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    StrongProject

    4.5 (8 reviews)
    Closed 9:00 am - 5:00 pm

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    West Elm

    West Elm

    2.6(17 reviews)
    1.9 mi

    We ordered furniture in October of 2025. A large order. The date kept being pushed back until…read morefinally February of 2026. Furniture was delivered, we requested the white glove delivery. They unboxed my husband's chair and it was broken. They set up the oversized chair, which so far is fine. The pull out sofa bed was set up as well. The ottoman was not in the delivery. Within one week the sofa was broken. Screws and hinges popped off. Husband contacted West Elm and they told him a part would be ordered or a new couch ordered by May. So, he does not have a chair to sit in, we cannot fold the bed up since it is broken so our living room is not usable, and we do not have any guarantee that this issue will be resolved anytime soon. I do not recommend this company. Prices are high and you do not get what you pay for. Customer service is non existent and quality of product is poor. I think we will return couch and go to Living Spaces.

    Since you can't leave a review on the website (shady) I had to resort to yelp. We ordered a set of…read moretwo gold sconces over the holidays online for a bathroom remodel. When they arrived, the finish was extremely yellow and did not match how they were represented online, so we returned them in the exact condition they were received. West Elm only issued a partial refund, not even the cost of one sconce. After calling customer service three separate times, they refused to refund the remaining balance, claiming they only received one item. Here's the problem: The original order itself was confusingly labeled "1 of 2," and the return label they provided said "1 of 1." We followed their instructions exactly and returned both sconces. Their internal scanning or labeling error is not our responsibility. Despite this, West Elm refused to resolve it, forcing us to contact our bank to dispute the charge. This experience felt incredibly shady and frustrating. Between misleading product photos and poor customer service that refuses to take accountability, I will not be ordering from West Elm again. I strongly recommend others be cautious, especially when ordering multi-item sets or making returns.

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    West Elm
    West Elm
    West Elm - Sofa

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    Sofa

    Pottery Barn

    Pottery Barn

    2.6(92 reviews)
    1.9 mi
    $$$

    This particular pottery Barn has always had a great staff even if some of them have come and…read moregone-particularly one gentleman who started out with them as a teenager and eventually left to return to his family in Mexico. That guy's customer service was off the chain, and it was always a pleasure to greet him. Regretfully, his name escapes me. Should I find out upon another return, I'll be sure to edit and update this particular review. Many times when I've come in here, I'm always asked by a staff member whether or not I want some fresh water. They usually have or keep a nice jar with some fresh lemons already squeezed ready to keep you hydrated. It's a nice touch. And while the price of seemingly all the products here are somewhat well; pricey, you can't help but feel at home, plop down, and people watch for a bit especially if you get lucky and get one of the couches or love seats that face outward toward the mall foot traffic. And while my mother is more of a customer at this particular location than I am, I have purchased products here before and have always come away happy with the results. I would highly recommend anyone who is in need of these type of home type furnishings to come to this particular location, as the overall customer service has always been on point. Their love chairs in particular always seem to be of a higher quality, and their couches are right behind them. You really can't go wrong choosing anything in here from the candles on up!

    Gorgeous store, great selection and a nice selection of furnishings…read more A lot of staff to assist if needed

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    Pottery Barn
    Pottery Barn
    Pottery Barn

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    Teak Warehouse - This is the set I bought. The Soho collection.

    Teak Warehouse

    3.7(18 reviews)
    1244.1 mi

    Teak Warehouse provides the best customer service and luxury outdoor furniture. I've been working…read morewith Dixie and she always goes above and beyond. We had a big delivery to Nicholson Canyon and although the big trucks could not make it up the narrow steep hill she quickly made arrangements to have an outside vendor with smaller trucks do the delivery. I am so grateful for her service. In addition Victoria, Sales Manager is very knowledgeable on their outdoor furniture. She made my purchase of cushions for the 4 club chairs we bought at the recent sale very easy. Their outdoor furniture is definitely the best quality and their wholesale price and sales price is definitely competitive. I definitely recommend Teak Warehouse to anyone looking for luxury and quality for their outdoor space.

    I recently had an unexpected and frustrating experience at Teak Warehouse that I think others…read moreshould be aware of. While the furniture is undeniably beautiful, the customer service was surprisingly poor. I purchased five items during their anniversary sale, where everything was sold "as is." After dealing with an overcharge on my credit card, I was told I'd receive a call the next day to schedule delivery, which I paid $99 for. That call never came until I followed up on social media three days later. It wasn't until August 27 that I finally heard from someone to schedule the delivery. On September 11, the delivery arrived, but one of the pieces was not what I had ordered. I immediately called customer service and sent photos of the correct item. They did offer to refund the incorrect item, but instead of taking ownership, they made it seem like they were doing me a favor. I also requested a refund of the $99 delivery fee, since the service I paid for (delivering the correct items) wasn't fulfilled. Later, I saw some internal emails by mistake, and it became clear they had no intention of refunding the delivery fee. The whole interaction left me feeling disappointed and puzzled as to why they wouldn't just refund such a small fee to keep a customer. Despite being excited about the furniture itself, this experience has soured me on purchasing from them again. My advice: take photos of everything you buy and be prepared for potential issues. If they're willing to lose a customer over $99, it raises concerns about their overall business practices.

    Photos
    Teak Warehouse - Amazing selection of teak.

    Amazing selection of teak.

    Teak Warehouse - A Sale you don't want to miss!
Sept 8th - 10th.
At both showroom locations.
Hours 10am - 6pm.
Come join the fun!

    A Sale you don't want to miss! Sept 8th - 10th. At both showroom locations. Hours 10am - 6pm. Come join the fun!

    Teak Warehouse - Even more Teak

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    Even more Teak

    StrongProject - furniture - Updated May 2026

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