Local owned business that does good work and has nice customer service! Was highly recommended to them by our family's long-time go-to Aiea Shell service station mechanic & operators when they retired, so I knew I could really trust them to fix my car well! read more

I always do safety here like it, always get treated very nice, customer service is good, fast n reliable. I go early in the morning which is the best time to go read more

Did my safety check here. Got there around 8am and had 6 cars in front me. I waited 30 min till they did my car. And was pretty fast when they did my car. Bernie was real nice. Da workers here are nice and helpful. Good place to do walk-in, as long as you don't mind waiting. read more

Came in for safety check during my lunch break. Had a little bit of a wait which was expected, but service was great and quick once they got to it. Recommend Bernie. read more

Great for safety check! They were organized and efficient with our truck and later for our boat trailer.

Called at 11:30, lady said safety check opens back at 2pm to 4pm. I kinda knew but wanted to double check. Come back at 2:45 and they aren't taking anymore cause they close at 3. So what happened to 2-4pm? Cashier says they worked through lunch. ????? Wtf, eh??? If they had been working through lunch I could've came a 11:30!! So I mentioned my call earlier about times and da cashier asks "who told you that?" Then runs for backup from da old man who comes out and shuts me down. Come back in da morning, he says. I would like to add that Benny is super cool, (da only reason it wasn't one star), all the rest of them have sticks up their asses. No mo aloha. read more

Pulled up w a low air alarm on my tire. Two people came over right away to help me find the problem and while I was waiting 2 more asked me if I'd been helped yet! Amazing. I asked if they had time to do my safety check and another guy hopped in and started right on it. I sat in the shade and waited about 15 mins until it was done. So impressed by fast, courteous and professional service. Definitely recommend them for anyone who gets safety check anxiety like we do!! $26 cash. read more

Sugar Mill Shell - Two service station staff came to help see why I had a low air tire right away. No waiting. - Gas Stations Near Me - Waipahu, Hawaii

I've been having my safety check done at this station and the workers are efficient and friendly.

Sugarmill Shell in Waipahu are such true 'neighborhood kind of business'. They are very helpful and I see they are mindful when they are servicing Our Kupuna of all races! They were MyMommy's go-to when She could drive still and now She doesn't drive, I do some small service there and take Mom to reminisce (92 young with dementia)! Happy Holidays, GOD Bless and Mahalo Sugar Shell Waipahu Ohana read more

In my opinion the worst and unprofessional mechanic ever works there is this short oriental man who thinks he knows it all! He forgot to put shims in the axle and rear end and didn't grease the brand new u-joints , bearings and the new drive shafts and he overfilled 5 quarts of oil instead of the required 3 1/2 quarts which caused the rear seal to burst and he refused to take accountability and responsibility for his ignorance and his poor mechanical knowledge costing me $1600 to repair the rear seal at a better professional mechanic shop My vehicle was stuck there for over 6 months and I will never go back there If I could I would post zero stars because service and the unqualified mechanic is in the minus -- 0 zero stars for everything That mechanic should be fired for his incompetence!!! read more

Outstanding service, got me in and out quickly for a safety check. They are always busy but do their best to service the customers as soon as possible. Friendly and hardworking staff! read more

Great service. Walked (drove) in without appointment to check oil leak. They found the problem fast and explained things. Labor cost was realistic compared to what I've experienced other places. Great staff too. I'm making this my new spot for vehicle service. PS ... one of the few places that has full service gas station... a little more cost and limited hours, but worth it! Without them I would have had serious car issues. Thank you Sugar Mill Shell! read more

I went there for my safety check a little after they opened, on a weekday. There was already a small line outside. But I didn't have to wait long at all. They're very efficient and I will definitely be going back next year. read more

Lady at the check in had a smile. I grew up in this area. And this organization has the background location that I am very familiar with. Come here for your all repairs and for your annual safety check. I got mine completed in less than one hour and I was on my way with the smile. Oh yes and for your gasoline to this is a great place to get your gasoline. read more

Sugar Mill Shell - Aloha - Gas Stations Near Me - Waipahu, Hawaii

Usually good service and friendly. Today went for my safety check and when the sticker was being put on my car went inside to pay. It wasn't busy and the lady who usually runs the register wasn't there. A younger Asian guy was just standing there and didn't say anything to me like hi can I help you or acknowledge I was standing in front of the register. After 5 minutes a female walks in and he acknowledges her, I inform him that I was standing there waiting. He keeps saying to me I'm sorry you're having a bad day. Finally he tells me that he can't help me and is getting someone who can. This young boy needs to learn basic educate and customer service. read more

My brother and some friends recommended this place for vehicle safety check. I was the first in line and when they opened, 30 minutes later my vehicle was pau. Bring your vehicle registration, vehicle insurance, and HDL (Hawaii Driver License). If your vehicle is missing a taillight or broken taillight lens they can replace it same day. This place does have a line for safety check so be prepared to wait a little. Or come 30 minutes before they open and be the first in line, like me :-) read more

This is the second time we've came here for our safety inspection....not like that's a fun event or anything, ugh!!! If you get here early enough, their team is really efficiant, friendly, and above all...fast!! There is a Papa Johns nearby as well as a small mini mart you can go to for a bite to eat while waiting. I'll see you next year!! read more

Sugar Mill Shell - Gas Stations Near Me - Waipahu, Hawaii

Very fast service! Walked in to have my car get a safety check and in less than 15 mins got my clearance done! The guy who checked my car was efficient and fast! Thank you so much! Didn't need to book and wait in line. read more

Quick service for my safety check. When it came to fixing my speedometer Wayne was very straight forward and honest about what they could do and how much it would cost from the get go. Highly recommend for any car needs. read more

Came here for my safety check. Had a few people in line but they knocked them out real quick. Great service and staff is awesome. If you need your safety check done, come here. They do it fast and thorough. read more

Sugar Mill Shell - Gas Stations Near Me - Waipahu, Hawaii

Been taking all of 3 vehicle there for over 40 years. Wayne does the job for a fair price and fixes it on time. I can drop off my vehicle early in the morning before they open and they'll have it ready by the time I'm finished work. I'd recommed them for all of your vehicle service and repairs. read more

Came here on a Saturday morning around 8:40 and had an oil change (comes with maintenance check) and safety check. Someone had been getting their oil changed at the time but they were almost done. It took about an hour and a half to complete, and cost around $75. read more

I came here to put air in my tires (looked flat). I thought I had a leak , maybe a nail or something but it was my needle in my valve stem. I went to the auto shop and a gentleman , Wayne, helped me. He gave me a tool and the needle I needed. I can do simple things and wasnt so difficult. Problem solved and was able to out air. Upon returning the tool and about to pay, Wayne said " no need to , just put gas (never needed gas yet lol)." That's what you call excellent customer service! Thank you Wayne so much for being so kind and also with a humor :) read more

On my way to sugar mill shell to do my safety check I called and the lady told me to come before 11. I got there about 10:40 a.m. They took me in quickly. There was only about 2 people in front of me. I only waited about 30 min. For my car to be done. Quick and friendly service! It came out to about $22 for a safety. Thank you again! read more

Came here 11:20am and asked a big filippino guy if I can do my safety check but he said gotta come back at 2 because they all going lunch now I was like ummmm...okay. I was kindda bum out because honestly this is my first time doing a safety check in my whole life lol. So went to my car started looking for other places to do my safety check when another worker tap on my window asking if I was waiting for something and I said "oh no, I was gonna do my safety check but the guy said come back" but he said he could do it for me. Even tho he looked all sweaty and tired he still was kind enough to do it for me. He pulled in my car started checking my lights etc. and the guy who told me come back at 2 ended up helping doing my safety check haha! I mean, how's this guy trying to get rid of me from the start, idk if he lazy or something but just felt like he wasn't a hard worker as the other guy. Other than that the lady who rung me up was supper nice. I'd come back :) read more

Ron / Matt / Randall are excellent representatives of this fine establishment!! They still have full service gas pumping which is extremely rare today!! You should try the full service and experience a throw back in the early days of automotive transportation!! Aloha to Ron B. and the staff read more

This is the only place I put in gas. I've been coming here since I've had my first car so many years ago! The staff is really friendly and if you use their full service, they check your tires, clean your windshield, all the fluids. They do safety checks from 9-12 and then from 2-4, I think. The wait isn't long even though there is a lot of people in line already. The bathroom is pretty clean for a gas station. I love coming here to fill up. read more

I took my car for last minute safety check just before they were going to close. Wayne inspected my car and in 15 minutes I had my sticker. I've been going to Sugarmill Shell for over 20 years. read more

Went to get Safety Check, 23 April 2019, there was only one person ahead of me. Had two bulbs not working, were immediately replaced by Mechanic doing Safety Check. Was less than half hour (30 Minutes) two bulbs replaced and Safety Check completed and was on my way back home to Mililani. While I was waiting, the Owners (Wayne and June) and other Employees were quite busy doing Full Service on vehicles that arrived. read more

I took my car here for an oil change. I usually do the oil change myself but it's just been a busy time and it was overdue for a change. This is my first time bringing my vehicle here for any type of service. I also had a whistling noise coming from the engine bay which I didn't tell them about because I was going to have a different mechanic work on it. Well, when my oil change was done, the mechanic gave me a call to notify me that my vehicle was ready for pick up, and I told him I would be there in about an hour. He then asked me if I noticed any unusual noise coming from the vehicle and I said yes and that I already have someone scheduled to fix it, and he said don't worry about it I already fixed it for you and I'm not going to charge you for it. I told him wow, thank you so much, and he explained that it was coming from the brake cylinder area, and he changed the part and only charged me for the oil change. I only have certain repair shops that I go to, but I will definitely add Sugar Mill Shell in Waipahu to my list of recommended automotive repair shops. read more

Lady owner is very rude when talking to customer. Asked a simple question about tire services and she snapped about no one was around because all mechanics go out to eat lunch at the same time. read more

I would just like say this is the WORST place to come to do a safety check. The old man who runs the place is completely rude, and told me that he didn't want to safety check my car. I don't know what made him so upset, maybe it's because of how my car is modified or he was just having a bad day. ‍ read more

Worst customer service I have ever experienced. 3 visits waiting over 1 hour each time all for a service check. On final return I was told all I would have to do is show registration and pick up my sticker. Upon return I was then told by the owner Lady that stated her husband was the head service mechanic to wait in the line of people needing new service checks. When trying to explain i had already had my service check she rudely cut me off saying the wait was 1.5 hours and if I wasn't happy go somewhere else next time. Wow, talk about aloha spirit. The best part of the whole experience was a service mechanic left a razor blade on the seat where a child could have seriously hurt them selves, Good thing I found it before any keike did. I would never set foot in this dirty shop again. BE WARNED!! read more

Service staff was excellent at greeting, but are not well informed. I've had my safety check approved and this was the first I failed for FACTORY FOG LIGHTS. I told them I'd take my business somewhere else. They said nothing at all i just took my paperwork and left.. not to mention they were laughing when i left. Thanks guys! =) read more

Great place. This is a service station -- not just a gas station. My first time here, but I will be a regular customer.

I've been a customer since 1976. Wayne and his staff are excellent. On my last visit, they couldn't handle the job since it involved something beyond their expertise (airbag/steering wheel). Wayne took my car to another shop, then picked it up when it was done. Talk about great service! Update: I had some trouble with the A/C which was intermittent and gave Wayne a call to set up an appointment. The A/C felt guilty and started working again ( after I cleaned some contacts on the relay). He informed me that there are indeed issues with this particular part and suggested I just change it. I think we've all been to places where they insist that you bring the car in and you end up paying for unnecessary "repairs". He may have lost out on some business by suggesting that I do it myself but as far as customer service/pr, it re-enforced the point that my family and I are lifetime customers. read more

I called the station this morning to report that my wallet was stolen and my card was used at their station. I asked if they have cameras and they don't. The manager didn't seem to care that I was going to dispute the charges because the dispute is going to affect the bank and not him(according to him). He also said, oh we get this all the time. If I was the owner, I would try to see about being proactive in stopping these scumbags from ripping off both potential customers and the business. Oh well, I'll make sure everyone I know don't go to this gas station. read more

My neighbor recommended this place a while back and my daughter's Toyota Echo's a/c was giving her problems so I brought it in for repairs. I called the day before and talked to Randall and set up an appt. for 8:30 am the following day. I got there a little early and he was just finishing up. He troubleshooted the system and was able to determine what the problem was. I was out of there in 30 minutes and my daughter was happy. I had a estimate by my BIL's friend and it was like $5-8C with a new compressor. I feel confident that you'll be treated right and the cost will be a pleasant surprise. My only regret is not coming to them sooner but I will definitely recommend them to family and friends. Mahalo! read more

FIRST TIME WENT THERE FOR MY SAFETY CHECK...NEVER GOING THERE EVER AGAIN!!! Went to the Shell today trying to get my safety check done, gave them my registration and a print out of my insurance card which I just renewed so my actual cards didn't come in, the woman said it can't be a copy, but she asked one of the safety check guys if it were possible, she came back saying that they need to see it through the app so I downloaded it, showed them but they said they needed to see the card?! When I clicked on the link through the app to view my cards, it prompted me saying that "insurance policy can't be viewed at this time". I called my insurance company and they told me that the printout I have IS THE SAME FILES as the link when clicked!! I had my insurance rep on the phone at the same time while explaining my situation to the old guy, but he was super rude! He just walked away with his back turned and said "gotta be through da app". WTF?? IT IS THE SAME THING!!! I left and went elsewhere where I got my safety check done in less than 10 minutes. read more

Honesty by car mechanics is always a question I have, when I bring in my car. But with this place I know I can always trust them. I get all my car needs here. They tell you straight what needs to be done and suggest cheaper alternatives. I love the staff since they are so helpful and knowledgeable. I recommend them to everyone since they will get the job done right and not charge you unnecessarily for things you don't need. Great work, Great Staff, and most important Honesty. All of this you get. read more