The food here is okay, it's not suburb. I found out they charge more for toasting a sandwich. How is this possible, does this require the restaurant any money? Service wise it's okay, the staff seem in a hurry to complete orders and to get you out of the store. I never see any other customers here except to go and I really get the vibe not a lot of people dine in. As an individually owned Subway I believe this store could do better starting with not telling customers you charge for toasting, read more

Subway - Subway Clayton Road - Sandwiches Near Me - Concord, California

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Very disappointing experience. The employee who made my sandwich was rude from the start and barely put any ingredients on it. The portions were much smaller than they should have been, and when I politely asked if she could add a little more, she refused and had a bad attitude about it. I left feeling like I paid full price for half a sandwich. Customer service and portion sizes both need serious improvement. read more

I went for a spicy italian (toasted) and I got severe food poisoning. I'm pretty sure it was the yellow lettuce ‍ Never again. The lady was very nice but I don't recommend this location. read more

I ordered a BMT sandwich from the Subway app and my food was ready on time and it was made to the specifications that I requested on the app. Absolutely no complaints whatsoever with the food. The veggies tasted fresh, and my BMT sandwich was delicious. A foot long was about $11.50 as of Aug 2024. I haven't had Subway for a long time but I felt like it used to be much cheaper, but again, everything used to be cheaper, lol. But keep an eye out for deals on their app or in the mail. Parking lot was not that spacious but I had no issue during the daytime on a workday. I'd go back to this Subway store in the future. read more

Subway - Fresh veggies - Sandwiches Near Me - Concord, California

Service needs improvement. But my main complaint is the sandwiches made with stale, old bread. If you toast it gets even harder. Had to throw my sandwich away twice, what a waste of money. Place keeps saying they are under new management. No improvement they need to shut this place down if that's what they are calling improvement . I won't return, my money is gone somewhere else. read more

I gave this Subway one more chance and it disappointed me again. The Sandwhich on old stale bread, oatmeal cookies stale. It needs to get their act together. There customer support is terrible. I was standing there waiting for someone to take my order and it was more impietant to take oot the bread then to wait on me. That will be the last time I go to that subway. read more

terrible service provided at this location. super unfriendly and unprofessional staff.

Supposed to open at 8:00, employee gets there at 8:05 and tells me it will be 25 minutes before they can take orders!!! Come on people....i would have called owner who posts phone number for all, but I'm not giving them my number! (925) 209-6746 Ranbor, feel free if they answer! read more

Whoa I went straight to Yelp bc I was so impressed. If you read my reviews I have no problem pointing out bad service, bad quality or location. This in my 42 years of life is the cleanest CLEANEST Subway I have very seen! I always drove by doubting it bc I assumed it was C average bc of the shopping center location. I was wrong ! The gentleman working was very pleasant, the food fresh and the place spotless ! They have me as a new customer. read more

The only subway I go to. Polite employees and fast pace. Place is always clean too so it's a good spot to eat at and always parking.

This is the first time I had a sandwich that I had to throw away. The texture of the bread was beyond hard and rubbery. I couldn't even bite through the bread as it was so tough and rubbery. The bread was clearly old and reheated multiple times, to get to this tough texture. The employee was very sweet and friendly. I blame management for not throwing out old bread and reusing! read more

Service is horrible. Most unfriendly people (owners) skimpy in topping and even ruder when using a coupon.

Smelled nasty inside. The worker wouldn't even let me use their bathroom to wash my hands before eating so I just left. I refuse to give my hard earned money to people like that. read more

Food was good, Customer service was really nice !!! Very sweet gentleman I will be coming back!!!!

Deserves zero stars. Scratch that...deserves to be shut down and owners sent packing. This Subway is beyond trash. Refuses to accept coupons and then the lady gets rude when asked, "Why not." Way to many options out there to take grief from some some smart-ass lady who didn't want to get off her phone. read more

My sandwich was very good! I appreciate the service! Thank you soooooooooo muchhhhhhh!

This place is horrible. They have a person who works in the evening and she refuses to get off her phone. She will take your order when it's convenient for her, When she does she continues her conversation to whomever she is speaking on the phone. She is rude and impolite. She acts as if she is doing you a favor by helping you, rather than I'm a customer helping to pay her wages. In addition, the "temporary" hours are not being adhered to at all. Suppose to be open until 8 PM. Sometimes they are there most times gone by 7PM. I would steer clear of this place. read more

Food was good. Service was great. Gentleman was very helpful. Mobile order went smooth

Absolutely delish food. It's very fresh and the employees are very nice. Guri helped us at the counter and was very helpful and fast with our order. read more

Very good customer service nice people well-made lots of options amazing food just amazing

Extremely rude service tonight - not sure if it's the owner there but she didn't understand what we wanted and I wanted to add a sandwich at the end and I was told "I have other customers" and gave me a tremendous amount of attitude. For these stores that are individually owned, it is not good practice to treat your customers like garbage. If the lady is the owner, hey, sounds like that is how you like to run your business and you won't get repeat customers. If she is not the owner, I highly recommend to the owner that you hire other help. read more

I did a survery on Tuesday and I got an email back for a free 20 oz soda or 2 free cookies. I go into the restaurant and the 2 employees that helped me the other day were so DISRESPECTFUL, they don't have good customer service, they argue with the customers when the customers are right. Today I go in to the restaurant and here are the same 2 employees and they are being DISRESPECTFUL to me again, won't accept a coupon that has been sent to my phone from the manager.The manager sent me an email back saying that he would talk to his employees about being RESPECTFUL and RESPONSIBILITY for their actions and how they talk to customers. The female and male employees are so RUDE. This is the 3rd time I have had problems with this Subway. I'm planning on talking to the headquarters about all of this nonsense with these employees and the manager not doing anything about it. read more

Very rude female on the counter. Saw me walk in and didn't acknowledge my presence due to her being busy on her cell phone. Waited and waited and asked of they were open (2 pm) and didn't get any response. She just ignored me and continued with her phone call. read more

The customer service at this place is horrible. I wouldnt take my dog here. I ask the lady to put mayo and mustard on my break she puts a ton of lettuce, I repeated myself and she gets frustrated that she is not confirming or paying attention to what I am saying. She 'corrects' it by sloppily squirting a ton of Mayo on one side and none on the other 6inchs of the sandwich. I ask her if she put Mayo on the other side because she now has lettuce everywhere she says "no". I tell her F it, I dont want it, and she begins to talk over me, never apologized for screwing up anything. Needless to say we got into a screaming match an food I left. I will never ever step foot in this place, rude and very unprofessional. read more

We just stopped in for a quick lunch with my daughter driving in from out of town and had a great experience. Very friendly service and yummy, fresh food! We'd be in again if back through Clayton. read more

Subway - little cheesesteak slider - Sandwiches Near Me - Concord, California

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Terrible service. Ordered food to be made at 5pm was told it was ready at 2:30pm and it was my fault. Got to the store for curbside pickup, told they don't provide curbside pickup (it was an option in their site). Again told it was my fault. Will not be returning. read more

We did a door dash pick up because we were starving. Incredibly disappointed because it seems like someone dumped an entire bottle of mustard in my sandwich to hide the fact they accidentally put Mayo in it. The wrapper was soaked in mustard and continued to drip out of the sandwich. Couldn't eat more than a few bites of it because it was like drinking mustard. Also the cheese was wrong. Will never return to this subway again. read more

It's a Subway. I don't understand the bacon situation...I'll never pay for it again. And I don't like their bread. But it's decently priced and very close to my home. I was behind a TOTAL JERK in line who treated the staff like slaves, and I was really impressed with how kind and patient they were with him. But overall....meh. read more

Subway - a man in a red shirt preparing food - Sandwiches Near Me - Concord, California

The lady that works there is rude and she doesn't say hello and thank you when you make a purchase. She also put too much spinach in my sandwich! Vahaan kaam karane vaalee mahila asabhy hai aur jab aap khareedaaree karatee hain to vah namaste aur dhanyavaad nahin kahatee hai. usane mere saindavich mein bahut adhik paalak daala! read more

Sucks service is sucks two Indian women talking to rude. There knifes cannot cut a paper because it will not gonna cut again then she rips my sandwich with her fingers nasty rude. read more

Today I purchased two sandwiches and the "owner" was arguing with customers in front of me. I simply expressed that it was rude and she said " shut up bitch don't come back to my store." read more

WORST SUBWAY EVER! Customer Service Is Horrible . Lady Is So Rude , Dont Give you Enough On Your Sandwich just Overall The Worst Subway Out

Strange things are afoot at this Subway on Clayton. Seriously, I have never had a more bizarre experience anywhere like I did tonight. Everyone, from the customers to the employees, were all just very... off. Let's start with Maria, our sandwich artist for the evening. About as much personality as a door, she seemed to be confused by everything. Someone asked her what kind of cheese they had, she asked them "What?", at least three times. Someone comes in to specifically order just two medium drinks. She holds up both a medium cup and a large cup asking the guy which one. He repeats his request. "I would like a medium cup." She then holds up a medium and a small cup, again with a confused look upon her face. When she made my sandwich she was 1. Very slow, and 2. very skimpy on the ingredients. On my tuna sandwich I would actually like to taste... the tuna. I'm not being picky, or being a snob, I just find it very comical that these kind of things happened. I really hope this location can get out of the Twilight Zone and come back to earth because I do love Subway in general. read more

First visit to this certain Subway. Got a 6 inch turkey with cheese and all fixing's except tomatoes. Sandwich was made in adequate time and tasted great. The maker of my sandwich never greeted me, asked me what i wanted on my sandwich like 4 times and every time I stated 'everything except tomatoes'. I mean c'mon, pay attention! It wasn't busy at all. Not sure if she was on this planet or what but when she rang me up it was like she was looking straight through me???? Like other posts have stated, service it hit or miss. I ate there and place seemed clean. Small place where everyone would be able to hear your convo. read more

Updated review.. So I came in on a quick lunch break and a mother and her 4 boys ahead of me and only 2 employees **Yikes but understandable bc I have children too** **Patiently waiting for a good 20 minutes before I was helped but I wasn't upset or frustrated bc the mother kept appologizing for taking so long and the workers were working as fast they could to get their orders done; hence 6 footlongs and all toasted** When it was all said and done, I was able to grab my Italian BMT; Italian Herbs and Cheese footlong with black forest ham, pepperoni, salami, provolone cheese (toasted pls) then added lettuce, tomatoes, mayo, extra cucumbers, jalepenos and black pepper. **YUMMY** FYI: - Small parking lot and a few of the front parkings have a 20 minute time limit. - Clean establishment; gloves are used when making each sandwich and with a new customer, comes with new gloves. - Tables/Chairs available to dine in. - Fresh baked goodies available; muffins, brownies and cookies. - Don't forget to try their soups! (Brocolli Cheese or Chicken Noodle) read more

Subway - Have you tried their new sauce?? It's SPICY!! - Sandwiches Near Me - Concord, California

What kind of Subway doesn't have 3 types of the breads in stock? Also, they make sandwiches really poorly here. I have been to subways all over and every time I come here they do it in their own unique and half a$$ed way. I am no longer returning to this location. If only 0 stars was a rating option. read more

Food is the same as all the Subways, obviously, but these gals that work in there make your sandwich a mess! Everything is thrown on there, younask them to fix it, they say nothing, but do. Their avocados were DISGUSTING looking. Maybe not the season? But I asked them to cut open a new one. Seriously the one that was halved in the window was as brown as the core. Gross. Definitely won't go back to this place. read more

Worst customer service I've ever encountered today. Came in for egg white turkey on foot long. The lady was very rude and stated she had multiple online orders before she could serve me. I then began to wait 10 minutes to find out they were out of eggs for a breakfast sandwich. No apology or anything. I will definitely not be coming back and whenever I order for my business, will make sure to choose an alternate location. read more

These this is a scam. they do not take their coupon that they provide.Very rude people.

I cannot stress enough on how this is the worst subway I have ever been to. The workers are slow and incompetent. They have no courtesy for their customers time whatsoever. They all work at a sloths pace which is very disturbing for a sandwich shop . I have never been so frustrated with a "fast food" chain until I visited this place . If you have another option I'd chose it . Mr pickles isn't far away by the way and their customer service and service in general is 100% better . The extra money you spend their will be worth it rather than dealing with the incompetence at Subway. read more