I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

Dr. Rubin is an amazing ophthalmologist whom I've been seeing for eye exams for many years…read more However, in the last couple of years, there have been changes in the office and it starts to feel different. I went in again and there was this one lady at the front desk who was extremely rude and unprofessional. When I approached the front desk to request a printout of my contact lens prescription as suggested by Dr. Rubin, she insisted I had to pay for both a contact lens exam and a glasses exam, even though I hadn't requested a glasses exam, and my glasses prescription was still valid from four months ago. I paid, but requested explanations. Despite explaining my insurance coverage and situation, she remained adamant, refusing to listen and even declined to provide my prescription print out, citing distraction from billing inquiries. She then callously added, "You contact your insurance. If nothing else I can help you. You can be out of here." When I suggested Dr. Rubin come out to explain, the lady at the front desk callously retorted, "Dr. Rubin doesn't own the business. It is what it is; you have to pay for two exams." This further added to my disappointment and frustration, as it seemed to dismiss my concerns entirely. Feeling frustrated and disappointed, I requested Dr. Rubin's presence myself, and he and another front desk staff member clarified the billing procedure and explained changes in my insurance policy. Despite this, I still questioned the necessity of double exams, especially given the recent glasses exam. While Dr. Rubin is excellent, the behavior of one team member left me feeling disrespected and dismissed, tarnishing the overall experience.

Wonderful friendly professional staff is most welcoming. I recommend this optical practice to all.read more

Everything went absolutely well. From the greeting to the final goodbye, I was completely…read moresatisfied, just like always. There is no reason for me to say anything negative about anyone. They are all very professional and friendly and respectful, with lots of patience. I will definitely recommend this office to anyone.

Christian was absolutely wonderful from start to finish! He made both my eye exam and selecting my…read moreglasses seamless and enjoyable. A special thanks to Javid as well for being so helpful and sorting out all the insurance details. Fantastic team!

My experience was absolutely convenient and customer service was great! I found it really dope that…read moreeverything was done virtually. The doctor has virtual access to the machines so it was as if the doctor was there. I was able to find 2 nice pair of glasses and was out within an hour or so.

I do like the doctors here, but I've consistently waited 20 minutes plus to see a doctor. Today I…read morehad an appt for an exam and I took the first one in the am to avoid the wait. No such luck. Finally, I'd had enough and they were very sarcastically apologetic. I will not be returning here and they will not be getting my insurance money.

My entire family has been coming here for more than a decade. The new location is very convenient…read moreand equipped with modern diagnostic machines.

Dr. Li is awesome! Never had a problem with him but some of the staff were horrible. Don't even…read morewant to look at you and seem very judgy when I asked if they do price match. Also, they DON'T PRICE MATCH as they said! IT'S A LIE! So CHECK your receipt before you leave! She told me that it would be 64.85$ per 90 contacts to match Costco per request but she DID NOT check you out with that price! It was 78$ which was their usually discount. It might not seem a lot but if you multiple that times 8, it's almost 100$. And if you have 2 ppl that's 200$ I could've save. Better to buy it at COSTCO next time. It was too late when I went home and checked the receipt. Don't know her name but she was the one who checked us out. Very rude. Her employee number is 027181.

The optometrist was very kind and informative. I'm very grateful for his support and expertise. I'm…read morewaiting for my new eye glasses to come in.

Dr Hoang was recommended to us. His staff was pleasant, he was thorough in his questions and exam…read more My adult daughter liked him, as did I, so we will go back

Do you want to be treated like a patient in a doctor's office, or are you ok with feeling like a…read moreline item on a financial spreadsheet? If the former, I highly recommend Kind Eyecare. Dr. Hoang and his entire staff treat patients with friendliness, care, dignity and professionalism. Dr. Hoang takes time to truly listen to me and address my concerns. You can tell a lot about an office by the staff; how they interact with each other and the general tone of the office. This a good one - staff engage with each other respectfully and are attuned to the needs of the patients who walk through the door. I would not hesitate to refer people to Dr. Hoang at Kind Eyecare.

A good doctor whose office staff are rude or poorly-trained is just not worth it for me; I'll find…read moreanother practice. However, I am happy with my experience at Montgomery Village Eye Center. The office staff are reasonably cordial and seem efficient. They emailed me the patient history form to update, and the form *kept* my info from last time, so reading through the form and updating it was a quick process. Aaaand when I arrived they did not inform me that "they didn't receive" the form, which is something one too often encounters, whereupon you're handed a medical history form with three or more pages worth of data you must now enter by hand. At my mid-morning appointment I waited less than five minutes before the technician took me into the exam room. The doctor appeared within a few minutes -- no long wait. Dr. Rubin is knowledgeable and courteous, and always answers my questions without any trace of condescension or attitude, making for a pleasantly low-stress visit. Thank you! After several visits to this location I conclude that the practice is well-run, and staff are mindful not to waste the patient's time. If you're looking for capable office staff with an efficient process, and a competent doctor, you've found the place. Recommended.

I've been seeing Dr. Rubin for many years and continue to do so even though I no longer live in the…read morearea. In addition to regular annual eye exams I have come in a few times with an an infection or scratched cornea and the treatment he prescribes has always resolved the issue.

Their eyes glass and lenses are expensive and if you do not buy from there they will not be happy…read moreand most of all that they are rude. while I was checking my glass and decided to think about as it is pricey, The front desk lady went to the doctor and Dr asked if I will be getting an eye glass and I heard them talking but the lady at the front desk I figured out . To me they were talking behind my back that they knew that I m a not getting eye glass with them. I think it is not professional of them to gossip about patient. Will not come back.

I was searching for a new eye doctor for my family after a disappointing experience at a well-known…read morechain. After reading countless reviews on Google, I decided to try Peepers in Damascus, MD. Even though Damascus is farther than many other options, I don't mind traveling for great service--and I'm so glad I did because Peepers exceeded all expectations! First, let me highlight Antonio's exceptional customer service. When I called to figure out insurance details, I didn't have my insurance card or ID number on hand. Instead of rushing me off the phone, Antonio patiently worked to find my coverage through alternative methods. This level of effort and care is rare, especially over the phone, where many seem eager to hang up. Antonio also went above and beyond to accommodate my schedule, finding an appointment that worked perfectly. Now, let's talk about the experience at Peepers. How many of us dread going to the eye doctor, expecting upsells for unnecessary bifocals or feeling like just another nameless patient? Or being charged for retinal imaging without an explanation of the results? Or wandering aimlessly through a wall of frames, unsure of what fits, only to be upsold on every feature imaginable? If you've dealt with any of these frustrations, Peepers will change your perspective entirely. When I first arrived, I was a little skeptical. The storefront is modest and small--quite different from the flashy chain I used to visit. But the moment we walked in, my doubts disappeared. We were greeted immediately, and to my surprise, it was Dr. Shafi herself helping at the front desk. This spoke volumes about her hands-on approach and dedication. Dr. Shafi is an incredible blend of kindness, wit, and expertise. She took the time to explain every detail of our exams in a way that was easy to understand--something no other eye doctor has done for us. She even showed us the retinal images we paid for, explaining what we were looking at and why everything looked healthy. Her warmth made my usually reserved 11-year-old feel completely at ease, and our family's playful banter fit right in with her fun, approachable demeanor. Oh...and she's from NYC like us --- our accents are undeniable! When it came to frame selection, Antonio proved to be a "frame whisperer." My husband, a longtime glasses wearer, is pretty good at picking frames, but Antonio's guidance was on another level. The selection at Peepers may be smaller than what you'd find at larger chains, but it's high-quality and thoughtfully curated for a range of budgets. Despite it being near closing time, Antonio and Dr. Shafi helped us find frames that suited our faces perfectly, making the process enjoyable and pressure-free. In the end, my family and I found much more than an eye doctor--we found a place where we feel valued, educated, and genuinely cared for. If you're looking for a professional, personalized, and welcoming experience, Peepers in Damascus is where you need to be. Dr. Shafi and Antonio have set a new standard for eye care. Highly recommend! I know this review here in yelp is a stark contrast to others. And no, I am not crazy and I have extremely high standards. What I leaned is...the business has gone through a transition recently.

I had an excellent experience at MyEyeDr on Century Boulevard, Germantown today. All of the staff…read morewere professional, welcoming/ friendly, and efficient. Dr. Pam Bae-Li was impressive, and Samiyah was so lovely and competent. The facilities and products are top notch, and the staff make the experience very positive. Frances Louise B, Germantown MD

Came to pick up new frames today. It was a bit congested indoors but once it came to us, the staff…read morewas very professional. I mentioned I was in a rush and she got me the frames right away, also making sure they fit properly before I left. Definitely understand the comments about understaffing, there were a lot of people there.

Dr. George is fantastic! He is friendly, very thorough, and takes his time with you so you never…read morefeel rushed. I have had emergencies in the past and he is always willing to work me into his schedule, even if it means he is missing lunch or staying late in the evening. He is located in Germantown right next to Shady Grove hospital. If you need a great eye doctor--check him out!

Dr. George is the best! I cannot ask for a better ophthalmologist! I highly recommend for any eye…read moreconcern. He will walk you through it and make you feel at ease.