So helpful, friendly and honest. They've always been wonderful to work with and get repairs done…read morevery quickly. We trust them with all our vehicles.

Shop has great pricing and does not charge you a credit card fee as the dealerships do. They…read morequickly diagnose issues and turn around your vehicle in a timely manner and keep to their timelines for delivery. Communication with the shop is great, send text messages with information to keep you updated. They did everything they promised, their service is excellent and will bring other vehicles.

Wow!!! I am super impressed with the quality, speed and pricing of Graffs…read more I waited until the last minute to get my car serviced. I called the day before a road trip and they were so accommodating. They put me on the schedule and had it done before noon. Everyone in the office and on the phone were super nice. On top of it, I paid a lot less than prior services I have had elsewhere. I will be using Graffs again and will recommend it to my circles.

Poor customer service, unfriendly and unhelpful, the cost was very high, and the quality of the…read morework did not justify the price. Very disappointing experience.

I would highly recommend Gig Harbor Automotive. I was dealing with a cylinder 2 misfire code after…read morehaving the coil and spark plugs replaced at the dealership. When the issue came back, the dealership told me everything looked fine but claimed I had sticky exhaust valves and would need a new engine and was quoted around $10,000. I decided to get a second opinion at Gig Harbor Automotive, and I'm so glad I did. They treated me incredibly well from start to finish and performed a very thorough diagnostic. The technician scoped the engine and ruled out sticky valves completely. Instead, they found that the dealership had installed the wrong spark plug in cylinder 2. What really stood out was that the technician took extra time after hours to walk me through everything he found and explain it in detail. Bottom line: they are honest, thorough, and fair which is hard to find these days. I truly appreciate their integrity and highly recommend them.

Too expensive and did not like owners general attitude! Charged over $3000 in repairs for 20 year…read moreold car and was pushing thousands more in repairs that were not urgently needed. Will not go back!

I've trusted Stan at Gig Harbor Auto Body with my family's vehicles for 15 years, and he never…read morefails to impress. From my cars to my wife's and those of our six kids, Stan and his team have handled every repair with unmatched honesty, clear quotes, and top-notch workmanship. When he fixes a car, it stays fixed--no callbacks, no issues, just quality. Most recently, I brought my Nissan Leaf in for an early morning appointment to replace four stolen emblems. Stan personally inspected the car, got right to work, and had it done in no time. His efficiency was remarkable, but what truly sets him apart is his genuine care for his customers. Stan's warm conversation and sincere interest make every visit a pleasure. If you want your repair done right the first time, Gig Harbor Auto Body is the place to go. Stan's expertise, integrity, and dedication have earned my complete trust, and I'll keep coming back for years to come. Highly recommend!

We had a very positive experience - I had caused a serious amount of damage to my 2018 Subaru…read moreOutback - I got an estimate and was ok'd by my insurance - it took awhile but there was a lot of piecing together and time consuming work- they were very responsive to my inquiries and never promised anything they couldn't deliver. When it was finished - they called and when I arrived it was ready - not just done but cleaned interiorly smelling fresh and ready to drive. Stan was very accommodating and was very honest in his assessment . Anytime your car is tied up it is difficult - but when working in coordination it goes much smoother - and that was my experience - after a week there have been no adjustments needed or discoveries made . It drives like the day I bought it .

A friend recommended this when my Jeep started needing repairs. They had the cheapest quotes in the…read morearea for replacing breaks/ power steering/ and heating issues. They always did the work quickly and would have my car available for pick up within a day or two. The manager always answers the phone and is friendly. He always thoroughly listened to customers concerns and explained what the mechanics would focus on. While in the waiting room I over heard his conversations with other customers and it was great to hear him explain the repairs that would be more urgent so that you can get the repairs needed until your next paycheck if you couldn't afford to have everything done at once. 10/10 would recommend

They talked my wife into redoing brakes on my daughter's car, Nissan frontier. (I had just replaced…read morethem) , this they falsified needed repairs. then 3 days later the brake caliper feel off of the rear rotor coming off of the pass at vantage at the Columbia river. luckily no one died. they haven't accepted any responsibility for the shoddy workmanship. also they changed the oil and it was a quart low. when I checked it. this was in 3 days of their service. the truck doesn't burn any oil. I would highly recommend not using them.

So I bought a 2012 chevy sonic lt from the carhop down the street from this shop. The cars been…read morenothing but a headache. Breaking down on me only 3 weeks of driving it off the lot. Bitterling's auto has been doing their best to figure out why my car will not start as there seems to be an unknown internal issue. Ik Bitterling's team has been communicating with carhop the difficulties n have been doing their part. I recommend this shop due to their efforts, and soon to be, hopefully a return on my vehicle with no more issues.

I would never recommend Bitterling's to anyone after the service I had! They are not professional…read moreand do not give a clear picture of work required. I DROVE my car into Bitterlings, approved $500 worth of work, then got 2 more calls about an additional $200, then $150 worth of work needed. $850 total. When I was told I'd be able to pick my car up, I got another call that a part had FALLEN OFF my engine and it is NO LONGER RUNNING, requiring an additional $1050 worth of work to get it running again, a total of $1900. The car was older and almost at 100k miles so the estimated necessary work total had exceeded the value of the car. They still REQUIRED THAT I PAID the $850, even though this work did nothing to fix the vehicle because it NOW WON'T START. I also, went by the shop on a Saturday (not realizing they were closed for the entire weekend) to find my car parked on their lot with the DOORS UNLOCKED and my personal belongings inside. I was lucky nothing was stolen because they have signs all over their office saying they are not responsible for stolen property - so had anything been stolen, it would have been my responsibility, not theirs for leaving my vehicle unlocked on their unfenced, not secure property while they were closed with no one on site for 63 hours. ---- I am upset with the service here because I feel like I was taken advantage of and price gouged instead of hearing from an experienced mechanic about the extent of the work needed to repair my car. I was never given a full picture of the damage my car had sustained, instead I was told small estimates at separate times totaling to a lot of money that never actually fixed the car. Keep in mind, this car was running when I brought it to them so I basically paid for them to break my car and ask for even more money to fix that. I got multiple calls and estimates throughout the day while they were working on my car: 1st call- I was told I was lucky that I only needed $500 worth of work,  2nd call - thermometer needed to be replaced $200, 3rd call - small repair for oil leak $150. After approving all of this work and the 3rd time I had talked to them, they mentioned that the timing chain was stretched but I was told that it DIDN'T NEED TO BE FIXED and I could pick my car up by the end of the day. As the end of the day approached, I called to ask about picking up my car. She called back to tell me that while THE MECHANIC WAS DRIVING MY CAR OUT FOR PICKUP, THE TIMING CHAIN HAD FALLEN OFF AND NOW THE CAR WILL NOT START! To fix this they estimated an additional $1050 of work ($1,900 total). I said no to the work because I wanted to do some research, as now the total of all the work already approved and required, exceeded the value of the vehicle. Moneeba called me multiple times the day after my car broke asking for a decision on doing the additional work but when I asked for the estimates in writing she could not provide anything in writing. Moneeba said THEY DON'T PROVIDE ESTIMATES IN WRITING therefore, I must write it down myself (which is actually against the law in Washington to not provide written estimates for work over $100). She said she would try to put an invoice together with the work I had approved but it took 2 days to finally get the repairs they had done in writing. Still no written estimate for the work required to get the car running again. When I came in to speak to Moneeba and discuss options, she was defensive and demanding that they had done nothing wrong. The only thing that she did to right the wrongs of her shop (and I doubt she would have had I not requested it) was due to the fact that I could no longer drive my car off the property -  was she didn't charge me to store my car on the lot past the week mark while I tried to sell it. I'd also like to point out that the old owner, Don, no longer owns this auto shop and most of these reviews are for the business he ran. Bitterling's is not accredited by the BBB. Save yourself the hassle and stress I went through and go somewhere else!

Absolutely fantastic! I had a breakdown that almost ruined my weekend. Called Mary's on a…read moresuggestion from a friend. Not only did they get my Jeep in immediately but they also fixed my steering in record time for less than the other shops I called DID I MENTION SAME DAY SERVICE! we now take all our vehicles to her, including our Benz. 10 out of 10 BEST SERVICE AROUND The owner Mary is a compassionate lady that treats her customers incredibly well.

I took my daughter's Prius to Mary's simply because they were close, and her car was bad enough I…read moredid not want to drive it very far. They fixed it for way less than what I was expecting, and this tells me they are fair and not trying to gouge people. They also allowed me to keep the car there for several days due to me being out of town. Five star service, but I'll knock one half star off for communication. I left a note with the key saying I'd be out of town, with instructions on how to get a hold of me, my wife, or my daughter. I ended up calling them a week later (from Mexico) asking about the car. In fairness to them, I gave an okay to repair if less than a certain price point, and they fixed it accordingly. Four and a half stars - would go there again.

I've been going to rays for about 10 years now and try not to go any place else. They can be pretty…read morebusy sometimes and a bit hard to get it quickly, but usually do great work for a fair price. They're not perfect, but they stand by their work even when they make mistakes. I definitely recommend them.

One word: Honesty I took my car into Ray's because it was…read morepulling to the left and sometimes the front end was shaking. They could easily have called and told me I needed $thousands and I would not have known better. Instead the technician called to say my 9-year-old tires were out of round and kind of dangerous. Cost: $45 Got the tires and it drives like a dream again. Thanks