Unfortunately I guess the rating is so high here because of so few reviews... I should have taken…read morethat into consideration.... The pedicure began nicely but the person doing it for me had issues with communicating... I asked for a colour and it seemed they were out of it in regular polish. No one explained this to me and instead just replaced it with something else with no notifcation.... I specifically asked before continuing with my manicure if the shop had silver heart gems to achieve a look I showed in a photo. I was given an okay. When it came time I was told no by another person (I believe it was amber who I requested originally in my appt but did not get) and then tried to get me to accept a drawn heart even tho that is not what I wanted... after trying to make me accept painted heart and the woman continually scolded the man who was orignally working on me (clearly someone new? Or inexperienced?) Which made me pretty uncomfortable in its own right... they finally retrieved their various gems and such to show me... I settled because I was at the point i had no choice but to take it or leave with nothing... I dont even feel.happy taking photos of my nails... theyre a mess... paint on my skin... uneven cut... and I was knicked and caused bleeding on 3 different fingers in the process... you can see it on 2 of the 3. The 3rd is covered by the polish that was painted onto my skin and it is hurting me trying to peel it off... This cost $120. Ive been to many nail salon in the last decade and this was truly the most disappointing experience... I really hoped I was finding somewhere new and close...

Love my nail tech (Amber)followed her from another location. All of them are good though. Never…read morecrowded,calm and attentive. I'm a minimal nail lover and they kill it everytime!

Melissa is the best! Always pleasant and professional. The conversation is always great. She's a…read moremaster at her craft! Highly recommend!

I've been visiting Smooth Wax about once a month for over 5 years. I'd give Smooth Wax and Diane 6…read morestars. The Best!

I've gone here only a few times but for the services I got, I wouldn't think about going somewhere…read moreelse. They recently moved to a new location and it's so nice and relaxing. The staff there are very welcoming too. I went there for a wax and my first spray tan. I called them a few different times to ask questions before my appointments and they were able to answer any question I had and make my nerves go away!

10/10 Service! I was…read morevisiting from out of town for a cruise and needed a little help with my bikini area before setting sail. Online booking was quick and easy, and I appreciated being able to share additional information ahead of time so they could better tailor my service. From the moment I arrived, I received a warm welcome. The service was efficient, yet I never felt rushed. I got exactly what I asked for, and the experience exceeded my expectations. Chloe was fantastic! She has such a friendly demeanor, and her expertise was immediately evident. She minimized discomfort, and our fun conversation was the perfect distraction. When I return to Baltimore, I'll definitely be back to try some of their other services. Locals are truly lucky to have such professionalism and charm right in their city. I'm officially ready to rock my itty-bitty bikini and cruise away! Highly recommend Chloe and her team!

have been a loyal client for over a year at the Boston Street location and have made it very clear…read morethat I only see one person in particular for my services, which is common and reasonable given the personal nature of Brazilian waxing. Despite this, the last three appointments have been mishandled: 1. I was incorrectly booked with someone else, despite my clear preference. 2. I waited nearly 20 minutes past my rescheduled appointment the next day before having to leave. 3. Today, I was notified once again of an issue with my appointment and offered another reschedule. I am thoroughly confused why the Manager would book me when my requested person isn't in?? This has now cost me significant time, trust, and patience. Being offered other estheticians after I've made my preference known is not acceptable for this type of service. This is completely unprofessional, negligent and a poor representation of this corporate brand.

QUALITY VARIES DEPENDING ON THE TECH. I had a very nice but inexperienced tech miss some spots. I…read morecalled in and the receptionist was really nice booked me for a free touch up same day. When I came in for the touch up the new tech was honestly pretty rude and ended up saying she couldn't even get the hairs left behind. Overall pretty disappointed in this service.

This business is very unprofessional!! I was looking for a…read morenew aesthetician due to my old aesthetician moving and decided to try them out based on the reviews. I booked my appointment for 4/24 at 6:30pm. It took me 32 minutes to get here, including finding parking. I walked to the door and realized no one was at the location. I knocked, and called several times, NO Answer!!! After the fifth call, I finally got a text message. The message basically stated that she had an emergency and could not do my appointment. I did not receive a phone call or a text message telling me this prior to getting to the business. Then you text me instead of answering the phone. Very unprofessional!!! I expressed that no one even contacted me before coming here. I would love not to have driven here and burn gas, because gas is not cheap!!! She said that she did NOT have my number saved and could not reach me, but I made the appointment just the day prior and she asked me for my number so whose fault is that? I honestly think she messed up, and got her days mixed up when she booked my appointment, because on her door the hours of operation for today are from 10 AM to 5 PM, remind you she made my appointment for 630pm. I also noticed that any other day she usually opens till 8 o'clock so I believe she just blatantly forgot about me based on this..... Nevertheless, she's unprofessional, and I will not go back to her, and I will not recommend her!!!

I had a wonderful waxing experience here recently. Corinne was efficient, friendly, and gave me…read morewhat was possibly the gentlest wax I've ever had. She uses soft wax (the kind removed with strips of cloth), which I think is less painful, and it was warm but not hot. Overall, just a very positive experience. The studio is one door down from Dangerously Delicious Pies on the Square, so street parking is usually not an issue. It is on the third floor of the building and I don't think there is an elevator, so beware of that if stairs are a problem. I also got an amazing deal through their website, which had a half-off deal if you pre-paid. I believe they also do Groupons sometimes, so look out for deals!

Today was my first visit for wax & brows. Maxine explained each step and benefits of the products…read moreselected for me. Very clean and relaxing atmosphere.Thank you Maxine for not calling out my bad skincare habits Love my eyebrows!! Very enjoyable and positive experience. Looking forward to my next appointment. Thanks for the skincare products for me and my husband.

Found a hidden gem with the most amazing facials, atmosphere and professionalism. My appointment…read morewas at 10. We started on time. Maxine was professional and explained exactly what she was doing step by step. She targeted my problem areas and gave me pointers on the next step.. I will be continuing my visit.

I've been going to West End Studio for over 20 years. For a few years I lived out of the area and…read morehad to go somewhere else and it was a nightmare. I live 30 minutes away and have to pay tolls to get to the salon but I won't go anywhere else. The salon is really nice, clean and everyone's friendly. No one can color and cut my hair like Victoria!! She's the best!

Victoria is the best. plain and simple. I Can't put into…read morewords how much faith and trust I have when she's cutting my hair.

Everything was just right, the service and the cut. Will be back. I loved how friendly they were…read moreand the vibe. My first time and was very satisfied

AWESOME highlights and cuts every time! I have been coming here for a few years and have never…read morebeen disappointed. Great results, friendly and timely service, and more than reasonable prices. Love this place! Love the whole experience!

I normally get my eyebrows waxed but couldn't get an appointment before the holidays. It has been…read moreat least a decade since I last had my eyebrows threaded. I walked in and was taken care of immediately. The space was clean and the service was fast. The staff were kind and attentive. I paid $15, which I thought was reasonable. I'll definitely return in the future.

Stumbled in here during a visit to Fells Point and I'm so glad I did. They were attentive, quick…read moreand helpful. They have a nice setup here and are very informative when it comes to quality service.

Marlisa is the best! She's patient, kind and professional. She gives the best waxes and makes sure…read moreher customers are comfortable during and happy with her services. The studio is bright, clean and welcoming. I definitely would recommend her to a friend or stranger!

From the owner: Hi! My name is Marlisa and I have 3+ years waxing/skincare experience and I take GREAT pride in my…read moretechniques, skills, and customer service. I educate my clients on all things beauty/skincare related and make each person feel comfortable during and after their services! Please come and see for yourself and support a small local business!