Will never go here again. Not only did I experience poor customer service, but so did two of my…read morefriends. There are so many good places to choose from; you should make a better choice. Poor quality materials were used, and the lenses were never accurate. I did go to another eye place who did a wonderful job of fixing their mess.

Wonderful service and efficient, well trained staff who will do anything to be sure you are…read moresatisfied. Very highly recommended.

I do like the doctors here, but I've consistently waited 20 minutes plus to see a doctor. Today I…read morehad an appt for an exam and I took the first one in the am to avoid the wait. No such luck. Finally, I'd had enough and they were very sarcastically apologetic. I will not be returning here and they will not be getting my insurance money.

My entire family has been coming here for more than a decade. The new location is very convenient…read moreand equipped with modern diagnostic machines.

Good Service. The Dr is amazing. I would go back again! They use the have a service manager named…read moreMcKenzie, she was outstanding but is no longer there.

Amazing service! Pam was able to fix and repair my glasses with no cost!! I can finally see after…read more16 hours of blindness She cleaned them as well. I recommend coming here for any damages or if you're looking for new glasses.

We love to go out to the outlets even if it's just to take a walk and enjoy a beautiful day. I…read morelove that most stores offer a discount for military and veterans. I just wished they didn't have so many vacant stores. Seems like there are more going than coming. We always find some good deals and there's a decent selection of businesses to choose from.

5.24.25 They have…read moremany retailers that I go to including Ann Taylor Factory, Loft Outlet, Banana Republic Factory, American Eagle, and Kate Spade Outlet. For my recent visit, I was on a mission to find summer sandals. I stopped by Clarks, Cole Haan, Crocs, and Ecco. I found a pair of black sandals at Cole Haan. Mission accomplished! I have to say that the employees at this outlet are way friendlier than my local outlet over at Arundel Mills. I was greeted at almost every store that I went into. Since Lakeforest Mall closed years ago, this is the closest mall to my parents who live in Germantown. I like to shop here when I am in the area.

My experience was absolutely convenient and customer service was great! I found it really dope that…read moreeverything was done virtually. The doctor has virtual access to the machines so it was as if the doctor was there. I was able to find 2 nice pair of glasses and was out within an hour or so.

Excellent customer service! The staff is friendly and patient. Their prices are reasonable.read more

I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

One star. Worst experience at Montgomery Village Eye Center today. Scheduled my mom's eye exam…read moredirectly on their website last week, but when we arrived on time, both of us taking off work, they claimed no appointment existed because they 'couldn't confirm' it due to a wrong phone number. They had her email but the manager lied, saying they don't email and emails are automated, I've emailed them info before and they've used it right there. No apology, no effort to squeeze us in, even though I had insurance details ready. Receptionist shrugged it off like it was nothing, and the office manager acted annoyed, prioritizing other patients while dismissing us. When she finally said to the receptionist to just reschedule, she walked away mid-conversation. As we left, declaring we'd never return, the receptionists looked at each other and literally laughed at us. Zero customer service or empathy, avoid this place if you value your time. And from the looks of the review history, I'm not the first one with their "great customer service"

I am very happy with My Eye Dr. They have helped when my glasses broke, and found similar frames…read morethat were suitable at a substantial discount. They have always been friendle and courteous. When I mentioned I was having issues with prescription sunglasses I had previously purchased at Hour Eyes, the person at My Eye Dr checked them and said they were not my prescription. The new sunglasses I subsequently purchased were perfect. My family all use My Eye Dr.

Dr. Li is awesome! Never had a problem with him but some of the staff were horrible. Don't even…read morewant to look at you and seem very judgy when I asked if they do price match. Also, they DON'T PRICE MATCH as they said! IT'S A LIE! So CHECK your receipt before you leave! She told me that it would be 64.85$ per 90 contacts to match Costco per request but she DID NOT check you out with that price! It was 78$ which was their usually discount. It might not seem a lot but if you multiple that times 8, it's almost 100$. And if you have 2 ppl that's 200$ I could've save. Better to buy it at COSTCO next time. It was too late when I went home and checked the receipt. Don't know her name but she was the one who checked us out. Very rude. Her employee number is 027181.