The customer service is really bad. You try calling to speak with the manager about it and they don't answer. They are never there so I don't know how they run a business. All they do is give you the runaround. read more

Ladies are sweet and professional. Very comfortable with my lady, Aly Rodriguez. She was quick and almost painless (I am a baby when it comes to pain). Soooooo much better than waxing, though. Sugar is the way to go! I had bikini treatment but it's been more than a week and it's still smooth. I will be a returning customer. read more

It was my first time for sugaring and Cynthia was amazing and patient with me. Big thank you to her. Felt like such a safe place. The vibe there was so nice. I will be returning. read more

I really like this place. I've had multiple sugar wax gals (Alyssa is awesome), and they were all fabulous. The gals made me feel at ease and were professional. The best part about it is that your hair takes a while to grow back vs. shaving, which can leave irritation and razor bumps. It involves some discomfort, but it's not bad, and I like it versus straight waxing. The business is clean and modern and they play great music. read more

Well... I was really excited for this. It was my first time waxing brazilian and just sugaring so I was definitely nervous and let them know kinda seeking for reassurance that never came but the reviews were great so I follow through. The morning off, my face waxing appt gets cancelled because the technician called out which is fine, but they still moved my brazilian appt to the time of the face and they explained they couldn't change it because they had to move the schedule around. Okay understood not a big deal but I think because they were understaffed or because they had to move appointments around things felt a little rush by the time of my appointment. I was really nervous and scared, and to be honest didn't know what to expect and I don't think the technician knew how to make me more comfortable. I expressed it was my first time multiple times and that I was nervous, to which the technician just follow through her steps as usual (I assume) I didn't feel any extra care being my first time feeling the way I was which I've heard its very important for first timers. Throughout the sugaring I kept asking for breaks and she was giving them to me, but it still felt rush and unwanted?... i really don't think I was taking a long time but honestly I was in so much pain I guess I really just wanted comfort and all the technician kept saying was sorry and then kept going I won't come back honestly, did not have a good time. But I guess if you're a pro at getting waxed, this place is super cute, super clean, and does the job. read more

I had a discrepancy with my debit card and after not being able to resolve the issue with the receptionist I asked to speak to the manager who was very unprofessional herself. She was unwilling to help resolve the problem. She went as far as to speak negatively about her own employees and their incompetence proving the error was not my fault. Her tone of voice with me was almost as if she means to be intimidating. I do not recommend. read more

1st time going yesterday evening & I will be returning! Loved it! They do not rush into doing the service you asked for. The location is very neat and welcoming! Recommend 100%!! read more

I get it, times are hard. As a small business owner myself I've kept putting this review on hold. On the day of my service there was a huge car crash on Firestone and Lakewood. I immediately called them to notify them I was probably running 3-5 minutes behind. The receptionist informs me that they will cancel my appointment after 10minutes. Excited to try them out I'm trying to rush and make it before they cancel my appointment. I get there about 6minutes after my scheduled appointment, and I'm waiting maybe about a minute or two for the receptionist to come to the front. She then walks me to the back and it becomes a back and forth about whether or not I made it on time... I believe (the owner- she appeared to be the owner) comes in and at this point I'm just ready to go. I don't want to be rushed and I don't want to give my money to someone who already has an attitude and a lack of understanding that some circumstances are out of anyone's control. On a brighter note, The girl doing my service was amazing. She was apologetic and embarrassed that it took another 5 minutes just trying to get on the same page with the owner who had such a nasty attitude about the whole thing. I decided I didn't want to complete all my services since I was already being rushed and it then became another struggle because their policy states that if you cancel a service is still a 50% charge. The girl was so embarrassed and apologetic but Like I told her you're just following rules. I gladly paid and bowed NEVER to return. Update: i believe the communication and honesty is key to maintaining a successful business. Please review your cameras. We did not have any other interaction besides our first encounter. I did not ask to speak to anyone about the 50% charge. It was the receptionist who informed my technician about the fee and she went to the back and came back to tell me she verified with you. I never asked to negotiate nor bargain nor was I upset. In fact, I left her $15 for my underarms. Like I stated, my issue was the first interaction I had with you. I'm not about to bargain prices in a business.Because I wouldn't want someone to negotiate prices in my establishment. What I don't appreciate is your overall attitude and your lack of customer care/service. Even reading your response. All I can think is why lie? There's no need to. Simply take criticism as constructive advice for your establishment. Best of luck read more

So yesterday I was notified I was close contact with someone who is covid positive at 9pm. I wasn't feeling well and I scheduled myself for a test. Called as soon as the business opened to reschedule my treatment and was told I will be charged a cancellation fee. And I said I understood but there should be a waiver especially in the times we are living in. The front office girl told me well it's totally up to you if you want to come in or not. I said aren't you concerned with the welfare of your other customers and your employees especially since I'm telling you right now I don't feel well and I'm not passing a self check. And she said it's totally up to you if you want to come in. So I canceled. I will not reschedule. Customer beware. Stay safe out there read more

Sugared for the first time and everyone was friendly and attentive. I felt very comfortable and it was a quick and easy process.

I highly recommend this place! Service is great and staff are friendly and kind and are willing to answer all questions. This is a cute smaller business and love the feel of the place. Alyssa is maxing and gets me in and out fast and does an awesome job! read more

Great experience, great ppl! Totally recommend! Ladies are nice and professional. Nice clean environment and fair pricing leaves for nice tips! read more

This is a new place in downey very clean and modern. The front desk lady was so friendly and made me feel very welcomed. I absolutely love the job the Desiree has done although waxing can be a very painful experience it wasn't so bad! I would recommend sugaring vs wax to anyone! Plus it is less invasive for the skin. read more

I called the day before my appointment for a Brazilian and notified them that I was a new client. They had taken my card information which was fine for a non-refundable no-show fee. The person over the phone made me an account since this was my first time making an appointment for the next day since they were booked that day. It was no problem. So I was made an appointment for 10 am today. I showed up 10 minutes early at 9:50 am. I had asked if they offered public restroom which they didn't and that's totally okay, however, nowhere else in the vicinity offered it as well. At this point it's 15 minutes passed my appointment time and there's nobody that has called for me. So I decide to drive somewhere to use the restroom, I arrive 10 minutes later and then I'm informed that I was charged a no-show fee and that the time slot for my appointment was no longer available. Secondly, they tried to call me but I didn't receive any calls because whoever put in my number, put it in incorrectly so I couldn't be reached. The employee who was at the front was very nice about it and was able to reschedule me for a time at 12:45 pm. Since I was already charged a no-show fee, I'd rather take have that time reschedule than nothing so it was fine. However, when I arrived for my appointment with Becca, who was also very kind and sociable, I was informed that I had too little hair growth and the waxing couldn't be done. At this point, I'm tired, my time was wasted and they've already taken half of the total cost of the what I was going to pay for the waxing. She told me that I was meant to have at least 2-3 weeks of hair growth and that I should have been told over the phone, but I was not. Otherwise I for sure would not have shown up for this appointment and reschedule for a later date. I wasn't able to catch the name of the woman who was working front but she gave me a call a bit later after I left to let me know that they have to charge me the entire fee for the Brazilian I didn't even get since it's company policy. I not only wasted my time here, but basically threw away my money for something I didn't even get. Regardless of the friendly workers there, I will definitely not be coming back due to lack of timeliness for being overbooked, registering my phone number wrong so I couldn't even be contacted, and being charged a fee for a waxing that was not even done. read more

Love all the sugarist they do a great job . Very clean business and friendly. Been coming here for 2 years and never disappointed.

Came it at 9, receptionist was nice. Kathy was amazing and left by 9:20. Place was super pretty!! I got what I wanted and was helped super quickly! read more

Thony is my girl! She has been doing my brazilan for the last couple of months and man she's good at first I was a bit intimidated but she is so easy to feel comfortable with, she's so easy going and super down to earth girl. The staff is super professional and so nice I used to get sugared somewhere else and decided to go somewhere near home. If you ever need any sugar wax I highly recommend sugar and glow they're the best read more

It was my first time getting a hydrojelly mask it was amazing it felt relaxing. Becca was amazing great customer service read more

Sugar & Glow - This is the room where they do there services - Sugaring Near Me - Downey, California

I went here a while back. It was my first time with this salon but not first time getting a Brazilian wax. Receptionist was very nice. The person who serviced me was nice as well. Personally, I don't like small talk so silence was fine for me. However, she serviced me with cold sugar wax. You could tell because it kept getting stuck and it made the pain that much more worse. She apologized for it but I would not recommend coming here because of this. read more

Worst, most unprofessional salon experience I have ever had. I had to call serval times for an appointment which should have been the first sign. I went in the next day for my appointment and after waiting 45 minutes past my appointment time, I was finally called back. Nobody had the courtesy to even apologize for the wait. The service I received was mediocre and nothing that would make me return especially after the customer service that I received. 100% DO NOT recommend this place. Take your money to someone who values there customers and appreciates your business. read more

Love Thony! I had a bad first experience waxing and was nervous to try another place but I found Sugar and glow and it was life changing. Thony was extremely friendly, informative and detailed. Every appointment I am extremely comfortable and glad I gave waxing a second chance. Its now been 5 months waxing with Thony and shes the best! read more

I have sugared for a few months now and absolutely love this place. Place is clean and station is always neat and sanitized. I usually see Thony and she is amazing. She is friendly and does a great job. I've found my favorite sugaring spot and definitely recommend this place. read more

Berlyn has been my girl for a while now! I followed her from her previous employer and now she has her own salon. What a boss! I followed her for a reason because she does a great job and our sessions are always a good time. Our convos are always so real! We've literally cried, laughed, and joked around in that tiny room while she sugars me hahaha! I feel like we've been long time friends. Go to her! You won't be disappointed:) love & miss you bear! read more

Made an appointment here as I have been to several other sugar parlors and had a pleasant experience. I was sugared by Mystic such a nice, welcoming, and gentle person! The least painful sugaring I've experienced! Will definitely be back! read more

Finally found the holy grail for hair removal. Unfortunately, I am one of those cases that is sincerely sensitive to everything. I've had really bad experiences with other salons but finally those days are gone. Sugaring has honestly changed how I see hair removal now my skin is not red or irritated after. My hair growth now after 3 sessions has diminished so much! Major shout out to Berlyn honestly her technique is graceful and quick. You'll be in and out so fast. Of course I can't leave out the atmosphere it's so peaceful and relaxing exactly what you want when your exposed and vulnerable. You'll truly feel very comfortable and nevertheless the playlist will have you back in the 2000's jamming out to your favorite throwback music! Don't think twice just book. You'll thank yourself later read more

I made an appointment with them & I live all the way in Torrance, I had called them ahead time notifying them that I will be late since their was an accident, I even left work early just to try to make it to my appointment on time. I was late by 1 min passing time and she cancelled my appointment and charged me 50% of the balance ! I'm very upset cause I don't live around the corner and I tried everything I could to make it on time and by 1 min, they cancelled my appointment & they made me sign a form while I was driving to the place just so they can be able to charge my card. Before I even got here they had already charged my card. This is ridiculous!!!! Never coming here again. read more

Value, quality, professionalism...Sugar & Glow has it all! If you are considering waxing for hair removal, I would highly suggest you try Sugaring here instead. I find sugaring to be way less painful than waxing, and if you have sensitive skin you'll be less likely to have a reaction to sugaring since the sugar "wax" is made using only sugar, water, and lemon. I unfortunately have some horror stories to tell about my eyebrows (or worse!) getting singed from wax that was way too hot. Sugar & Glow wax is the perfect temperature every time. The business is owned and operated by an experienced/licensed esthetician who lives locally. The salon is clean, cute, and I feel that they take COVID safety measures seriously, which is a huge plus during these crazy times! I'll be back as a regular customer. 5 stars for this business! read more

Started coming in November 2021 & have coming every 4 weeks since then with Aly. She is the best , she's all business and isn't scared of really getting in there and making sure each hair is removed. Will definitely continue to come here. They don't try to upsell you any products or services unless they think it's necessary for your 's health. read more

Let me just start by saying it was my first time ever getting waxed and It will not be the last one for sure! I scheduled my appointment with Thony , she was amazing. She made sure I was comfortable and would ask throughout the appointment to ensure I was ok. The results are amazing! I will for sure recommend this place to the girls I know. read more

Berlin is the best This place is awesome ! She makes you feel extremely comfortable. Friendliness super polite.

First time sugaring. Wanted to try something different from waxing. Tbh, haven't had any hair removal procedures for about two years partially due to Covid last year. Decided to try out Sugar & Glow due to all the wonderful reviews on their site. Worked with Thony and must say, she made it as tolerable as it could be. Again, been a while for any type of hair removal so I was of course a bit shocked at first but as Thony worked her magic I was more at ease. She was friendly and knowledgeable sharing her tips for post-sugaring. Got my next appointment set and super excited this time around! read more

I'd recommend Desiree!! She's very friendly and inviting- when getting a Brazilian it can be nerve racking for me but she was so patient and understanding. I've had another specialist but prefer Desiree. The service was nice and clean- fast, but didn't feel rushed! Thank you des! read more

I had my first Brazilian wax (of any kind) here with Berlyn and it was great! I was super nervous going in, but the ambience, staff, and cleanliness put me at ease! Berlyn is super knowledgeable about what she does, and genuinely cares about her clients, results, and comfortability. I'm so happy I found a place to go for natural waxing where women are supporting women! Berlyn is the best and I'm so glad I found this place, I'll be back! read more

Was my first time getting waxed and had an amazing experience. I got the Brazilian and was a bit nervous but THONY made me feel super comfortable ,took her time and got it done fast. She asked every time if I was ok and gave me tips during the process. Super recommend booking with THONY . read more

Jocelyn was friendly and made my visit easy! The pain for high for me due to it being my first time getting a Brazilian in years but she made me feel comfortable. It was quick, took like 30-40 minutes. The place was cute and the area was clean which is a plus. Front desk was also friendly too. I'll be back again! read more

I was a little nervous to get a Brazilian wax while pregnant, but Berlyn made everything super easy and was great. I want to start waxing regularly and she reassured me it gets easier with time. Lol of course the pregnancy made it a little trickier but we made it through and I love the results especially on my armpits since I hated shaving. I already want to go back soon and get my eyebrows done too, definitely my new spot for waxing services. Front desk was super nice and everything about the location is so calming and welcoming. The rooms are private and have locks on the inside, Berlyn and her staff do a great job at keeping everything clean especially during covid. read more

I recently got my first Brazilian sugar done here with Berlyn and the experience was great. It wasn't painful for me at all and the process was quick. Berlyn made me feel comfortable the whole time, she was very friendly and easy to talk to. Definitely recommend getting sugared here! Their customer service is great and very professional. The place is super clean and I felt comfortable through the whole process. read more

I've been coming here for the past year, and I love it. I've gone with different estheticians and they are all very nice & quick. Areas are always clean & place smells nice. Pricing is good as well. Would definitely recommend! read more

Sugar & Glow - Inside waxing room :) - Sugaring Near Me - Downey, California

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I did sugaring for the first time here a little over a month ago and it was a great experience. It was also the first time I've gotten a Brazilian and Thony did such an amazing job. She explained the process and made me feel very comfortable! Excited to be going back tomorrow for another service by her! read more

I have been sugaring with Berlyn for several years now and all I can say is, she won't disappoint! Her salon is gorgeous and in a prime location with tons of parking! All staff wear a mask and everything is disinfected prior to use so I feel totally safe going there! Berlyn puts you at ease during your service and is very thorough every single time! She recently started doing my eyebrows and I will never go back to threading!! Would recommend 10/10 she is the best! read more