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    Suburban Eyes Clinic: Phillip Wu, MD

    3.0 (6 reviews)
    Closed 8:30 am - 4:00 pm

    Services - Suburban Eyes Clinic: Phillip Wu, MD

    Eye surgery

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    5 months ago

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    3 years ago

    So far they have treated me well. They are professional modern and up to date. They even take apple pay, and can check in online

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    Endeavor Health Evanston Hospital - Hospital room.

    Endeavor Health Evanston Hospital

    2.6(144 reviews)
    1.4 mi

    I recently gave birth here, and the overall experience was exceptional. Nurses were attentive and…read moreable to update each other efficiently to ensure continuity of care. In labor and delivery, the nurse told us that the facility was recently updated. All the medical equipment was new, and the fetal monitor they used was even wireless. The only slight hiccup was that there was nearly no room in postpartum care. Fortunately, we got the last room in the overflow floor. Having giving birth in another state, I was extremely impressed by how updated everything was in the overflow room - the shower was brand new, and the bed could be operated to lengthen or sit at various angles. For pain management, I was a little surprised that their policy is to give ibuprofen only upon request. At the previous hospital I was at, they had a regimen switching between Tylenol and ibuprofen. Parking was probably the most difficult part. The main parking lot is a little far, and you have to use a different entrance if you're coming in the evening (rather than the main entrance of the women's hospital). However, when we left, my partner was able to temporarily park in the rotunda to make the commute a little shorter.

    Omg do you like mazes and puzzles? The. This is the hospital for you. Everything from the parking…read morelot to the cafeteria and outpatient testing and hospital wards you'll enjoy. I got so lost just trying to park and find a level to cross over to the hospital entrance. Make sure you go to ground level and make your way over to the entrance. Nurses and doctors are great. Also there's a hallway connecting the main hospital to the cancer center so you don't have to leave the parking lot to go there. Part of the maze that's not as bad. Parking is $4 on the Kellogg side for up to 6hrs the. It jumps to $20! If you're on the Kellogg side, you can get a parking sticker which reduces it back to $4. On the hospital side I don't think you can get a sticker so we'll be paying $20! If you're in the Evanston area then this is a good hospital option. If not, it's not worth driving from far away.

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    Endeavor Health Evanston Hospital - Great lab

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    Evanston Eye Wellness

    Evanston Eye Wellness

    4.0(55 reviews)
    0.8 mi
    $$
    Certified professionals
    Offers payment plans

    Great place - friendly and helpful people. Came in for a nose piece for glasses from another place…read moreand they accommodated me completely.

    (This experience is from 2025. For some reason I was unable to post it at all by the…read moresystem/company, until now) I was searching for a new eye doctor in January (2025), and so I saw that this place was near my house and had strong reviews. My appointment in January was generally fine. Dr. Patel is considerably more personable, professional, and kind than the staff working in the front. I liked Dr. Patel, she gave me a new prescription, explained that now I need transition lenses and gave me options for getting contact lenses for distance vision and using readers for up close, which is what I opted for. The ladies at the desks upfront are clearly there to insist that customers purchase contacts and glasses through Eye Wellness. I learned a couple years ago- GET YOUR CONTACTS ONLINE!!! They are literally 50% cheaper or more. Same was true for this most recent prescription. They quoted me $250+ for a 6 month supply of monthly lenses. I got them online for $130. And opted to purchase my glasses thru Zeelool, and both of the ladies tried hard to discourage me from doing that. I declined. Fast forward to April, I'm getting migraines. I haven't gotten migraines in quite a while and began the process of elimination to try and figure out what was causing them. When I eliminated my contacts and went back to my old prescription glasses, no more migraines. As I was experimenting I also went back to Eye Wellness to request a follow up for Dr. Patel to double check my prescription because it just didn't feel quite right. My near and distant vision was never as sharp as it should be (as it has been) and this inability to see close unless I have on readers seems strange to me because without any contacts or glasses I see just fine up close. So one of the ladies took the glasses I had with the new prescription, verified the lens was my new prescription (despite them saying Zeelool may mess up my prescription) and proceeded to tell me it takes a couple of weeks to adjust to the new prescription from the "Alice in wonderland" effect. I replied yes but it's been months, and I'm getting migraines. I also explained I do not use my glasses much, I really wear my contacts everyday and use readers. So she made the next available appt which was a week away. I confirmed I wouldn't be charged for this follow up appointment and was given no other instruction. I showed up for my appointment expecting that I would be receiving another eye exam to verify that my original prescription was correct. That was not the case. I was informed by one of the front desk ladies who also does some of the diagnostic tests, that Dr. Patel will need to see me with my glasses to evaluate whether there's an issue with the glasses. I explained (again) that I don't typically wear glasses, I prefer wearing contacts, which are the prescription they wrote for me, so I assumed they were going to reevaluate my eyes and ensure the prescription was correct and that no one told me I needed to bring in my new contact prescription AND my new prescription glasses (that I don't wear). I live literally a 5 minute drive from the place and Dr. Patel was in with another patient so I said I can run and go get both and come back, and she said no we'll have to schedule you on another day, I asked why I couldn't be examined at least then since I waited a week to come in, and haven't been wearing my new prescription to avoid getting migraines, and no one told me I needed to bring them with me to be evaluated. So she went to consult Dr Patel and then said "yea you need to have your glasses with you so she can check the prescription on you". Again completely not getting the fact that I said numerous times I wear contacts normally. I don't even know whether she accurately explained the situation to Dr. Patel, so I can't even fault her in this situation because it was her staff that is responsible for the poor communication and inflexibility that occurred related to this follow up exam. So this front desk woman said the next available appointment is next Wednesday and that's when she could schedule me to come back. I won't be returning to this place as a result of the abrasive attitudes of all of the front of the house ladies working there. I hate to leave a review like this because I really liked Dr Patel, and I do not enjoy giving negative reviews to any women owned business. However, when the attitudes are not welcoming, and there is clearly an effort to suck customers dry by upselling glasses and contacts and discouraging tactics that actually save us money in the current economic conditions, I have to say it.

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    Suburban Eyes Clinic: Phillip C Wu, MD

    Suburban Eyes Clinic: Phillip C Wu, MD

    2.5(10 reviews)
    5.0 miAndersonville, Ravenswood
    $$

    Doctor himself was professional and to the point. Visit with doctor was very brief however,…read moreassistants do most of the work. Chief assistant who did my autorefractor and prescription review--she was professional and helpful and the only one who I'd call "friendly." The office staff however, were not friendly, competent, or responsive. Two key unresponsive times. I was calling around asking for the cost for an eye exam around a specific medical issue, and the office manager, Shellie Cutler, ho-hummed on the phone and said she had no idea and that I'd have to contact my insurance. My insurance company, of course, said I'd have to contact the office. Shellie seemed shocked I was even pressing the question. Is the North Shore is so un-used to questions about cost? Weeks later she finally provided partial information (not what I asked for but enough) and I scheduled and completed my visit. The doctor recommended follow-up visits with an "HRT" screening. I asked her in person on that but she didn't know. I followed up with email to Shellie for the cost for that. She didn't return. I had to hound her. Eventually she emailed me back and said she never checked, but would. Never received a follow-up. A year later was trying to order glasses and didn't have the script. Emailed Dr Wu's office asking about how to get the prescription. No answer. I sent another email. Finally a reply from a "Stephanie Dalinis" who said they had no record of my prescription. I sent them their own paperwork with Dr Wu's name and my name and asked for a reply. That email, and a subsequent email was ignored. Unacceptable. Will not return.

    Great doctor but his desk staff acts like all they care about is being paid. My…read more brddaughterr left very upset They wouldn't even let her keep her appointment because of an unpaid balance, which they made the mistake of billing the wrong insurance. Very snotty treatment.change to granddaughter--- spelled it wrong whoops!

    Suburban Eyes Clinic: Phillip Wu, MD - opthamalogists - Updated July 2026

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