I wanted to take a moment to share my appreciation for the exceptional service I received this…read moremorning at Sullivan Tire. While driving on Route 3, I suddenly got a flat tire. I made my way to your Norwell store, where Scott went above and beyond to help me. Not only did he take care of the tire repair promptly, but he also generously arranged to drop me off at my meeting so I wouldn't be delayed. To my surprise, by the time my meeting was finished, my car was ready to go--completely taken care of. The level of service, efficiency, and genuine care Scott demonstrated was absolutely amazing. Please pass along my thanks to Scott and the Norwell team. Experiences like this truly stand out and are greatly appreciated.

A previous response incorrectly stated that repairs were completed the next day. Due to legitimate…read moresafety concerns about trusting the team responsible for the incident to perform the repairs, we took our vehicle to an independent body shop that was ready to begin work that same week. However, because of ongoing delays and lack of communication between Sullivan Tire and their insurer, Federated Insurance, we were without our car for over a month. Sullivan Tire's handling of this situation has been unacceptable. While their claims representative did reach out regarding lost income, they have refused to honor documented time lost from contracted work and have not covered out-of-pocket costs directly caused by their negligence. We are continuing to pursue this matter.

Two weeks ago, my car battery kept dying and I popped in to see if they could test the battery…read morecells for me. The front desk guy Mike told me no, says some bs that they don't have the equipment to do that. Bro I've had AAA tow trucks pop up on the side of the ROAD w/that little device and read my battery strength. Showed me the number too. So this is an insane thing to claim flatly that they can't do it, and expecting me to believe that it isn't a pretty big fail on their end if they can't do a simple current read with a 50 dollar device. Whatever. I move on. I ask him if he can test the draw from my newly installed soundsystem, to see if maybe that's the issue. He says no, and tells me to basically go to another store to get it figured out. I actually have to go into the parking lot to call an audio system store, to get the answers I need. I have some choice words with him bc I feel like he isn't trying in the slightest to earn my business. On the contrary I feel like he's telling me to go somewhere else. I apologize, and I buy a new battery cuz just like, fuck it. I prolly need one no matter what. When the job is done, I meet Michael (whom I think was the owner). Hewalks me around my car, is super helpful, polite, teaches me things I didn't know and tells me about some error codes that should be addressed. Shows me a bubble on my tire, we agree to take care of it next month. Well a week later I'm back in there, bc a whole bunch of fault codes keep being tripped but I know those corresponding elements (like power steering error, etc) are working. So it's probably a sensor or wire issue bc I just rewired my car audio the previous month, and it had a faulty ground that blew some fuses. Mike (the owner) is there when I show up . Super friendly, helps me out, remembers me, tells me "we'll call you before we incur any costs", which is a gracious thing to say. However I get a call a few hours later from Mike the front desk guy (however I thought it was the owner). Starts telling me the Tire Pressure Monitor System error is shorting the other systems, and the solution is 2 new tires bc the tread is different and tripping the TPMS. Yes. I'm aware that's why the TPMS light stays on. But what HE doesn't know, is that I have driven with that error code for over a YEAR, and previously for a few months. Funny...how back THEN it wasn't tripping any other fault codes, huh? I honestly thought I was talking to Mike the owner and I asked "well how come the TPMS error is only just NOW causing all these issues to all the other sensor issues?" and he says "I don't know." Oh I know who THIS is, now. I told him I don't agree with the assessment, and I'd like to pick up my car. I walked in, said "Here for the Civic." and he hands me a piece of paper. I have to SAY "....keys?" for him to go walk over to a wall, and get my keys. I said "That's two times in two weeks I've had an issue with you. I live up the street and would've brought 10 years worth of business. YOU'RE the reason why I'm not doing business here." And I left. It COULD be the TPMS sensor, but the way in which he explained things to me made me feel on multiple occasions that he didn't know what he was talking about and just being rude to me to cover that up. Or rude bc he felt like he didn't need to explain things to me. Either way, I'm not dealing with that shit. I'll find out from a dealer. As someone who worked for Herb Chambers for many years, what I learned is that the service teams at big dealerships are more reliable than ppl think to give them credit for. They are THE most knowledgeable ones for your make/model, and even if it isn't the lowest possible price, there's all kinds of guarantees with dealer shops they will honor, if work doesn't go right. Because if a shop was caught doing shady shit and ppl reported it, they can the RIGHT to sell that make of car (yes that can happen). Losing that status is the DEATH for any major dealership, so the service teams don't fuck around bc that would be the end of their job. TL;DR Mike the owner is very nice but Mike the front desk guy is not.

Extremely professional bunch of good people here....traveled all the way from Warwick, RI to…read morepurchase a used car here recently and the experience was seamless...[except for the trip on 95, 93 and route 3...LOL...] dealt primarily with James [pretty sure that was his name...very nice young guy] I found out by talking to him that they had another location in West Newton, MA [where I was born back in the dinosaur days] and we talked about "Antoine's Bakery" which has been a favorite in my family forever. None of us live near "The Lake" or Nonantum in Newton any longer but we will still go out of our way to stop there...I just found out that their Newton location is directly across the street; no wonder James knew about it! My pristine condition 2006 Toyota Camry with only 120,000 miles was one of three cars hit and totaled by some brainless idiot on Rte 95 in Providence, RI back in December and I really mourned the loss of my mint condition baby. Anyway, found a 2003 Camry at their place in Rockland and am now driving it in RI...just got my inspection and the mechanic who always takes care of my car even said..."You got a nice little car...Good Deal"! I don't know about you...but I HATE shopping for cars...very stressful...but if my Toyota lasts another one hundred and fifty or two hundred thousand miles I will be back to hopefully find another Toyota Camry...obviously much newer. Love Toyota. Bottom line, you can trust these guys and they will do everything within reason to make you a Happy Camper of a customer!! Excellent!

I was having wheel issues. they checked tires brakes and were wonderful. I also got an oil change…read more total was under $100. I always got my tires there and will continue, friendly too!

They were friendly and I liked being able to schedule my oil change appt on-line but they didn't…read morefill up my washer fluid even though the display showed that is was low and they didn't check my tire pressure/add air even though they said they did. I'm late for my next thing because I had to ask them to do these things and now I'm left wondering what else wasn't done...

Fred was amazing. He was knowledgeable, professional, and was able to resolve a problem that had…read moreother shops stumped for weeks in just one day. The service was excellent, and the pricing was more than reasonable, especially considering how quickly and effectively the issue was handled. It's hard to find a shop that provides this level of quality, honesty, and value. I highly recommend BJ's Auto Repair and will definitely be going back for future work.

My wife brought her car in here to get her brakes done. They called back and said it was gonna be…read more$1400 to "fix" and replace my pads, rotors and brake calipers. Something tingles in my mind, so I bring it to my favorite Route 18 auto body in Abington ( after I get charged $75 to take it back.). $350, new pads and rotors only needed on 2 tires and they said the calipers don't need to be replaced, just cleaned. I think this place is trying to take advantage of the not poor town it's located in. Easily convinced my wife to never return.

Absolutely one of the best experiences I have ever had. Derek and his team are not only…read moretrustworthy, reliable but they are incredibly knowledgeable. They have removed the anxiety and hassle of the auto repair part of life flawlessly. If you are in need, this is the place! Thank you so much guys!!! "Auto Hospital, Derek speaking!!!" That's the sound of peace of mind! Tom M

I had a highly disappointing experience with this repair shop. I brought in my truck for a loud…read morebanging noise coming from the front right side. The truck was still drivable at the time. The shop kept the vehicle for two full weeks. They diagnosed the front right banging noise as being caused by the rear drums and emergency brake cable. They replaced the cable and addressed the drum issue, charging a total of $864. While the price was expensive, I accepted it because I believed I was paying for quality work. After driving the truck home, I parked it for a few days. The following Sunday, while taking my kids to the park, the exact same noise returned--only louder. I immediately called the shop to report the issue. Jason acknowledged that he had dropped the ball due to their high volume of work and instructed me to bring the truck in the following Wednesday, promising he would return it the same day. He was apologetic during this call. On Wednesday, the day of the appointment, I called to inform him that I had attempted to drive the truck to the shop the night before, but the banging had become so loud and sounded so dangerous that I would need to have it towed instead. I asked if the shop had a tow truck. Jason said they did not and recommended using AAA. I called AAA, signed up for a membership, but learned it would not take effect until the following day. I then called Jason back to ask if we could reschedule for the next day to avoid paying approximately $300 out of pocket for a local tow. At this point, Jason's entire demeanor changed. He began shifting blame onto me as if I had done something wrong and repeatedly emphasized that they "didn't hear" the noise while the truck was in their possession--even though I had specifically pointed out the front right location on the initial visit. I had explicitly told them on day one that it could potentially be a ball joint and asked them to fully diagnose the issue and take their time to ensure it was done correctly. Instead, after two weeks, they sent me home with the same problem unresolved, along with an $864 bill for work that did not address the main issue I brought the truck in for. They then proceeded to blame me for the situation. The call ended with Jason stating, "we just aren't right for each other." I have attached a copy of my receipt as proof that the initial reason I brought the truck in was the right front noise. You can clearly see it labeled on the receipt as "Noise in RF, e brake?" This shows that the shop can claim they fixed the issue all they want, but they did not fix the actual problem. They simply assumed it was something else instead of fully diagnosing it. I assume this "I'm sorry, we're just so busy" excuse is one they use often. This shop appears to be unreliable. I have read reviews from other customers whose vehicles were turned around in just one hour, yet this shop could not resolve a front-end banging noise after keeping my truck for two weeks. When I gave them another opportunity to make it right, Jason responded, "to be honest John, even if you drop it off I won't have the time for a week or two." I strongly recommend staying away from this shop due to their poor service and terrible customer service.

Needed a quick oil change for a commercial cargo van and called this Jiffy Lube and spoke to Matt…read moreto ensure they could handle the vehicle. Matt assured me they could handle it and even went outside while I waited on the phone to measure the doors to ensure it would fit. Arrived shortly thereafter and was immediately taken care of. Pleased with the overall experience. Good job

Got conned into a $130 coolant flush that the manager said I needed at 30,000 miles, when the…read moremanufacturer recommends it at 100,000. They just permanently lost my business.

Rude service advisor from the minute I walked in. Attitude…read more Then I look out the window and the person taking my car was looking at the wrong tire. I had gone in for a flat repair. So I went up to the service desk and said something and got more attitude. Then I saw my hood open ai asked why and he said we do a multi system check. I said no one mentioned that and I just want my tire checked. I'm sure trying to drum up more business and maybe hijack my car to that end. The tire ended up patchable . I asked some questions, didn't really get answers and left. Price was reasonable. But I won't go back

Best Firestone in south shore got mine car done in and out .fix my stud !! Alignment is perfect !!…read moreGreat team !! Thanks !! 10 star

Charlie is incredible in services, outstanding in communication, and beyond fair in pricing…read more Charlie runs an honest business where he will tell you exactly what you need done for your car, tell you what is coming up in terms of service needs, and give you a fair timeline. The best mechanic I've ever worked with!

This shop is by far the best of the best when it comes to foreign auto repair shops. Charlie is…read morefair, honest and above all highly qualified auto specialist. If you want responsive and excellent service at a fair price this is the place to go. I currently have 200,000 miles on my 1998 Acura RL and I owe it all to Charlies attention to detail and expert care. Ted