Was towing a fifth wheel and was rear ended by another truck towing a fifth wheel. Our truck was…read moretotally drivable but Browns insisted on towing it. We are fully insured but Browns wants us to pay six thousand dollars for the three mile tow on the truck only. We were headed back home to Maine and need to get back to our jobs. We would never be reimbursed for that outrageous amount. Will be filing a complaint with the AGs office. This is a scam.

The rear axle seals on my motorhome were leaking and had just been repaired by a Ford dealership…read more(Ford chasis). We had travelled to the Salem Civic Center for an event and found that the rear axle seals were leaking again. Mike Farrell from Brown & Son replaced the seals, working for hours in high heat and humidity to get us back on the road, and home safely. The seals are no longer a problem. Thank you Mike!

Excellent repair to my Subaru Forester in one week thankfully. Very clean, organized shop and staff…read morewas great!

If I could give 0 stars I would. Had an incident with someone I know who backed into my car. She…read moresaid she would pay for it out of pocket instead of insurance. I got 3 estimates from 3 different body shops and we decided to use Hannabass and Rowe because the estimate said $1,276 and my estimate was two pages. Went to pick my car up and they said the total was $2500 and when we talked to the manager, they said I should have gotten 3 pages and that my total was JUST for parts, that labor wasn't included. Nowhere did it say labor wasn't included. So an extra $1200. They also didn't take accountability for leaving off the page that included the labor. They blamed it on "printer error." They shouldn't be allowed to get away with doing this. Shitty customer service. Won't ever use them again or recommend them.

my wife had a deer run into driver side of our BMW convertible and had it repaired beyond my…read moreexpectations! I'm very particular about my cars and was prepared to sell it after the repairs. Best work I've seen in quite awhile. I just sold the car yesterday and got top $$ for its excellent condition. I had another minor hit when someone baked into the front end, minor repair but again excellent work a perfect paint match, I would highly recommend them for their word and customer service.

Would give 0 stars if I could. I took my van in for repairs and got it back with an $8000.00 camera…read moreissue. They told me they probably missed it on initial inspection and now insurance won't cover it. All they can say is sorry, we aren't doing anything about it. Now I have a $500 diagnostic bill from the dealer and an $8000 wiring harness repair that was damaged in the glass area where they removed and installed a new glass that was not broken before I took it to them to be repaired.

if I could leave a no star I would. worst work I've ever saw and paid for. Had a bumper put on and…read morecar came back with one bolt in the bumper up to and missing the engine cover. passenger side mud guard taken off and air deflector was never even put on under the bumper.

These folks are so busy, so I knew it must be a good place to have car repair service. I took my…read moreSubaru for some work. And not by their fault, it( the car) was still not running smoothly. They were very patient with me during the process and repaired my car back to great running service. I recommend

This complaint is for any possible new interested customers at this company…read more I will make this short and sweet. One day the owner was driving one of the dealership vehicles (a red Nissan SUV, with last 3 digits of license plate "...385." He was pulling into the Golden Corral parking lot on hershberger rd in Roanoke VA, as I was leaving the area. When he thought that I was trying to get a parking spot in front of the restaurant, the owner of Henry's Auto Sales went bazerk!!!! He began blowing the horn aggressively, turning beet red in the face, sticking up his middle finger and his fist, while cursing with his passenger in the vehicle. Little did this so-called man know, I wasn't even trying to get a parking spot. I was leaving the shopping area. He was not only offensive, but disrespectful and threatening as well. I felt that he was going to get out of his vehicle, and become physical with me and my passenger. His passenger was just as violent. He did this all for a spot that I didn't want. He even tried to wreck into our vehicle if we had not moved. UNACCEPTABLE! How did I know he was the owner of Henry's Auto Sales? Because I called and asked the receptionist if the owner had returned from Golden Corral yet, and she said that he was still there with his friend, but that he would be back in an hour :) Great information :) You thought that ypu would never hear about this incident again Henry huh? Since it was a while back. Well hello! Happy New Year to you! :)

I went few places for state inspection I couldn't get in…read more Only this guys gave me a reasonable service Their place is the cleanest too.

Love these guys!!! They were so prompt and professional when I need a tow when my Honda broke downread more

Ace Towing is Awesome. I highly recommend them! They are always friendly, courteous, prompt, and…read moreprofessional. I have used many tow companies through the years and I have to say these guys are the best! You couldn't ask for better people. Thank you Ace Towing for always being there to help us in any way you can!

Very helpful. Brought in a Passat. They diagnosed the problems quickly and very reasonable…read morediagnostic fee. Super friendly staff. You don't feel taken advantage of here

What a great shop! Kind and quick but thorough. Highly recommend this business! Plenty of quality…read morevehicles and some truly interesting showpieces worth stopping in to see. Will continue to recommend this shop throughout Roanoke.

Terrible customer service. They act like they don't want your business. Called ahead to see if I…read morecould get an inspection done. They told me I would need to leave it there all morning but what they really meant was that they didn't have the time to do it. At 1pm they admitted that they wouldn't be getting to it any time soon. I get it, things happen and things get backed up. All they needed to do was acknowledge the problem and apologize for wasting my time. Instead they handed me my keys back with a smile as if my business was a complete bother to them.

Went in to a State Inspection. Staff are very nice and helpful. You are even sent a text message…read morewhere you can approve or decline the services they offer. When you go back to pick up your car, you just pay for what you approved. Very efficient staff!