Best Subway in the Bay! The staff is friendly, and they do a great job Ivan makes excellent subs, and he's a delight to talk to. The store is well kept, clean, and stocked. I highly recommend this Subway read more

Today we pick up 5 sandwiches and this particular location used bread from the day before. This happens quite frequently. Bread was hard on edges. Make sure you ask if the bread is fresh before ordering. read more

Sandwich was stale and soggy unprofessional staff !! I asked the guy for options of bread he said tell me what you want?.. I was like uhh okay.... it's insane !! Place wasn't clean tbh!! read more

Subway - the outside of a subway restaurant - Sandwiches Near Me - Novato, California

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I am consistently overcharged by the manager at this Subway location. He never charges me the posted price on the board behind the counter. Today I ordered a sandwich that was posted as 7.79 and he charged me 8.59. I have heard other customers complain as well. If he is the one at the cash register be sure to pay attention to what you are paying here!! read more

My boyfriend and I were on our way to the bay area and was craving for Subway. I'm so glad we stopped by to this one! Super close to the freeway too. Review for food, location and service: The subway guy here was super quick, nice and really took care of our sandwiches! The area is also clean and sanitary. 10/10 recommended. I'm about to eat my sandwich right now! read more

Subway - So clean! - Sandwiches Near Me - Novato, California

The guy working is so nice. He remembers my order by the back of his hand. The food is amazing, never disappoints. The atmosphere is great too. Everyone working here seems so happy. read more

I ordered two sandwiches off of DoorDash from this subway location. When I got my sandwich I noticed there was literally one slice of turkey on it. I do not like a lot of meat and usually the normal amount of meat subway puts on my sandwich is too much but come on. One slice of turkey. Wtf. Then I saw my partner eating his chicken bacon ranch sandwich and I was shocked that it was all burnt, while mine was barely even toasted. I mean why would they send a burnt sandwich, I ordered at 10 am it couldn't of been that busy that they couldn't use their common sense to remake it. There was barely any chicken on his sandwich and no bacon. So then I got my receipt and sent a complaint to corporate demanding a refund and all I got was some sh*tty generic apology. Do better subway. This sucks. I want my money back. read more

Subway - Sandwiches Near Me - Novato, California

My sweet union teriyaki chicken sub was not made with loving care but was rushed which ended up looking meh. I was hungry and wanted something I use to enjoy eating. Now I'm not sure why I use to enjoy it so much. It just seem boring now but when this great creation first came out, it was the star of the menu. There seem to be more sub choices then before and Subway has gotten a facelift makeover for over a year. I like it but please put some effort to making it look professional guys so it would be more enjoyable to consume! The location was clean inside so that is a plus but service was just okay. Wish the subs look like the advertising posted on the window. Maybe it was just bad day. read more

Subway - Sandwiches Near Me - Novato, California

Eeeeeewwwwwww! I'm a subway fan, but this subway is literally garbage!! Cucumbers are shivered and tomatoes smell like garbage.. literally like garbage! How is the subway company not checking on stores like these?! The guy who helped me was on the phone the whole time speaking in Spanish so he barely heard what I said.. when he was done with the phone, started a conversation with the other worker in Spanish like I wasn't even there.. but all that aside, NOTHING IS FRESH at this location!! Disgusting! read more

Nothing has changed, same poor quality Nothing like the ads. Service okay, food sucks read more

I am surprised that there are so few reviews, because there service is so BAD the time I was able to get service. I suspect that the other negative ones are taken down. They do not stay open till the posted time (7PM)! I arrived Tue the 9th of Feb at 6:25 they were still in side and refused to let me in to order a sandwich. The next day I showed up at 5:30 and was told that I was beaning refused service. I have been going to Subway for years never seen a place so poorly run, they never have the bread I like (Herbal) when making a sandwich they act like they would rather not. read more

BEST BEST BEST, I've been going to this subway for about 5 years now since high school. Everytime I come in to order my sandwich the two male workers always put a smile on my face and with all honestly I feel like it's a safe place. They would have very ingaging conversations with you, and make you feel very welcome. What all these 1 star ratings I just know they are all fake and I put that in my life. They are very kind and sweet. I wouldn't say their sandwiches are better than every subway because that's a lie. But it isn't bad or horrible or disgusting. It's like any other sandwich from subway. The subway is also very clean. Again the workers are sweet all the time and I assure that to anyone reading this. read more

Your typical Subway place. Been here twice for my usual pastrami with spinach in a wrap with condiments. Built for a standing line, quick purchase and to-go purchase, there's hardly any seating to male one comfortable to dine in and linger. No worries. I'd rather take my subway sandwich and dine elsewhere anyway. read more

Please beware. He overcharged me and I know he was trying to be sly about it. Gave me a cold meatball sub also. Asked if I wanted it toasted I said no and he said to warm them and I said no you can just warm the meatballs themselves then. He said they are fine. Sure enough they are cold. I jus don't like toasted bread. I really felt he took advantage of me as some men like to do to women. So watch out here. read more

warning!!! ordered tuna subway sandwich toasted from the ignacio subway store. as soon as i ate it, i felt sick. i was up all night throwing up. called the restaurant the next day. had to call the owner, kuldip sidhu. spoke with the owner, kuldip, who assured me they would refund my $14.00 immediately. this was in september and it is now november 7th, and i still have not received my refund. i did receive am email asking for the order number and my method of payment. i immediately responded and provided all of the requested information. when i spoke with the owner, he advised me that in the future to not get the tuna sub "toasted." he said that tuma can be funny when heated. i have called multiple times amd they keep telling me that they will refund my money. but they haven't! if i do not receive my refund, i will contact nbc's customer hotline! read more

Ordered curbside pick up from here and had an awful experience. Both sandwiches were incorrect, the mini pizza was inedible, and LONG wait. I contacted Subway corporate and the owner of this location (Kuldeep Sidhu) emailed me making excuses but still offered to remake my meal or refund me. But then would not reply to any of my follow up emails. Completely ignored me and wouldn't give what was offered. Guess I'll be going back up the ladder since the owner doesn't care. read more

Went to this subway for dinner since we didn't want to eat fast food, but didn't really want to take the time to go to a sit down dinner. Big mistake. Should have eaten at home or gone to a sit down pace. My husband ordered his usual, a six inch tuna on wheat with avocado, mustard, lettuce, and jalapeños. I ordered a six inch turkey on white with lettuce, mustard, and mayo. Nothing too fancy on my sandwich. I got a pink lemonade for my drink and he got a Dr. Pepper. When we ate e sandwiches everything was fine. An hour later my husband got food poisoning and ended up in the bathroom the whole night. I was fine, but I did have a problem with my lemonade. It tasted like ass. No, I do not know what ass taste like, but I'm thinking it taste gross like my lemonade. Will not be going back. read more

The manager refused to wait on me because he was homophobic. I asked about the BOGO for foot long sandwiches and he said they didn't have internet. I watched as he had hatred in his eyes as he walked away and suddenly became sweet when he went to help his friends. SMH read more

OK, everyone has their issues with fast-food franchises, no question. Me too. When I first started coming here I was NOT crazy about the service, it seemed the employees just didn't understand English well enough to make your sandwich the way you want it. Not anymore. First, I switched to salads about a year ago to lower my carb intake. Since then I have been coming to this Subway for lunch about once a week or so, always get the same ham/turkey salad with all the veggies, no dressing. Since I'm a creature of habit Ivan, one of the employees, usually starts my salad as soon as I walk into the store, a nice gesture and sign of recognition for a regular. Yesterday I pulled up in front of the place, stepped out of my car, took off my jacket and threw it in the back seat and strolled into the Subway. To my astonishment Ivan had my salad already finished... he had spotted my car and got busy before I even got out of the car. That's what I call customer service. So yeah, I know this place isn't perfect, but if you're a regular be prepared to be treated very well. Thanks Ivan. read more

One of the best subways I've ever been to. Workers are super friendly. Subway is a great restaurant in a pinch for me and my family. The footlong usually fill me up pretty well. read more

Best Subway I've ever been to. Staff is quick and friendly.

Love going to this Subway. It's the best one in Novato. The staff are super friendly and kind. Thank you for being so awesome!

Checked this location out for the first time as it seems to be open a bit later than other area Subways. The young lady working was very pleasant. My order was made quickly and efficiently. My timing was great as I just beat an apparent end-of-night rush. I will return. read more

The staff that work there are very professional and efficient and can keep a line moving when it's busy faster than any Subway I've ever been to. read more

Very entertaining & upbeat group of people. Sandwich was great & a very clean shop. I've been to plenty of Subway's & this one is one of the best I've been to. People were very friendly & greeted me with smiles. It's nice to go to places like these after a long day of work with people who take pride in what they do. read more

They are the only subway in the area. The other two have closed. But be aware they are not taking any coupons that are sent in the mail. They are blaming it on COVID. I asked the guy he said this franchise will not honor coupons. No reason given but the guy was a bit rude read more

Stopped to have an early dinner. My daughter would eat here everyday if I would let her. She picked subway over jack in the box tonight. The food was good, the service was on point and the store was clean. The bathroom was the cleanest I've ever seen. The staff is attentive and super friendly! read more

I've eaten at many different Subway establishments to eat something healthier than your typical fast food joint but I do have to agree with a good portion of the reviews I have seen here. While I haven't gotten sick (yet) they do make their sandwiches very skimpy. Compared to other Subway's I've been too this is my least favorite. read more

I live down the street and was on the way to see a movie, in a hurry. I stopped by Subway for what I thought was going to be a quick and easy way to get something to eat. (Subway at 476 Ignacio Blvd in Novato) The sandwich of the day was black Forrest Ham. A girl was helping me. I asked her if I got the sandwich of the day (ham) how much more if I got double meat? .She went to the register and then told me $2.00. I clarified, telling her not extra, but double. She replied, yes $2.00. I then asked her if I could get a different meat for the extra portion? She replied yes. I told her please add turkey as the double meat portion. I should mention, several time the employee had difficulty understanding me and I would have to repeat and enunciate what I was say to her so she could understand me. She had difficulty understanding and speaking English. This made ordering take more time than it should have. Then when it came time to garnish my sandwich, I ordered oregano. The container was empty. It took a little while for them to go back and fill it. I'm now running out of time, my movie will be starting soon. (At this time no real big problem, I'm just going to miss the trailers). So to clarify I ordered six foot sandwich of the day with double meat and a large drink. When she rang up me up at the register, The total came to almost $14. I shook my head. She said something in Spanish to the other employee. He explain the register wouldn't let him ring up the order like that?? I explained to him I asked explicitly how much more for the double portion and she told me $2.00. I told him I wasn't going to pay the price, they needed to charge me what she told me initially. He happily told me I could order another sandwich and he "would eat this one". I told him I didn't have anymore time regardless of what the register could or couldn't do, he needed to charge me what she had told me. He said all he could do is make me another sandwich if I wanted and repeated he could eat this one? I didn't have the time so I asked who is the manager? He said,he was. $6.29 sandwich, $2.00 double meat, $2.39 large drink.=$10.68. Should have been around $11.75 with tax. That's around $3 less than what you where trying to charge me. Don't you think you should take some responsible for what you tell customers? How easy would it have been for him to just do whatever on the register to make it work? It was the employees mistake. Instead, they wasted my time, I was late for my movie and hungry, without the food I ordered. You pissed me off and lost a customer. At least the manager got a free sandwich with double meat out of the deal? read more

They tried to feed me molded tomatoes!!!! I went in and I was the only one in there. The young man at the counter rushed me for no reason into making a decision. Then wrapped my sandwich sloppy and I could tell the tomatoes looked kinda slimy, so before I took a bite, I looked inside and found a fuzzy tomato. Never ever ever again will I go here! read more

Good sandwiches, slightly understaffed however. Perhaps because I come during lunch rushes, but I don't want to wait long for a subway sandwich. Sarah is very sweet and helpful when making my meatball subs. read more

I'm so sorry I hate to give Subway a 1 star, but this Subway is the absolute worse. The only thing I can think of is ABSENTEE MANAGEMENT. No disrespect, but these guys don't know what they are doing. The problem is that they are ALWAYS out of something. Swiss cheeze is my favorite and the three times I have been here, they were out. My last sandwich was a meatball, and the meatballs were crunchy. they had been sitting under the heat so long they got hard. This is not the typical subway experience you might be use to. Another huge issue for me is when they pop a sandwich in the oven, then start on someone elses while mine sits finished in the oven, the sits on the counter too long. You know that bread Subway uses only has a few minutes of perfection once it's cooked. If it sits, the sandwich is soggy and lifeless. So they do that and also over charge. Most Subways have one problem or another. For example, the Subway at Vintage Oaks is always a long line with only 2 guys working. But they get the sandwich done properly at least. When you eat a sandwich at Subway, you know what you are getting. This isn't like a high end deli, you get what you pay for. But to fall even further from that is ridiculous and this Subway will have to win the prize for worse Subway in terms of final sandwich. read more

Cancelled my online order 17 minutes after confirmation with no explanation. Fortunately one of the guys that is there at lunch time hustles, he didn't make it but got my order re-made real quick - still the whole idea of an online order is so you don't have to wait in line. It worked out partly because by chance it wasn't busy. read more

if i could give negative stars i would. ordered for pick up. I dont understand why these sandwiches were made so sloppy . when I went to pick up, I walked out for a second, looked in the bags and both sandwiches were open and pretty much all over the bag. I went right back in and asked him what this is and asked to rewrap them. But then he wrapped them with his bare hands touching them. I told him sorry but your hands are now touching them can I just get nee ones please. ( I seen him just handle money before) he then got so mad, had another man make them and told me to never come back. He is the manager and the " owner" . This was my first time at this subway , so trust me I dont need to come back. Besides the sloppy sandwiches . Mask were worn lazy, touched my food with no gloves and I had to remind the other man to please put gloves on when remaking. The heath department will be in there shortly as well. read more

One person working at dinner time. Waited in line to get sandwich for 30 mins while someone did the "chat & cut" & server ignored it.

They couldn't even find The bathroom key. I have a strong suspicion that this subway will go out of business just like another one in this town already has. read more

I don't eat Subway a lot but when I do, I expect FRESH like what Jared constantly states as their spokesperson. You know, the fat guy who got thin by eating Subway all day long. I wonder if that includes throwing up afterwards? I'm not able to pinpoint if this was the place but felt uneasy last time I ate here but later on, I end up tossing my cookies. I did eat at other places that day so like I said, not entirely sure. Before posting, I read on here that someone got diarrhea and something about a broken microwave? hmmm I would think they use their toaster oven for hot sandwiches instead of nuking them but I like my tuna cold so I wouldn't know. He also gave them 4 stars for the diarrhea cause his order was made to perfection?? The review is in the not rec. list btw to know I am not making that up. Maybe that's how Jared lost all that weight, who knows but I wouldn't thank the surly staff at this location for it. If I want to lose fat this way, I can do it without spending 5 bucks, thx you very much! read more

I ended up here through no choice of my own. I bought a sandwich here because it would have been rude for me to not buy one. Thankfully we took them somewhere else to eat. I choked down the sandwich. Given the opportunity I would have thrown it away and gone hungry. I can't stand the smell of this franchise, it's too yeasty. And the workers in this location are particularly slow. For some reason they're pushing making everything toasted. FYI - just toasting a bad sandwich doesn't make it good. read more

The manager of this Subway, Nacho is rude and disrespectful to many customers. He will refuse service to customers who even suspects have filed a complaint about him. He is also the Manager of the Subway in the Northgate Mall in San Rafael. On 11/28/11 Nacho refused service to me (and ordered his co-worker to refuse service to me) and gave no reason. Apparently though, it was for retaliation against me because I sent a very legitimate complaint about him to Subway Customer Service over a year ago. The only reason I attempted to obtain service on 11/28/11 at this Subway was because I thought Nacho was not there and I was hungry, but I soon discovered he was working there that evening. I have heard from Nacho's co-workers that he is rude and "crazy." In my experience, other Subways provide better customer service and make better sandwiches. I met with the owner, Kal on December 7. Kal made it clear that he has no intention of ever terminating his problem employee, Nacho. Kal said that Nacho makes more money for him than any of his other employees. The meeting with Kal was not at all helpful to me and Kal stood me up. First, Kal left me a message shortly before 2:00 PM, cancelling our meeting and asking if he could reschedule it for 3:00 PM. When I reached him by phone to reschedule for 3:00 PM, he said he would meet me at 3:30 PM. After I arrived early at our agreed upon meeting location and waited several minutes, I phoned Kal at 3:35 PM to see if he would be arriving shortly. He untruthfully told me "I'll be there in five minutes." However, Kal did not show up until about 4:00 PM, about a half hour late with no explanation, no apology and no concern that he was late and inconvenienced me. During my meeting with Kal, he promised me that he would mail me coupons for free Subway sandwiches that I could use at any Subway and that did not have to be used at the Subways he owns. Kal never mailed me the coupons. Kal clearly has very little or no concern that customers are treated with respect and given good service and is only really concerned about his profits. I very strongly recommend that nobody patronizes the Ignacio Subway or the Northgate Subway, both of which Kal owns. I spoke with "Rod" at the Subway Northbay Development Office and he has not been able to do anything to address my complaints. However, Rod told me that he has received a number of complaints about the problem employee, Nacho and that he does not want an employee such as him to be working for Subway. read more

Really? Closing 2 hours early because you didn't hit your goal in sales. Give me a break. Drove all the way there, only to find they closed early because they were slow this day. Guy inside told me they only made $200.00 today, so owner closed. Great customer service pal. read more