We had a home warranty that told us who to use. The company they sent out misdiagnosed the problem with our AC and did nothing but try to push a new one on us. They stalled the approval process over a weekend when it was 95+ degrees in order to try to make a sale. When we asked for someone else the warranty company said no. Long story short we fired both the HVAC company AND our home warranty and called Summit. We explained the situation and they fit us into an already very tight schedule. The tech that came out not only told us what was wrong with the unit (which was different than we were told the first time) but took the time to show us and made sure that we understood and explained our options. Because of the age of the system and previous problems we decided to purchase a new one. Brendan came out and gave us many units to chose from in several price categories. He only told us what would not work well in our house but let us chose from there. Since they could not get out to install the new unit for a few days they lent us some portable AC units in the mean time. When they came to install the new system it was going to be a VERY big job and sent three of their top guys out to get it done. They were exceedingly curious, competent and had our new system up and running that evening. They deserve 10 stars. Their quality and level of customer service is not like anything else out there. They have solidified not only all of my business from here on out but also ALL of my very enthusiastic recommendations! Nick, Justin, Tristen, and Izzy and everyone at Summit, you made our summer (and in a few months our winter also)! Thank you so much!!! read more

I had an excellent experience with Summit Heating & Cooling thanks to their technician, Mr. Ray Rivera. From the moment he arrived, Ray was courteous, professional, and clearly very knowledgeable. I explained the issue with my AC, and he immediately got to work. He went outside to check the power at the condenser using his multi meter and quickly diagnosed that there was no power reaching the unit. He then traced the issue to a faulty outlet--there was no power coming from the panel in the basement to the outdoor outlet. Ray explained the problem clearly and told me the outlet needed to be replaced. Fortunately, he had a replacement in his truck and installed it right away. As soon as the power was restored, the AC kicked back on and everything was working perfectly again. I really appreciated Ray's quick thinking, thorough troubleshooting, and friendly attitude throughout the entire process. He even kept a smile the whole time--true professionalism! Summit Heating & Cooling is lucky to have someone like Ray on their team. I'll definitely be calling them again for any future HVAC needs. Highly recommended! read more

We called Summit on a Saturday morning because of the excellent reviews we read on Google and Yelp and got an appointment from Cathy that afternoon. She was very helpful and personable. The service we received added tremendous credibility to those other reviews. Eric was an excellent technician. He called first to say he would be arriving early. Not only did he quickly identify and fix our issues, but he also took the time to thoroughly explain how to effectively use and get the most out of our systems. He also inspected our system in detail. He offered, without any pressure to buy, recommendations to better maintain the system and recommendations to improve the heat in our home. No other tech has done that in the 19 years we have owned our home. For the 2.5 hrs he was here on the weekend, he only charged us the price of a regular service call. Eric was very knowledgeable, personable, highly qualified, and professional. Based on our excellent experience, we are switching our annual service plan and any future service calls to Summit immediately. read more

Our home HVAC completely died. We called Summit H/C and within a couple of days, Victor Everett was on scene and gave us a quote. After the loan approval, we notified them and within a week we were up and running. The day of the install Terry and Brent showed up on time (10 minutes early). They were very professional and explained everything to me without talking down to me as my knowledge of HVAC is zero. They got right to work. They were very respectful of our home and removed the 50 year old system quickly and without any problems. They began the install of the new system and showed me the updated changes to the existing gas lines, electrical and structural areas. Once installed, they explained the different abilities of the new system and cleaned their area of work. It looked as if they were never here. Other businesses would do well by following their work ethic. We feel very secure in the fact that the system will last for a very long time and their attention to detail will pay off. I highly recommend the company and their employees. read more

At the suggestion of a professional Building Management Company owner, I contacted Summit to come and assess a full HVAC system replacement. The owner of Summit met with me at my Condo Association along with the Building management person who recommended Summit to me. I was extremely impressed by the presentation and decided upon a Lennox High-Efficienct System, which was installed in my home on 10/19/18. The Technicians assigned to me were named Nick and Justin. The arrived exactly at 8:30 A.M. We did a brief walk through and they began their long day at replacing my HVAC system. The were "focused" and very comfortable in what they were doing. They worked through lunch and did a beautiful job of replacing my old system. I purchased a "high efficiency" system with a control that connected with my internal WI-FI system. The work that they did to replace my old system, definitely exceeded my most hopeful expectations. The techs were extremely competent and very polite and well-versed in customer service. It was a very productive day! read more

We were caught in the middle of the night with Furnace failure and temperature in the teens....We called Summit and they were out the next day with diagnosis and recommendations. They found a split in the heat exchanger and it was leaking CO2. Our air conditioner is the original put in in 2006. So, they recommended replacing both and in doing so we would save $800.00. Tristen and Justin were our technicians that replaced the furnace and air conditioner......They were efficient, polite, informative, and true gentlemen throughout the process. They protected our carpeting and cleaned up after completion of the project. We were very pleased with their service. As a bonus, Ryan was our Comfort Agent and couldn't have been more accommodating. He has followed through with all services and continually kept in touch with us during and installation. Thank you for the fine service. We would recommend Summit in a heartbeat. !! read more

I've been using Summit for about 8 years now, and they have consistently exceeded my expectations every time. They installed my HVAC when I moved in. I have never had any issues or repairs, but they come out and do my maintenance twice a year. Today I had a scheduled maintenance visit with Tara, and I can't say enough good things about her. She was not only professional and thorough, but she really took the time to go above and beyond in explaining things to me in a way that actually made sense. One thing that really stood out was how she walked me through how, why, and when to flush my water heater. She also let me know that they do plumbing too if I'd like help. Honestly, I had no idea this was even something I was supposed to be doing, and she didn't just mention it in passing she made sure to answer all my questions and explain why it mattered. Highly recommend them, and Tara! read more

Recently, I called Summit Heating and Cooling and spoke with Cassie about scheduling our first Preventive Maintenance (PM) Service with Summit Heating and Cooling. Cassie was vey helpful scheduling a time that best worked for me. Keith came to our home and was very professional, polite and respectful of our property. Keith informed me what he was going to do as part of the PM Service. Once finished, Keith walked me though what he had done. Asked me if I had any questions or concerns. Keith help me understand how to use the Ecobee thermostat. Outstanding Services, from the phone call to the service. I know with Summit Heating and Cooling and their Preventive Maintenance Service, I am only a phone call away to help keep my equipment running smoothly. Paul read more

I can sleep again! After getting taken for a ride by a less than reputable "company" , I was put in contact with Summit . They sent out a specialist to measure the house and determine exactly what was needed . Summit then had Todd , Nick , and Trey out and they did a stunning install ! Absolute craftsmanship from end to end . I've never seen work so nice in any house I've entered! I can't say anything bad or even neutral about any of them . They kept me informed the entire time , didn't get bothered when I asked questions , and showed me how everything was , showed me how it all worked , and made sure I was satisfied before they left . I can't recommend anyone except Summit for any heating and cooling needs! read more

Were very helpful in setting up appointment but then thats where trouble began. There was miscommunication in services due to getting quotes for different levels of service. Tech showed up 1 hour and 15 minutes late and then stopped because they were too busy. That left me having to do a couple hours of labor myself. My only gripe is that I feel like they forgot to schedule because I called and lady got flustered on phone and asked to call back. Then called 30 minutes later to say almost there. Then another 45 min later he shows up. They did complete the job in a timely manner but due to being late and the miscommunication I leave review at 3 stars. read more

Eric, the technician was a huge help when I returned from being out of town to find my furnace not working during 10 degree temps. He called me to alert me to his arrival, was professional, courteous, and he educated me about the issues. He took pictures of the old and new part and placed in my file. He also suggested that due to new laws coming next year, that I may need to think about a new system. I appreciated everything about this visit. I highly recommend this company read more

The sixteen-year-old AC in the house we just bought was not cooling when firing it up for the first time in the spring. Phil came out (after 6 pm) and took care of us. Turns out it just needed a top-off of freon, but he did a very thorough job of checking everything else out too. He even got one of the owners on the phone (at 8pm!) to discuss options for taking care of this older system. But they did not push anything unneeded on us, and we're back in business. read more

Charged me $100 service fee plus $140 dollar to take 2 minutes to change a setting on the thermostat. Be nice if they had honest techs so when you actually had a issue you would use them. These guys are one timers who gouge you and don't expect to come back. Called manager several times and left message with them but no call back. So if you want to someone who charges you $140 every 2 minutes these guys are the ones to call read more

I've had a contract with Summit for several years, and remain impressed with their professionalism and customer service. Today Ryan did my fall maintenance, and I'm confident my furnace will do the job this winter. He arrived with his shoes covered so he wouldn't track anything into the house. He was thorough and friendly. Highly recommend! read more

I am late with this review. I have used Summit Heating & Cooling several times, most recently on November 7th for my Fall Furnace check. Dominic Walker was professional, informative and did a great job! I would highly recommend this business for A/C, Furnace and Plumbing. read more

What a pleasant experience! I highly recommend this company. They were at my house from 8am to 6:30pm making sure my equipment was working and we were happy. The guys were so nice they sat down for dinner with me and my family. Lewis and Tristen were great! Thank you read more

The guys who installed our system were very professional. They worked all day without stopping until everything was finished. They cleaned up and taught us about the new system in a completely understandable way. read more

Vernon was here before 9 and fixed by 10. He was extremely nice very polite and explained everything so an oldy woman like me (86) could understand. We need more like him in this world. read more

Professional and complete service! They took such good care of us and our system works amazingly well. Thank you so much for working quickly and efficiently. Jennifer read more