If you haven't been to the subway at 19211 Westlake Houston, then you are missing out. Normally I get the same subway sandwich each time I go to any subway. Ian, the young man who made my sandwich suggested I try something new. He suggested the BMT, which happens to be a salami and ham-based sandwich. I officially have a new sandwich and a new subway. I also discovered that this subway has breakfast subs, which not every subway does. This excited me even more so. After having eaten my subway sandwich, I am grateful to this young man for introducing a new sandwich to me. If you live in Atascocita or even as far as Katy Texas, take a drive to this subway and thank you Ian for introducing me to something new. read more

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Hello, I placed my order online using the reward buy a footlong get free nachos! I had difficulty placing the order online and I never received an order number. It was stuck at your order is processing. This caused me to think that my order wasn't placed at the store. I tried calling the store but no one answered smh. When I got there it was a full staff so there was no reason for the phone to ring and go to voicemail. Food: the tuna flatbread was ok but the chicken nachos were very delicious. Especially since they were like $7 with extra meat and guacamole. The coupon discounted $5 for regular priced nachos without extra meat and guacamole. Y'all better go try them! read more

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Thursday, October 9, 2025 I just experienced the worst customer service here at this location. I placed a pickup order to go. When I picked up the order and arrived home, the order was unsatisfactory. When I called the store back, I reached Ari. When I spoke with Ari, she was acting completely unprofessional, as if she didn't understand the things that I was saying to her. I had to repeat myself multiple times. To be honest, I don't think there was a language barrier. She was being intentionally difficult. She told me that there was nothing she could do and that she would give me the phone number of Edgar, who is in charge. Even when attempting to provide me with Edgar's number, she continued to be extremely difficult and speak over me while I was talking. When it came time to actually give me the number, she hung up on me. I called back and asked her if she had hung up on me, and she said yes, then hung up on me again. I called back several times, but she refused to answer the phone. I finally got through and reached a young lady named Angel. Angel claimed that she had no idea what was going on or what to do, but said Ari could give her the number to Edgar. Angel then gave me a number that wasn't even in service. Immediately after dialing the number that was out of service, I called the store back several times. Neither Angel nor Ari would answer the phone. When I initially spoke with Angel, Angel told me that Ari is the store manager. Imagine a store manager hanging up on paying customers simply because she's ignorant and unprofessional. I don't understand why Ari would tell me that she couldn't help me when, in fact, she could have. When I called back, I clearly explained that she had two options: she could either replace the items that were unsatisfactory, or she could issue a refund. Instead, she claimed that I would need to speak with Edgar in order to get that accomplished. I 100% will never go back to this location and don't recommend anyone else going to this location either. Based on the reviews, this doesn't seem to be an isolated incident -- it appears to be their standard level of customer service toward paying customers, which is unacceptable. You would think a store like Subway would be eager to provide quality customer service, given that few people even eat there anymore, and this economy. This will absolutely be my last time giving my time and money to Subway -- at any location, anywhere in the United States. This is not me being emotional; this is me choosing not to give my money to a company that disrespects me and provides both poor customer service and poor food quality. Ari is deplorable and has awful customer service. When I walked into the store to pick up my order, I had to play a game of charades just to retrieve my order. Ari asked me for my name, and I gave her my full name. I noticed that she was covering the receipt so that I couldn't see the name on the ticket and kept asking me to give my name again and to spell it out. What type of nonsense is this? I could understand this level of scrutiny if Subway were some high-end fine dining restaurant where meals cost $50 a plate, but this is Subway, for crying out loud. Just give me my order! I sure hope Ari got what she desired from hanging up on me, because not only will I be reporting this to Corporate, the Better Business Bureau (BBB), and any other outlet necessary, but I will also be getting a full refund for my order and continuing to post reviews about this experience. I truly hope the loss of money and potential customers will be worth her emotional and unprofessional decision to hang up on a customer and refuse to address a legitimate issue. read more

I never take the time to review a business, especially something like Subway. I witnessed AURY (name on hat) provide horrible service to an older gentleman that was in front of me. She was very argumentative over a piece of bacon and ended up throwing his sandwich away. I would recommend a complete staff change at this location. The entire staff is Spanish speaking and will talk about customers to each other (I know Spanish), absolutely unacceptable. When I tried to help the situation as there was an obvious language barrier she said, "I know the regular customers that are hard to deal with." read more

check your food!! The chicken salad was expired; although it looked good, it had a terrible smell!! read more

4.13.25 - Had the worst experience and service ever! The guy that was helping me, was cross-contaminating my entire order!! The food was not eatable. The service was horrible! I have already sent my concerns to Subway Corp. & Geovanny Beltran without response. read more

First time going to this location today. The young man at the counter made my son's sandwich and was really nice to him! I was surprised how well mannered he was and my son was really happy. Thanks again! read more

This is a great place to go if you want a really POOR experience at a Subway. If you'd like to go in to a restaurant where no one cares then this is the place for you. The "help" seems to be bothered by your mere presence, much less the fact that they would actually have to make a sandwich for you. So, in a few words, just don't them... read more

Many times there has been issues with the staff here. I asked if they could cut my meat balls in half and employee said oh we dont do that. Several other occasions they run out of meatballs. Walked in the other day and another customer was complaining of cold meatball sandwiches when he got home-employee said oh they been sitting out to long and they should be toasted to heat them up, and they were hesitant to replace sandwiches. Prep area was filthy, and they were scraping everything from bottom lettuce bell pepper onions fruit flies flying around read more

I had an excellent experience at this Subway. I needed a platter for a party but didn't want to use the website as it is very cumbersome. I went in the day before I needed it and an employee took my order. I picked up the order next day and the same employee (Leona) went above and beyond to provide me the platter and all veggies and cheese on side as I asked. Great customer service, friendly staff and hardworking. Rare to find these days. read more

Food was straight up dry and wasn't even TOASTED like bruh taste like I was eating sand blocks from Minecraft. Imagine eating a chicken Popsicle that's what it taste like cold and dry.Felt disrespected it was like eating a turkey sandwich from a little kids lunchBOX that his mom accidentally left in the freezer from a millennium! read more

Subway! Om nom nom nom. This is my favorite sub sandwich chain. This location is close to my home and convenient to shopping. We go here rather regularly. The dining room is a little odd, with seating kind of not practical, especially if there is more than 4 people. BUT the service is good and the sandwiches are tasty, so I definitely return over and over. If you need a quick sub or salad, swing on by. read more

Wow, I have been to a lot of Subway's store but this location on has been my worst experience yet. Who trains the workers? They are not customer focused and never-mind the tact the workers are eating while preparing food for other folks. I know young people need to learn how to work but they should consider the maturity of who is being hired. Too many other (better) sandwich shop to choose from, my family wont be back. read more

The sandwiches were good and we come here regularly. The service is usually okay but today it was terrible. Upon walking in, we were completely ignored. When we were finally spoken to by an older Latina woman, she had a terrible attitude and constantly interrupted while we were talking to the other employee about the toppings we wanted. She was very unprofessional and left us with a bad impression from now on. Also no soups were available today which was a bummer. read more

I'd give a no Star if I could. Horrible and very rude. Girl at register flipped me off. No guacamole even though its standard on Southwest sandwich. Lettuce was brown and white. My text coupon wouldn't load and the girl at the register was just awful. I asked for the manager and she said she wasn't there. I asked the girl at the register for her own name and she refused to tell it. I got camera out to take pic since she would not give her name. I took a photo of her flipping me off. read more

Still no hand soap in men's restroom,I come here once a week,I'm white the two black lady's work there did not greet me when I came into this Subway I was the only customer,floors an customer tables dirty,I order the Indian pita foot long bread, but the cesear bottle an others verry little an nasty looking,bad additude both lady's ack like they have problems working here,I don't think they like there job,I also ask for a clean knife before she cut my sandwich into she gave me a bad look,but I don't care I'm the one going to eat this $12.87 sandwich 1/2 a bag of chips.....an medium drink,they triple charge you for chicken is what the owner told me one day I saw him here,I will not be back at this unhealthy over price sanwinch joint,but don't take my word,just stop in an look around,wish Marvin Zindler was still around......3/11/19......!!! read more

this was the worst subway ive ever been to and that's saying a lot. the ingredients weren't fresh and the staff was horrible. they were cussing at each other in front of everyone and the guy taking my order barely spoke to me he just looked up read more

This is the grossest subway I have ever been to in my life. The food is old looking Everytime we've gone. The veggies are chopped horribly. The people are incredibly rude and angry. I will never go back to this subway again. We tried for about a year. It's consistently been awful. But it's close to my house. So now I will have to drive passed this subway get to subway. read more

The manager had the place very clean and was very friendly. I definetly recommend this Subway.

Food and everything good as any other place. But this lady at the counter was somewhat rude and had an attitude. No thank you for coming kind of attitude at all. More of the "I want to get out of here already go away" kind of thing. read more

These freaking Hispanic workers put one scoop of tuna on my sandwich and when I asked for more they only have me half a scoop more and charged me for a fucking deluxe. And when I asked them if I was going to get charged extra for that little scoop they caught an attitude. WHAT HAPPENED TO THE CUSTOMER IS ALWAYS RIGHT?? They were so rude. But the African American male cashier was super nice. read more

It's Subway so you know what to except as far as good choices. Good positive atmosphere. Staff is very friendly and service is fast! Only one downfall; even though doors may say closing time is 10:00 PM I recommend arriving before 9:45 as that is when the door is locked and open sign is turned off. If you arrive at 10:00 PM staff is long gone. read more

My favorite Subway!!! Staff are always cheerful and eager to please. For some reason I think their bread is consistently fresher than the Subway near my office. read more

Where to began, I have been to this location 3 times in the past year or so. the first time some young punk behind the counter was being very perverted to my daughter than verbally threatening to me. The second time I went was probably 6 months later, this time they kept messing up the sandwiches apparently not paying attention or had no clue. Tonight I tried again for the third time, she started making our sandwiches and then said you cant have them because our card machine is down. This location to say the least is pathetic. I have never been so disapointed in a resturaunt as I am with this one. Located at 19211 Lake Houston, Humble Texas . If this is a franchise the brand should be revoked but if this is an actual subway than you should be ashamed . read more

Good healthy food, doesn't always look fresh like they claim, but the food is healthier than other restaurants.

This Subways has to be the best one I've ever gotten a sub from. The staff is always very nice. The service is good and fast, especially when you have your children with you and you're in a hurry to get your food and go home to eat!! Plus the bread always seems to be soo fresh!!! read more