This is the most professional rental business I have been to. My wedding is coming up and I've tried multiple businesses. When you walk into their warehouse, you can tell it's a professional. Their items are cleanly displayed. (Not junky and all over the place). They let you look and won't bother you. The staff are professional. Their prices are fair. They give you a quote on the day you are there. They follow up with you. They are NICE! I worked with Lori and she was extremely sweet. She showed my several options and was super patient with me. She focused on what I wanted and offered her honest nice opinions. I even changed my order and wasn't given a hard time about it. Other rental places (that I won't mention because they will get extremely butthurt) would side track me for hours talking about what amazing taste they have, offer me ridiculous prices, talk shit about other business, and at the end not even send my quote until I bothered them for a whole week to send it. So I highly recommend this business. I will be coming here again after my wedding if I ever need anything. read more

I would give you a hundred-star rating if I could. You made the graduation party... spectacular. Tables, Chairs, Linens, umbrellas that matched her college colors. Arrived on time, called us ahead to let us know they were arriving on time to drop off and pick up. What great customer service. Carrie and Mike, you are the best! Stuarts is my go-to for all of my party planning and I will share. This was short notice to host backyard graduation party and they were happy to help us with what we needed for 40 guests. read more

I was entrusted to organize the chairs and tables on my niece's birthday party. I almost didn't get the chair and table rentals on time because my usually rental place was closed. They came in clutch with the rentals!!!everybody in the office were really helpful and literally "save my butt". read more

I can not say enough about the wonderful service provided by Mark Marini. The event business can be stressful but when you work with someone as helpful and positive as Mark the stress just melts away. He is a true asset to a great company. Kristin read more

Guys, call and ask for MARK MARINI, he is the best! He makes it happen every time and is seriously the nicest guy ever. No need to put in a quote online just call and ask for this guy and give him a list. Less than 15 min from call to payment. He truly cares about his clients and will do what it takes to help them. read more

I'm updating my review to four stars because of the response from the owner on Yelp and because I know the hiring issue is a real problem right now. I still can't give them 5 stars for this most recent experience because of the issue I explained, but I'd probably be less wary of using them for other, perhaps larger, events in the future than I previously expressed now knowing what the source of the problem was and that it's a legitimate and, hopefully, temporary problem that wasn't their fault. read more

I used Stuart Rental for my boss's 25th wedding anniversary and Mark Marini was amazing! He handled all the changes and crazy requests with grace and ease. The delivery guys forgot to put the scratch proof pads on the feet of the chairs, but one phone call and they were back to finish the job. I would highly recommend this company for any and all functions, they are great! read more

Terrible company to use to set up for an event. The people setting up are very rude and careless and disrespectful. When I contacted Stuart about my issues they could care less. I would not recommend this company at all. read more

When you're in the world of event planning, you know there's nothing more important than finding liaisons in the industry who understand your plight and help you plan accordingly. I was dealing with the Craneway Pavliion, a massive 45,000 square foot space, and had free reign on how I wanted to utilize the interior. After a few fortuitous connections, I was brought under the wing of Kaycee McKenzie. This planning renegade harnessed all her previous experience from event planning (she owned her own company for years) and started walking me through the steps. Think about flow. Think about how you'll want to spread out the vendors. Consider the outdoors. The wind. The lighting. She really helped cover all the bases. Before I knew it, she and I were mapping out a plan on the blueprints and making moves. We talked tables, linens, lounge area, seating, crowd control, and stage placement. Honestly, with Kaycee at the helm, I felt secure in my decisions. This was the biggest party I'd ever thrown (4,000 is a lot of people and 60 sponsors is a lot of sponsors) and with Kaycee's experience, she helped make this a slam dunk party. read more

My experience with this place ends with the first phone call. When I called up Stuart to inquire about a rental, the representative was really unprofessional. The rep listened for no more than 30 seconds before cutting me off and, without explaining anything, she said she'd call me back. When I asked if she needed any info from me to get a quote, she said (rather snappily) that they were busy and understaffed. (Compare this to Event Magic, which told me exactly what steps to take and what info to supply them with in order to get a quote). Sure, I get that everyone gets stressed out, but this kind of unprofessional communication with potential customer who's calling your company up to get a quote (ie. to check you out) is not a good sign, and for me, reason not to call back. read more

In the 22 years I have been in the event management industry I have never deal with such unprofessional, condescending people in my entire career. The initial phone call should've set the tone for me - the account rep was very matter-of-fact, and basically telling me what I had to do vs. listening to what I wanted. They charged me a fee for the initial site visit and didn't even bother to apply it to the overall bill once I ordered close to $4,000 in rentals from them (I actually had to comment on how ridiculous it was and I was reluctantly given the credit of the site fee towards the overall amount). My client had a last-minute change and I called it into Stuart and the account manager treated it like a total inconvenience and instead of saying, "I don't know what we can do but I'll certainly look into it" I got a lot of "no's" and inflexibility. When I finally had enough of the person I was working with, I asked to work with someone else and she aprubtly put me on hold for close to 10 minutes. I had to call back and got a gentlemen that seemed a little more helpful, but when I needed some last minute quotes on something I never got a call back and instead I had to go through another vendor (which by the way resulted in a loss of an additional $3,000 that they could've had). The worst part was that I called the night of the party to confirm pick-up time on Saturday morning as the company we did the party for needed to schedule someone to unlock the gates to pick up the rentals. I got a hold of someone and she told me that they would be there between 11am and 1pm which is what I relayed to my client. Next thing I know, my entire family was awoken from the sounds of my cell phone at 7am on Saturday morning from the delivery driver saying he was in front of the office. When I told him that nobody would be there until 11, I was rudely told we'd be charged for the delivery drive to come back. After challenging this charge, I was told they wouldn't charge extra for coming back because of their error. I made sure to email both account reps to let them know how disappointed I was with the service and NEVER GOT A REPLY BACK. Insulting, degrading and unprofessional in my book. I will never use Stuart again. I wouldn't be surprised if they were quick to reply on this site, though! read more

Thanks for your apology and your offer for a discount on a future order, though I don't think any future business will take place. I understand miscommunications can happen but a better effort needs to be made to guarantee that all customer needs are met. read more

Awesome service, fast and reliable. The chairs I rented were if new conditions. I am a repeat customer.

Just to clarify my review in regards to the reply by the business. Yes, I had been in touch with your salesperson for a month leading up to payment for my quote. The actual timeline I posted in my initial review is absolutely correct, and two years later, I still have the emails to prove it. I literally received a final quote on April 2nd, 2013, I then sent in my contract, with deposit, that NEXT DAY April 3rd, a Wednesday. I did not get any kind of confirmation, thought I'd give it time to process. Became concerned and followed up on April 5th, Laura responded April 9th! She apologized in an email (I still have) for your employees overbooking. It is the definition of f'n up, and the fact that you tip-toed around that in your response below irritates me. read more

This is a review based purely on the lack of customer service. I called just to get a quote a few months back, I did get an email one time, from Andrew, asking for some info, but then never heard from him again. I called, emailed and called again asking to see if someone else could help me get a quote, the receptionist gave me Andrew's cell phone number... I called and left a message and still have not heard from them at all. I'll have to take my business somewhere else. very disappointed but see I am not the only one. read more

Had a great experience working with Kathy to place my order. Ordering process was super-quick in receiving quotes and revisions. Delivery and set up crew were cordial and could think on their feet to make adjustments where needed. The tables and chairs I received were brand new (or at least looked it) and the linens were stain and tear-free. Very happy over all and will happily work with them again on future events I coordinate. Every Last Detail read more

Okay, so I've been planning for months on our party and I am so relieved that I chose Stuart as our vendor. Keri has been such a helpful and accomodating person to work with, professional, and has always gotten back to me. She basically pulled miracles out of a hat when all of my floor plans changed for a huge event I am throwing. Now if only we can get through this event, I am sure that the details will be appreciated and the process alot easier because of people like her, and a company like this. read more

From start to finish, our Sales Rep. Mark Marini displayed impeccable professionalism. He went over and above to answer questions, quote an endless assortment of items and was understanding with us as we worked to make decisions. Even at the conclusion of the rental process he made sure we were completely satisfied. I would recommend using Stuart Event Rentals for the variety of items they have in stock and for the incredible customer service provided. Delivery was easy and on time. We look forward to working with Mark Marini and Stuart Event Rentals again. read more

I've been meaning to do this for awhile, but I just want to say what a pleasure it is working with Stuart Rentals. My account rep, Aaron Feldman has been outstanding. Whether it has been help with planning large events weeks down the line, or more commonly, last minutes changes or additions, he has always been prompt, detailed and with a smile on his face. I have never felt like I was inconveniencing him with my unannounced "I need this now." requests. The great customer service goes beyond my account rep. Many times I have been helped by Gwen and Gloria. They always stop whatever they are working on and help expedite my orders or returns with personable service. Francisco and his crew in the warehouse are very helpful as well. I have had many positive interactions with Stuarts. One example (which is why I decided to write this review) was a day when I had multiple events at different locations. The crew came to set up a tent, tables, chairs and linens. I met them where the event was to take place. I gave the crew leader the map and had a brief conversation about the set up. I got called away and completely lost track of time. The crew leader called me to sign off on set up and I was a little panicked that I didn't come and check on them during the set up. I run out there and it was finished perfectly. The whole transaction was a couple of email conversations with Aaron about what tent I needed, 5 minutes with the crew by giving them a map, showed them where the water was for the barrels and everything was done. They even came back the next day to get everything without needing my attention. What a time saver! While I'm certainly not one of their big accounts, but if I'm standing on the loading dock and the president of the company stops to ask if I'm being helped or the vice president helping me with rentals before they open, they have always made me feel like I'm their most important client. read more

Amazing. I worked with Laura Sutton on my engagement party and she was great at helping me plan and execute my vision. If I needed to do it again, Stuart Rental would be first on the list. FYI, Don't forget to friend Stuart rental on facebook and get 10% off on labored supplies. read more

This is a review for one of their representative named Gloria. Gloria has low customers service skills and Im sure the reason why people complained or even went to other facilities was because of her. She has no patience in talking to anyone on the phone and you feel like your inconveniencing her when you call to ask questions about the rental items. It does not seem like she enjoys or wants to do her job. The first time i visited Stuart Rental was one of my worst experiences. She was not helpful at all. When i told her i was planning an event she easily directed me to the online website that i have already looked at........i mean its the reason i was there. When you actually get to look at the rental items you have a better idea of what youre getting.....but No she was more interested in sitting in her chair telling me how expensive certain items where going to be. Not once did i ask her to tell me the price of anything. Money was not an issue but i guess she assumed it was going to be for me. On the phone, shes even better. When I had a question about an item, she quickly gave me attitude asked "well, is this on the website?!" .......I would think if im asking about an item...wouldnt it be on your website. Then when i wanted her to help me figure measurements for a certain part of the item she quickly answered she couldnt do it because it was all the way in the back of the warehouse and that she'd have to call me tomorrow (i doubt she would call me and i was right.) But not everyone i've spoken with or met is not like Gloria. There is also Mike Berman, who was very helpful and did not make me feel so frustrated in making an order. Theres also Jenna, who helped me when I called back the next day regarding the certain measurements i needed becasue supposedly i was going to get a call back from Gloria. I would rate them higher but unfortunately i've had too many incidents with Gloria because she was the main person i had to encounter every single time. Its to the point where if she did answer i would have to hang up sometimes just because i didnt want to deal with her great service. read more

If you are throwing a party or having a lot of family members over for the Holidays, this place is for you. I don't have room in my house to store tables and chairs, so I found Stuart Rentals years ago. They have everything you need to throw a huge party to a small gathering, from tables, chairs, silver wear, table clothes, decorations and much more. I order all my stuff at least a week before my event and never have a problem. The people who work there are friendly and helpful. read more

This was the only rental company I knew of, and came here on the recommendation of some friends and family. The showroom in Mountain View is pretty nice, I am a visual person so it helped to have physical tables and chairs that I could feel, sit on, check for table height etc. They have a lot of little items for rent that make a party a success, but people may not have in their private homes. Beautiful drink dispensers, matching napkins etc. I racked up quite a bill getting everything for a wedding party in our yard. The customer service was good, and when I emailed to modify my order as some people dropped out, the email responses were quick and efficient. No complaints there. The reason for my low rating is the following. After I rented the tables and chairs and various items that go with a wedding party, glasses, plates, silverware, napkins etc etc, I talked to my caterer who laughed out loud and told me that I am a sucker for agreeing to spend $1200 on a wedding party rental. I didn't know the going rate for renting all these items. Long story short, my caterer provided me with ALL the things that Stuart Rental was supposed to, for under $500, rather than $1200. The cancellation of the majority of my order went off without a hitch. I still needed some glasses that my caterer was unable to get, and I rented a dance floor to put down on our lawn. I was told that the delivery would be between 9:30 and 5 on Friday. Luckily since it was my wedding on Saturday I was home for the delivery. I was surprised at how wide this "delivery window" was. The delivery guys arrived at 8am. Better early than late I guess, but we weren't ready for them 1.5 hours early. A phonecall the night before or before they arrived would have been nice. For the pickup on Tuesday, I decided to call Stuart Rental to see if I could get a narrower delivery window so I wouldn't have to miss a day of work. They told me between 11:30 and 2:00. I asked if it was possible to narrow that down and they said no, its a holiday weekend and there are a lot of orders that they must pick up. I understand that business is business and it is hard to coordinate many pickups all over the Peninsula, but really, to expect people to miss two days of work waiting for the delivery guys, either side of their party is unreasonable. The company I ended up going with for the tables and chairs delivered at 8.30am on the day of my party and picked up all the stuff at 6pm the same day. This worked far better for me and I didn't need to wait for anyone during the week. read more

We contacted Stuart Rentals a few weeks before our wedding, and they made the process of renting and setting up at the wedding venue efficient and transparent. They were very communicative over email, and I was able to get a refund on some items that I no longer need on the day of the wedding. On the day of the wedding, I called Stuart's about setting up promptly in a tight window, and they came exactly on time at their earliest convenient and finished the set up in about 30min - 1 hour. Cleanup was fast and efficient too. In summary, I would recommend Stuart Rentals to family and friends who are planning for an event. They are reliable, professional, and get the job done fast and clean! read more

I have been renting party things for years. Always I have been dissatisfied with the quality of plates, glasses and linens offered. I was completely blown away by the high quality of options offered by Stuart--Riedel glasses, heavy silver plated cutlery, gorgeous fine china and linens in every imaginable color. It is definitely the highest end place in the Bay Area. Plus the pricing was comparable to other rental companies who offering much lower quality items. They delivered right on time and picked up with no issues. But the highlight was after the deliver I discovered one of the table cloths was not the same size as the other, which looked rather odd. I phoned to tell them and they had an employee drive to my home immediately with several new table cloths. She waited while we tried them on the table to make sure it was perfect. All in all, great service and a super quality product. read more

Stuart Event Rentals - high quality rentals - Party Equipment Rentals Near Me - Milpitas, California

We first rented from Stuart for our wedding back in 2001.. over the years, we've rented from them for various event needs at church. Besides the 50% non-refundable fee if you cancel too close to the event, everything else has always gone fine and dandy. And really, the 50% fee was there in fine print in the contract, so we're not complaining, but it just stung a little for a past event we had to cancel some rentals for. Overall a great service! read more

I have gone through Stuart Rentals for the last three years to provide tents, tables and chairs for our commencement ceremony in San Jose. They have consistently come through and provided exceptional service. This year was no different. We had an extremely tight timeline to set up for our event and Victor and his team were amazing. They were gracious, patient and accommodating while dealing with our changes and short timeline. I highly recommend Stuart Rental Company for any event. They are professional, friendly, efficient and organized. Thank you Trish, Victor and their team are phenomenal! read more

We have been using Stuart Rentals for well over 15 years. We have always had wonderful experiences and have always been able to get exactly what we were looking for. We are Sunset Estates Mobile Home community and we host a st down dinner every Christmas for our residents and it is very important that all is theme coordinated. All I can say is I give this company the highest praise! read more

My agency had a big ground breaking ceremony planned this week and we had to rent some canopies to house 200+ attendees. After going through some pricing process, we decided on Stuart Rental Company. We worked with Trish to get all the proper paper work processed. The crew led by Roger, arrived on time at 6:30 a.m. to start setting up 3 canopies and a 8x16 stage. They were efficient, professional, and very accommodating. We planned to have them complete the canopies by 10:30 a.m. in order for us to finish the rest of the setup for a 1 pm event. They were on time like clock work. I was very pleased with their performance. The only hiccup was getting the installation information. I needed to get the installers's information ahead of time due to tight security. I was told that information will be provided 24 hour in advance of the installation date. When I didn't hear from Trish by 2:00 p.m. the day before the event, I was really nervous. Luckily, someone from the office called me back and e-mail me the information so there was not a delay the next day. Overall, I am very satisfy with Stuart Rental Company. I'd recommend them to others for future business. The commuication part does need improvement because customers need the assurance that their event will go off without a hitch. Hopefully, they will take this feedback to heart. read more

Stuart Rentals is the BOMB DIGITY!!!! Their selection is top of the line, high end, elegant and a wide selection. Service is out of this world. Kaycee McKenzie has helped me now, with a few different parties I've had. She's remarkable. It is a little expensive, but hey, their stuff is super nice. They've got a HUGE inventory and they have things set up in the show room to give you ideas for decorating. love them. read more

I have been using Stuart on and off for years as I own a catering/ wedding planning company in the east bay. While not everything has always been perfect, I have recently started using them again because one of their event managers reached out to me. He has been nothing short of AMAZING and really embraces the term customer service. His name is Mark Marini and it is solely because of his enthusiastic spirit and willingness to satisfy the customer that I have started using Stuart again. Also I have to give a shout out to the delivery drivers, who are always nice ! read more

Great products at a reasonable price! I usually rent from A Party Place in Campbell since they're much closer to me, but their inventory of product offerings is not nearly as large as Stuart's! So much to choose from, we ended up getting items we hadn't even planned on because we knew they would add a lot of value to our event. We worked with Tiffany Perez and she was fabulous. No matter how much back and forth or how many questions we asked, she was always so communicative/fast to reply and SO friendly. :-) Loved her. Great experience and we will definitely be back! read more

I couldn't recommend this business more highly. I found Stuart Rentals when I was planning my wedding and loved their selection of furniture items as well as the prices. I worked with two people who were both incredibly friendly, prompt, responsive, and helpful: first, Cindy Foster, who helped me secure my rentals. When the pandemic necessitated our shelter in place order, I reached out to Cindy for options on what to do about postponing our date. She was very kind and comforting. I then worked with Mark Pringle, who not only graciously allowed us to modify and reduce our order (we decided to have an intimate ceremony), but even personally quality-checked our itemized order (finding an issue with our linens and replacing the proper size and upgrading our fabric at no cost) to ensure we would have a magical wedding day in the midst of our current circumstances. I truly appreciate how Stuart approached this situation with compassion and humanity - no cancellation fees and they even refunded our order for the items we no longer needed. I was in close contact with Mark up until the weekend of our wedding - he was a true partner who helped me execute our wedding day. Ismael delivered our order and was incredibly knowledgable and helpful. He actually brought an alternate set of table legs based on our use of a sofa and we ended up using those and the whole look was cozy, chic, and stunning. I will return to Stuart for every event I host. Thank you so much for partnering with us and making our wedding day so incredibly beautiful and a day we will never forget. read more

Let me start by giving recognition to Melody for listening to us and knowing exactly what we needed, on short notice, and made it happen. Not only were the prices competitive, but the staff made sure to quickly get us loaded, then unloaded after the event. Looking at the expertly designed showroom, I can see why Stuart Rentals can handle an event of any size, and cater to the most demanding of clients. I would easily recommend Melody and her staff to any colleague needing rentals for corporate, or personal events. read more

I rarely write reviews but here's my experience with Stuart Rentals. In the beginning, I was helped by Gloria and then after with Mark. Mark took his time to help me set up my quote and with everything I needed for the party. They have told me that they would call me an hour before they deliver or pick up the stuff. The day before the party, I received a call from Gloria and was questioned about the address. The address didn't have a number but the name of the place was basically the address and was not hard to find on Google. She kept insisting that there should be an address and then proceeded to tell me that if the delivery drivers could not find the place or was lost, they would not deliver my chairs and tables. Horrible customer service to be told that, which made me really upset that I paid for it but they wouldn't deliver if they were lost. I sent an email and Mark reassured me that the drivers will call me if they have any issues with finding the place. The day of the party, the drivers found the place without any issues and I received all my chairs and tables. Pick up day, I did not receive a call on what time the drivers will come. No one was home until I get a call from my mom telling me that she just came home to see the drivers in our backyard with the gate open getting all the tables and chairs. It was unprofessional for them to go through our backdoor without notifying me. Overall the three stars was for Mark who is a really great worker and helped through the process. For the tables and chairs that I received were really nice as well. read more

I have been using Stuarts as a Catering Staff Vendor for many years. I work with Danielle, Andrew Sutton, Mark and others. They have always given me great service. read more

I used them for my daughter's second birthday party at home. We rented 6 seater tables and folding chairs. The staff are friendly and very helpful. Everything was so smooth, from ordering online to picking up and returning the items. read more

I would definitely recommend Stuart Rentals. Thank you very much for Lorie for answering all the queries, recommendations, and for being flexible with our last minute requests. Also, thanks to Lauren :) The team who set-up the equipment were very accommodating too. The team leader ensured that whatever we requested to add on the same day would be provided. Just a small feedback regarding the receptionist or to whoever answers the call before directing us to the sales staff in charge of the order, as a service provider, he/she should be aware of the necessary information instead of saying call back, leave a vm or email the person-in-charge. Overall, the service provided was excellent. read more

Recently I worked with Mark Marini on renting tables for our 1st party. He was courteous and professional when I met him. I was supposed to return the tables after our 1st party but then we needed the same tables again for our 2nd party within a week. I called him and explained our situation and need. He was able to accommodate our needs and charged us only for 2nd rental without any additional charges. This meant a lot to us. We did not make an extra trip to return after the 1st party and then pick up few days later for the 2nd party. Thanks for your great service, Mark! read more

I've used Stuart Rentals in years past for various events. I most recently hosted a nonprofit gala at Sharon Heights Country Club and rented all of the linens from Stuart Rental. They have a great showroom in Milpitas and an excellent online store. We ordered the ivory table clothes with white napkins and it really elevated the decor of the ballroom. Working with them was effortless and I plan to use them again for my next event! read more