Both of my children see Dr. Sullivan for their orthodontia. Dr. Sullivan and her entire staff are friendly, helpful and always return phone calls promptly. Dr. Sullivan is very kind and speaks directly with my children about their progress and treatment. My daughter had a long and complicated treatment, got her braces off and her teeth look beautiful. My son is still undergoing his orthodontic care. I highly recommend her for your orthodontic needs. read more

I've never left a negative review before in my entire life, but I feel compelled to do so for the benefit of others. Over three months ago, I visited Dr. Sullivan for an initial consultation, referred by my general dentist. Dr. Sullivan disagreed with my dentist's treatment plan and mentioned his plan was too aggressive which I understand, but she did not come up with any plan or outline the next steps, leaving me in the dark for months. When I followed up two months later, the office was uncertain about how to proceed and referred me back to my general dentist, who reiterated the original plan and directed me back to Dr. Sullivan. Sullivan finally comes up with a plan but I had some questions to understand the procedure, how long it was going to take, etc. They got annoyed with my questions and told me they could not answer them anymore. Part of the reason I had questions was due to the fact that they kept changing their plans; they first wanted to do Invisalign but then decided braces was better, then they were not sure if partial braces would be better or full. When I asked my questions the receptionist whose name was Sandy told me (in a raised voice) they were done with me and frustrated with my questions and did not want to accept me as a patient anymore. Now that is after over 3 months of no progress or plan. I wish they had decided that 3 months ago. Also, their fee is among the highest in the Northeast Ohio area, quoting $8,280 for metal braces, which seems excessively high, especially considering another orthodontist once assessed my case (when I was 13) as not requiring braces. I currently do need braces, but I believe my situation is not particularly complex, making the quoted price seem even more unreasonable. Their quote did not have a breakdown of the prices and Sandy was not willing to clarify/explain the details related to the quote. read more

All of my children required orthodontic care and the staff and Dr. Sullivan were always very friendly and helpful. Took the time to explain the process and answered any questions I had. Would recommend this practice to all my friends and family. read more

Had a wonderful experience at their office. I had a dental emergency and they took care of me with great concern and efficiency. I was first time patient. Their office is very inviting and I had no wait time. read more

I am extremely thankful for Dr. Sullivan and her incredible team! She treated my three children and all have gotten their braces at Sullivan Orthodontics. My children's teeth look amazing because of Dr. Sullivan! We have had a wonderful and positive experience at Sullivan Orthodontics! Dr. Sullivan and her staff are amazing and very personable. Dr. Sullivan is very knowledgeable and really takes the time to explain procedures. The assisting staff are very attentive and provide excellent service. Every time we have an office visit everyone is so friendly and welcoming. They are really interested in you as a person and help you feel comfortable. I highly recommend her practice to you. My kids love Dr. Sullivan and her super friendly staff!!! read more

I love Sullivan Orthodontics. They have been nothing but phenomenal with my care. My case is a difficult one due to tons of crowding and me being "older" but I am so happy with how my teeth are turning out. They are flexible with scheduling and everyone in the office is awesome. Dr Sullivan is so so nice and always keeps me updated on my plan of care. I would recommend them to anyone who needs braces. I have not been disappointed. read more

Terrible experience for my spouse. She has had braces in the past, and never experienced any of the issues she has had with Sullivans. Wiring, springs, and attachments frequently fall off within a day. The "emergency" line responder actually ignores my spouse's phone calls, but picks up unrecognized numbers (mine). When she does speak to the office about these issues they do not schedule prompt follow-ups, frequently say to just deal with the pain and inconvenience, and have even asked us to essentially do their jobs for them by pulling and straightening wires that have popped loose. By "deal with the pain," I mean they ask that you leave open and exposed wires poking into your mouth for weeks before scheduling to correct their defective work. By "inconvenience," I mean they left my spouse with a dislocated jaw for several weeks after their tech pushed too hard on her mouth and popped it out of place. It is obvious to me that Sullivans does not care about the level of care they are providing, and is more concerned with making a quick buck off unsuspecting patients who are unaware of the nightmare they are about to embark on by signing up with this office. The braces themselves have been on longer than quoted, and are likely to interfere with things we had planned this year which the Dr was informed of going into this, and assured my spouse they would not be on this long. Additionally, the Dr told my spouse no additional bone surgery would be necessary for implants after the braces were removed, and now we are hearing that bone surgery is likely necessary. From the very start this has been a nightmare ordeal. Steer clear of this practitioner unless you want your mouth to get butchered by an uncaring and unprofessional orthodontist. read more

We love Sullivan Orthodontics!! We have been patients for 8 years. Everyone in the office amazing and so kind!! Definitely recommend this office for anyone needing an orthodontist! read more

We have tried several times to have the office send us a detailed bill of my step daughters charges. My bf has an MRA account and they require a detailed bill to pay any dental fees. The office keeps telling us they do not have any detailed billing, just the contract. We explained they would need to have some type of detailed billing to send to insurances why can they not send a detailed bill to us? We were then informed there is no detailed bill because no payments have been made. We laughed and said a payment can not be made by the MRA until we receive a copy of the detailed bill so we can send it to the MRA for them to pay it. (They don't seem to grasp this concept). We were then informed that if we wanted a detailed bill to send to the FSA (we don't have FSA we have MRA) that we would need to pay a fee for them to send it. Again we explained we have an MRA and we have to send paperwork along with the detailed bill and why would you charge us to send us a bill if you want it paid. They then got frustrated with us and told us they would email us something. That was 5 days ago and we still have no email. Guess sullivan orthodontics is doing so well they don't need our money..... read more

I don't write reviews on Yelp but their service and client treatment compelled me to. I'm from the West Coast and was only spending my summer over Ohio. Hence, I had no dentist/orthodontist in the area. Unfortunately, one of my brackets fell loose a month before I could go back. I called a few clinics and got referred to Dr. Sullivan. I called them for an appointment and immediately got one the next day. When I asked for how much would it cost, they told me it would be free of charge because they only had to glue my bracket back on my tooth. I thought I misheard it so I still brought my debit card with me when I went for my appointment. When I got there, I was immediately attended to, barely no waiting time. Sweet! Alyssa and Dr. Sullivan were super friendly and personable! Very welcoming! Although they knew that I was only a visiting temporary patient! I felt like I was treated as if I was regular client. After my bracket was glued back, I then asked again how much it was. They again told me that it was free. I was amazed! I'm not from their clinic so I do expect that I would be charged at least even at the minimal. Their service and client treatment is superb! Had I been living in Ohio, I would have had switched to Dr. Sullivan and be a loyal client for as many years to come! If you're still looking for a dentist/orthodontist, I really recommend Sullivan Orthodontics. read more

Here's my opinion...I tried to schedule an appointment with this practice and the people who answer the phones were bullies. I had a simple question -- how much would a specific treatment cost. Instead of providing me (the customer) with a cost they mandated that I take several hours out of my day to come in "so we can see you". When pressed as to what that would accomplish they repeated over and over again "we need to see you, we need to see you"...they would not explain to me exactly what they needed to see me for. I explained that I would need to know what I was being charged before I came in and they refused to tell me. They seemed to assume that they already had my business. It was very uncomfortable to me...patients are customers and deserve to be treated as such...I don't like to write negative reviews but I'll pass on this one. read more