Great store, great staff. The other day a couple of items fell out of my purse in the parking lot…read more Someone brought them into the store. A staff member did a little detective work by researching their sales for the day, found that I was the only one that bought those items. Then because I had a telephone number with them, clerk called which reunited me with my lost items. A favorite place to shop.

This true value was amazing to visit when I first moved to prescott. The staff were extremely…read morefriendly and very helpful. Especially since i needed a bunch of screws to build a bed frame but I couldn't find them om my own without the help of the employees. The quality of everything I bought here was all worth the money despite the high prices. Most of my tools for my first tool box as well as the box itself came from this location and they're still holding strong and working properly. The store had such an amazing selection of hardware to choose from its better than home depot and lowes. The biggest criticism is the high prices of the products. But still it's worth the money and quality tk ensure you get something that'll last a life time. Check out this store over other hardware stores.

I had a small project and didn't know where to look. I knew what I needed but had to explain what I…read morewas looking for. I found a associate who was very helpful and took me to where these items were. She was just amazing. Her name is Judy. I thank her for here assistance and said now, I will just need to cut this common board in half and I can start my project. She (Judy) said we can cut that here for you. I was taken back with surprise and happiness. She took me to a man (I think his name was Rick) and he was very friendly and eager and did a great job. Checking out was awesome. Kelly the casier was very pleasant and boxed my purchases solid and made sure I received my Military discount. My experience today (2/14/26) was a true demonstration of genuin customer servivce. Kindest regards, Wild Bill

When I went to this location the employees had absolutely no idea how to help at all. I was needing…read morehelp to look for light bulbs for my lamp and when I mentioned the kind I was looking for, they had no clue what I was talking about. That's not all, they really weren't speaking in professional or friendly moods either so it is clear they do not like to speak to anyone. I would avoid this Home Depot at all costs because there are so many other locations out there and other hardware stores with better service.

Dwayne, in the Home Depot (on Hwy 69, Prescott, AZ) plumbing department, saved the day! I had a…read moredrippy shower spout and let Dwayne know what I needed. He said "that's a Delta product and Home Depot doesn't carry Delta, but..." Dwayne reached down and grabbed an item from the bottom shelf and announced that Home Depot had received this (Delta) product in error, and it wasn't worth returning to the supplier. It was exactly what I needed! He also told me the drip was due to a faulty cartridge. Who knew that showers even had cartridges? He pulled the exact cartridge that I needed, amongst a variety and showed me the difference between them. He then opened another box. He showed the complete cartridge assembly, and what I would need to do to swap it out. What started out being an intimidating repair, following Dwayne's show-and-tell, was completed correctly and quickly. I was SO grateful I dropped off a thank you card, which I hope was shared with HD management, along with a gift card for coffee. Dwayne is my "go to" guy and he really knows his stuff.

I usually try to buy everything from Lowe's, yet since living in Phoenix all of my life, and Sears…read moreclosed, along with Active Duty in the Army, I knew that only the Home Depot had Ryobi products. I haven't been in a Home Depot store in over a year. At check out, I tried to use my phone number for the 10% off that Veterans get. I had to get help because it wasn't taking my phone number. A heavy set employee asked me if I had gone over my $400.00 per year cap. I never even knew that there was a cap, but I stated that I haven't even been in a Home Depot store in over a year, and he told me that Veterans lie! I could have punched him in the throat. I didn't, but I will never return to any Home Depot store again! First responders, Veterans, just warning you, your service to your country and people whom you help, the Home Depot employees think that we are all liars! I'll order Ryobi from them directly. The Home Depot is a disgrace to everyone who has served, or continues to serve!

The store has an amazing selection of tools to choose from and the values overall are good for what…read moreyou pay for. The staff and service also are really good and professional. Nobody there made me feel uncomfortable or gave me a negative opinion of the store. It's cheaper than true value and slightly better than going to Home Depot. I would recommend them any day over Home Depot or Lowe's.

I do not recommend this business. The supervisor is the cashier and tries to be funny by cutting…read morethe customers with awful statements in front of the entire line. She told me I was a smiling idiot, because I didn't know what tool I needed to undo a battery on a generator I was returning. Yes I should have known, but I have diabetes and was very low on sugar and not thinking that might. But that doesn't give her the right to belittle me multiple times that evening especially in front of other customers. She is a superior and runs that cash register, she isn't Joan Rivers at a Las Vegas show.

Had a great experience with an amazing and friendly employee last week. Chrissy from the…read morefulfillment department was super helpful. She's a standout employee. Treat her well Lowe's.

Lowe's has always provided me with great service whether it be in Hawaii or here in Prescott. They…read morealways provide great value for goo products. Customer service over the phone is good. They have a wide selection of products to choose from which is very good. Though this time I was informed that they don't provide the military discount on large appliances. Arghhhhh. So I guess I need to check out Home Depot as well as COSTCO when purchasing. That is a decline in value. But I still recommend them over the other big box store.

We are building a small home and didn't realize we should have ordered our windows about 5 months…read morein advance because of the Covid domino effect. We had a couple mix ups on the order and this company has really helped us out trying to make everything right. We are still waiting on a couple corrections but we really appreciate how they are handling everything. Thank you all so much for stepping up! Look forward to hearing from you when our last window correction is made and we get the right screens back! Rich and Brenda Severns in Chino Valley.

This business has horrible customer service and support. I called three days in a row, only to be…read moretold on the third day that I needed to reach out to my builder. Why wasn't this communicated on the first call? Why does it take three days to get an answer? Don't waste your money, look for another company that will be there when you have an issue.

They know stucco and have great service. Highly recommended. Personal service from a…read moreknowledgeable staff.

From the owner: Your local supplier of high-quality construction and building materials for any commercial or…read moreresidential project near Dewey, Arizona. In addition to gypsum drywall, steel framing, acoustic ceiling tile products, and insulation, we supply a comprehensive inventory of other building materials, including cornerbead, fasteners, access doors, FRP panels, lumber, ready-mix joint compounds, surface protection, safety/personal protective equipment, internal and exterior finishes, ladders, drywall carts and a wide variety of hand and power tools by the top manufacturers.

Friendly professional service. They stand behind what they sell. I recently had a low voltage…read morelighting timer go bad and they replaced under warranty, no problem.