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    Sugar Factory - Queens

    3.4 (388 reviews)
    Open 7:00 am - 11:00 pm

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    SUGAR FACTORY - QUEENS ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Touristy
    Trendy

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    Recommended Reviews - Sugar Factory - Queens

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    Reviews With Photos

    Lauren J.

    This is my second time being here. I went one time before for brunch. Both times I have found the music to be very loud. It can be hard to hear members of your dining party at times. They kept replaying the same songs. Both times that I dined here there have been numerous birthday gatherings throughout the restaurant. The staff brings out what appears to be ice cream with fire sparklers and sing happy birthday. It's a good place to hold large gatherings of people. We ordered the calamari to start. These did not taste good. They needed more black pepper and some were very chewy. It would make sense to cut up the included peppers instead of providing two whole peppers. They should put a different dipping sauce with them. The marinara sauce did not go well with them and the marinara sauce could be improved upon in general. All of my dinner party ordered the steak frites - 12 oz ribeye with signature fries. The dish also comes with a side Caesar salad, and Hawaiian sweet rolls with a side of cinnamon-honey butter. I ordered my steak medium and it came out medium which I was pleased about. The steak tasted good. Given that we ordered from the steak frites section of the menu I expected for the steak to be pre-sliced but it was not. The Caesar salad was delicious! The croutons weren't hard, which was really nice. The dressing for the salad was great. I wish I got just a Caesar salad for my entree. The fries were good. There are three options for fries: signature; truffle; and Parmesan. I wanted truffle but Emilio stated the restaurant was out of the truffle oil. The rolls and the cinnamon-honey butter were really good also! I loved the roasted cremini mushrooms side. They were seasoned very well. In the past for brunch, I had the steak and eggs which come with home fries and buttered toast. The whole meal was delicious. Would definitely return for this meal. A member of the dinner party ordered the yummy yummy love mimosa and enjoyed it. I ordered the ocean blue margarita. When my drink came I took a sip of it and notified there were random yellow particles floating in my drink and the glassware was broken. I alerted Emilio and he took back the drink and brought me back another one. When I got the drink back I noticed there weren't anymore floating yellow particles in it, which makes me wonder what was in the original drink I was provided. While both drinks were the "same" drink they tasted completely different. It would be nice to see more consistency with the drinks. When I went for brunch before I ordered another drink and I also was not impressed by the flavor of it. For the prices of these drinks they should taste better than they have the past two times I've been here. Our server Emilio, while pleasant, did not really stop by to check on us to see if we enjoyed our meal or if there were any concerns. We spent a good amount of time waiting to place our orders and waiting for him to stop by so we could pay our check. There is a 20% gratuity automatically added for "parties of 0 or larger."

    Radha P.

    I think the only reason this place is packed is the ambiance, the decor and TikTok. I can see coming here for the photo ops and the drinks. But the food and the experience is sub par to be kind. How is it the entrees are served 30 minutes apart? That's inexcusable. The drinks also got me sick

    Nutella hot chocolate
    Kaivona P.

    I would ONLY come here for milkshakes/desserts. The food is not great at all. It isn't terrible but extremely basic and lacking. We already know the drinks here are extremely overpriced, but if you are prepared for that and want it for the photos and aesthetic go for it. As for the food, It doesn't matter how it looks, I would never advise to pay hi prices for sub par meals. So, if you're hungry, I say pass...if you live already eaten and want something sweet , this is your spot. As far as service , while I enjoyed our server a lot, I wish I remember the gentleman's name. He was amazing and very attentive...the manager was very rude.

    50cent!
    Napoleon M.

    Walking into this lavious restaurant I was very pleased on the treatment from the beginning to the end. The hostess was very welcoming as well as the wait staff. I had two huge pancakes without the confectionary sugar or whipped cream. I am a regular degular and I don't need the extras. The extras would spoil my meal. The pancakes were more on the chewable side and a little dry. I also had pork links. That was the only sausage flavor available. The ambiance is casual or dress and the decorum was saturated with pictures galore. I loved the chandeliers, it gave a romantic flare along with R&B soft tones pumping faintly in the background, setting moods. ( Playlist pic included). I just sat afterwards just relaxed and enjoying the moments with my plus one. I really just wanted to sit longer and soak it all up but it's not a hangout, so off we go to the casino.

    Food Menu
    Rakema V.

    Neon lights, pink flower walls, and a Passionfruit Margarita that hits the spot. The burgers and milkshakes I saw passing by? Straight-up iconic. Can't wait to go back! #FoodieVibes #CocktailTime

    Inside my Egg white and spinach omelette
    Jewel M.

    Came here for lunch recently. Decided on the brick chicken and it was delicious and WELL presented! Even though there was a mishap in the kitchen that delayed my order, the food was tasty nonetheless. The waiter Greg was awesome, attentive and accommodating. The hostess was also accommodating and friendly, Ambience was as expected, calm and chill.

    Chicken and Waffles and French Toast

    It has a lovely decor. We wanted to get out of the heat because it was 100*, the AC wasn't cool enough for me. We had a good brunch. If you like huge slices of powdered French toast! It's a win. I tried the chicken and waffles for the first time. The chicken pieces looked like they came from a tiny chicken. lol but it was a fun, yummy delight. Now for the Cons. We were originally sat at a table closest to the door. The place was practically empty. The waiter who sat us dropped the menus on the table and walked away, never looked back and could not be bothered. I requested to be seated more central to enjoy the ambiance of the restaurant. Another waiter quickly gave us seating more to our liking. The restaurant quickly filled up and it was hard to get attention when we wanted our check, let alone anything else. Too many customers and not enough wait staff. I don't appreciate restaurants that add their tip to the bill. The waiter expressed they would share the tip. Personally, that one who sat me doesn't deserve a tip. Except that he needs to be aware of his lack of care. I would have given a better rating if they didn't have loud dance music pumping in the background. I enjoy all kinds of music and dancing. When I'm eating I'd prefer a more softer dynamic. The music was more of a hip-hop, Latin vibe and didn't match the decor or time of day. I am Hispanic, but I went for breakfast not for a club scene. lol oh! We wanted grilled cheese and they only offer it for dinner, I think the waiter explained. Even if it wasn't on the menu, I don't think a bread and cheese sandwich would be a problem. They had fried chicken, more of a fuss no? lol if you're at the hotel and casino, I think it would suffice. We went for brunch because it was the Fourth of July and nothing else was open. Would I go again? Maybe if I'm in the area. And I'd stay if the music was appreciate.

    Burnt waffle and dry chicken
    Ebony M.

    I'm staying as a guest at the hotel and came down for breakfast. The hostess was very dry, not friendly just seemed to not want to be there. The irony is that she sits as the face of the restaurant and was wearing a disco ball-esque jacket that was far more festive than she was. I asked for her opinion on the chicken and waffles. She didn't have one. I ordered the entree anyway. She ask me to sit to the side while I waited on my meal. I waited and watched someone from the back bring up a bag and leave it on the bar counter and walked away. I didn't think the bag of food was mine because she'd seen me sitting there and didn't bother to bring it to me or tell me to come over and get it. The bag sat at the counter. After about 20 minutes of waiting(10 minutes with the bag on the counter) I asked her to check on my food. She proceeded to turn around and grab the bag from the counter that had been sitting there. I asked them to remake it because I didn't want a soggy waffle that had been steaming in the bag. They agreed but just went back to the kitchen and re-warmed and re-heated the same entree. The lack of attentiveness, customer service, or effort to recovery with integrity is the reason this restaurant's doors will soon close, if there haven't already been talks of it. Sugar Factory as a company is great. I've been to other locations. But the vibes and service here were just awful. Way too early in the morning for your employees to look that miserable.

    Menu 5/2025
    kristin c.

    Located on the first floor of Resorts World Queens. Free parking. Went here twice already. Nicely decorated based on the season/holiday. A lot of seating; good for big groups. Large menu, pricey but portions for some items are big enough to share. The desserts are good for at least 2, even 3 people like the Chocolate Blackout. Found this out on our first visit so on our next visit (had a gift card), my family and I went for a special occasion Mother's Day and made sure to order a variety of entrees and desserts that we can share.

    Milkshake
    Shayna R.

    We made a reservation online, but upon arrival, the staff couldn't find it in their system. Luckily, since it wasn't too busy, they were still able to seat us. I've seen countless photos of families bringing their kids to the Sugar Factory, so I thought it would be a fun, kid-friendly outing for my son. Unfortunately, the only thing he really enjoyed was his Cookie Monster milkshake. We ordered sliders and fries for him and his younger brother, but the fries were too hard for a one-year-old, and the burgers had an overwhelming mix of flavors that didn't quite go together. The colorful buns were a fun idea, but my toddler made it clear they weren't a hit. I had the chicken parmesan, which came in a massive portion. The garlic and marinara were very present in every bite--it was good, simple, but not something I'd rave about. You could easily share it with three to four people depending on your appetite. My husband ordered the chicken and waffles, which came with tiny wingettes that looked like they had been air fried. The dish didn't really come together for me, but he enjoyed it. My mother-in-law had a burger with wedge fries, and interestingly, my toddler liked her fries more than the ones that came with his own meal. The ambiance was nice, and there was even a photographer walking around offering printed photos for $25 each. Our server could've been a bit more attentive; perhaps the automatic 18% gratuity made her feel less inclined to check in. Overall, we likely won't return. The experience didn't quite match the hype, and the taste didn't justify the prices.

    Pretty in Pink Margarita
    Cam A.

    Came in with pretty low expectations based on the Yelp reviews, but we were celebrating my niece's 11th birthday, so we decided to give it a shot. The space is beautiful, fun decor, great vibe, music and TVs going in the background, but nothing too loud to stop you from having a conversation at the table. The food did take a little while to come out, but once it did, it was warm and flavorful. I had the shrimp stir-fry bowl, and my brother-in-law got the chicken. we both really enjoyed our meals. My major critique is that my bowl came with four pieces of shrimp. My sister ordered the salmon, which was tasty but could've used a bit more sauce. Still, if you like simply seasoned grilled salmon, it's a solid choice. My niece is a picky eater, but she was happy with her burger even after taking off half the toppings -- she said it was one of the best burgers she's had, which says a lot. The drinks were good. the cocktails had a decent amount of alcohol, and the non-alcoholic ones were sweet and fun for the kids. Overall, for a birthday celebration, it did exactly what we needed it to do. The prices are on the higher side, so I wouldn't come here for a casual night out, but for a special occasion, it works.

    Taste of campfire s'mores
    Sherry J.

    This is a fun restaurant at the casino at Aqueduct Racetrack. . We never heard of it before and had no idea that by Sugar Factory they truly meant ALL THE SUGAR. The pouring of my drink was a show, and it had so many pieces of candy in it I thought I was going to break a tooth. We enjoyed the cheesesteak egg rolls, the grilled mini burgers and the chicken and waffles. The portions were huge and we took more than half home so we could try the campfire s'mores cookie skillet which we fought over! Of course I needed a souvenir cup for drinks at home. The servers are friendly but note the tip is already added to your check.

    Zombie punch
    Jennifer G.

    Love it here! I've always have a good experience with food! Great for parties and so fun for holidays! My favorite thus far is the Halloween specials! The zombie punch was so delicious

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    19 days ago

    Super good food but it's kinda of expensive. Great for a celebration but overall overpriced

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    Sugar Factory - Queens Reviews in Other Languages

    Ask the Community - Sugar Factory - Queens

    Can I bring my own birthday cake ? my daughter is turning 4 and I have reservations with u

    Call them and find out it may have changed. But if you want to bring your own calendar they will charge you.

    Do children 5-11 have to have vaccine cards?

    Honestly don't know cause when I went it was way before Covid time

    Don’t See Your Question? Ask Away!

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    Nostalgia brews a small local confectionary shop. Suddenly, I am now a five year old little girl…read moreas my eyes are delighted elated with wonderment to see all things chocolate and sweets displayed in the wooden glass case. Surely, my eyes are bigger than my stomach (including wallet). I have always been gravitated to old establishments where there is a long history, period atmosphere decor and the charm. It is family owned and operated since year 1925. Schmidt's Confectionery has been on my Yelp bookmarks for what I felt like an eternity. Previously, I have attempted to patronized during the summer, but it is closed for the summer months partly due the heat and humidity which affects working with ingredients and not optimal temperatures. It is easily accessible via MTA NYC Transit elevated J train on Jamaica Avenue at Woodhaven Boulevard station in Woodhaven, Queens, NYC. However, I walked forty (40) minutes from my home to this business. Upon entering the atmosphere has a redolent chocolate aroma with history and tradition which is intoxicating. There are chocolate lollypops, chocolate covered fruit, nuts, truffles, caramels, but I was hoping for chocolate covered strawberries. I abhor caramel. I despise nuts (despite not allergic). I like truffles. I like thin mints, chocolate covered graham crackers and have a predilection for plain solid milk chocolate. It is run by a woman who is the granddaughter of the founder albeit welcoming and helpful. I would surely return again for chocolate lollypops, chocolate money coins. I do hope Schmidt's have chocolate hearts. At first sight, I could not decide since everything was very enticing and alluring too good. I decided cherry cordials. She shown me a mid-size box of approximately twenty (20) pcs priced $30.00, which I asked if there is a smaller box as a option available followed by she asked if I want either dark, milk or white chocolate type. Oh! Someone who finally listens and heed the hope within my mind, WOW! Customer service is attentive and a personalized shopping experience. She gifted the box with mediocre curling ribbons which I have worked in a high-end retail specialty paper store and trained to use either double-sided satin or organza ribbons - never used curling ribbons. She did distributed a sales receipt. There is a scale if customers were to purchase by the pound. Business cards are available for grabs which is now part of my business card collection in a shoe box. Cherry cordials, box of 8 pcs, $10.00 I was completely sold for this small box. I actually taste the handmade and homemade decadence concoction of milk chocolate. It did tasted fresh and too good to give it away as a gift which I ended up consuming entirely! I delightfully enjoyed my cherry cordials with half a glass of white wine. Wooho! The stems from the cherries are visible. This candy store is certainly reminiscent of earlier times frozen in place. As time is fleeting, I hope Schmidt's Confectionery will continue to operate indefinitely.

    This place will have feeling like a kid in a candy shop. The smell of chocolate when you first walk…read morein is intoxicating and inviting. There's so many handmade chocolates and gift boxes to choose from. They even have cute stocking stuffer treats for Christmas! The girl who helped us out was kind and made us a 1/2 lb. assortment of popular milk and dark chocolate on the spot. $15 is a total steal for delicious handmade chocolate. We are definitely coming back and trying out more stuff!

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    Mike’s Italian Ices & Ice Cream

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    4.5
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    Sugar Factory - Queens - desserts - Updated August 2026

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