Employees are badly trained. They refused to give me what I paid for online. They tried to give me the cheaper item when on the recipe, it says what I paid for. Basically they stole my money cuz I did not walk out with my purchased food items. Even worse I went online to let subway know what was going on and they ignored me even after I filed my complaint. No wonder locations are closing down. read more

Subway - When you order the fountain drink, it will say fountain drink. It won't tell you what the drink is. - Sandwiches Near Me - Hayward, California

I normally would not leave a review but everytime I Uber Eats or DoorDash from this subway things are forgotten in my order. This is not even over exaggerating this is the 4th time where items are missing. read more

Unfortunately I had to pick a star. Or I would never! Order thru the app and my entire order was wrong. When clearly stated on the receipt what I had ordered. Called the store and when I told them my order was wrong. She hung up on me. Unnecessary where is customer service. I asked for manger and she told me Sunday. Oh ok, my children were dissatisfied and didn't even the sandwich. I felt bad because they were hungry! The worst subway I have ever visited. The only reason I went there is because the subway by my house is in transition because it was bought by a new owner. Very rude and unethical! Does the owner of this subway even care!!! read more

Fucking HORRIBLE! I promise you I will never order from this Subway EVER AGAIN. First, there's only one lady behind the counter and she's so into her phone that she doesn't hear us come in or grab chips. It took a good minute before she looked up from her phone and saw us standing there. Second, there's only was only ONE other person in line who seemed to not be in any rush, but boy was this lady in a rush. Started with my sandwich, then asked my dad what he wanted. Began putting the meats on both sandwiches. Once done, she put my sandwich in the oven. Then proceeded to put the veggies on the other two sandwiches. All while the oven was beeping. It wasn't till the 4th reminder that she finally took my sandwich out BURNT. Third, after my dad let her know I didn't want the sandwich, she said nothing. Didn't offer to make a new one. Didn't say sorry. Didn't ask why. Just rang my dad up and threw my sandwich away. Like, WTF!?? As an employee, I would think she'd rather make great sandwiches and let others wait a few minutes. Instead of rushing thru just to get thru an already short line and fucking up sandwiches. I walked out with no sandwich. And will never, like I said before, order there again. read more

Went to subway on 7/26. Every weekday we stop by to get a 12" subway. The ladies working there are so amazing, very nice, and friendly. I have a 3 year old and a 4 year old they love to talk to the ladies there. Everything there is amazing except for today we went there and omg it was so hot, the AC was not working. My daughters were sweating and they were so hot. I could not believe that the manager from that place have these amazing people working under this conditions. That's my only complaint. This place other wise is amazing. read more

I'm giving 5 stars to the lady's working there! As for the store, it's so hot I don't know how them poor lady can work in that place! It's been in the 80s all week and when you go to subway you think of a fresh cold place I hated being In There cuz it was like an oven. It makes you not want a sandwich but the lady's hot and all was so nice and made my sandwich fast to get me out. I pray the manager sees this if he happens to read this, Dude turn on your ac stop being cheap it's going to have you loss customers!!! read more

Definitely a strong 4. It's Subway. Ordered a club sandwich and it was good. Had been craving a simile sandwich and had not been to Subway in years since there are so many other great places. However, it was late and this one by my house was open. The place is clean. The lady behind the counter was nice, but not overwhelmingly nice you expect in many places. I got what I came for and the sandwich was delicious! No complaints. I'd come back. read more

Worst subway witching 30 miles, and there are tons of subways in the east bay . Today is there second time, and the attitude of the servers is horrible, they make you feel like you're not paying for the food and that you're in a jail. It's horrible, I don't know how they are still in business. This is what happens when a name is sold out as a franchise and some owners decide to throw the name into the dumpster. it's always a bad experience. The sandwiches are not made correctly, they are super stingy when they add ingredients , specially the meat. It's a miserable things to do, to charge so much for so little: Cons: they won't honor coupons, they are rude and thinks it's ok to do so, they treat you like a convict in a jail. Today I paid $13 for a freaking sandwich, a plain A$$ meat lacking sandwich. All I really got was bread and lettuce. At most this is worth $2 and I could have made me a better sandwich at home in a few minutes. read more

Definitely one of the Best Subway Location in this area, bread is fresh, portions are just right. I highly recommend this Subway.

Preferred sandwiches online here to take to a park for a picnic. This was the first subway along our route to the park that accepted an online coupon for a buy one foot long, get one free. Firstly, the online ordering system has a last name field that requires a minimum of three letters. My last name is only two letters long, so this caused some confusion. I had to put in a wrong name in order to put in the order at all. Second, one of the two sandwiches ordered was missing several ingredients, which basically resulted in a sandwich containing chicken swimming in ranch dressing (ignoring the "light on sauce" instruction too) on plain bread, nothing else, and was really quite disgusting. Thirdly, the second sandwich ordered, though made according to instruction, did not taste very good. The chicken was rubbery but also overly soft, it seemed barely toasted at all, and even with extra cucumbers there weren't many. I occasionally go to subway over quiznos because they have more vegetable options, so for them to skimp so much on the vegetables makes me wonder why I bother any more. Maybe it's my own fault for ordering something other than the one thing I've enjoyed at subway in the past (tuna on rosemary bread) but I just had one of those last week from a different location and felt like trying something new. Guess I expected better. read more

Outrageous prices set by owner. 17 for a steak and cheese no extras that's 3-4 dollars more than any other Sunday in the state. I'll never come here again read more

Just had a foot long turkey breast from here that really hit the spot. The restaurant is clean and all the ingredients are as good as you can get from a subway. read more

Cheap owner doesn't allow use of promotional codes, even if you bring in the coupons that get sent to your house.

I ordered on line, a simple roast beef sandwich which they got totally wrong. I specifically requested no cucumbers and that is all I got. I requested lettuce, tomatoes red onions yellow peppers olives and no cucumbers and all I got when I got home was cucumbers. I don't have time to take this garbage back. What you people don't read??? give me a refund!!! read more

Subway - Sandwiches Near Me - Hayward, California

They charged me for double meat and I realized when I got home that it was not!!!!!! The owner was too busy giving free cookies to babies rather than ensuring that customers are getting what they pay for! This is not it!!! Will not go back! read more

Subway - a person holding a sandwich in a wrapper - Sandwiches Near Me - Hayward, California

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Do not order online from this location!! The employees don't know how to read the comments such as Please Cut in Half, or Do not Toast. They also don't pay attention to what you do and don't want on your sandwich. They will put whatever they want on the sandwich. It may be fine if you order in person and can watch what they are doing. read more

Sandwiches are standard and service is friendly. Some concerns when they don't help enforce social distancing and sometimes not wearing their masks properly (not covering nose), but generally good. read more

Dude names "Honey" on his badge was not sweet like honey. LOL He seemed like he didn't want to be there. Throwing the cold cuts and cheese on the bread, throwing the sandwich in the toaster over, throwing the toasted sandwich on the counter, and throwing the rest of the condiments on the sandwich. Really? Then asked without making eye contact with me, "anything else?" They don't even have all the condiments that I like, spinach is one of them. Not coming back here. RUDE SERVICE! read more

DO NOT EAT HERE..I know five people so far that have gotten food poisoning at separate times 2 weeks apart!!!!!!

This is the best Subway I have been to. The employees are kind and efficient and they take great care to make this sandwiches that they sell. I'm usually in this store about once a week and have been for years. The team members work together well and I am glad for the managers good taste with hiring competent, caring and loyal employees. read more

didn't appreciate the fact that they tried to overcharge me on regular price soup while they have a nightly soup promotion special price if you purchase a 12 inch sub which I did. They even had a sign posted with the special. No apology just a oops, oh well. I understand the employees may work for minimum wage but at least acknowledge the error. No beuno attitude. read more

Great customer service! The lady that made our wraps was so nice and put a lot of love into them! I'd recommend anyone that's hungry around noon time to come by and have the lady with the accent make your sandwich. read more

I forget to check in sometimes, but I come here pretty frequently because it's on my commute home. You may be wondering, 5 stars for a subway? Porque? Subway is subway, other than degree of freshness every now and then you get what you expect almost every time. However, I must say that this is the best one I've been to thus far. The employees are super nice and make your sandwiches fast and efficiently. Even if the line is long around lunch or in the evening, it goes by pretty quickly. Subway is my sandwich chain of choice when I'm in a hurry, and I've never been to one with such great employees and service. It actually took me by surprise, I thought perhaps it was just the first couple times I came in, but it's every [darn] time. The place is always clean and tidy too, and there's always a decent amount of parking since it's a huge complex. Gotta give props to places with exceptional service, especially places you wouldn't expect like a subway chain. read more

I've gone to this subway maybe two or three times since moving to Union City. You see, I'm not a huge sandwich fan, but more importantly, for me to like a sandwich and crave it, it has to be made to perfection! But when I've gone to this Subway, that wasn't the case. One time when I went, the man working there seemed so miserable. I don't know if he is working there because it's a family business or something, but it was obvious he wasn't worried about losing his job. He spoke very softly, difficult to hear, and then was really odd and slow with everything. It's hard to explain, but the guy behind me in line got pretty fed up with him and was almost raising his voice when telling him the order. I didn't really blame him because I felt a little frustrated with him as well. The sandwich that time was just "okay." There's just a certain way people make it, I don't know if it's with the way they put the ingredients in, or the freshness of the bread, but sometimes it's perfection and sometimes it's just "bleh." Anyway, I went another time and the experience was definitely better. It was a lady working and she seemed personally invested in making sure we were satisfied, so I don't know if she is the owner or part of the family that owns it, possibly? One thing that did kind of rub me the wrong way was they charge you 10 cents for those really cheap, paper, skinny and long bags they put the sandwiches in!! I only caught it because there was some confusion with the order and I was checking the receipt because of that. I know that now a days California is charging for bags at stores and whatnot, but usually they will ask you first because charging you! This place will give you the bag, just like any other Subway, not asking, "would you like a bag?" first and then charge you for it! I was so shocked. I don't think other places do that. For example, the sandwich place I like the most in Quiznos, and they never charge you for their bags. At the end of the day, not super impressed with this Subway, and there are many others around, that if I felt like Subway, I might try a different location to see if the experience is any better. read more

This is one of my favorite subway location. The employees are very nice and friendly. They are pretty fast at making sandwiches. The location is kept clean and tidy. read more

We like to come here after tae kwon do my husband comes here with our other daughter after softball practice or everyone here is very nice except for a new person but I will give her a break since she is new and does not know about customer service when I brought it to the attention of the manager she was very understanding and apologize for her new workers behavior that's what I call excellent customer service they always have a smile and the remember my family and our orders read more

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Worst Subway experience EVER!!! Came here for a quick bite and wanted to keep it low carb but didn't want a salad. So I asked for the Philly cheesesteak in a bowl and apparently that would be a salad and they would need to charge me $2 more for it. I said I didn't want a salad, just the sandwhich filling and the two idiot female employees looked at each other and rolled their eyes to one another. They pretty much told me it's a sandwhich or a salad. Long story short, inleft without ordering anything because they were extremely rude. They obviously don't know what customer service is and they have no clue on how to personalize it. I hope their franchise owner sees this so he/she/they know how unsatisfactory the customer service is. Those employees should be mopping bathrooms floors and cleaning toilets if they don't like providing customer service. Never coming back here again! You shouldn't either. read more

Very rude employees. You can come see for yourself. Tried to use the restroom to wash my hands before eating. Immediately was told the restrooms are for customers. I love eating at Subway but I won't be returning back to this location. read more

The lady in front of me ordered a foot long and asked the younger employee to put it into two separate bags, she did. When I asked the same to the older employee, she had that rude expression in her face and said "we don't do that here". I was told she's always been rude. Is she the owner? read more

This place is the worst! I was in here with my family for a whole hour snd as soon as we leave my two year old need to use the bathroom so I go from the parking lot back into the restaurant and the girl behind the counter says the bathroom is broken. AS I WALK OUT, I hear her say to another costumer that the restroom is for customers only. I turn around and tell the girl I've been here for a f*cking hour and I show her the receipt and ask her if I can use the f*cking bathroom. She says they just used chemicals in it whatever. I take my baby to the bathroom abd its perfectly fine. That girl needs to check herself. Doesn't care about customers, clearly isn't observant to who is even in the place. read more

Worst absolute worst breakfast sandwich Ive ever had. One star is being generous. Dont ever order one your stomach deserves anything but.

This Subway is in Fairway Park shopping center. I like it because it's clean and the service is fast when it's busy at lunch time. A major plus that they have spinach to put on my sandwich instead of always having iceburg lettuce. If you ask for extras of a topping they gladly add more. read more

Absolutely terrible . Incompetent employees who just throw sandwhiches together and look at you with blank stares when you get upset at the fact that they just drowned your sandwhich with sauce , as in i cant see the topping on my sandwhich anymore because theres so much sauce . Pure lack of care ,pure lack of effort . read more

I love how conveniently located this Subway is it's right in the shopping center so when I take my daughter shopping I can just grab us some lunch or dinner and go. What I like most about this Subway is there spinach is never old and withered like other Subway's that I have been to. I always order the turkey with a lot of spinach and hot peppers weird combo but it is really good. read more

This is the BEST Subway!!! Girls are super nice, and not afraid to give you a good amount of meat. Shout out to Dana, Farzana, And Ravi!!! Love y'all!!! read more

This is by far my favorite subway the people here know what there doing great customer service you wouldn't think that making a sandwich is that hard to do but after eating at other subways this continues to be my favorite read more

I mean it's Subway, there are essentially no rules. You can literally have it your way (if all the ingredients you want are available... which at this location it usually is.) I love this location because even when they're busy, they still move pretty fast. I'm never in there for more than 10mins unless they're dealing with a difficult customer but even then, the service is fast and great. It's my best option for when I want to eat something before work when I'm already running late. read more

love this place a lot they already know my name and sometimes already have my food ready to go! by just a touch of my cell phone. there fast and can go threw a line pretty quickly so if you see a long line don't sweat it they'll get to you quickly. the customer service is great the place is well kept up and very very clean. read more

Subway - Sandwiches Near Me - Hayward, California

Foods ok, like always with subway. Just maybe don't make that poor girl work alone during busy times like right now???

Sent my husband in w/a written list of sandwiches my family wanted. 1st thing they only had 1 footlong white bread, 0 of sour dough bread, & 0 avocado but had guacamole instead (not the same) we needed 3 white foot long breads, 1sour dough & 1-sandwiches needed avocado on a veggie sandwich. On my list I wanted a white footlong turkey breast sandwich which consist of turkey COLD cut meat, the person making the sandwich made a oven roasted CHICKEN sandwich. It was suppose to be a cold not heated sandwich & I got charged on my receipt for a Turkey sub. I will not eat at this Subway ever again due to an incompetent employee who can't make a sandwich the way a person wants it. This isn't the 1st time my order has been wrong nor the 2nd, so 3 strikes & your OUT!!! Why can't you go to grocery outlet & at least buy avocado for your sandwiches? It's in your same shopping complex. Hmmmm now I know why your only a 3 star. NEVER AGAIN, this has nothing to do w/Covid but only incompetence. read more