My friend was here for several weeks!! This place is…read morepristine! The staff is attentive and very caring. When my friend pressed the Call button it took only a few minutes even though this place is "packed!!" The food, well not bad either!

Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

My mother was a resident for almost two years. The caregivers do an outstanding job in taking care…read moreof the residents. The rooms are VERY nice. The food is very good. They have all kinds of activities for the residents. The place is kept spotless. The skilled nursing wing is excellent as well. They have outside transportation available.

My name is Shannon Parson Johnson, My father William parson was able to pass away with dignity and…read morerespect, I cannot say enough about the incredible care and compassion this hospice team provided for my father. Their whole demeanor and attitude is that of angels, compassion, empathy, love..When he was in the hospital, he was not receiving the proper pain management, they kept delaying the hospitals hospice program while my dad was dying in pain. I was desperate to get him home. Alena, the administrator, moved mountains to make that happen. They got my dad home in less than 18 hours, they were by my father's bedside within two hours of me calling desperate for help, which felt like a miracle during such a difficult time. Daniel, the nurse who came to the hospital, was so attentive and caring such a such a genuine person. And once we were home, nurse Julie and nurse Grace took over and truly went above and beyond. They made sure the bed oxygen tanks supplies and meds was delivered before my dad even got home.They made sure my dad was comfortable, out of pain, and surrounded by dignity and respect--something he was not receiving in the hospital. there was also a Sweet CNA that came to help as well, Because of them, my dad was able to pass peacefully at home, just as he deserved. That means everything to me my father and our family. All of my father's friends and loyal family were able to come visit with him before he passed the next morning.. I highly recommend this hospice agency to anyone going through end-of-life care for a loved one--or even for themselves. Don't wait until the last minute. Have this hospice team set up ahead of time--you will not regret it. They are truly angels doing God's work. Shannon Johnson-parson

My family decided that my Dad required hospice care towards the end of his life and we chose…read moreLifeChoice for that need. We were assigned Emily as our case manager and she was great to work with. However, we interacted the most with Grace who was on-call at the time we engaged them and helped my Dad a good bit during his last couple of days. Grace was super patient with us when we asked lots of questions about his care and hospice in general. LifeChoice also provided a rabbi for us and I think my father really appreciated that the rabbi visited with him for over an hour. I think they provided my father a lot of peace and comfort during his final days. My only regret was not engaging them sooner. Thank you LifeChoice for all of the help you provided my father and our family.

I am very happy with the caring and professional services provided to my 92-year old friend…read moreresiding at a facility in Burbank. All of the Gentiva team have wonderful and I know that my friend is in good hands. I want to especially thank her nurse Gosia for the professional and compassionate care provided to not only to my loved one, but also to me. Thank you Gosia and Gentiva.

I've had nothing but positive experiences with the people who work here. They are very caring and…read morecompassionate, they treat you like family. I wouldn't pick anyone else for the care of my loved ones. All of the staff are incredibly helpful and friendly.

THE FEMALE COOK WAS SWEARING AR TOP OF HER LUNGS we want to…read morevisit a family member In the rehab section towards the back we heard a female screaming f this and f that We were concerned The cook was screaming at the employee And u could here the man asking please stop yelling I don't understand what he did wrong he begged her saying he needed his job. She screamed and yelled f your job and your family I feel so bad I don't recommend this place it's horrible cook she was more than obnoxious

This place should honestly be shut down. The staff is rude and incompetent. They make nasty…read morecomments about patients under their breath while caring for them, refuse to do their jobs, and leave patients in their own urine and feces for upwards of 12 hours. Advice for the staff - if you want a job where you can roll your eyes at people and mock the notion of your patients falling out of bed with a smirk on your face, this isn't the place for it. If Westmont Manor cared, they would hire people with even the smallest hint of compassion, not these cold and cruel abominations of humanity that are employed. Do not send anyone you care about here.

Amazing care all around The 24hr hotline was especially…read morehelpful in giving us the peace of mind Every staff is full of empathy and knowledge Thank you for helping our sister cross the bridge Bless you all

I had the chance to have a family member come here for hospice and the nurses here are true…read moreprofessionals. They comfort and care for everyone with total respect. There is always someone there to ask questions and monitor the health of all patients. Parking is tricky as they don't validate and have valet. There are plenty of metered parking nearby.

Capital Hospice provided in-home care for our Mom this past July. Mom at 95 was diagnosed with…read morestage 4 cancer. Once she made the decision to be at home with family we called Capital Hospice. Capital immediately provided equipment, hospice nursing, medication and a twenty-four call line. We are so grateful for the attention of care that Mom and the family was provided- even a visiting Chaplain on the morning of Mom's passing. Candace and Benjamin of Capital were the angels that enabled us to safely meet Mom's needs.

A big THANK YOU to Natalie RN and John RN who cared for my mom in her last months and moments…read more Natalie was her main provider from October 2023-February 18th 2024. Natalie was on top of everything going on with my mom's health - including ordering equipment to assist her and keeping the nursing staff at the Radcliff updated. John was caring for her in her last moments. We appreciate how they kept us apprised of any changes. Thank you so much! Lisa Smith Family of Heather Lartz

My sweet mother in law was nearing the end of life, and the people with 5 star really helped her to…read morebe comfortable during her transition. Everyone we encountered from the director of nursing, to the chaplain and nurse assistant were so nice and helpful. Felicia the CNA was so gentle, and treated my MIL with such kindness. The nurse we worked with, Clarissa, reached out in the evening to see how we all were doing, as if she had a 6th sense that she had just passed. Thank you for helping us while Judi transitioned peacefully.

From the owner: We render compassionate care during terminal illness to patient and support to their families. Our…read morenursing staff is available 24/7 to meet the needs of patients and their families. At Five Star Hospice and Palliative Care, we are proud to state that we offer in house medical equipment. If needs change, our staff is ready and prepared to assist in providing the best quality and compassionate care. Our diverse team is passionate about caring for others with their hearts. We look forward to serving your community!

If I could give this place no stars, I would. My father was a WWII vet and died in pain because…read morethey refused to give him more medication. Also the nurse who should have been coming out every day when she knew he was close to dying decided that wasn't necessary. This place was never good to begin with. Nurses were incompetent (overworked too which wasn't there fault.). VA paid this place an tremendous amount of money each day but you'd never know it by the level of care my father received. We'd ask for supplies and we were told they were sent when they actually weren't. If the VA recommends this place, ask for another one. No compassion whatsoever from an organization who is in the business of caring for people. The CEO and nursing staff should be ashamed of themselves. I have also filed a complaint with IDPH.

First-time reviewer, I try to see the positivity in every situation, but this is something that…read moreneeds to be said; especially for families encountering this sensitive and very difficult period in their lives. Apex Hospice has exhibited an extreme lack of communication and total loss of empathy. In my encounter with Apex, my friend who had requested and filed forms to avoid another hospital stay was transported to the ER because the on-call nurse for Apex "was 60 miles away, so what do you want me to do". After bringing this to Apex's attention we had hoped for better care; we were let down. My friend was taken off of vitamins that he asked to continue on because "are they really necessary right now"? He also had his caregiver turned away from buying groceries because their nurse hid his wallet and did not want to tell him where it was; like it was a game to her. My friend had oxygen delivered to his home, to increase his current amount, their nurse did not hook him up to the appropriate (and prescribed) oxygen concentrator for two full days because she did not feel it mattered. Further, after the request of my friend and his family to NOT be removed from his home, Apex tried diligently to place him in a rehab center so that they could allow themselves time to get a nurse; they contract their nurses from other agencies. It is appalling to me that in a profession such as Hospice Care, a company could treat someone who is actively dying with a lack of respect, dignity, or compassion. As previously stated, we did try to bring this to the attention of their Director as well as the nurses and Case Managers that we encountered. However, we saw no improvement. Lastly, when I called to see if the nurse had been made aware that he passed, and to see what the next steps were, this was the response I received: "I know that he expired, I am going to be there when I can get there.(then hung up)" I hope, sincerely, that these individuals receive better care should they ever need it.