Upon entering this Subway I noticed how clean it was, when ordering sandwiches, there's where the issues were. Right away The sandwich maker started rattling off things they were out of, basic sandwich elements like black pepper, green peppers, onions, olives and no pepper jack cheese. From my experience, the store manager would be notified about shortages and these items would be gotten locally in the mean time until the distributors showed up with there own supply. There answer to the problem is well we're out, tough luck. You get a subpar sandwich. This took place early in the evening on a Monday night, around 7:00. These sandwich ingredients are important to running this business successfully, I doubt I'll be returning to this location. read more

They do not answer their phone. Sat and waited for 10 mins, eventually gave up. Wound not recommend.

WORKERS HAVE A SENSE OF URGENCY! Store is under staffed. Workers should be timed. Leaning over food is unacceptable. read more

07-23-2024 Not bad for a rest stop. The restrooms where clean. The dining area was clean. Our food was good. The only hiccup was it seems the employees really didn't communicate with each other. From ordering to making to purchasing seemed awkward for us. Maybe they are a new team since there is a sign saying under new management. This place seemed busy. I hope they get their stuff in order... I like Subways. read more

YALL PMO SO MUCH. the bacon always cold af like warm it up???? yall rude ash. if you don't know how to be a proper kind human don't work in food. it's already stressful why make it harder??? grow tf up. read more

fuck this place ya'll are a piece of shit company and don't work well around other peoples schedules. I worked here for a very long time and was a very good worker just to get fired because of school and sports. read more

First of all, I can say the veges are fresh... but they were out of green peppers, so the Philly beef only had onions. I tried to order one of their new wraps. I just had one 2 weeks ago at another store. It was delicious. But guess what, the employee behind the counter told me. They are no longer carrying the big tortilla wraps instead, they are using flat bread! They put the filling on the short end and roll it the long length.. so you end up with a wrap that is mostly flat bread, and maybe the length of a 6" sandwich. Then they charge the wrap price, which us as much as a 12" sandwich. No, thank you!! read more

The Cottage Grove Subway always offer digital coupons. They never accept them. The coupons aren't able to be loaded Therefore, cannot be redeemed. The clerks are nice. It always take at least 30min longer for the order to be processed. From start to finish the order is typically 30 min late. A recent visit was the same. We ordered and the app stated that they were finished making the sandwiches, when in reality they had not even started making the sandwiches. So why offer online service if what is stated is always wrong. read more

I gotta stop coming here. They were out of ingredients and when they ask you what you want they don't listen. So you repeat yourself like 5 times. The customer service here is suspect and there was a manager at a table surfing thru instagram on her phone while one person who is not remotely in a hurry is serving a like of 4-5 customers... it's bad EVERY TIME I'm there... I just gotta stop going here but no other sandwich place nearby. This place is only busy cuz it's off the freeway and travelers don't know how bad the service is. read more

Honestly not really a review, more of an eye opener for everyone wondering why every employee in this store looks miserable. This store has got to be run by the worst, cheapest, most out of touch franchisee this part of the pacific northwest. Not only does he have unrealistic expectations from his employees, but he constantly will also prioritize profits over the safety of his employees. Constantly, highschoolers are closing by themselves, even when incidents where CGPD has had to be called have occurred, and he refuses to have the lobby close, when every single other restaurant in the area closes the lobby at least an hour or two after close. Do you want to know how many General Managers, Assistant Managers, and Operations specialists (run multiple stores) have quit from this store alone in the last year and a half because of his out of touch expectations? At least twelve, that I can remember. The people there are constantly not getting their raises that they're promised, good employees are punished by getting more work dumped on them for no extra pay at all. I could go on and on but this is only scratching the surface. read more

Came in at 11:50 they close at 12 worker there refused to serve me this is stupid if they close at 12 then they should serve up until then

Loo Do yourself a favor and stop at the Subway? In Cottage Grove right off the freeway best sandwiches. Best customer service shout out to cadence.. read more

Bad service, took 15 min in drive thru and completely messed up order. They stood and talked and waited 5 min to start making sandwich with no one in the restraunt. read more

I commute pretty frequently between Medford and Portland and this is always my halfway lunch spot. They're definitely always busy but the staff are super friendly and working hard to get customers in and out as quick as possible. Most of the bad reviews for this place seem like they're from people who've never worked customer service. My sandwich is always great, and the atmosphere is better than other subways I've been to. read more

Ordered 1 sandwich 30 minutes ahead of time and was told by the teenager working the counter they are going to have to begin working on it had my dog with me too after he said that he started playing with the change in the cash register until he left for the end of his shift and then the other teenagers working there were chatting with there friends and made their sandwiches before mine when they just showed up, the girl making my sandwich gave up halfway thru and went in the back while there was one worker talking to his friends making there sandwich before mine also got some attitude when I told him I've been waiting a long time maybe you should put at-least one experienced person in there to manage it instead of letting a bunch of snotty teenagers run a subway what's the point of telling me to show up for pickup when the sandwich hasn't even been started. The sandwich was mid read more

Worst Subway I've been to. Outrageous waits, rude staff, gum covered seats. Will never return to this location. Constantly disappointing.

Always a great experience when I order from this location. Super friendly staff too which is a plus. The manager, Jack, is doing a great job running this place! read more

I used their drive thru option the other day and my sandwich was really great, they made it just the way I asked for it. And of course you can't forget the delicious cookies read more

I ordered a Spicy Italian sandwich with bacon on it and came to pick up my order and it came with no bacon. I called to see what could be done as I had no time to go back since I was on my lunch and the employee told me my bacon was in the microwave and then cut me off and said "what do you want me to do about it" when I told her I couldn't return today. Very unprofessional employees as they can't even answer the phone without an attitude? ALSO when I went in to get my sandwich there was a vape on the sandwich station and this blonde girl was talking to her phone and ignoring me. All around, awful service. read more

Worst deli sandwich ever!!!! Deli employee had no idea what he was doing. My hot sandwich was cold. Menu said it was a panini but they don't have a panini press. They just stuck it in an oven and toasted the top layer of bread and called it a panini. They only covered about half the bread with meat and cheese and the rest was just plain bread. Had to throw most of it away because it was so horrible. Note to self...don't go to Safeway delis. read more