) the motor home was late because they couldn't find the keys to this motorhome so we couldn't use the outside grill due to no key 5) not one thing supplied except dish soap My first time booking with this company. Mike has a smart and don"t give a care attitude. DONT USE THIS COMPANY read more

Stress Free RVs - RV Rental Near Me

BUYER BEWARE!! STRESSED OUT RVS should be the name of this company. Mike is a total JERK and has terrible business manners. We called to ask a few questions about the rental and he proceeded to call my friend an A..HOLE and then asked why we would inquire with stupid questions. DO NOT rent from him! RV SHARE has also contacted the owner regarding the same issues. After belittling my friend he proceeds to apologize and says he's has a bad day; what a joke! Mike is not stable and I caution anyone considering to rent from him to find another option. He asks that you pick up the RV after 3PM and drop it off in the morning so your trip is cut short. He also tells you to park offsite or get a ride b/c they don't provide guest parking. When we inquired about this he ripped our head off and said he's not an airport and models his business after hotels. REALLY???! There are plenty of RVs out there for rent - AVOID this COMPANY. read more

BIGGEST SCAM ARTIST RUDE LIAR BRAINLESS...STAY AWAY..Mike will add charges to your credit card. Stress Free delivered trailer to campland but leaked sewer all over....he charged my credit card for the sewer cleanup and for calls to power not working and claimed it was our fault. Claimed we broke the belly of trailer.. Our site was full hookup...we had no need to use the holding tank ... Ranger Dave at campland had to intervene to get Stress Free's crew to clean up raw sewage and get trailer properly connected because Mike claimed he does not work until after 10 am on weekends ...meanwhile raw sewage was rolling down the other campsites.. If you're ever in this similar situation with Stress Free contact the Ranger at your location to witness what's going on...document everything...record every phone call..take pictures... CANCEL YOUR CREDIT CARD ASAP!!! TELL CREDIT CARD COMPANY NOT TO PAY ANY CHARGES TO STRESS FREE! GET RANGER'S BUSINESS CARD Ranger was great help when dealing with credit card company.. STRESS FREE RV IS NO LONGER IN CAMPLAND'S WEBSITE AS A RECOMMENDED COMPANY Mike will give a caca menial remark to my post blaming the customer. There are no 5 star customers...they're scripted by family members or friends with their 2 sentences that all sound the same..if you notice there are no 2, 3 or 4 stars...only 5....and of course 1 star from all of us disappointed customers. I hope no other family has to go through what we endured with this a$$**%÷ If there's a class action lawsuit count me in!!!! read more

Great people, great RVs. Picked me up on hike out of burning man. Made through mud and out of playa. Know what they are doing! Thank you!! Thank you!! read more

Where do I start. Probably the worst experience I have had in my life. I reserved a brand new unit and the day before they switch me over to an old winnabego from the 1980s. I met them at a truck stop to pick it up and they were suppose to have it dropped off at the Stage coach camping grounds since they were charging me a $500 drop off fee and "waived" the insurance. now I'm driving this RV with no insurance on the road. When I asked about insurance they said it didn't need it which I thought was strange. we first got to the unit it has a horrible smell. I told their manager about it and he didn't believe me. Alex the handyman just stood around and looked really confused and barely spoke any English. He pulled out a can of Lysol and sprayed it into the air. It smelled like a sewer in there so clearly they were only trying to cover it up temporarily. We then checked the unit with Alex and the fridge did not work. he said the generator needed to be on for it to work. We waited about 15 minutes and still nothing. He assured us it would turn on. We take the RV and get to camp. it's about 100 plus degrees and the stinch is horrible. The fridge does not get cold so low all out groceries are getting ruined and now there is a propane hose thats busted and a couple neighbors came by and told us about this leak. i told the owner about it and he finally sends someone to replace the cracked propane leak. the entire are RV now smells like a propane tank and a sewer. I asked him to check out the RV to see if the generator is working he said yes it will just kick on once it's ready. never does. I call the owner and text him all day on Sunday to help us. We decide to move out and stay at a friends house. We leave keys on the counter and advise him to pick up his RV. A few days layer he sends a bill for 6k. I would not rent from this place. I own several business here in San Diego and I would never treat a customer like that. read more

Zero stars needs to be option! I can't stress possibly anymore with this company. Owner mike is the biggest scam artist Ive ever came across. We were given broken units with little to no direction on how to use or fix them when we got them. Then taxes us for all kinds problems the trailer had. He tried to add $5100 extra after the fact for things that were broken prior to trip. We will be filing police report and do our part so hopefully no one else has to go through this. I just wish we would have read the earlier reviews to save the headache. Looks like he has been doing this for quite some time. My group rented 3 units all 3 had problems good luck I can't STRESS this enough people... CHOOSE ANOTHER COMPANY! read more

WARNING!!!! THIS IS A SCAM!!!......DO NOT RENT WITH THIS COMPANY!!!!!!! READ ALL THE 1 STAR REVIEWS. THEY ARE ALL FACTUAL. NO ACCOUNTABILITY IS TAKEN BY THIS COMPANY AND THEY HAVE ZERO INTEGRITY. DEALING WITH THIS COMPANY WAS AN ABSOLUTE DISASTER AND THEY RUINED OUR VACATION!!!!! .... We rented two trailers from stress free rv's. The company delivered both trailers to camp land on the bay. In 27 hours the entire black water tank of one trailers exploded out of the bottom of the trailer, spilling human waist all over our outside belongings and our surrounding neighbors property as well. When we called to report this emergency the owner refused to take any of our phone calls and sent a message telling us he will send someone to fix the problem. The owner the proceeded to tell me that this was all user error and not to contact him anymore because he was at a family event. Then took a picture of himself and sent it to me unsolicited. During the time of the incident my family including our small children and 80 year old grandmother are outside from 7pm until 11:45pm waiting for a place to sleep. Then the company showed up with a old class C that smelled of urine and mildew with tears in the seats and paint scratched off the walls, with a septic tank 3/4 full. Mind you we are only 27 hours into our trip! This forced us to sleep in our family members tent for the remainder of our vacation. Our trip concluded and the 2 security deposits for both units were not refunded and we have received a bill for roughly $13,000 blaming us for an "overflowing tank". Which is impossible to fill in 27 hours. While I am certain Mike will respond to this review just as he did the other negative reviews, take no accountability and pass blame on to the renter, by posting this I am only hoping to help other people not get scammed and understand that this is how his business is operated. It's deplorable that we are being threatened with collections and legal action if we do not pay for damages that we did not and could not have created in 27 hours. We are hard working family. My husband and I have of 3 small children. We don't want this to be your vacation. read more

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This was my first time renting a travel trailer, and the team at Stress Free RVs helped make sure that we had a perfect vacation. We searched across a handful of different rental sites where other owners list their trailers and had two separate reservations canceled before finding Mike's unit. Thankfully he replied and included his company name, so we searched google and realized we could save several hundred dollars by booking directly on the Stress Free RVs website. I called Mike and asked many questions before booking, letting him know where we were going and that we didn't have any experience at all. He made sure we had all the info we needed and gave us the full white-glove service. The trailer was pretty much brand new! It had all the basics included; the toilet paper rolls were still wrapped in their packaging, and Mike spent about an hour doing the walkthrough showing us everything there is to know and how it all worked. It was a lot to take in, honestly. Still, he also left us with some notes, like a cheat sheet, and gave us links to videos for reference, which we did end up watching, especially the interior walkthrough video. I would definitely book another trip with a trailer and plan to schedule it with Mike and his team, and I would highly recommend them! read more

STRESSFULL RV is the correct name! Worst experience of my life, rented these for stagecoach music festival, we had 3 RVs from this company, the ac/ generators went out on all 3 at one point. And came with broken items and charges us at the end for the prebroken RV/ trailers. We had to rent an air bnb just to survive the 100+ degree heat biggest waste of money! Rent somewhere else! Anywhere else! read more

Used this company to rent multiple RVs for Stagecoach. None of thier Air Conditioning worked, which, when its 110 degrees can be life or death. We ended up having to stay with our friends and not even at the RV campground. One of them was so poorly di·lap·i·dat·ed that almost everything you can imagine was breaking after light use. On top of this we couldn't get ahold of someone to troubleshoot with us or even be on the phone to talk with us = poor customer service. If they are free to rent, don't take em. If they pay you to use thier RVs, DON'T. read more

Mike and the team at Stress Free RVs made sure my trip was truly stress free. We had a propane issue, and they took care of it quickly so we could enjoy dinner in time. Afterwards, Mike provided us a golf cart of the rest of the evening to enjoy the campgrounds. We loved our first experience with them and plan on renting again in the future. read more

SCUM. The people that run this RV company are truly awful. They run a scheme where they gain access to your credit card to charge you for fake "damages." For instance, the cost of replacing a cleaning a sheet is $250. The cost of cleaning a curtain $250. I never ran the air conditioning, but they still charged a $500 fee claiming that I did. Their total cost to clean their RV's is actually $1,200. Anything they tell you is not true, and they are excited to screw anyone as that is how they make their money. Just look at the other review... there are several others who have endured the same nonsense claims that "Stresss Free RV's" has provided. I look forward to the inevitable class action law suite that will take place. Do yourself a favor and NEVER use this company. read more

Steer clear...my friends and I chipped in to rent a few RVs from this place for Stagecoach, and we would've been better off sleeping on the bare ground. All the things we were told would be included (working AC, working fridge, clean environment, etc) were NOT the case. We were absolutely ROASTING in 110+ degree weather with no way to escape since our RV was basically an oven. We didn't even want to use it 99% of the time because most things were already broken or poorly assembled so if we even touched it they would fall apart!! Highly disappointed in the customer service (or lack thereof)...please read all the reviews for this business before you pull the trigger on renting Save yourself the hassle, heartbreak, and heated discussion to come after you've been thoroughly disappointed. read more

Totally floored at the lack of emotional maturity of the owner Michael Katz. He pulled a bait and switch, sending us a confirmation for the 1.5 bathroom trailer we paid for then delivering a 1 bathroom trainer claiming it was better trailer. The trailer was not set up properly, balanced or parked in reverse, although i paid extra for that service. When I had them come back to fix the issues, he charged me for "excessive service calls." Mr. Katz was all around terrible to deal with. He's rude and condescending and can't take it when people match his energy! Thankfully, after viewing my evidence my cc Co gave me a full refund. read more

Great RV options, amazing service. Thanks for the help guys

Stars are for great clean RVs, phenomenal customer service, Great communication from owner, sometimes... Owner is flexible, great for last minute accommodations. Mike the owner loves to customize solutions to get you n the road. Do yourself a favor just take before photos/videos of everything. Just in case. Be prepared any damages will be charged, respectfully. Let it be known, Still waiting for invoice of damages and return of security deposit. From a rental from over two weeks ago. Next stop, BBB. read more

Stress Free RVs - South Bay Chula Vista/ The Strand. - RV Rental Near Me

Rented this trailer for a trip to Sequoia Park. Completely satisfied with the service and quality of the provided amenities. Mike was available 24/7 and responded to all inquiries. We are very pleased and will return next year. Thank you for an excellent journey! read more

Stress Free RVs - Trailer - RV Rental Near Me

Very easy rental process and more affordable than the usual rental companies. Any issues we had, they were prompt to come out to assist us. Wouldn't hesitate to use them again. read more

Great staff and willingness to help my family get a great RV to help improve our vacations. Best play to rent RV from in San Diego HANDS DOWN. read more

I took a motorized class A unit for my first ever RV trip with the family and made sure to review in depth all charges and details in advance. Mike and his team helped take the time to explain and go over all of the details, walked us through and showed us how to use everything, the unit was great! We loved it! We did not have any extra charges that other people are talking about and everything worked the way it was supposed to we didn't have any issues at all and when returning signed off on their inspection report verifying that we returned it in the same condition we received it in. Will book with Stress Free rvs again fir next year read more