Placed an online quote request on January 4. I got an immediate auto-response acknowledgment email. It's now 12 days later, and still not a word from them. If Sun Mountain takes this long to provide a quote, it's not saying anything good about their ability to deliver the goods. And based on the negative reviews I just read here, it seems to confirm that slow is their speed. Good to know. I'll be giving my money to a place that's a little more motivated! read more

Well done - highly custom and dealt with unusual requests. Came out to the site to take measurements and everything fitted well. Would recommend. read more

Our custom doors from Sun Mountain Doors are simply stunning! In our renovation four years ago we installed Sun Mountain Doors and they are so beautiful and wonderfully crafted. We are so appreciative of their beauty and craftsmanship that we included them again in our new Lucky Hearts Arena this year. We just love this local company and how generous they are to our local non-profit community. Jan Pollema Executive Director Hearts & Horses Loveland, Colorado read more

We are still working thru some issues, haven't had a great experience, but hoping Sun Mountain will come thru and make it right.

Nice double alder door, fairly priced! Had ordered from a big box first, came damaged beyond repair. Never again, I'll stick with the Alder Door Company (aka sun mountain custom doors). Picked it up at the place, everyone was happy I dealt with, loaded it up on the trailer for me even. read more

Literally in the 5th month and still waiting. Both orders were delayed from the original ship dates three times each. You would think they cure orders before acting on them, and the excuses are simply incredible. While they produce a nice but very expensive product, I would take a fast pass and seek another reliable supplier. Each order has been the same. Ordered December 2018 and still not delivered 5 months later Apr 2 2019. read more

I am a remodeling contractor in Telluride, Colorado. I ordered 4 of the same custom doors and one custom Fire door for a project in Telluride. Their sales rep, Pete, took the measurements. 2 of the five doors were incorrect. both doors had the bore in the wrong place, this was discovered upon installation after they were finished. They had been sent back, wait for 3 months, only to have them not be correct a second time. one of the doors had to sent back again as the measured for the bore from the wrong end of the door. Wait 8 weeks, get a call for delivery confirmation. no door upon said day, instead they ship to the rep. it sits at his place till I contact him inquiring about my door. He's had it the whole time and never told me. never called or texted to tell me he has it. Do your self a favor and find another custom door company. I lost 3 days on this job dealing with Sun Mountains screw ups. I will never use them again despite their being in Colorado, fairly close to me. They could care less. read more

Just saw our Sun Mountain doors installed in our new home we are building. They are nicely made and I am thrilled about our door choice of knotty alder and the style of door. I can't wait to see them stained soon. I highly recommend this company when building a home. A little pricey but the quality is worth it. read more

Received a custom built door with side lights and the jam leg was split 18 inches, this was for a custom job in Flagstaff, Arizona from the Sun Mountain door company in Scottsdale, Arizona. Sun Mountain door in Scottsdale approved for 200.00 to replace the new jam they provided. The jam they sent was an inch too wide, in order to keep the house secured we decided to cut the jam they sent to the proper size, sand it and finish it for a fraction of the cost, $230.00. Which they have refused to pay. If they would have had to come to Flagstaff and take the door down and replace the jam, it would have cost at least $1500.00 or more. They are claiming that they not going to pay the $230.00, due to an untimely manner, of the invoice being submitted. I don't think they realized the security breaches and issues that would have occurred had they taken the door down and sent it to their factory for it to be fixed. They are cheeping out on a door package that was well over $20,000 by $230, I think that speaks volume for the caliber of the company. I would never use this company again, I would never recommend this company to anybody they're not worth it. read more

Sun Mountain did our front doors, which were great quality but the sales person coordinating the job was unprofessional and rude. The VP got involved and apologized for the sales person's attitude. We decided to try them again because the doors were good quality. The VP set up another sales person to coordinate the job. We arranged an appointment in mid morning( to avoid traffic for the sales person) for two large doors(front and oversized patio). The sales person cancelled the day of due to weather...very minimal snow, but cold. However, all business, schools and hospitals were open, and our other sub contractors were still able to still arrive on time to the job. We reached out to the VP to let him know another disappointment by his sales staff. VP was cordial by the statement, "thank you for thinking of us" but no attempt to rectify the situation. Overall, nice doors, but plenty of other companies to deliver nice doors AND outstanding service, especially at the price spent for nice custom doors. It is worth the time to look around for a better caliber of service. read more