decent food, long wait times. Drive thru takes a long time. employees are friendly though.

No change, no improvement. The 1 star is for nice employees. However, the manager at this location does not know how to train employees for drive thru service. 27 min in drive thru. I watched & every car that parked after me & went inside got their food and left before me. I'm disabled it's a lot less painful for me to go through drive thru rather than come inside but I'm tired of subway putting every walk in customer before the person at drive up window. I would understand if those customers were there before me but they are not. On top of that the Italian bread is stale again. Got home opened roast beef sandwich & only a total of 3 slices of roast beef on a footling read more

we went in tonight and the poor kid was by himself, we were extremely patient and even told him he could take the drive thru order first as he looked super stressed. instead of being treated with kindness he was short with us and threw the receipt at us and didn't even hand us our food. treat your customers better when they are being super understanding of the crappy situation you were put in. read more

Great service ! Fast and friendly - even though it was just one person attending. Was a little hesitant on coming due to bad reviews but was not disappointed. Very clean establishment also. read more

My husband and I went to get Subway and it was super busy with lines out the door! The employees were composed and friendly to the core. I couldn't help but notice that each person that came in was welcomed while answering the many over the phone orders, drive through customers and in person orders. The employees work extremely hard and I commend them for being friendly despite the craziness. Also, my sandwich was tasty! read more

The food was fine, and there was no problem with the service, save for being extremely slow, which I attribute more to the fact that there was only a single person (who looked very young) watching the whole store. Not sure if that was a staffing thing or intentional, but either way it's pretty ridiculous--that's a dangerous situation for your employee, and it's frustrating for your customers. Hire more people, and if you can't find any or can't keep the folk you do hire, maybe consider paying better. read more

Worst service ever. Do not go here. The lead, little man, was constantly arguing with the other workers.

Well the sandwich was ok but really bad to watch them make it everything was empty and splashed into the other holders just a very messy building station So they had a lot of veggies you didn't want ending up in the sandwich see pictures read more

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The worst subway I have ever been to. I keep trying to give them the benefit of the doubt and support local businesses but they continue to disappoint. From waiting 45 minutes longer than the guaranteed time to a phone call I just received saying they were out of all the ingredients to make our sandwiches. Will never go back! read more

Placed an online order since I had 5 sandwiches to order and thought I'd be helping save time for the long lines that form since it's drive-through pickup only right now. Confirmation told me it would be ready about 20 minutes from then. I arrived, waited in line for 20 minutes, gave my name and order confirmation... they don't have it. Never got it. No apologies given just scattered excuses about it being the website's fault. They told me they would make them quickly since I placed my order over an hour ago. Waited another half hour until they brought them. read more

Customers not wearing masks and huge sign on door and no one saying a thing to them and not offering a mask to them. Not cool! These poor employees being exposed and guarantee those not masking are also not vaxxed! read more

This is literally the slowest subway I have ever been to. waited in the drive thru for 30 min to get one sandwich. there was one car in front of us when we pulled in. I would recommend driving to another town if you really want subway. You will get your sandwich faster doing that than going there. read more

I don't understand why they have a drive-thru if they let the people in the drive-thru sit there for more than 5 minutes without even being acknowledged. It wasn't even that they were busy - the front parking lot was empty, and there were maybe 2 or 3 cars parked in back. When the girl finally came to the window, she asked us THROUGH THE CLOSED WINDOW if we'd been helped. Then as she took our order, she repeated an order back wrong and kept mentioning details/rules they have to follow I'd never heard about before regarding their gluten free bread. I have eaten gluten free bread here at least 10 times and NEVER been asked if I wanted 6-inch or foot-long. I didn't even know it was an option to order it as foot-long. Then it took more than 8 minutes after we were helped to get our food brought to us. Bad service. Inexperienced employees. The food is always good, but is it worth the wait and rudeness by staff? Definitely not. Also, the car waiting behind us never got helped and left before we got our food. Silverton's fast food options are limited AND all have less than stellar service. read more

Always forget to add stuff to the sandwich that was specifically asked to put on also as a restaurant should have more then Flat bread and wraps. read more

It amazes me that any "fast" food could be this slow. Bar-none, this is the slowest Subway restaurant I've been to. Food is usually good and the people who work here seem nice enough -- it's just so slow. read more

There were quite a few people in line, and what we ordered needed some work (rotisserie chicken and pepper jack that had run out and needed replenishing). We had to wait, but the staff was friendly, we weren't forgotten, the sandwich was yummy, and the manager threw in a 10% discount because we had to wait. All in all, a good experience! read more

(((copied and pasted from my Google review of them))) I was really bummed by my experience there, since I go to Subway so often, and the Silverton one is the closest one to me. I went in on Mother's Day to order some subs. It was dead in there, I was the only one inside the restaurant. As soon as I walked up to the counter, the employee sighed and rolled his eyes at me, which was my first annoyance. He didn't ask me if I wanted cheese on my subs, or if I wanted them toasted, I had to ask for them when he pushed the subs to the veggie side of the counter. He had an attitude about that, but put the cheese on there. I asked for one of the subs to be toasted, but if he could put it in for half of the time. (It was for my wife, who prefers it this way so the edges of the bread don't get hard.) He said, in a really snotty tone, that no he couldn't do that. "We don't do that here." He said. "Uhhh, ok? Whatever..." I thought. I've come into this store plenty of times before and they've had no problems doing it. But the biggest issue I had was after that, when he put mayo on my sub, but only put one small line across it. I asked for a little bit more, and he said "No. That's not the 'subway formula'. We don't do that here." (he kept repeating that throughout my experience) I said I would pay extra if it was an issue, but he still refused. I was so blown away that this kid was getting so nasty about two more lines of freaking mayo. I almost walked out there and then, but had promised to bring home subs, so I figured, whatever and just put up with it. Then when he put lettuce on my sub, he literally threw less than half a handful on it with such an attitude that I couldn't believe. The lettuce didn't even come close to the edges. I asked for more on the sides and he refused again, using the reasons as he did before. Then he put exactly five olives on my footlong, very carefully placing them while sneering at me. At this point I'm really pissed off, but trying to stay civil. My wife used to be a manager at a Subway, and I remember her telling me that they are required to put 6-8 olives on a footlong. If this kid was going to be petty, I figured he could at least put 8 olives on there, since he wasn't willing to do anything more. He stopped making my sandwiches so he could go look it up in the employee guide under the register. I mean, seriously?! For 8 olives?! (I was right BTW but that's moot point.) I usually ask for more than that but I wanted to get out of there ASAP. He finished up, all while sneering and rolling his eyes, and the other employee there (Spencer) rung me up. Spencer seemed nice enough, but seemed reluctant to give me his co-workers name when I asked for it. (As a side note, in case the manager reads this, Noah was not wearing a name tag, or his visor, or his apron. He was also in a plain black polo, and not a subway shirt. Spencer was in full uniform, and very polite. I've been in here a few times before and had Spencer make my food, and he's always been pleasant.) Anyway, I will not be going back. I live in Mt. Angel and I will take the extra few minutes to drive to Woodburn from now on and go there. I think in the past few years, we've seen customer service go downhill, but I have never in my life dealt with such a rude kid at a fast food joint or a restaurant. I was completely gobsmacked by how blatantly nasty Noah was. I've had issues before with the staff there being rude, but nothing this bad. (I don't know her name, but there was a teenage-ish girl with short brown hair and glasses that was almost this bad. I haven't seen her in there in a few weeks, though.) Maybe they shouldn't be so focused on how many pieces of lettuce go on a sub, and work on their basic customer service skills. So anyway. Today was the last time. I hope they can get their crap together over there, but I'm not holding out much hope. (The Woodburn one is much much better, they are all friendly and can actually make a freaking sub.) read more

Definitely don't go through the drive through. Since you can't see them making your sandwich, it seems like it's easier to get away with practically nothing on your sandwich. One foot long with hardly any meet or vegetables. For example, when you order the steak sandwich, normally they give you two of the containers of meat. Drive through? Nope, hardly any to find. Same with vegetables and sauce. Thanks Silverton. Worst fast food restaurants in the county read more

My daughter loves Subway so we end up going quite a bit...but I can't tell you how many times the Silverton location takes entirely too long and screws up multiple sandwiches. It's not unheard of to wait in the drive thru for up to 25 minutes. Lots of times I end up so irritated, I leave before we even order. Or if we do wait, more times than not, one or more sandwiches will be incorrectly prepared. Lame. Super lame. They need a better manager. read more

The food is good and the staff are usually in a positive mood. There is outdoor seating which is something you don't often experience with a Subway, and it has a great location being right next to an auto parts shop (another one). The drive-thru is not as quick as McDonald's, but you're getting better food. The speed inside is never an issue, and the seating is comfortable. Overall this Subway is better than many I have been to across the country. read more