Shannon V.

I like the style and ambiance of Sugar Factory. However the food seems like reheated freezer meals. I think their main draw is that they partner with celebrities.... Service was quick. Our waitress Sushmita was very kind and professional.

Warren D.

Date of visit: October 12, 2024 I had heard a fair amount about Sugar Factory from a friend that lives in Minneapolis but also from seeing their location on the Las Vegas Strip. While looking for a sit-down place in the Mall of America, we decided to give them a shot. We were seated quickly but after that, service was pretty slow. The server was friendly when we saw her, but that was not all that often. To be honest, I didn't see her much anywhere, so I am not sure where she was hanging out, out of view. Foodwise, my burger was pretty decent, and I enjoyed the fries as well. Certainly nothing amazing or memorable, but also prepared well and to my liking, so I certainly could have done worse on that front. When you go to a place called Sugar Factory, you should have some of what they're "manufacturing," right? To that end, I ordered a Butterfinger shake, that being one of my favorite candy bars and not something that I get on a very regular basis. While it's large in both price and size, it was pretty disappointing, seemingly being 70% whipped cream, with ice cream and Butterfinger making up the other 30%. I would try the location the next time we're in Vegas, but maybe look for a dessert that I could share and that isn't a shake given how disappointing this one was.

Steve G.

You definitely have to know what you're getting into with this place -- particularly noting the "sugar" in the title. It was decorated terrifically for Halloween. It's a fairly noisy place, and there were some raucous happy birthday call-outs by the staff for several patrons. It's all fun, but definitely not a place to go if you're put off by loudness (visually and audibly!) The food was just okay. I got the chicken and waffles and there was nothing special about it -- the chicken was pretty standard chicken tender fare. Not all that far of a cry from the decent ones you can get at Costco. My wife and I are big mixed drink fans, but we are also not into SUPER sugary things. There is an absurdly huge menu of cocktails but seemingly all but a couple were over-the-top sweet sounding. And the basic types like a margarita were extremely pricey. I'm not above spending money on a good drink, but not in the $20 range for something standard. If you like sweets, I suspect you will be right at home here. I myself don't see the need to ever go again.

Déjà J.

I've been to a few of the Chicago locations in the past and had a lot of fun. The drinks are super fun but the food has always been gross. Sugar factory is a bit of an expensive experience drinks range from ~$20-$100+. The food is kinda expensive for the frozen low quality it is. I hardly ever see the MOA location too packed but compared to the ones I've been to before they were a bit bigger. I seen that they decorated really cute for Halloween and had themed drinks so we decided to check it out. I got the Toxic Zombie & my sister got the Devils margarita (basically a strawberry marg). The Toxic Zombie tasted like chap stick. I know the drinks are served to be 1-2 ppl drinks but they are mostly dry ice & then a ton more ice on top of that. Not really worth the money. We also ordered food despite not liking it at other locations. We got the bbq chicken flatbread & fries. The chicken on the flatbread was gross, but when you pick it all off the flatbread with just the cheese was not good. The waiter was ok. It look a minute for someone to come out and seat us. There was a couple at the bar and a family of 3 that came after. Service was a bit slow overall. There were 2 waiters at first & a few more came in as it got later. They have a little candy shop as well. It wasn't as nice as the ones in Chicago but they have it!!

Lisa G.

This was about what you expect. Decor is fun and milkshakes and drinks are photo worthy. That being said, food and drinks are average and then you throw on the crazy prices and you just have to chalk it up as a vacation lunch. If I lived close, would never go there just to eat. Including tip, it was almost $40pp for lunch with two signature drinks. The smash burger was actually really good. The brownie volcano explosion shake was way more show than flavor. It has two brownies, ice cream, donuts, and blow pops on top. These are all just generic, not high quality. The glass is coated with chocolate and mini choc chips, but you can't really eat those chips. At least we had enough of us to share and almost finish this. My SIL got a non-alcoholic watermelon drink. The pour it at the table and it smokes from dry ice. Fun, but $28; that's CRAZY for a non-alcoholic drink.

Asenath N.

Super cute place. Came here with my sister for her birthday. It was a fun experience for the both of us. We really enjoyed our drink. Its pricey for sure but we were aware before hand.

Cas B.

I was wary with the recent bad reviews...but this place is great! Sara, our server, was just wonderful. Really gave us great service - she hooked it up with spicy ranch and mayonnaise for the fries that came with the yummy steak sandwich. She was very nice! The Barbie milkshake was huge! Better be for $20! Steak sandwich was also $20. So yeah, it's a pricey place. My cousin got the salmon salad and enjoyed it. We came for her bday. Good for special occasion!

Courtney S.

This is such a cute spot. Full of sugary sweet music and fun. They had cute picturesque backdrops for pics and it was clean. My server was super helpful and fun. I got a carnival Oreo sundae and it was fire. I literally had a sugar rush lol. It's super expensive so definitely bring a coin lol. Overall I loved it and would go again. Next time I'll try an alcohol beverage. Stay far away if you have diabetes tho!

Nicole N.

Oh my goodness where to start! I have been wanting to try this place since they opened years ago. It looked like such a fun spot with cool drinks and fun foods... all I can say is WOW what a disappointment... Things are not marketed correctly here, beware. The ambiance is the only good thing I can pull from this place. It was a fun interior, although everything looked dusty and some of their fun word lights were broken and not lit. They played 90's and 2000's music which did make my millennial heart happy. The food I had here was terrible. Honestly some of the worst food I have had in awhile from a restaurant. We started with the Cookie Monster shake. The frosting on the side tasted freezer burned and clearly was done ahead of time. My son tried to scape the side with a spoon to get the m&m's and it was hard as a rock! The doughnut was a joke. So stale and dry! I've had better doughnuts from the Walmart discount shelf! This shake was $17 and said it came with white KitKats, they used part of a Hershey bar as a substitute... The shake itself was small but tasted good. The rainbow burgers are nothing special besides the color. They were greasy. I asked for ranch on the side and as you can see by the picture, they gave me a Kens ranch to go. Very strange. I was supposed to get a rubber duck with this order. I asked about it after the meal and the waitress said "oh uh yeah, we are out, I can give you a keychain" That would have been nice to know before ordering, not that it makes or breaks the order. My son got a chicken tenders happy box which is advertised as coming in a "Whimsical box." Obviously Sugar Factory and I have different definitions of "whimsical" because his meal came out in a plain white box. Everything's was just thrown into the box, very messy. The menu notes this meal comes with a "sweet surprise" that my server forgot and it turned out to be just a dum dum sucker... his meal was also supposed to come with a pop or juice and this was never given to him. The fries that came with my sons meal were soggy and my fries came out almost burnt. The tray my fries came out on was also dirty. While we were there it was us and one other family and the server stood in the back by the bar talking to the bartender the entire time, never asking about refills and just did an awful job. This is marketed as a fun restaurant and the waitress made no attempt at making it fun. PLEASE do yourself a favor and try a different place to eat at the mall! This place is NOT cheap (I got the rainbow sliders, sweet potato fries, happy box for my son and a shake for almost $60!) And for a place this expensive to make substitutions and not tell the customer before ordering is ridiculous. We will not be back.

Lisa P.

The Sugar Factory at MOA was an experience... I had never been before yesterday and I don't need to go back, but it was about what I expected. I went to celebrate a 12-year-old's birthday. We were there midday Saturday and it wasn't busy, but they were so short staffed the service was very slow. We got several shakes, 1 "insane" milkshake, and some lunch items. The "insane" milkshake was just too much - but it was cool looking when it came out. Prices were high, especially for the quality and the fact that most of the plates, cups, silverware, etc.. were all disposable. My (very basic) grilled cheese with tomato (no sides) was $12, the regular milkshakes were about $10, and the goblet drinks were between $20-$30! If you have a sugar lover in your group, perhaps make a stop? But otherwise I'd pass and try one of the many other options at the mall.

David P.

Came here after a fun day and wanted to get my kiddo a shake. Now the shake he had looked good and tasted good, but 20 dollars for a shake when I have had fancier more complex ones elsewhere for half the amount is not something I will be running back for. Even a regular shake without all the bells abs whistles was not extraordinary by any means. You seem to go for the experience and seeing celebrities on constant video rotation. It was ok but there are just better options. I never will complain about the price if it's something amazing or unique as I love going to places all around Minnesota, but 20 dollars for one shake is a little eye raising.

Silas M.

Milk shake very good, cold, Oreo like, and sugary with amazing service as well. It was not long taking and the atmosphere was nice with Halloween. One down side was the stomachs ache.

Dave F.

And she'll have fun fun fun 'Til her daddy takes the sugar away... This place really is neat and unique. From colors to flavors, the pallets are wide ranging. We ordered the sliders (among other food) and some foofoo drinks. The sliders were surprisingly good even though the bread was colorful. While the drinks looked cool - they were consistent with the name of the restaurant - sugar factory. They were a little too sweet for my liking. My son had fun so I would go back...