This is a very nice establishment. I was greeted warmly. The business is very well kept. They offer…read moreother services beside eyebrow threading. Threading: I got my eyebrows threaded for the second time ever and it won't be a 3rd lol! It hurts too much for me. However the lady that did my brows was very nice and did a good job! Overall I was happy I just would rather have the wax than the thread. They also have brow tinting. I was on my way to Gym when I stopped by but next time I come I will try the eyebrows waxing and tinting service.

Excellent service, affordable price. Selena did a great job threading. She was sweet and…read morepersonable, highly skilled and effective and got me in and out. Will be back!

Front desk staff was not helpful. Didn't ask or apply the discount. Didn't ask if I wanted to add…read moretip to the card on file, she just charged it. Won't be back.

I am a regular Glow Med Spa customer, but normally go to the Short Pump location. Although getting…read moreon the calendar can be a challenge sometimes, it is all worth it and the stress of that goes away once your there. I went to this location on my birthday as a treat to myself as I do every year on my birthday and this year I not only tried a new location, I also added on a facial. My swedish massage was with Jalisa, she did a great job, was very nice to chat with and had my body feeling relaxed after. She worked on my problem areas that needed attention. (I really wanted a deep tissue, but with all the confusion of my appointment that got lost in translation) The highlight of this visit was the facial. This was my first time and Jane has made me want to come back more regularly to get one. It was awesome. Jane gave me great tips on facial care and how to maintain my skin.

I came here from a couple of reccommendations of friends, and was happy I did. I got a brazilian…read morefor the first time and it wasn't too bad! I was with Lauryn who explained everything really well and we even laughed through my entire appointment. Overall I was very happy with my experience and will be back for future services

This waxing station is now my go-to for Brazilian waxes! The spa is very aesthetically appealing…read morewith LOTS of sugary treats for those with a sweet tooth! The check-in process is very seamless and there is very minimal waiting around! I've had both Ashley and Lauryn do spectacular work! They're very friendly and make you feel comfortable throughout the entire process! They were both fast, efficient and didn't leave a single strand of hair behind! I would highly recommend!

Leading up to my appointment, I was able to schedule via text and was informed of everything I…read moreneeded to know beforehand. I was informed of the cancellation policy as well and the staff was helpful and friendly over the phone. This put my mind at ease after being previously anxious to try waxing at a spa that I'd never visited. I had such a wonderful experience during my first appointment. My esthetician, Rory Exton, was kind, genuine, and welcoming and put my mind at ease, especially after I detailed my past not-so-great waxing experience at a different facility. Throughout my appointment, she led me through the process and gave me tips and tricks for lessening pain (which worked) and for aftercare. She made me feel right at home and truly safe and the entire staff was just as kind and welcoming as she was. I went ahead and booked my next appointment with Rory and I look forward to visiting Club West Med Spa next month knowing I am in good hands!

The environment is always very clean and the staff is always super friendly! They take time to…read moreexplain procedures and accommodate changing schedules.

Was given a gift certificate here. I like that there's multiple options for booking: app, mobile…read moreand over the phone. I can say that the young woman who booked my appointment wasn't very pleasant when taking my information, she seemed to be in a rush and a tad condescending. If I tell you it's my first time, this may imply that I don't know your 9 minute late policy. All policies are not self explanatory, btw. Anyway, I was able to get an appointment the same day I called, within a couple hours time, so it is very convenient to be seen on short notice. Despite the young lady at the front desk (wish I got her name), I can say I had a great experience overall. My wax was done by Shaneka who made me feel comfortable and at ease. She thoroughly explained each step to me which kept me in the loop about the entire process. She even pitched products they had for sale, not in a pushy way but actually was informative about the benefits. She is a great conversationalist and gave a relatively painless wax. I do plan to return in the near future.

Ms. April is the best waxer there , otherwise it's 1 star all around . the products don't work no…read morematter how hard you try to "stay consistent" and management is ever worse! If you get the wax passes beware that even if it's payed completely, they'll still charge you a $25 fee for cancellation and then give you "store credit" for the remaining balance . Y'all are weird asf

Just tell me how to fix my hair please. I do not appreciate the damage that has been done. Tell me…read morehow to remove this black dye from my hair. All I wanted was a balayage.

They left foil lines in my hair the first time. The second time when I went to blend the foil…read morelines, they went full semi-permanent black hair dye on my bleached hair. They could have told me how dark they would have to go, and I would have sucked up the lines and left.

I only come here for my waxing needs. They use a wax that smells like chocolate and I have no…read morereaction to it! When you check in they offer you a beverage and call you doll. Always making you feel special. Anthony is fabulous! He is fun to talk with and does a wonderful job. I get my eyebrows and mustache/chin done regularly by him. I have also had a relaxing facial with him. Definitely check them out!!

They abruptly closed down with no communication. They did not tell customers nor pat employees…read moretheir last paycheck

10/10 recommend. I honestly can't recommend Kimberly enough. I have tried just about every waxing…read morecompany in the Richmond area and I am so thankful that I found Kimberly. She makes Brazilian waxing/sugaring easy! She is so relatable and good at what she does! She also does sugaring which is difficult to find in Richmond. I have been getting Brazilians consistently for about 5 years now and this is one of the best services I have received. Thank you Kimberly!

I am a frequent flyer at all the local waxing spots and Peachy Keen is a great little spot. I had a…read moreBrazilian and eyebrows and it was great. Quick and painless. What more can you ask for from a waxing experience? The prices are comparable with all the other waxing places in the area. A definite must try for all your waxing needs. P.S. They do sugaring too. I have never tried it, but I might on my next trip there.

I heard about this place from one of my good friends who did 6 treatments total here so I decided…read moreto book a consultation appointment. I was running a little late due to traffic accident and Mariko was very understanding. The place is very clean, cute and cozy. When I got there, Mariko offered me coffee, tea, or water which was nice. She also did my consultation and made me feel at ease with the whole process since this was my first time. She was honest too and helped me pick the proper treatment for me instead of just trying to get me to spend more. Since I do have dark hair, she explained my outcome will be more successful than someone who has light hair such as blonde or red hair. She also answered all my questions and was easy to talk with. I decided to go through with doing my first treatment and it was a lot better than expected. There's a package deal that includes 5 treatments which I booked. I also got a 10% discount for being a student which was a nice surprise. Mariko was amazing and talked me through each step and I think her techniques were so good which also made it not so painful. She explained both machines to me prior and did a sample test on herself before doing it on me. Most of the spots didn't even hurt, and the laser felt like hot air. The parts that stung it was really quick and she placed an ice pack right over which helped a lot. I did my armpits, brazilian, and lower legs and whole process took about an hour. She was very professional and I'm happy she was my laser tech. She also gave me some aloe in case I had itching afterwards, which I didn't, and sunscreen samples. Highly recommend Mariko and can't wait to have my future treatments with her!

Love it. Doctor Macfarlan explained my options clearly with no selling pressure. The actual…read moreprocedure is a little uncomfortable but temporary, and the results are definitely worth it. Had three sessions, with facial scars and discolorations almost completely gone. Would strongly recommend to others.

As a true Gen X'er in desperate need of a serious skin detox since the '90s, discovering Haven Room…read moreSpa and Wellness has been a game changer. Back in the day, TikTok didn't guide us on skincare; it was 16 magazine convincing us that a baby oil tan was the ultimate beauty secret. Fast forward to today, and my skin situation isn't exactly stellar. Botox has been a friend, but facials seemed inconvenient amidst the chaos of parenting--until Haven Room Spa opened down the street. The moment you step into this spa, the high-end, relaxing, and modern vibe sweeps you away. Korinna, the owner, is the epitome of walking advertisement with her ridiculously gorgeous skin. I essentially walked in saying, "I want what you get." Elizabeth, the aesthetic magician, gave me a HydraFacial, and it was a sublime. A HydraFacial is a multi-step facial treatment that works wonders. Elizabeth meticulously explained each product, its purpose, and how it would benefit my skin. The results are mind-blowing--my skin is literally glowing. I never knew what "plumped up" meant until now, and my face feels rejuvenated in a way I didn't think possible without a time machine. Seriously, the results of the HydraFacial at Haven Room are more impressive and noticeable than Botox when it comes to looking and feeling younger. We're incredibly fortunate to have such a cool, hip, and high-end spa right in our neighborhood. Thank you, Haven Room, for making skincare a delightful experience!

I am fairly new to the location and found this while trying to find a new esthetician. When you…read moreenter the location, it is a very modern, clean, and vibrant ambiance. The staffs/owners are super friendly and accommodating. They were able to provide my requested service (facial) with another staff when the intended staff was sick. In addition, the facial was amazing and would highly recommend to give them a try.