We were here to celebrate a friend's birthday. We had a party of 8 and everyone enjoyed their dining experience. It was my first time visiting Sugar Factory and I had a great time. My appetizer and entree were hot when they arrived to the table. I enjoyed my menu choices especially the buffalo wings because they are one of my favorite foods. Our server Vivi was absolutely amazing and constantly checked on our table to make sure we were okay. The ambiance of the restaurant is nice. It was decorated for Valentine's Day which was cute. My friend enjoyed her birthday at Sugar Factory and stated she will be back soon. The Sugar Factory candy store is located next to the restaurant. Photos of celebrities who visited various Sugar Factory locations adorn the walls. Candy galore for the sugar lovers. read more

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The food is horrible. I came to this location to celebrate my child's birthday. Sugar Factory is visually appealing for celebrations and photos. The pretty sparkler candle, oversized desserts, and drinks are also nice for special occasions. However, the food I had was terrible, and the menu isn't attractive. It mostly features low-quality items (see the menu) that seem like they were frozen and they just need reheating. The food at Applebee's and TGI Fridays is far better, and I haven't eaten at either in years. Still, I wouldn't recommend this place for a real meal. My bill was nearly $260 for two adults and two kids, with meals consisting of overpriced appetizers and drinks. We opted not to buy entrees because the appetizers were poor in taste and quality. The service was mediocre even with the waiters coming together to serve desert and sing happy birthday. I would not recommend this place to a friend but if you really want to visit Sugar Factory for the vibe or aesthetics I suggest eating beforehand and just ordering desserts and drinks for the celebration. @Sugar Factory! Do better! The cost of your food doesn't match its quality! read more

This is my second time being here. I went one time before for brunch. Both times I have found the music to be very loud. It can be hard to hear members of your dining party at times. They kept replaying the same songs. Both times that I dined here there have been numerous birthday gatherings throughout the restaurant. The staff brings out what appears to be ice cream with fire sparklers and sing happy birthday. It's a good place to hold large gatherings of people. We ordered the calamari to start. These did not taste good. They needed more black pepper and some were very chewy. It would make sense to cut up the included peppers instead of providing two whole peppers. They should put a different dipping sauce with them. The marinara sauce did not go well with them and the marinara sauce could be improved upon in general. All of my dinner party ordered the steak frites - 12 oz ribeye with signature fries. The dish also comes with a side Caesar salad, and Hawaiian sweet rolls with a side of cinnamon-honey butter. I ordered my steak medium and it came out medium which I was pleased about. The steak tasted good. Given that we ordered from the steak frites section of the menu I expected for the steak to be pre-sliced but it was not. The Caesar salad was delicious! The croutons weren't hard, which was really nice. The dressing for the salad was great. I wish I got just a Caesar salad for my entree. The fries were good. There are three options for fries: signature; truffle; and Parmesan. I wanted truffle but Emilio stated the restaurant was out of the truffle oil. The rolls and the cinnamon-honey butter were really good also! I loved the roasted cremini mushrooms side. They were seasoned very well. In the past for brunch, I had the steak and eggs which come with home fries and buttered toast. The whole meal was delicious. Would definitely return for this meal. A member of the dinner party ordered the yummy yummy love mimosa and enjoyed it. I ordered the ocean blue margarita. When my drink came I took a sip of it and notified there were random yellow particles floating in my drink and the glassware was broken. I alerted Emilio and he took back the drink and brought me back another one. When I got the drink back I noticed there weren't anymore floating yellow particles in it, which makes me wonder what was in the original drink I was provided. While both drinks were the "same" drink they tasted completely different. It would be nice to see more consistency with the drinks. When I went for brunch before I ordered another drink and I also was not impressed by the flavor of it. For the prices of these drinks they should taste better than they have the past two times I've been here. Our server Emilio, while pleasant, did not really stop by to check on us to see if we enjoyed our meal or if there were any concerns. We spent a good amount of time waiting to place our orders and waiting for him to stop by so we could pay our check. There is a 20% gratuity automatically added for "parties of 0 or larger." read more

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I think the only reason this place is packed is the ambiance, the decor and TikTok. I can see coming here for the photo ops and the drinks. But the food and the experience is sub par to be kind. How is it the entrees are served 30 minutes apart? That's inexcusable. The drinks also got me sick read more

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I would ONLY come here for milkshakes/desserts. The food is not great at all. It isn't terrible but extremely basic and lacking. We already know the drinks here are extremely overpriced, but if you are prepared for that and want it for the photos and aesthetic go for it. As for the food, It doesn't matter how it looks, I would never advise to pay hi prices for sub par meals. So, if you're hungry, I say pass...if you live already eaten and want something sweet , this is your spot. As far as service , while I enjoyed our server a lot, I wish I remember the gentleman's name. He was amazing and very attentive...the manager was very rude. read more

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Neon lights, pink flower walls, and a Passionfruit Margarita that hits the spot. The burgers and milkshakes I saw passing by? Straight-up iconic. Can't wait to go back! #FoodieVibes #CocktailTime read more

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Walking into this lavious restaurant I was very pleased on the treatment from the beginning to the end. The hostess was very welcoming as well as the wait staff. I had two huge pancakes without the confectionary sugar or whipped cream. I am a regular degular and I don't need the extras. The extras would spoil my meal. The pancakes were more on the chewable side and a little dry. I also had pork links. That was the only sausage flavor available. The ambiance is casual or dress and the decorum was saturated with pictures galore. I loved the chandeliers, it gave a romantic flare along with R&B soft tones pumping faintly in the background, setting moods. ( Playlist pic included). I just sat afterwards just relaxed and enjoying the moments with my plus one. I really just wanted to sit longer and soak it all up but it's not a hangout, so off we go to the casino. read more

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Overly priced low quilts and below mid level tasting food. And absolute no for me I've tried multiple locations and it's still a no regardless of it being queens or the city. read more

Came here for lunch recently. Decided on the brick chicken and it was delicious and WELL presented! Even though there was a mishap in the kitchen that delayed my order, the food was tasty nonetheless. The waiter Greg was awesome, attentive and accommodating. The hostess was also accommodating and friendly, Ambience was as expected, calm and chill. read more

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This place is a mess. We were told that the rainbow pancakes were sold out but could have regular pancakes; it was obvious the kitchen just didn't feel like doing it. In the photo is the hot chocolate,(see picture and description in menu) our toppings for our pancakes also came out in Dixie sample cups... Suagr Factors is supposed to be an establishment of extravagant foods and the experience was anything but. Not to mention we saw 2 different tables walk out because they hadn't even been brought water. There were only three other tables being actively waited on and two waiters so it's just bad management all together. read more

Sugar Factory - Queens - "hot chocolate" - Desserts Near Me - Jamaica, New York

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Located on the first floor of Resorts World Queens. Free parking. Went here twice already. Nicely decorated based on the season/holiday. A lot of seating; good for big groups. Large menu, pricey but portions for some items are big enough to share. The desserts are good for at least 2, even 3 people like the Chocolate Blackout. Found this out on our first visit so on our next visit (had a gift card), my family and I went for a special occasion Mother's Day and made sure to order a variety of entrees and desserts that we can share. read more

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We made a reservation online, but upon arrival, the staff couldn't find it in their system. Luckily, since it wasn't too busy, they were still able to seat us. I've seen countless photos of families bringing their kids to the Sugar Factory, so I thought it would be a fun, kid-friendly outing for my son. Unfortunately, the only thing he really enjoyed was his Cookie Monster milkshake. We ordered sliders and fries for him and his younger brother, but the fries were too hard for a one-year-old, and the burgers had an overwhelming mix of flavors that didn't quite go together. The colorful buns were a fun idea, but my toddler made it clear they weren't a hit. I had the chicken parmesan, which came in a massive portion. The garlic and marinara were very present in every bite--it was good, simple, but not something I'd rave about. You could easily share it with three to four people depending on your appetite. My husband ordered the chicken and waffles, which came with tiny wingettes that looked like they had been air fried. The dish didn't really come together for me, but he enjoyed it. My mother-in-law had a burger with wedge fries, and interestingly, my toddler liked her fries more than the ones that came with his own meal. The ambiance was nice, and there was even a photographer walking around offering printed photos for $25 each. Our server could've been a bit more attentive; perhaps the automatic 18% gratuity made her feel less inclined to check in. Overall, we likely won't return. The experience didn't quite match the hype, and the taste didn't justify the prices. read more

Sugar Factory - Queens - Milkshake - Desserts Near Me - Jamaica, New York

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I was very disappointed with this restaurant. We made the reservation for a party of 13 way in advance to celebrate a birthday. Upon arriving at 330pm the restaurant was empty. We requested to sit in a lovely background location... there were 3 different spots. Despite the restaurant being empty, they chose to sit us in a location with no background. When asked if we can have another location...they said those spots were already reserved. So, we settled in. To our disappointment, 4 hours later when we were done, all three locations we requested were never occupied. The food itself was decent. However, due to diet preferences, prior to arrival, we previewed the menu online for this location. When the dish was ordered, and the waitress took the order without question to the request, and to our disappointment when the meal was received, it was inaccurate. The only response was, "we do not offer that". There was a lil back and forth, eventually another substitute was provided. The drink menu is inaccurate as well. The "Lady in Pink" drink menu notes it is to change colors before your eyes! Unfortunately, this is false. The response from the waitress, "the bartender may have premixed the drink so it doesn't change". I'm sorry but to pay $20 for drink that is NOT as it says on the menu is deceiving. I would expect them to take it back and remake it so it has that pizazz as advertised!!! Also, I found myself cleaning off excessive cups off the table to make room for the birthday cake that I was told would arrive soon! It wasn't until the manager saw me moving all the cups and plates to the end of the table to make room for the cake that he sent someone over to help!!! This restaurant is expensive!!! But the experience I had at this location negatively impacted my experience with this chain. Upon given the check.... the only discount for the inconvenieces that were brought to the management's attention was the $35 cake fee!!!! Unfortunately, I would not recommend this restaurant location and will not plan to return. read more

Came in with pretty low expectations based on the Yelp reviews, but we were celebrating my niece's 11th birthday, so we decided to give it a shot. The space is beautiful, fun decor, great vibe, music and TVs going in the background, but nothing too loud to stop you from having a conversation at the table. The food did take a little while to come out, but once it did, it was warm and flavorful. I had the shrimp stir-fry bowl, and my brother-in-law got the chicken. we both really enjoyed our meals. My major critique is that my bowl came with four pieces of shrimp. My sister ordered the salmon, which was tasty but could've used a bit more sauce. Still, if you like simply seasoned grilled salmon, it's a solid choice. My niece is a picky eater, but she was happy with her burger even after taking off half the toppings -- she said it was one of the best burgers she's had, which says a lot. The drinks were good. the cocktails had a decent amount of alcohol, and the non-alcoholic ones were sweet and fun for the kids. Overall, for a birthday celebration, it did exactly what we needed it to do. The prices are on the higher side, so I wouldn't come here for a casual night out, but for a special occasion, it works. read more

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This is a fun restaurant at the casino at Aqueduct Racetrack. . We never heard of it before and had no idea that by Sugar Factory they truly meant ALL THE SUGAR. The pouring of my drink was a show, and it had so many pieces of candy in it I thought I was going to break a tooth. We enjoyed the cheesesteak egg rolls, the grilled mini burgers and the chicken and waffles. The portions were huge and we took more than half home so we could try the campfire s'mores cookie skillet which we fought over! Of course I needed a souvenir cup for drinks at home. The servers are friendly but note the tip is already added to your check. read more

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Always passed by this restaurant when I go to resort casino never try the foods. The place was pretty big and got a table right away. We order brunch. There was a photographer who took our pictures if you want to buy the picture with a frame cost $25. The lady took 5 pictures so we bought all 5. The staff and service are pretty good. The foods came pretty slow but it is very big and tasty. Would come back to try new foods read more

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Love it here! I've always have a good experience with food! Great for parties and so fun for holidays! My favorite thus far is the Halloween specials! The zombie punch was so delicious read more

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I went here for Valentine Day and had previously made reservations for 3:30pm. Around 3:11pm I received a text message from the restaurant saying my table is ready. Mind you this is almost 20 minutes earlier. When I arrived at around 3:25pm and checked in I had to wait for a table. Granted we waited about 15 minutes but still. We were seated and provided menus but wasn't given the Valentine menu until we asked for it. Drinks took forever to come and didnt taste of alcohol. The food came before the drinks. One drink they claimed was sold out but then the lady at the table next to us ordered it and received it. The buffalo wings were good as well as the onion rings and chicken fingers. The pepperoni pizza with honey drizzle wasn't a hit. The service was terrible but 20% gratuity is automatically added to the bill which is probably why they don't care about service. read more

Had the Surf & Turf (Medium Rare and done to perfection) Lobster Tail grilled without making it dry with asparagus and mash potatoes was fully satiated. I ate at the Bar and my Bartender Diego was attentive and a mixologist without question and the Bar is well stocked to accommodate. My only disappointment was I hoping to watch the NFL game but Yahoo making it difficult it seems for biz to show these games. read more

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I am rating the desserts. And honestly less than mediocre. I tried the Biscoff cupcake that was dry. I tried the three Leche that was not really sweet and they're really wasn't much like milky base as it should be so it was dry. The Nutella croissant was OK. Just OK. Like I wouldn't come back here and it definitely does not make me want to try the food. But it's in a casino so..... The only thing that was edible is the plain croissant read more

Sugar Factory - Queens - Cupcake - Desserts Near Me - Jamaica, New York

We ate here because it was connected to the hotel we were staying at for an overnight layover on our way home from Asia. It might have been the jarring contrast with the service we had received in Asia, but the service here was terrible. We almost left before they took our order because it took so long for the waiter to come to our table after being seated. The milkshake and fries were delicious, but the club sandwich left a lot to be desired, specifically bacon. The burger was mediocre. The only other time we saw our waiter was when he brought the bill which included a service charge for a table with 2 people. read more

Came here for an early dinner. It's a big place plenty of seating and great for groups. There is a full bar and the drinks menu is extensive. Our waiter was awesome he was fun and had good tips on the drinks and food. However, I was fully disappointed in the "steak sandwich" it was a fake chop cheese. Literally one hamburger patty chopped up that is NOT a steak sandwich. And it only filled half the bread that was given see the picture. No I did not return it becuase my paranoia would not let me. Lol I just finished the onion rings which were really good and the fries. So disappointed with that sandwich!! The margaritas flight was ok, the one in the city makes them better. These were sooo sweaty to sweet for a Rita. read more

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If you're thinking about what you see on Instagram and TikTok, it's unfortunate that's not what the experience is. I'd recommend skipping if you want to anything other than music and ambiance. The food is mediocre and I'm being nice. But let me be more specific; we had a party of seven people and I ordered fish and chips. I was told they had no fish then we were told they had fish and I was served frozen fish sticks. We were told there were no wings and so they brought out chicken tenders that were overcooked with buffalo wing sauce on the side. Most things were overcooked as well as their prices. I will NEVER understand how they could serve toasted white bread when asked for a bread basket. read more

The vibe is fun, colorful and very instagram-worthy with all the flashy drinks and over-the-top dessert's. The menu is packed with shareable items, from giant goblet drinks to crazy milkshakes stacked with candy and chocolate. It's a spot that satisfies my sweet tooth every time The staffs are friendly and ensure you leave happy but don't leave tipsy like I did read more

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Me and my work colleagues spotted this restaurant after checking into our hotel rooms. Prior to heading to the casino, we all stopped and grabbed drinks. Sugar Factory sits on the ground floor in between of Hyatt Regency and Resorts World. This spot serves up a wide variety on the menu both food and drinks. I tried the Sugar Factory Rainbow Sliders and the Carne Asada Tacos. They were both fantastic. My tacos had a perfect balance of savory, the meat was tender, and each bite was packed with flavor. Sliders were perfect for sharing and had a nice touch of color for presentation. We all had a variety of drinks, I had a Bloody Mary and a Sundae for dessert. Prices are incredibly reasonable for the quality of the food. While the service is quick and efficient, the atmosphere has that lively night club vibe that makes the experience even better. A photographer was also going around taking table group shots which my table purchased a group photo of all of us. Whether you're a local or just stopping in JFK Airport during transit, this spot should definitely be on your lumch/dinner list. read more

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Friendly service ! Vegetarian options / and substitutions allowed. Drink flights are a must!!! read more

Sugar Factory - Queens - Margarita flight - Desserts Near Me - Jamaica, New York

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This place is in business entirely for its instagram-able food and decor. I was here for 1 hour and they sang Happy Birthday to 4 tables around me. There were multiple large parties and it seems like a good place to do that. I got the hot cheeto burger just because it sounded wild. Not spicy at all (for those who like spicy) but it was a good burger - cooked well. read more

Sugar Factory - Queens - hot cheeto burger - Desserts Near Me - Jamaica, New York

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oh it was shocking how terrible this was!! the food was awful, the service slow, the pricing absurd. if you try to make eye contact with any of the servers that is not yours, they quickly divert their eyes. if you wave to them, they pretend they didn't see you. If it was really busy, that'd be another story, But this restaurant was DEAD!! the decor was nice but everything else iwas objectively terrible. i ordered the burger, it was a frozen patty. At $23, I want my ground beef fresh, not frozen. The food was so awful we ended up skipping out on dessert. It was so so bad, I wanted to warn my fellow yelpers! i recommend you hit the nearest Friendly's instead, as I had that today and it was awesome. read more

Sugar Factory - Queens - burger - Desserts Near Me - Jamaica, New York

This restaurant sits at Resort World Casino. Apparently the casino part is getting ready to grow and explode into a major presence. NOT YET ... but they set the stage to charge you at a high price. Example 20% tip ... good service or bad the 20% is mandatory.This makes for a bad experience. Why do we have to pay your employees if they provide horrible service. Bathrooms dirty and the one urinal was broken with no towels. Don't eat or drink here. They gauge you here... read more

Brunch at Sugar Factory Solid Comfort Food with a Side of Glam!!! My moms, including my plus stopped by The Sugar Factory in Queens for a late breakfast and overall had a good experience! The vibe here is definitely more Instagram glam with the candy and over-the-top drinks, but we all came in just looking for a solid, classic breakfast and that's exactly what we received. Our waitress was very nice and friendly. I ordered eggs (scrambled), bacon, home fries, and wheat toast. Everything came out hot and cooked just right. The eggs were fluffy, the bacon had a nice crisp without being overdone, and the home fries were seasoned well crispy edges with a soft center. The wheat toast was basic but good. I also got a sample of the country sausage, and I'm glad I did--it was delicious. Juicy and flavorful with a lit bit of that Southern-style spice. Definitely worth ordering a full portion next time. Service was friendly and quick, the place was quiet with soft music (nice). Prices are a bit on the higher side for a diner style breakfast, but you're also paying for the experience, location and aesthetic. For sure, I would definitely come back. Next time I might try one of the wild milkshakes or candy cocktails, (which I can't wait to try) however, even if you're just in the mood for classic breakfast comfort food, Sugar Factory delivers with a smile. read more

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Food is less than amazing for a very high price point. Had to send back the steak we ordered because it came out well done when we ordered it medium rare. Everything was mediocre when we got the bill there was an extra $40 drink on the bill. This place is only good to take kids to for dessert. Otherwise I'd stay far away. read more

The dessert was fantastic!! I will say the one in Las Vegas is much more lively and seems more friendly. I ordered the fish and chips. The fish was great, but the chips were barely warm and really didn't have flavor. We also had the Brownie Volcano Explosion shake. However, I don't think that's what they have us... However, the shake was still delicious. read more

Sugar Factory - Queens - Desserts Near Me - Jamaica, New York

Stay as far away from this place as you can. Surf & Turf dinner for $79 seems reasonable enough until it arrives; then you immediately taste to know both 8oz filet & lobster tail were frozen. The only 2 edible items on your plate are the asparagus & fingerling potatoes. They don't even have Tabasco sauce to help to mask the stale flavor of both frozen items! Oh well, live & learn. I hope to save at least a few of you out there from paying a pricey lesson... read more

Let me start by saying RW Prime was closed.. So we had to come here to eat. We were seated by Robert and he was super sweet and had an upbeat attitude, he recommended that we try the burgers, wings, and a shrimp dish that was removed from the menu. Now our server came over he was horrible, checked on the table 3 times when he took the order, when I sent back my dry not pink princess sliders, and when we gave him our rewards card and he had us sitting at the table waiting for him to bring the bill back for 15 minutes. One couple walked up to the front to see what was taking so long. We eventually walked up to the front to see what was taking so long and he was like It's hard to figure out when you use your points. Smh... so I said he didn't know what he was doing. This location is spacious and prettier than the one in Atlantic City. However, I don't think people come here for the food the desserts and drinks are the show stopper. I ate at the Atlantic City mac & cheese burger and that was dry, I wasn't a fan and I'm still not a fan. I will not return. read more

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I got a Groupon deal for the Sugar Factory , I went on Sunday afternoon, treated my kids to lunch and a sweet treat. The simplicity of black , pink and white decor gives a soft clean ambience. The food : we ordered the SF burger and fries Chicken and waffles , Carnival fried Oreo milkshake. The food was good , my son enjoyed the shake it had friend Oreos , silver dollar pancakes and whipped cream. Service was average not above or below. Our bill total was $125 my Groupon was applied , there was a mandatory 20% charge in addition to gratuity. I have mixed feelings about that. If you check the middle of menu it's on the bottom of the page. AKA " the fine print ". read more

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I always wanted to eat at Sugar Factory, so I decided to make reservations and see what it's about. The restaurant location is inside the World's Resort Casino. The staff is friendly, seated right away. The ambiance is beautiful. I love the pink napkins and the crystal chandeliers. Didn't have to ask for water it was brought to the table right away. I ordered the sugar factory club sandwich on whole wheat bread served fries and a Coors light beer. The food was delicious. I would like to come back next time and order a goblet drink. read more

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Why do I torture myself.. yet another episode of " we have a slow kitchen" This is a Large Chain restaurant. How is that acceptable. Five tables includong myself waiting. Should count myself lucky i am only waitin 20 min. Two tables. One hour !!!! Again, do not seem to care as they do not rally to make it better. Poor leadership. Today's staff are to good ones. The usual womn with the I do not care a sh@$ face is not here. read more

Took my kids here for a birthday dinner. The ambiance is definitely nice--fun vibe, colorful, and visually exciting for kids. But the food? Honestly, it was on par with a decent NY/NJ diner. Maybe slightly better, but for the price, it didn't justify the hype. Service was solid--our waiter was friendly and attentive. Still, I wouldn't return. If you're already staying at the Hyatt and want a convenient sit-down option, it's fine. But it's not worth going out of your way for. More about the look than the substance. read more

Service was exceptional! Huge portions. Great value and the ambiance can't be beat! Everything was tasty and served in a timely manner with a server who helped guide us since I was torn between some yummy options!! Did not disappoint. We will be back read more

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My son wanted to go here for his birthday and was super hype about it. For that I give 4 stars on his behalf. I would probably give 3. Staff were great no issues there at all ! Server did a great job. Food on the other hand was in my opinion a step up from TGIF, for my son ....it was great even though he didn't finish his burger. Highlight of the evening for him was his hot chocolate and milk shake. Really good drinks ! The chocolate mudslide was very good! Space is clean and cute, it's holiday ready for sure Overall my son had a great time and that's what matters so I'm happy I got the experience. read more

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