I had a very disappointing experience at Nails of America and will not be returning. What should…read morehave been a relaxing self-care visit turned into an uncomfortable and frustrating experience because of the staff's lack of professionalism and customer service. The front desk receptionist, Marvel, was rude and unwelcoming both in person and over the phone. Customer service matters, especially for someone who is the face of the salon experience. The biggest issue came when I politely questioned an added charge for "long nail length" even though my nails are medium length. Instead of explaining the policy professionally, the manager loudly said to me, "You can say whatever you like but my observation is your nails are long and you pay." I simply responded, "Okay, I won't be returning," paid my bill, and left. As I continued my day, it still bothered me that I was spoken to so loudly and dismissively over a legitimate question. I later called to get the names of the employees involved, and Marvel was again rude and hesitant about providing that information. It honestly felt like either she already knew who I was or this type of behavior is common practice there. This salon used to feel welcoming. I remember when customers were greeted by name and made to feel appreciated. Now the environment feels chaotic, loud, and poorly managed and not relaxing at all. My family and I will not be returning to this or any Nails of America location. Do better.

I went here on a Sunday because most of the nail shops around are not open on this day and to…read morereally be honest this place is, pricey, but it gets the job done. I went in and had to get my gel polish removed and then I did a nail polish changed this time and the total ended up being $28 plus they asked for a tip so I gave three dollars so it was 31 after all. One thing about it getting in jail polish put on and remove is always gonna make the bill go up. It should be cheaper for me next time when I go to just get a nail polish change which will be like $13 I believe plus tip of three dollars so 16. I chose the French color because you can't go wrong with this classic style. Now all I need is those new croc sandals that are in style right now.

Quick service and I appreciate that. I only got my eyebrows waxed. Prices aren't bad, ambiance is…read morewelcoming .

Absolutely NO...DO NOT USE THIS SHOP HIDDEN COST due to…read moreregular length, poorly filled and poorly shaped and poor service & old polish was used. I couldn't leave because they had already taken so much time until other shops were closed. This place has nice decor.. But not worth the hidden cost and extra fees for normal length nails. The nail tech was arrogant and slow and rude. Her work was poor and it took over a hour for me to get the horrible nails below. She should be fired or replaced.

Such a great experience. Vicki was kind and attentive with the pedicure. Would definitely go againread more

I am shocked to see all the poor reviews. I have been coming here for the last 6 months and…read morehonestly love it. I don't have a favorite tech yet as all the techs that have helped me have done a wonderful job. Today Vincent did my manicure and he suggested chrome and I am impressed! Their large pedicure selection is impressive, they always greet you with a drink of choice and it's the full relax experience everyone deserves! If you are looking for the full pedi experience Ben is the guy to go to! I will say if you do not make an appointment the treatment & service isn't the same. I have learned that the hard way! So now, I always call for an appointment.

I'm new to Houston and moved from NY less than 2 months ago. In my move, one of the most nerve…read morewracking concerns was where I'd be able to get my nails done, but luckily I've found my people! From my nail tech Hayley, to Marlina at the front desk, to Cella herself, I've had an amazing experience so far. I've only been twice so far, but already know I don't ever want to take my business elsewhere. The first time I got a luminary overlay set with gel polish and the second time I got a fill in with gel polish as well. They didn't chip or lift for FIVE WEEKS. Hayley did the cutest designs, was very meticulous, and is all about the customer experience. The whole salon is, really... did I mention they offer complimentary mimosas?! I cannot stress enough how satisfied with the work they do and their customer service. They're in the process of onboarding some amazing new nail techs as well. I saw some of their work and was blown away. If you haven't tried Cella's Nail Salon yet, you're missing out!

I met Hayley at another nail salon, she was always friendly and bubbly, immediately fell in love…read morewith her ! Not only is her personality amazing but her work is beautiful too! Once she told me she offered luminary nails, i never looked back. my nails are healthier than ever. The salon is super girly and modern! The staff is extremely friendly and makes you feel so comfortable. This is where i go for "me" time.

Shannon is the real deal!!! I have finally found a nail tech who is skilled and effectively…read morecommunicates what she's doing and why as well as understands my needs and wants when it comes to caring for my nails. Shannon is personable and easy to talk too! My first time in the salon and we talked as if we've known each other for years. When it was all said and done I was extremely happy with my hands and feet when I left and truthfully I only went to get a full set; I explained how some of my toe nails would split or just completely fall off. She explained why it happens and offered a long term solution which no one has ever done before! Nails look great toenails don't have any splits and it's been almost 2 weeks!

If I could give this nail shop zero stars I would. I literally drove half an hour to this business…read morethat I saw on TikTok . They looked like a nice,cute, professionally run nail shop, but boy was I wrong. I booked my appointment two days in advance online for a builder gel manicure. It allowed me to book the reservation at 2:45 pm with Kendra Smith. When I get there right on time, I was informed that Kendra is not even a manicurist. I was told she was a pedicurist. Why in the world would they allow people to book with a pedicurist for a manicure? The young lady that greeted me looked at me almost like I was supposed to know this, it was my first time patronizing this business!! How was I to know that their website will allow you to book with the wrong person. That is their error, not mine. There was no apology made and I was told that I can wait until 3:45 PM ( a full hour for another manicurist to be available). I told the young lady that was completely unacceptable and unprofessional. She agreed it was unprofessional and that Kendra should have made her aware of my appointment , but she just left for the day, not even mentioning it. I was sitting there dumbfounded. Also, no concessions were made. Again, not even an apology or an alternative. I just left in frustration. I unfortunately wasted an hour of my day driving there for no reason. Do not go to this place of business as they are inconsiderate and horribly run.

I'm writing this review because there's so many old reviews... so Friday/Saturday they open at…read more8:45am They accept walk ins & APPOINTMENTS now Credit cards are accepted with a 3% fee. There's a $3 charge for shape. Full sets start at $25. I got mine medium/short length. I've sat with every tech and everyone does an amazing job. But the man is very rough but TRUST you will love how he shapes. I paid $28 for this full set, white powder + square

Did not like this place seemed cool at first I went for a pedicure and it was a lazy service I…read moredidn't get a massage like another customer that was next to me and also my feet were crusty and dusty after the pedicure she literally did bare minimum on my feet and they told me I should've gotten shellac .for the most part the toes were cute could've been cleaner but it was cute . I will never go here and spend 51.50 on there trash ass pedicures

I love my nails! They're so cute, just like the inspo pic. The nail tech was very nice too:)read more

Chi is so sweet and THE BEST. She never rush or make you feel rushed she makes time for all her…read moreclients. It's always best to make an appointment tell her what you need and she allots the time. I followed her from another nail salon and I don't regret it. My nails are always so pretty I get many compliments and her pedicures are the BEST!!

Amazing ! I love my nails and love this Spa!…read more Friendly, and great service! Love the coffee too!

The service was great from beginning to end. It's very fancy nail salon, they had several people…read moreworking the floor, we didn't have to wait that long so that was nice. My daughter love her nails and they were super quick about it. We both got pedicures and we were both satisfied with the end results. My only negative was that after I had already expressed what I wanted they were trying to up sale me another package. But I kindly declined and they left it alone.