Been coming here for years and always had better experiences here than the dealership service center...until now. Recently brought in my wife's BMW X1 4 cylinder, as as it was running rough. Their diagnosis is that it needs new spark plugs and ignition coils and quoted me $1200. When questioned, they said it would be a little over $300 in labor. The rest was parts and guarantee. I found the OEM parts online for $150 and it will take me 1 hour to change the spark plugs and coils. Highway robbery. Paid the $200 diagnostic fee and took the car home. Least to say they lost a longtime customer. read more

Really arrogant staff (Adam and Charley) who rant off unnecessary jargon to drive their customer to oblivion. When you call their bluff both guys get extremely defensive. Adam even threatened that our vehicle wouldn't drive off the lot without obliging to an optional $400 service. Our vehicle has driven fine for just under a year now and the only reason we returned to the shop was to get a diagnosis on an unrelated issue to see if the vehicle was covered under warranty. Again, Charley, this time, threw threats and became extremely defensive towards the concern of warranty coverage. These guys suck and you'll also pay top dollar here. All around a no-go for us going forward. read more

Don't be fooled by their rating like I was. Terrible experience. My AC wasn't blowing cold so I took it in to be looked at 8am. They called me at 10am to advise my AC wasn't working due to a leaky hose and was going to cost me $754. Seemed way too high to me but I told them to move forward. Instantly regretted my decision and called them back to cancel the service but they claimed they already started working on the car. Returned to the shop 2 hours later after they claimed to have already started and waited another 1.5 hours till it was finally finished. They also said I needed a new battery because mine was leaking. Brought my car into AAA today since battery is under warranty and battery was NOT leaking (shocker) and they found a greasy rag left in my car underneath the hood which could've caused more mechanical issues or could've caught fire!! read more

Sun Auto Service - This was left in my car under the hood - Auto Repair Near Me - Henderson, Nevada

Living close by to this spot; I never realized that great car service was basically my neighbor. This is the second time I've been here and honestly my car feels brand new. I was quoted that my car would take 2 days and it actually took less than 1 day. Very happy with the service and also they have a really cute dog (he's the manager) working as well! Thank you!! read more

I normally try to avoid chain places like this, but this specific location is an exception. They communicate well, are friendly, feel trustworthy, and just run a great location. I definitely recommend making an appointment because they've been busy every time I've come and the one time I tried to do a walk in for an oil change, it was a very long wait. And bonus points when service dog Sam is roaming around! read more

I had an amazing experience with sun auto Their customer service team went above and beyond to assist me, showing genuine care and understanding of my situation. They took the time to listen, provided clear solutions, and made the whole process smooth and stress-free. It's rare to find such a dedicated team that truly values their customers. I highly recommend them and will definitely be returning in the future. Especially needing same day help with me not being a local they were very quick with my vehicle. read more

My car was had some problems while driving. Left it there to do a $180 diagnostic test, a couple of hours later I get a text and call with a whole list of recommendations. None of which was the actual problem. They did state that my filter was dirty and I should change it which they did. I ended up picking my car up $400 later. Turn my car on and noticed my check engine light was on which when I dropped it off it wasn't on. Stopped by Autozone to see what it was for. Apparently I need a New Mass Airflow sensor! Which was NOT on the diagnostic list they gave me. I feel like I was robbed! After looking at the receipt I noticed the filter was $40, They charged me almost $160 for the labor.. $400 and the issue with my car wasn't even listed on the long list of recommendations, almost $5500 worth of recommendations. I was recommended by Carmax to go to Sun Auto because they are honest and I've gone to other locations and no problem. This location though.... I Don't feel comfortable with them working on my car! I feel like they saw a perfect opportunity to take advantage of a woman who knows nothing about cars and tried to make a quick buck. Ladies look elsewhere!!!! read more

Can't say enough good things about this shop. The manager Wes was professional, empathetic, patient, KNOWLEDGEABLE and HONEST. I called for a second opinion and he offered a thorough diagnostic. He explained to me in detail the current issues, even going as far to research warranty defects and inform me of them. Car issues are mentally and financially draining but he gave me all of the right information and next course of action. I was able to do my own research and speak more knowingly on the issues once I brought it to the dealership. The codes they provided matched the dealerships findings. But Wes's explanation was actually even greater. I would trust this shop for any repair moving forward and appreciate the kindness and work ethic shown. read more

This location is over priced and double charge for labor on services that go together for example changing spark plugs and coils they estimated two different labor prices for each item. I have warranty which I knew did not cover any regular maintenance services but out of the laundry list of items that they said I needed done for diagnostic they ONLY submitted two items to warranty to determine coverage. $9000 worth of repairs !! Spoke with another mechanic who stated if all these items needed to be replaced the car wouldn't run !! I went ahead paid the $185 diagnostic and will take my car elsewhere because I don't know how much they expect a hour for services but I will not be paying it !! read more

Sun Auto Service - Auto Repair Near Me - Henderson, Nevada

Was having a leak somewhere below the engine. When that happens, of course the alarms are going off in your head. As is the anxiety of how much will it take to fix and if ill be without a car for awhile. I had a friend recommended this place. After a friendly hello, my car was in the garage getting looked at. 15 minutes later the problem was diagnosed and I needed a hose replaced. They ordered to be in the next day. After deeming my car driveable, I left and returned the next morning. Quick greeting, and in a less than an hour my car was fixed and out the door. Price was reasonable and I will definitely be back. read more

Sun Auto Service - Front desk lobby - Auto Repair Near Me - Henderson, Nevada

NOT A 2g AUTHORIZED MECHANIC - if you're getting work done to pass a smog test, DO NOT COME HERE. If you go to a different, 2G mechanic then the amount of money put in to fix the car can waive the smog test meaning you'll only pay about $450. Now I'm $1700 deep to fix for a smog test. Highly highly do not recommend. read more

Sun auto service is the best! Been coming here for years. Special thanks to Chilo, he's great! Very friendly and kind! Answered all my questions and always had a smile on his face. Will definitely be coming back! read more

Go at your own peril. This is your warning. The mechanics don't actually service cars. You are guaranteed to return and complain and feel like you got robbed and likely you did. My daughter was hustled she s a student. They spoke to her like she didn't know anything when in reality that location has terrible service and management- it starts at the top. Bad bad bad! Save your time and money and go where you WILL BE HELPED, not here. Negative stars are not allowed 1 star is too many. read more

Diagnostic fee for anything is $69. And they make u wait a long time for keys even if you have already paid.

Had a good experience here today. Brought both of our cars for oil change, got here they got the car right in took 20 min to do the oil change. I dealt with Keith he was friendly. Service was performed quickly and efficiently. We're happy with it Def coming back! Thanks Keith! read more

Sun Auto Service - Auto Repair Near Me - Henderson, Nevada

I came here for the first time Thursday, 1/12/23 to get my car checked and see what's going on. I mentioned to Chris that my acceleration kept delaying and it worries me. Told me to replace my battery, air filter, and axle shaft. Spent almost $800 on everything! They said they see nothing wrong with acceleration. Today, I was horrified on the freeway as my car was not accelerating for more than 60 mph! Literally STRUGGLING to make it to their shop because I know something is wrong! I just got everything they said to take care of?! Mind you, I came here last Thursday and mentioned this to Chris and after taking it to this shop, IT HAS GOTTEN WORST! How? I could have gotten into an accident. I also mention today, I started to smell like something was burning. After today, they said it's fine? Well wow. Don't see anything wrong? Ok. I wouldn't make my way back here if there wasn't anything WRONG. I am not satisfied at all. Also, one of their workers looks suspicious. Coming in he kept staring like he knew something was wrong. I felt that he knew! Even after, as I leave, he was staring. This is unacceptable. I'm scared to even drive my car. Going to the dealership to get this looked at. I'm not happy with this service. I will be complaining when I figure out what you guys did to my car. This is unacceptable read more

My mom's been going there steady, every month for the past 6 months. They're experts at ripping older people off. She's spent about $7k in that time, they've depleted her account and constantly make new issues dire to fix because she's not a mechanic. This place is dishonest. read more

Picked up my dads Mercedes after getting $2000 worth of work done. A huge dog came from behind the counter to sniff my mom and I out, friendly dog, non harming, super huge pet and never see a place of business have a service dog but they did lol interesting perk of this place, not that far away and I guess my parents approved of their work. I remember the customer services was 5 stars so yeah go here if in town and need some auto work. read more

Just a heads up .. My son took his car to Sun Auto on St Rose on 8/19 since his AC wasn't blowing out cold Air , free AC inspection , remind you he has a 3rd Party Warranty and Sun Auto is one who is listed, never had issues before with them until this ... they quoted my son over 2300 and the told him that's with his warranty, he didn't pay it.. they said he needed a condenser ,compressor , refrigerant ... Made appt at the Subaru Dealership , took it up there this morning received a call back all he has to pay is the $200 for Diagnostic test everything else is covered .. so sounds like to me they were going to pocket the 2300 if my son paid .. since his warrantee covered everything ... just a heads up for anyone who goes to Sun Auto read more

Went to get my oil changed and Matthew whom helped me from the time I got there wasn't friendly and had attitude. I thought to myself need an oil change and already there gave him a chance we'll once I got the diagnosis of my car I was asking question's still attitude until I asked his name and his manager then his demeanor change a little bit. So while waiting for my car to finish I checked my tires cause they also did a tire rotation mind you I have rims on my car well I noticed my front passenger front was missing the cover so I went back and ask him he tells me I don't know it was there well walking back to my car I found it under the car towards the back smh so I told him what's going on he said I don't know cause he put it back together well it was cracked and stripped so he said her would order another one well took him a good 2 1/2 weeks to get the part. Not to mention when my husband went to look for new rims it was missing the lock but I guess you call it so when he called they said to bring the car back and see what they can do......... Hell no never again terrible I don't recommend to anyone if that guy Matthew works cause he is a liar with bad customer service!!! read more

If you want to get scammed for every dollar you have on anything other than an oil change, then you have the perfect place. You'll never have just one issue. I went through 3 repairs that cost more than 4k for my issue to still persist. Went to another shop, $500 repair... problem solved. BTW the $500 repair I got somewhere else, I was quoted $1200 for here. read more

Got my car serviced here a month later got a check engine light, not saying it was because of this place but I went in and asked if they can plug it up and give me the code and said it would be $195 and to go to autozone cuz it's free! What is the difference? I just wanted the code! read more

They said I needed new ball joint, as well as $4,000 worth of work. It turned out another employee had already loosened said ball joint. I declined the additional work. When they were done and I got my car back the carpet on drivers side was all greasy, took another half hour to get it cleaned. read more

Took my Lexus in for an alignment as it was pulling bad to the right. They were the cheapest in the area and overall with good decent reviews. I was skeptical as i never been here before. So i get my alignment done and as i pay they tell me my right tire has a split in it to be careful and get it checked out/replaced. So as i am driving home its still pulling to the right but not as bad so i called and they told me until i change that tire it will not drive good. I was skeptical to the info they gave to me so when i went home i removed my tire and sure enough in the rear wall of the tire i found the split so definitely i went to get another tire. After the new tire was installed it drove perfect! so glad i chose this place to get my alignment done. Would of been a 5 star but i wish the technician would of took me out to the garage to show me the tire before he re-installed it because he said it was split without actually showing me. read more

Sun Auto Service - Split tire they found. I had no idea - Auto Repair Near Me - Henderson, Nevada

My Car AC went out just before a trip on a summer holiday weekend . They got it replaced in one day for me! Beyond grateful . Super nice staff . read more

Went to a total of 3 mechanics and the 2 mechanics that were not Sun Auto wanted to charge me $2,800-$3,500. Sun Auto wanted to charge me $6,500 and I should mention they charge $205 just for an evaluation, paying to see what's wrong with my car and then paying literally double to get it fixed? What makes it even more comical is I was chatting with another customer and they also wanted to charge him double the one good thing I can say is at least they didn't target me to overcharge because they do it with everyone else also ! My advice to anyone going here, don't I should have left just hearing the evaluation charge read more

To make a very long story short, I've been experiencing numerous problems with my Kia Sorento since October of last year. After taking it to the Kia dealership multiple times and getting nowhere, I decided to go with Sun Auto for the first time, and, thankfully, all my problems were resolved. JD and Mike were instrumental in resolving the problems that the Kia dealership couldn't fix. Upon receiving the car, I did have some minor issues with my keys and the ceiling lights, but again, JD and Mike completely took care of everything at no extra charge. Sun Auto is very expensive, but worth every penny. Classic example of "you get what you paid for." Thanks JD and Mike! read more

Yesterday I had my oil changed and once again it was a pleasant experience. I called at 8AM to setup and appointment and Charlie, Sales Manger, told me to come in immediately. when I got there he told me that it would be about one hour and they were finished in 55 minutes. He was courteous and funny and kept me advice on the progress of the job being done. I have been to this location several time and will continue to do so. Thank you Charlie and Sun Auto. read more

Depends what location you go to,always shop around for better prices on services they provide.

Will be a returning customer! Great price, efficient wait times, and easy to get an appointment in. They even applied a discount code upon check out which was a plus. The downfall about moving to a new place is having to find your new "go-to's" and luckily I found this place first. read more

I took my car in for a vibration on the front passenger side while driving, I was told I had two bad axels.... Looking at other reviews it seems to be a common repair here I was quoted $1,300+ to replace both axels and do an alignment, I approved it and picked up my car and drove it home (roughly 2.5 miles away) I was then out of town for 4 days and when I returned and drove my car into work and felt the same vibration I took it back to Sun Auto and was then told my motor mounts were bad and that caused my axels to go bad ‍ I asked "wouldn't they have known this or seen it on the diagnostic when they determined my axels were bad"????? I was told no not unless they were looking at them specifically..... like really WTH??? What exactly is your diagnostic??? Is it a guess of what might be wrong and have the customer continue to replace parts until the issue is fixed???? Like people go to you for your automotive expertise and for $175 for the diagnostic I thought that's what I was getting..... So they gave me an estimate of $2,200 to replace all 5 of my motor mounts, shocked by this I decided I would take it to another shop for that repair, they did it for $1,400.00 and guess what I still have the vibration so the shop that replaced my motor mounts said they believed that Sun may have used the wrong axels because my car is a sport model and they are different axels so back to Sun I go only to be told no it's not the axels it's now my lower control arms and ball joints that need to be replaced and that I have a bent rim that could be causing the issue I didn't even bother asking for a quote from them because clearly they don't know what they are doing and guessing at my expense! All I can say is BUYER BEWARE if you do go here! Update: I took my car to Hubcap Annie's to have them check my rim and turns out for $100 they repaired my bent rim and my vibration is now gone...... Cost of doing business with this shady company...... $3,100.00 in unnecessary repairs!!!! read more

Damaged my key fob, didn't inflate my tires properly and suggested new air filters that were changed last month in June 22. Very suspect behavior and this is not the only time I have experienced this. They once cleaned the air filters and put them back in. Management is not helpful. read more

Joey was a huge help. Got my truck in and out in one day. Helped me out a ton with warranty work. Sun Auto Service, I don't know what you pay him but give this guy a raise! read more

F**k this place I came here earlier this year because my 2017 BMW was leaking coolant. They charged me almost $2700 $693 for "parts" and $1875 for LABOR‼ Just for me to have to bring it to the bmw dealership for the same issue not long after!! They took advantage of me being desperate knowing I had to get back to work. I was warned about this place already, now I see why. Don't make the mistake I did!! read more

I've been coming here for atleast 4 years now , the Staff changed so much and the Service went down hills . I took my Car to have the Battery Replace and the Guy that helped me wants to charge me $660 for Parts and Labor. I called around and talked to Drew at Perfect auto at Eastern and he gave me total amount of $320 for the original battery which he has to order from the dealership. Very disappointed with Sun auto, I'm wondering how many more Customer they are charging way too much Not nice i hope the Manager/ Owner look into it .. read more

My family needed a mechanic close to home. So we started coming here recommended by a friend. They have been great, and they always seem to take care of us quickly. I've now made a relationship with JD there. So I always call him & get the best service. Everyone else there is great, too. But I like dealing with the same person, and JD has been great. read more

This place has the reviews it does because it lives up to the stars! Friendly and efficient! $5 off your check in is a nice touch and helps with the already reasonable prices! They seem to do it all, I went in for an oil change and will go back when it's time!! Making appointments online is helpful to avoid waiting a long time as a walk up! You can go to Big Bs BBQ while you wait! read more

Sun Auto Service - Auto Repair Near Me - Henderson, Nevada

We've taken both our cars in for an oil change and they communicated well the extra issues each of our cars needed (new tires for husbands) and several things for mine. We picked this spot on the closeness to our home but will come back for the good customer service received thank you! read more

Always friendly, quick and thorough. Only place that I would recommend to work on my car.

I tried to reach out to talk to your manager Mike but he was out of office. I emailed but have yet to hear back. You have my invoice number from my picture so you have my contact information and can reach out to me. read more

Sun Auto Service - Billed but no diagnostic report given to customer - Auto Repair Near Me - Henderson, Nevada