I really hope the franchise owner sees this review.... coming from a person who frequents all subways in Kona , I decided to go to this particular location today. First thing first, the toaster ovens both broken. Could not get my sandwich toasted. Ordered my normal turkey and bacon sub on multigrain x3 for my family. The girl who made my sandwich was piling everything in the middle of the bread instead of spreading it out. I had to ask her to please spread out the veggies . The mayo and mustard was only in the middle too. Both ends of my sandwich was dry. Also the bread was not at all fresh. I perhaps wouldn't have noticed if I got it toasted but I couldn't. The bread was terrible. You could tell it was not fresh and sitting for a while. It was so bad that I searched for mold just in case. When it came to ring me up I made one's meal so I could get a Diet Pepsi. I finished paying and went to make soda and the Diet Pepsi is out. So I tell the girl hey there is no Diet Pepsi. And than she goes yeah it's out right now. So I say well I don't need this drink now because there is no diet. She proceeds to tell me to just grab a bottled drink from the drink cooler. Which I was ok with. Ok so if the owner sees this... first please repair your toaster ovens. You need atleast 1 working. I can't imagine they both broke attach same time. Also please train your sandwich artists to make a sandwich properly. Evenly spread out the condiments and veggies please. I want every bite to taste the same. Please do better on the bread quality. Also please either disclose the soda machine is out of diet. I feel like if the diet is out it is worth mentioning since there in no other diet option besides unsweetened tea. read more

It's 315 on a Sunday and the open sign is on with the lights - but the door is locked. Not sure what's wrong is happening. Waited for about 10 mins in case someone stepped out but no change. Bummers read more

Tonight was by far THE BEST service we have ever had at this Subway! They had to be NEW owners or something! I mean seriously! Big Hot Pastrami sandwich did NOT disappoint tonight!! Mahalo!! read more

Subway - Kona Subway near Pine Trees - Sandwiches Near Me - Kailua-kona, Hawaii

Ordered a large sandwich and asked for the two halves to be wrapped separately so I could eat half now and half later. Was told I'd have to pay for two sandwiches. Then I was told I had to buy a bag to put it in. This place is just nickle/diming you. read more

shop advertised on the app as participating in the flbogo offer. after arriving, when you ask to pick up the store cancels the order and asks you to pay full price. totally dishonest and totally disrepectful. per the employees the owner does not care! subway corporate should not support their owners lying! lies lies lies what else is subway lying about? trust that meat? i would not! read more

Tried to go in on a tuesday at 3:30 and it was closed and i went next door to the mexican place and ordered food. Its great by the way.. then today july 30 i went in and wanted a pastrami sandwich. Greated the server with a hello hows it going and no reply.. then i asked for my sandwich and then this server.. a young little girl with a attitude throws my bread around like im doing her a favor by ordering a sandwich..i think i was cutting into her phone playing time... so i didn want any more attitude so i left and went next door again to the Mexican place to get my food... i will never go back to this shit store any more to give my money to a place that charges $17 for a mid pastrami sandwich.. just save yourself the time and money and go next door to the Mexican place.. its worth it over there.. hope this place closes.. worst subway i have ever been to read more

The service was so unprofessional I know I had ordered a lot of sandwiches (9) but the lady working said hi how can I help you I said i ordered online just picking up she then tells me oh your the 30 sandwiches order online you can't be doing that during lunchtime I said I didn't order 30 sandwiches and I was just going by the app. I was the one that was late to getting the sandwiches she never even made yet.so now I'm waiting another 20-25 min on top of the time I've been already waiting what frustrates me is that she was just rude I'm sorry your day isn't going well maybe they should have 2 people there not just her read more

The cookie was soggy, tasted like it was heated up not fresh whatsoever. The service was good although the person who was making the sandwich looked very judgmental. Overall this experience was poor and I didn't enjoy it at all. Rating a 3/10 read more

DO NOT give this Subway your business. Recently bought a sub sandwich from them and within 2 hours had a SEVERE case of Salmonella bacteria poisoning. Lasted me 3 days of all the common symptoms. Really no excuse for this and tainted food ingredients. This place should be closed down for health violations. read more

Walked in to an empty restaurant and greeted the server, no response just an audible sigh. Told her what I wanted, no response. She then asked, I repeated, she asked I repeated and then I got an "ugh aih aih aih" she then asked how long I said footlong, she asked again irritated; how long, I repeated myself. Refused to ring me up, called someone from the back to. Service was dismal, I'll never come here again. read more

This review is for Subway in general, not just this location. This is just the location my mother said she went to (I refuse to set foot in any Subway even now, 4 years after my previous experience). No more tortillas for wraps, now you have to get flatbread instead which has like 3x the carbs. I'm keto, and they removed literally their only keto-friendly option for sandwiches. Now it's either load up on carbs or load up on carbs. Oh sure, I can still get a keto-friendly salad, but I get the wraps because they're sandwiches and I don't like a ton of veggies in them. If I wanted a salad, I'd stay home, save the money, and, wait for it, have a damn salad at home. Something I noticed when I looked at my mother's receipt: THERE'S NO SURVEY ANYMORE! I guess Subway corporate doesn't care about their customers anymore. Cool. Guess you don't care about money, either. I absolutely refused to go back before just on general principle, now I refuse to go back based on general principle AND the fact that you no longer have anything on your menu that I'm even remotely interested in unless I want a ton of carbs. Smart though, carbs make you want to eat more and apparently they want to fatten people up now instead of helping them lose weight. No thank you. Play stupid games, Subway, win stupid prizes. read more

I would give my Pastrami sandwich a 5 because it was big and tasted good. But, the ladies could take a class on customer service. The skinnier gal who made my sandwich was so rushed that she didn't cut the bread evenly. Most of the meat was on one side leaving 1/3 of the bread bare. When I was asking her to spread the meat out evenly, she ignored me and put right into the toaster so she could help the one guy who just came in after me. When I asked the second lady who took it out of the oven to do it, she sarcastically stated the sandwich was too hot for her to do it. Really, just say ok and do it. No need to be so rude! I feel like they don't like to deal with customers and just want to get us out quickly. read more

The 2 employees there have no clue how to deliver even decent customer service. There was a family eating and ordering their sandwiches. The entire time they were ordering the employee was giving them nasty looks and being rude. Every time she messes up their order she would make rude and sarcastic marks when kindly corrected. She then proceeds to ask rude questions and when the family called out her behavior they threatened to kick them off the premises by calling the police and created a huge scene with rude remarks. Absolutely disgusting behavior from the employees read more

Great sandwich place. Unfortunately, the darker gal/no rings/black shoes, about 5' tall with hair in a bun had cell phone on sandwich making counter. Texting...the grabbed gloves touching her contaminated fingers on the fingers of the gloves she grabbed...made 4 sandwiches, touching the gloved fingers inside the sandwich to roll it up. So grossed out. Great during pandemic! I knows this sh## goes on but I dont want to see it. TRAIN YOUR STAFF ON HOW TO NOT SPREAD GERMS AND WASH THEIR HANDS BEFORE STARTING FOOD PREP DOESN'T MATTER SANDWICH IS GOOD IF YOU ARE TOUCHING YOUR DIRTY CELL PHONE!!! read more

i feel so bad for the workers i can tell they're overworked. i will never forget the time last week that i ordered a meatball marinara and they forgot the meatballs , and when they started wrapping up the sandwich with just cheese and marinara i said i want meatballs and they looked at me crazy. core memory. and the time my boyfriend said ham and the lady grabbed the veggie thing HAHA. no idea what's going on here read more

Just got thrown out of this Subway because I asked the manager, who was standing there counting tip money (and pocketing some of it) if she could help serve customers instead. She asked me to leave at that point. Asked for the owner's name and that really got me in hot water as she then threatened to call the police. read more

Only one employee working. No customers in the place. He asked if we had a phone order we said no so he said wait. So we did. Looks like he was starting a phone order. But never said a word. Never made eye contact. Short local guy. And yes we are local too. A simple, "I have to make this phone order first then I can help you" would be enough for us to cruise until he was done. But clearly he wanted us to get irritated enough to just leave. And it worked. Lost an easy order, and an easy tip. And hurt the business that employees you moron. And It was dead in there keep it up and you won't have to worry about helping customers your workplace won't stay in business long with workers like yourself... Dumbass read more

It's cool that that you can have a good delicious meal option here at Subway before departing for your flight out of Kona international airport. It just so happens that there's a gasoline station next door to refuel your rental car too before heading to the airport. I guess they do brisk business here by being so close to the airport. I've been coming to this Subway for a while now, ever since I had started to come to Kona to run a marathon or a half on the island since 2008. It was cool, since they are close enough to the airport, you can get a sub to go cheaply instead of being at the airport and pay more. Subway is internationally known for healthy eating through the decades since early 1990's. On this last trip to this Subway location in January 2020, my group of friends came to gas up the rental car and I ended up here at Subway to get a footlong spicy Italian sub. I got the sub on the Italian herbs and cheese bread, which is usually a favorite of mine with mozzarella cheese (when available) and all of the vegetables (minus the jalapenos). On this trip to Subway, I had discovered the newest cookie that they had: the double chocolate cookie with the cherry drizzle on it. I had to try it, so I got 3 of them. I know some Subway franchises make it really soft and gooey, while others make it a bit tougher, but edible. I love it when its soft and gooey. At this location, it was definitely soft and delicious! The service here is much like any Subway restaurant anywhere. Just order what you want and pay. You're out of there within 10 minutes, unless there's a line. That's how it went with me at this past visit in January 2020. The overall experience here at this Subway restaurant near the Kona international airport was short and sweet. Once I ordered and paid, I abruptly took my food out of the restaurant and through airport tsa, where I ate it at my gate while waiting for my flight back to Honolulu. There is a bunch of tables for guests to dine in, but I guess many people use this pitstop as a gateway to the airport for a meal deal that's tough to beat. Most footlong subs get close to $10, which is pretty good. Consider the cookies to supplement your sweet tooth. The cookies are usually pretty cheap too, around $.50 per cookie. It's a cheap meal option for anyone looking for one, as well as those who don't want to dine at the airport before their flight out of Kona. This Subway location is clean and well managed. They are located at the Matsuyama Commercial Center, 73-4038 Hulikoa Drive - 3.5 miles from the airport. They accept major credit cards, as well as cash. They have a limited amount of parking spaces, but best bet would be to rent a car or have an uber / lyft at your fingertips. The public bus service does not go here, so the lesson here is to get yourself wheels to have a Subway sub for lunch or dinner. For the most part though, my time at Subway over the years has been a good one, since I know that you can gas up next door and get food before going to the airport. I usually get the spicy Italian sub, although I remember ordering the tuna sub and the steak and cheese sub on previous experiences. It's always nice to have a variety of subs here at Subway. For someone who's trying to look to maintain their weight, Subway can be the option for you. I know when I did Subway initially, I dropped about 40 lbs back in the late 2000's while training for marathons. It's all about healthy eating and portion control, which is how Subway drew me in and continues to do so. I would like to recommend Subway for any meal you may find yourself thinking about. If you're in the Kailua-Kona area and need a bite to eat before or after your flight, consider coming to this Subway location. It's just 3.5 miles from the airport for some healthy eating options to fill your stomach. 4.5 stars for the overall experience. 4.5 stars for the food and 4.0 for the service. 5.0 stars for being the posterchild for inspiration and health since the 1990's. Support local! B+ read more

This location makes you wonder if anyone currently owns it or if there's even a manager. Wow, it's bad. Don't bother ordering on the app unless you want to wait 40 minutes past the pick-up time. On top of that, they'll be out of basically everything you order. Two bread choices (multi-grain or flatbread), skimpy ingredients, only oatmeal cookies, and it's filthy on top of that. The employees here clearly couldn't care less. They couldn't even be bothered to turn on the open sign. read more

So slow!!!! Over a half hour in line to get a sandwich. Only three or four people ahead of me. In that time they made 2-3 internet sandwiches for every one in the store. Even made mine then went back to online order before making one for my son. Order ahead of you want a sandwich, otherwise sit down at the cafe next door - it will be quicker. Very disorganized. read more

Takes them 10 minutes to get one order out. Slowest subway I've ever experienced in my life.

Terrible service and out of almost every kind of bread. One you g kid behind the counter doing his best which was not much. Lots of customers and no one to take care of them. read more

Subway - Front counter - Sandwiches Near Me - Kailua-kona, Hawaii

Poor and rude service. Lack of bun choices and ingredients. This is the second time within a month with the same issues.

Honestly if i could rate this 0 stars i would. Not only did they waste my time but my doordashers time. I doordashed food to my work and as i was waiting my dasher texted and said they were out of one of the sandwiches i was ordering, which is absolutely no problem, and asked if i wanted the other items i ordered. I responded a few minutes later since i am at work and unable to use my phone every second. I responded and said yes i would like my other items and i was informed by my dasher that they had closed the store 4 hours early and had kicked another gentleman out of the store. Super obnoxious. If you plan to close your store early due to shortage in staff, you should probably put a note telling customers the store will be closing early. I'm super irritated and disappointed for wasting not only my time but other people's time. read more

Subway- you know what it is and what to expect. The plus side to a fast food franchise. No matter where you go, it should taste the same as you are accustomed to. This rating is for everything else. Store is not new, but for some reason nobody had bothered to create a Yelp page yet (common problem in small towns). Store is located in the Matsuyama strip mall. Perfect for families with picky eaters, because there are 4 other choices if they don't want Subway. Restaurant is nice and clean inside. Employees are helpful and not "bored and not wanting to be there" like I have seen at other locations. No complaints at this location at all, and it will be much easier to access once the highway construction is complete and stop light is put in. I don't eat Subway much, but I had the urge today after last eating it maybe a year ago. I found it comforting to know the sandwich tasted like I remembered, and the location was clean and employees were friendly and helpful. I will return. read more

Subway - Storefront - Sandwiches Near Me - Kailua-kona, Hawaii

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Greeted with a Hello first thing in line. Good energy and fantastic customer service by 2 local girls. Loved how the sandwiches were made. Perfect all around. Completely satisfied! My 4 sandwiches I order was super Ono! read more

I wasn't a black football player so they didn't want to wait on me so I left. Seems like that's all they care about.

Terrible. Staff has no clue of anything. It's so sad to enter a food business and the staff is absolutely uneducated about all things food related. It's 2021 - not 1821. Yet, they had no idea of which of their breads was vegan-friendly, nor did any of the employees know anything about food allergies. VERY STUPID. If you don't want to work in the food business, go find another job. read more

Literally just picked up a turkey sandwich ordered on mobile app - the WORST sandwich we've ever had, lol and we've had plenty. Beware - if you order while not standing in front while they prepare, it's being made with STALE 2-3 day old bread and foul tasting meats. None of the specs requested were followed. Thanks for the sandwich we tossed into trash, Subway read more

Tried using the app to make a mobile order. Meatball sub w/ parmesan, olives& banana peppers. Turkey bacon sub w/ lettuce, tomato, cucumber, black olives, pickles& provolone. Sandwiches had NO olives, pickles or banana peppers. My turkey BACON had NO bacon. Was totally looking forward to my sandwich. They could have told me when I picked up my order that they were out of some of these things I asked for, which would be the right thing to do in a customer/good service position (which I've worked in). No, instead I find out on my own. Bummed. When I called to let them know they said they were of those things. Offered to give me something else if I come back. Worker handled calmly and politely. Next time just tell me at pickup read more

Very polite workers, and very quick. Not sure what the other reviewers were expecting. There were 3 staff working when I came in and I was in and out in a few minutes. read more

Your typical subway with a picture of cheese and apples, the subs are good and place is slow. Nothing to review much

Based on previous reviews I was a little apprehensive but you guys rocked it today! Exactly what I was expecting out of a Subway. Well done! read more

BLT bacon was supposed to be crisp but it wasn't yet the bread was burnt. I paid for it and threw it away. Guy didn't seem happy, maybe he was having a bad day. read more

Stay away from that location. I had a terrible experience last month in this location - which pretty much ruined all the fun that I had in Hawaii.. There is this lady in the counter so extremely rude that she is a disgrace to Subway and she is a disgrace to Hawaii. When I asked her to give me an additional paper bag for my sandwiches, she got so annoyed, shoved my sandwiches around and behaved very roughly.. Not sure what her problem is. She starred at my face and replied that that is how she behaves with customers. She got to be fired. On the contrast, the locals who made the sandwiches were super nice.. read more